HitPaw 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excelent product it great when you pay for something that really works and works as discribed very happy with the result and the product keep up the good work

Rated 5 out of 5 stars

The customer service is very responsive; they resolved all my issues. I want to say that HitPaw software is fantastic! It allowed me to enhance my videos to high-resolution 4K.... See more

Rated 5 out of 5 stars

I love the software - I like having all the features and functionality under a single pane of glass. I've needed support twice (moving computers and purchasing credit under the wrong profile), and t... See more

Rated 1 out of 5 stars

I signed up with HitPaw for software that I believed would work with improving a video, and found out after opening the software and seeing what the capability was, it was not going to be do the job.... See more

Company details

  1. Software Vendor

Written by the company

Founded in 2019, HitPaw is an emerging software company in video edit/convert, image edit, meme makers, and many other fields. We are a new team with more than 5 years of experience in media tool development. We have 150+ professional engineers, joined by an increasing number of outstanding video creators.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Experience Using HitPaw Tools for Everyday Editing

I’ve been using HitPaw Edimakor for my own video projects over the past few weeks, and the experience has honestly been smooth and reliable. I mainly needed something simple for trimming clips, adding music, and fixing small mistakes, and Edimakor has handled those tasks without confusion or heavy learning. I also tried VikPea and VoicePea separately because I needed to clean up some older videos and record voiceovers, and both tools worked better than I expected—they improved the clarity of my footage and gave me clean audio without much effort. I’m not a professional editor, so having software that feels straightforward has been a relief. Overall, my personal experience with HitPaw’s tools has been positive, and they’ve made my editing and audio tasks easier in day-to-day use.

November 22, 2025
Advertisement
Rated 5 out of 5 stars

Very nice act for me by HitPaw ,a very good app for deejays!

So ! I wrote an query , about the situation , that I did not managed in anyway , to upgrade HitPaw Video Converter to pro version online , I try several time , and with no success... And in short time , I got an answer ! And Thanks to this , i finally made it! So ! Thank You guys , very much ! I am using HitPaw now for several years and I can tell , that I am very satisfied with it ! And because of that , I wanted to purchase to pro version ! For me it is very good investment , and I can do for me very , very important things , for organise music , playlists ,... etc. , for weddings , and for job of a deejay it helped me in many ways...! So , again , thank You very much! Chears!

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam!!!..

This company is a scam!!!... they hid the fact that I signed up for their editior program in fine print... Also the features I signed up for they 'modified' to be AI based using tokens AFTER payment. REAL class act.

DONT USE THEM THEY ARE FRAUD and will scam you.

OH and if you do sign up - you will love how much they WANT you to stay.

November 17, 2025
Unprompted review
HitPaw logo

Reply from HitPaw

Hi there,

We’re truly sorry for the frustration this situation has caused, and we appreciate you taking the time to share your feedback.

First, we want to clarify that we never hide subscriptions or charges. All plans, including Editor subscriptions, are clearly listed on the purchase page, in the checkout summary, and again in the confirmation email you receive immediately after payment. We are also happy to provide screenshots or order details if you feel something was unclear.

Regarding the features that use AI tokens:
Some advanced AI functions (such as AI-powered editing or enhancement) require recurring server resources, which is why they are token-based. However, this does not affect the features included in your original purchase—those remain available exactly as before. We have not removed or locked your originally purchased features.

If you believe something changed on your account, or if you were charged for a subscription you didn’t intend to purchase, we would be more than happy to check your order and resolve it for you immediately. You can contact us with your order number so we can assist you directly.

We are here to help, and we truly don’t want any user to feel stuck or misled.
Please allow us the chance to review your case and make things right.

Advertisement
Rated 1 out of 5 stars

Scam

I paid for a lifetime license for the Photo Enhancer (FotorPea).
Now, with version 5, the company suddenly want me to pay more.
The tool upgraded itself and then asked for an additional payment. I can't use the previous version anymore, since it's no longer available for download anywhere on the official website.
So I have only two choices: pay more, or stop using it.
The Background Remover tool used to be free, but now it works for coins. Some time ago, they also changed the avatar generator from free to coin-based.
So, whatever they sell now, there's absolutely no guarantee it will keep working. The company has proven itself to be dishonest on several occasions.

November 12, 2025
Unprompted review
HitPaw logo

Reply from HitPaw

Thank you for sharing your feedback, and I’m truly sorry for the frustration this situation has caused. I completely understand why you feel disappointed, especially after purchasing a lifetime license.

