Hirosart Reviews 

60
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, beautiful craftsmanship, and gorgeous details of the handmade items, noting that they make wonderful and memorable gifts for loved ones. Consumers also deeply appreciate the fast response times, friendly support, and helpful communication from the team whenever they have questions about their orders. However, some customers also noted that shipping times were quite long and package tracking numbers occasionally failed to update or work properly. A few reviewers additionally experienced unexpected delivery delays or encountered minor product imperfections upon arrival, though most buyers still remained satisfied.

What people talk about most

Product

Customers expressed great satisfaction regarding the product quality, frequently praising the beautiful... See more

Quality

Consumers find quality to be positive, highlighting beautiful craftsmanship, fantastic attention to detail,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers express great... See more

Order

Reviewers highlight positive aspects of order experiences, expressing deep satisfaction and noting that... See more

Response time

Clients share positive opinions on response time, frequently highlighting that representatives provide quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The vendor is incredibly patient and resourceful with every query, provided pics and videos to describe the situation/ products of can’t be explained with merely words. Glad to have a vendor with th... See more

Company replied

Rated 5 out of 5 stars

This was the third product I have purchased from Hirosart with two pieces customized. Each project exceeded my expectations and has me wanting more! The products are so beautiful and you can tell they... See more

Company replied

Rated 5 out of 5 stars

The two resin night light models were excellent, my kids love them! While delivery took awhile, it’s understandable as they are hand made from Vietnam. Whenever I had questions, I emailed and received... See more

Company replied

Rated 5 out of 5 stars

kept seeing these fake AI epoxy lamps all over TikTok and always wanted one, so I finally decided to do my due diligence. That’s when I came across this gem of a site. I had absolutely no issues... See more

Company replied


4.3

Excellent

TrustScore 4.5 out of 5

60 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.3

All reviews

(60)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Looks amazing!

Got my order delivered for a custom spacebar cap and it looks incredible!! Thank you guys!

March 14, 2026
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Reply from Hirosart

We’re so glad you love it! Your custom spacebar was a joy to make, and hearing that it looks incredible means the world to us. Thank you for trusting us with your idea.

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Rated 1 out of 5 stars

Unfortunate

Unfortunately very bad experience. Super cool product and website is good but communication and shipping is very poor. I ordered late January and I have been waiting until now because I know it could take a while to ship from Vietnam (?). I didn’t even get confirmation for my payment. I was about to complain and ask for a refund but then it told me the order was processed. Excited, I tried the tracking number and that doesn’t even work even after 3 days. Maybe I did not read the website properly but I thought it would take 6-12 business days. I didn’t think it would take over 2 months. I understand things can take a while but communication could be very very helpful and put me at ease more.

March 14, 2026
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Reply from Hirosart

We’re very sorry to hear about your experience and truly appreciate your patience. We understand how frustrating delays and unclear communication can be. We’ve checked on your order and can confirm that it has been shipped. Please contact us at info@hirosarts.com so we can provide updated tracking details and assist you further. We’re committed to improving communication and shipping times, and we hope to serve you better next time.

Rated 4 out of 5 stars

Great product

Product was easy to order. When inquiring on the shipping being delayed, a representative responded immediately. I took 1 star off due to the item being shipped after 40 days.

March 14, 2026
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Reply from Hirosart

Thank you so much for your feedback! We truly appreciate your patience with the handmade process. We’re glad you enjoyed the product, and we hope to serve you again with an even smoother experience next time.

Rated 5 out of 5 stars

Questions about your order will be…

Questions about your order will be answered very quickly and clearly so you know exactly what is going on, the team is very helpful and informative and products are very good quality.

March 14, 2026
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Reply from Hirosart

Thank you so much for your patience and kind words! We look forward to serving you again soon!

Rated 5 out of 5 stars

Well worth the money

Really positive and fast replies from the business. There was a mishap with the delivery and within about two emails they had resolved the problem which wasn't even caused by them. I can't recommend them enough the lamps look absolutely incredible. I will be purchasing again and probably going for the largest size as they so amazing and well detailed I think it's worth the money. Makes an incredible gift or giving your own space a bit of personality

February 18, 2026
Unprompted review
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Reply from Hirosart

Thank you so much for your patience and kind words! We look forward to serving you again soon!

