I knew this would happen! Atrocious customer service. It doesn't matter whether it's ONLINE CHAT or Phone calls..! One of the worst customer service. After the warranty repairs, I'll never ever buy... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
NEVER BUY ANYTHING FROM THESE CROOKS! I purchased a 65" TV from Hisense and installed it in a revolving wall unit in my high end Air BnB. It started turning itself off randomly and frequently with... See more
Most unprofessional and unreliable company we’ve ever dealt with in our lives. Will not honour warranty for our washing machine, won’t even help in any way whatsoever and just expects us to troublesho... See more
Brought a washing machine under a year ago and its already stopped working. Left on hold for extended periods of time (30mins+). Recorded message suggests to use online live chat, but no one is... See more
Company details
Information provided by various external sources
Welcome to the official Facebook page of Hisense Australia. If you have friends/family that are proud owners of Hisense products or just want to spread the love, please use the "Suggest to friends" button and invite them to our page for upcoming news a...
Contact info
Melbourne, Australia
- hisense.com.au
Warning to EVERYONE-over 25 degrees and the fridge/freezer dies
Warning to EVERYONE! We have purchased three Hisense fridge/freezers and a freezer in the past two years.
ALL HAVE DIED once the temperature reaches above 25 degrees. We have a rural property and these are for workers quarters as well as personal use. The sales rep at Harvey Norman informed me, AFTER returning one unit, that they are not suitable for climates above 25 degrees!! I live in North QLD!
We are up at 9.30pm rescuing food, once again!
It is a full freezer, after a big shop yesterday, to see us through the next month, whilst we harvest!
Our workers replaced a whole freezer/fridge full just a few months ago, as well.
One has been replaced with another brand but this one is just out of warranty. The sales rep service is awful! Hanging on the phone for over an hour is disgusting. Once you reach someone, they are ok to deal with but I highly recommend to buy another brand!
NEVER AGAIN.....
March 10, 2023
Unprompted review
Advertisement
Useless
My Hisense fridge was faulty-when they eventually sent a replacement they refused to deliver it because they had to go up 6 stairs and said they werent strong enough and didnt have a trolley.Useless product-useless service.
June 15, 2022
Unprompted review
Poor quality and poorer service
I bought a washing machine 7 months ago and it had a catastrophic failure this week, locking my clothes inside. Being under warranty I called their support number only to be told someone would be coming to repair in the next few days. I requested a priority service. After 5 days of waiting to hear back I eventually found out who the repairer was and called them. Turns out they had already ordered a part and were waiting for it to arrive but I had to call them to find this out! No updates, no phone calls. Just silence. Assuming the part comes in the next 10 days the expensive clothes in the machine will have been utterly ruined. I don't expect I'll get any offer of compensation or apology.
Do not buy.
January 26, 2022
Unprompted review
Black French Door Fridge
We purchased a black glass french door fridge 2 & 1/2 years ago and already it does not keep cold in the fridge area. Such a waste of money. Hisense... keep looking.
October 9, 2021
Unprompted review
My Hisense wine fridge stopped working…
My Hisense wine fridge stopped working 1 month after the 3 month warranty expires. They refuse to honour it.
May 26, 2020
Unprompted review
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.