Hitchweb.com Reviews 6,122

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I am absolutely astounded by my experience with this organization. Being able to text in for client interactions is such a cool feature. Their prices were better than anyone else I could find for... See more

Rated 5 out of 5 stars

Purchased a CO2/propane detector for my converted van. Great product (accurate description, perfect fit), fast delivery (3 business days to GTA) and super responsive Customer Service (never waited for... See more

Rated 5 out of 5 stars

I recently bought four roof top bike carrier/rack from Hitchweb. during installation I was trying to switch the locking arm from left to right. One of the rack had a minor manufacturer defect where... See more

Rated 2 out of 5 stars

Problems began as soon as it shipped. The address was changed when Purolator picked it up from them. When I changed it back to the original address, Purolator penalized me wit 4 more days of shippin... See more

Company replied

Company details

  1. Car Accessories Store

About Hitchweb.com

Information provided by various external sources

Hitchweb is your online Canadian hitch store. We operate out of Canada and sell throughout Canada and the USA. We're just as committed now as when we first started 15 years ago to provide the best and most memorable online experience. It's about offering a good selection of brands, competitive pricing, fast delivery and most importantly, satisfying our customer.


Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Camper equalizer and sway bars

Item arrived quickly, online videos helped with installation, works great and easy to use…price was best I found out there and quality is great!

June 15, 2021
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Rated 3 out of 5 stars

Hitch order

I am happy with the order process and delivery time but one thing I would like to bring up. I had found the same hitch in different website (part engine) and price is about $30 dollars lower as soon as I placed my order with Hitchweb. I contacted Hitchweb and see if I can get a price match. Unfortunately, they told me I need to get a price match before I placed my order. I am a bit upset since I just placed my order. I hope Hitchweb can be flexible on this price match policy or keep their price more competitive to others.

June 3, 2021
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Reply from Hitchweb.com

Hi Kelvin,
We're sorry for the bad experience. We've sent you an email to get this corrected for you. Please let us know if you have any questions or concerns!
Thanks,
HITCHWEB CANADA

Rated 5 out of 5 stars

Great company

Amazing company, was looking for a specific hitch for a long time with no luck until i contacted Hitchweb. Next day delivery. Don't hesitate.

June 2, 2021
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Rated 5 out of 5 stars

Great prices, quick delivery

Ordered a Draw-Tite hitch for my 2016 Mazda 3 in order to mount a bike rack. The hitch arrived so fast it surprised me (next day). The Price was good, free shipping. The hitch was easily installed by one person without any jacks/lifts required.

I would order from Hitchweb again.

June 2, 2021
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Rated 2 out of 5 stars

No pickup service

Delivery is too late. I live in Surrey. I saw my parcel departured from Langly. I prefer to pickup service.But I don't see any pickup service online.

June 1, 2021
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Reply from Hitchweb.com

Hello,
We're very sorry for the inconvenience. Unfortunately, many of our warehouses are closed to the public but pick up is something we are looking to add in the future if we can. If you have any concerns about your order, please give us a call at 1-800-300-4067 or email info@hitchweb.com
Thanks,
HITCHWEB CANADA

Rated 3 out of 5 stars

It’s a hitch

It’s a hitch. Nothing special. Delivery was really quick.
Directions that came with it we’re not even close to the vehicle I bought it for. They were for a 2016 Kia Sorento. So I had to do a little digging to make sure it was the right one for my 2020 Hyundai Santa Fe.
It was & it fit good.

May 20, 2021
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Reply from Hitchweb.com

Hello, I'm sorry for the confusion! Sometimes the manufacturers don't update their instructions with all the current vehicle fitments. If you have any concerns, please give us a call at 1-800-300-4067.
Thanks,
HITCHWEB CANADA

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Rated 5 out of 5 stars

Great that there is a Canadian option…

Great that there is a Canadian option for ordering these kinds of parts online. And with competitive pricing, too. The 3 parts I ordered came in 3 separate shipments, which I found a little odd, but all arrived quickly. Overall, ordering was quick and easy.

May 17, 2021
Rated 5 out of 5 stars

I ordered the frame mounted tie down…

I ordered the frame mounted tie down receivers & turnbuckles. All parts ordered arrived very quickly. The system was easy to install. Although I haven't picked up my camper yet I am very satisfied with Torklift & their products, their products are high quality. You won't be disappointed with any of their products based on what I purchased.

John ✌😷

May 7, 2021
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Rated 5 out of 5 stars

Fast!

Only took 1 day!!!! Unbelievably fast shipping. Product is great and high quality to. Very impressed and will buy from here again!

May 4, 2021

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