Skipper (formerly Jetaport) Reviews 1,277

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Looking for a hotel room block was beginning to become the most stressful part of wedding planning. Using Skipper made it significantly easier! They round up some of our hotel picks and let us see... See more

Rated 5 out of 5 stars

Using Hi Skipper made this such a seamless process for our out of town wedding. Something we thought would be dreadful never required us to do more than scroll through pictures and review deals sent t... See more

Rated 5 out of 5 stars

Skipper really has been amazing. I liked how their whole platform works where you can see the different hotels available and all their different amenities etc. Made it easier than searching the inte... See more

Rated 5 out of 5 stars

I recently secured my wedding hotel bock through Skipper, and I would give my experience two thumbs up. It was super easy, informative, and different from other sites because it was personalized. My S... See more

Company details

  1. Travel Agency

Information provided by various external sources

Skipper (previously Jetaport) discovers and books hotels perfectly fitted to your unique group. Skipper's simplified group booking experience and flexible payment options, allow travelers to easily share in the hotel savings. Whether you're planning a family vacation, corporate retreat or friends getaway, you'll have all the tools you'll need to discover and book the perfect hotel.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Hassle-free

They really got things going quickly and efficiently. It took a lot of stress off of me while I'm trying to plan my wedding!

February 6, 2017
Unprompted review
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Rated 5 out of 5 stars

Could not be easier.

Rob was so helpful from beginning to end- I don't know what I expected, but I didn't think it would be so much personal help! The entire process was a breeze, from picking the hotels, sending the request, and then having the agreement sent and signed! It was so much easier having someone as a go-between rather than having to directly contact each hotel. Very impressed with this service!

February 3, 2017
Unprompted review
Rated 5 out of 5 stars

Stress Free Planing!

I received help from Anne White. She was super helpful and always got back to me in a timely manner. She kept me up to date with deadlines and new offers. She made the hotel-block booking so much easier for me which allowed me to turn my focus on the many other needs of planning a wedding. Can't wait for the big day!

Thanks so much for your help Anne!
:)

Shanay

February 3, 2017
Unprompted review
Rated 5 out of 5 stars

Easy and helpful!

I have a destination wedding in Hawaii and I needed help planning from Texas. I was very overwhelmed prior to using Skipper. I input my information on the skipper website and in a day or so I had offers from 3 hotels. I narrowed it down to 1 hotel and skipper helped explain the details of the contract. Easy to view and sign contract. I worked with Rob McNeil from skipper. Anything I had a question on he was quick to fix and adjust. I've had a great experience. I would highly recommend skipper!

February 2, 2017
Unprompted review
Rated 5 out of 5 stars

Efficient & Responsive!

I'm so happy I found Skipper! From the very beginning, the process of securing room blocks has been easy & effective! I signed up on Sunday and within 3 days I had received responses from all hotels and reserved rooms. I had the pleasure of working with Anne - who has been responsive each time I had a question. I highly recommend this service.

February 2, 2017
Unprompted review
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Rated 5 out of 5 stars

Yes! So easy!

Skipper made it super easy for me to find hotels around my venue that had what I was looking for. Everything was smooth all the way up through signing the agreement. Yay

February 2, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Our wedding is out of town so mostly all guests will need to stay in the immediate area. This service was SO easy to do since we do not live where the wedding will be held. Turnaround time is great and my booking advisor was always so quick to respond and help! I recommend this service to anyone needing to block rooms for their wedding :)

February 2, 2017
Unprompted review
Rated 5 out of 5 stars

Quick turnaround & always available

Booking hotel room blocks for my wedding was one of those tasks that seemed daunting and boring. I had no idea what I was after, and I didn't know where to begin. Luckily I stumbled on Skipper which made it easy to see what hotels were near my venue in one page, and had someone else go on my behalf to book room blocks based on my specifications. McGowan contacted my hotels for me and kept me in the loop the entire time. One week after initial contact and my hotel blocks are booked!

so easy, so good.

February 1, 2017
Unprompted review
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Rated 5 out of 5 stars

Fast and friendly service!

Skipper is a great way to plan and manage your room blocks! My service representative was Jhiles and he was always fast to return inquiries and so easy to work with! I recommend Skipper for any event where hotel blocks are needed!

February 1, 2017
Unprompted review
Rated 5 out of 5 stars

God Sent

I tried to get hotels on my own and it has honestly been the most frustrating part of planning my own wedding so far and I'm all ready almost done. I was ready to say the hell with it people are adults and can figure it out until I read about Skipper on The Knot. They have been so easy to work with and I recommend them a thousand times over and will use again for future non wedding related events.

February 1, 2017
Unprompted review
Rated 2 out of 5 stars

A truly frustrating experience!

Unfortunately, my experience was not the best. I am one who likes to discus business matters over the phone and not primarily through email. It was almost impossible to get my agent to talk to me on the phone to explain simple procedures and issues. She seemed to insist on email, because any time I tired to call and left a message requesting a call back, she would reply with an email. If I ask for a call back I expect the courtesy of a phone call. I had to call several times to get her to answer the phone. She also neglected to inform me of the time frame all of it would take place. It has taken over 3 weeks to get my room blocks set and ready to go for my wedding guests. I would never recommend this service to any of my friends or family as it has been a HUGE hassle, not only for me, but also my guests. If I could do it over again, I would have just set up the room blocks with the hotel themselves.

February 1, 2017
Unprompted review
Skipper (formerly Jetaport) logo

Reply from Skipper (formerly Jetaport)

Hi Beth,

Thank you kindly for your feedback. We are so sorry that our service did not meet your expectations! Our Advisors are trained to call clients back, and also send a response via email as a convenience to the client. Your Advisor should have left a voicemail when she called back, and she should have made it more clear that she could schedule a call with you. We addressed these issues with your Advisor and will be monitoring these communications. The room blocking process takes 1 day for some clients, and over a month for others. The length of the process depends on hotel response times, client requests for specifications, possible agreement changes, and many other variables. We always try our best to expedite the process, while also being thorough to ensure client needs are met. If you have any unresolved issues, please notify our Customer Experience Manager by email, at Meghan@HiSkipper.com. We absolutely here to assist in any way possible!

Warm regards,
The Skipper Team

Rated 5 out of 5 stars

So easy!

This service, provided by our wedding website was so easy to use. The response was very fast, and the contracts are simple. Thanks Dave!!

January 31, 2017
Unprompted review
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Rated 5 out of 5 stars

Easy!!

Such an easy to use site!! I've been emailing hotels for weeks with no response... skipper did it in hours/one day and combined everything so it was easy to review.. so nice to have it done and not have to do the leg work! Thanks guys!

January 27, 2017
Unprompted review
Rated 5 out of 5 stars

Wonderful service! Thanks Rob!

So far, everything has been pretty easy! I got a little confused about the agreements, but Rob McNeil was quick to answer all my questions! They are very fast and efficient. Thank you for making this easier!

January 26, 2017
Unprompted review
Rated 5 out of 5 stars

Very Impressed

I had never heard of this company until I was trying to do some wedding planning through The Knot app. I never would have thought that it would be this easy to reserve a block of rooms. Michael Padro was there every step of the way to notify me of updates. The company explains everything that is involved very clearly. This was one thing I didn't need to do myself and was a big time and stress saver. Thank you for your excellent service.

January 26, 2017
Unprompted review

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