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Rated 1 out of 5 stars

Never received my product ordered on…

Never received my product ordered on December 31st of 2025

February 9, 2026
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Reply from Hirosart

We’re truly sorry your experience didn’t meet expectations. We completely understand how disappointing it is not to receive your order. As explained, the shipping carrier unfortunately lost your package in transit, an unexpected situation that no one wishes to happen. We’ve already contacted you via email to resolve this with a replacement and new tracking details. We sincerely appreciate your patience and hope to serve you better next time. If you need further assistance, please reach us at info@hirosarts.com

Rated 5 out of 5 stars

Love my epoxy lamp

Love my epoxy lamp! Long fabrication process but quick answers to my questions and result is awesome! Thank you

February 16, 2026
Unprompted review
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Reply from Hirosart

Thank you so much for your patience and kind words! We look forward to serving you again soon!

Rated 5 out of 5 stars

The keycaps look fantastic

The keycaps look fantastic! There's a great attention to detail on each cap I ordered, they look absolutely great! They also fit snug on my keyboard and feel fine after a lil bit of typing to break them in a lil bit.

January 17, 2026
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Reply from Hirosart

Thank you so much for your wonderful feedback! It means a lot to us, and we’d be delighted to serve you again whenever you’re ready for your next creation.

Rated 5 out of 5 stars

DEFINITELY WORTH IT

Took a bit to but that was very clear that it would 100% worth the money and time

January 13, 2026
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Reply from Hirosart

Thank you so much! We're glad you felt it was worth the time and money. Your support means a lot and keeps us motivated to keep creating.

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Rated 5 out of 5 stars

Amazing!

Second time I buy from Hirosart and still super satified! The product is amazingly well done, I love it. The only minor problem I had was that the tracking didn't work for some reason, so I wasn't able to follow the delivery. But it still arrived as expected so no real issue.

December 1, 2025
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Reply from Hirosart

Thank you so much for your continued support and for sharing your experience! We’re thrilled to hear you love the craftsmanship and that your order arrived safely.

Rated 4 out of 5 stars

I love that the creators are fast in…

I love that the creators are fast in responding to emails and is willing to work with the customers. I was slightly disappointed that Hirosart were not able to make a beloved couple that I had envisioned within an epoxy lamp.

November 6, 2025
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Reply from Hirosart

Thank you so much for your thoughtful feedback and kind words! We’re sorry we couldn’t bring your envisioned couple design to life this time. We truly appreciate your support and hope to create something meaningful for you again.

Rated 5 out of 5 stars

Amazing service

Amazing service, no complaints at all.

November 12, 2025
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Reply from Hirosart

Thank you so much for your kind words! We're really glad you had a great experience. Your support means a lot, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Absolutely amazing quality

Absolutely amazing quality. Really happy with what I ordered. It took about 5 weeks to arrive to the UK which was longer than i expected but there was tracking available throughout and it was definitely worth the wait. I'll be ordering again!

October 8, 2025
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Reply from Hirosart

Thank you so much! We are really glad you loved it, and we appreciate your patience with the shipping time. We always try to make sure the tracking helps ease the wait a bit. Can’t wait to make something special for you again!

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Rated 1 out of 5 stars

Insanely long lead time

I ordered a single key cap nearly a month ago and it is just now shipping. Insane.

September 8, 2025
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Reply from Hirosart

Hi there, thank you for your feedback and we’re truly sorry for the long wait. Each keycap is handmade with care, and we do mention the lead time clearly in our product description, but we completely understand how frustrating delays can feel.

We never want to disappoint our customers, so please reach out with your order number and we’ll do our best to make it right. Thank you again for your patience and support.

Rated 5 out of 5 stars

Absolutely stoked about my order

Absolutely stoked about my order. The keys fit perfectly and they look amazing! 10/10 recommend! I asked for specifics and they nailed it.

September 8, 2025
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Reply from Hirosart

So happy to hear that! Thank you for trusting us with your order and for the kind words, it means a lot. Looking forward to creating something special for you again soon!

Rated 5 out of 5 stars

No problems in communication…

No problems in communication whatsoever. They reached out multiple times regarding any minor changes to ensure the custom product is up to my expectation. The lamp lamp arrived well and functional.

August 14, 2025
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Reply from Hirosart

Thank you for trusting us with your order. Looking forward to creating something special for you again soon!

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Rated 5 out of 5 stars

Good Product

Delivered in good time. Product very good.

August 13, 2025
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Reply from Hirosart

Thank you for trusting us with your order. Looking forward to creating something special for you again soon!

Rated 5 out of 5 stars

Helpful

They were quick with their responses and offered very friendly service. Would recommend.

August 13, 2025
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Reply from Hirosart

Thank you so much for your kind words! We're really glad to hear you had a positive experience with us.

Rated 5 out of 5 stars

Beautiful lamp

Beautiful lamp, exactly what I was looking for! Well made, heavy and solid. Perfect!

August 4, 2025
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Reply from Hirosart

Thank you so much for your kind words! We're really glad to hear you had a positive experience with us. 💛

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