To clarify the issue:

Your lifetime license remains active, and you can continue using all the features included in the version you originally purchased.

Version 5 is a major new generation of the software with upgraded AI models and a new system structure. Because of this, it is not included in older lifetime licenses.
To use the new V5 features, an optional paid upgrade is required.

Without upgrading, you can continue using all functions of the previous version (before V5) without restrictions.

Since you mentioned being unable to access the older version, we would be happy to help resolve this for you.

Could you please provide your order number or purchase email?
Once we receive it, our team will assist you in restoring your original license immediately.

Again, I sincerely apologize for the inconvenience, and we appreciate your patience while we work to resolve this for you.

Rated 5 out of 5 stars

Hitpaw is an excellent AI content

Hitpaw is an excellent AI content and video editing platform that truly stands out for everyday creative work. After nearly a year of frequent use, it continues to impress with its intuitive design, wide feature set—many of which aren’t found elsewhere and incredibly affordable pricing. The abundance of tools and functions allows for both routine and advanced editing, making every session enjoyable and productive.​ it's straightforward and easy for both beginners and experienced users to master,
What really makes Hitpaw shine is the sheer variety of its toolkit: video converters, audio editors, enhancers, and more, all in one place.
A major benefit of using Hitpaw is straightforward and easy to use. clear. support team. Issues are professional resolved swiftly, with agents providing step-by-step advice and genuine courtesy throughout the process.
There are no regrets with for me purchase Hitpaw is a well-rounded platform that consistently delivers great results, robust support, and unbeatable value.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

HitPaw Video Converter has been great…

HitPaw Video Converter has been great for me after trying many others software, after being disappointed with one of the vendor where I needed to convert my video to audio (MP3) without having to download each type of file format or other files. I ended up having to download more apps just to convert to like FLAC, MP4… then I needed to convert the OBS Studio file MKV to mp3 so I can upload it. HitPaw allow me to convert many file formats. I couldn’t find a software that can handle OBS file without losing the sound quality.

I have used HitPaw Video converter to convert many of my OBS Studio files as I DJ live stream for over three years, HitPaw have not let me down. I love how easy it is to use the software and the interface is easy to understand and use.

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

scam; I don't recommend it

If I can give you 0 star I will I order hitpaw watermark remover lifetime 3 days ago I’m trying to remove watermark from my video 2 minutes video maybe take you a day to remove the watermark it’s crazy I don’t recommend it guys be careful also I ordered Hitpaw Edimakor lifetime have same issue my credit run out in 2 days and they said you need credit how can you say life time then you ask for money again I really don’t understand it’s look like scam people I really spend in your app over 90 £ English pounds in a week it’s Too much really crazy you say life times it’s not it’s scam your software watermark remover is very slow I can’t even do two minutes video to see good or it’s not good i cant see at all This software is a scam. I bought the lifetime license, and after only two days they asked me to buy ai credit again because ai credit run out. This is a scam; I don't recommend it. They will scam you and take your money.

November 11, 2025
Unprompted review
HitPaw logo

Reply from HitPaw

We’re very sorry to hear about your experience, and we truly understand why you feel frustrated. Thank you for sharing the details — this helps us clarify a few important points.

Your lifetime license refers to the desktop software itself, meaning you can use all the built-in offline features permanently.

However, certain AI-based functions (such as AI watermark removal and advanced AI models in Edimakor) rely on third-party cloud providers.
Because these features incur ongoing server costs, they require AI credits and are not part of the lifetime license.

But your software license itself does not expire, and all non-AI features remain fully unlocked.

We apologize for the long processing time you experienced.
Watermark removal can be slow depending on:
the complexity of the watermark
the selected model
hardware performance

If the results are unusable, we absolutely want to help fix that for you.

To help solve this quickly, could you please send us your order email or order ID?
Our support team will check your license, the credit usage, and your processing issue so we can provide a proper solution.

We want to make sure you get the value you paid for, and we are committed to resolving this for you.
Thank you for giving us the chance to help.

Advertisement
Rated 1 out of 5 stars

Terrible Experience — Security Warnings, Spam Emails, and Refused Refund

I had an extremely disappointing experience with HitPaw. Immediately after installing the software, my Norton antivirus flagged it as dangerous, and even their email messages were automatically marked as spam and phishing when they send me Password Set request. That was my first red flag.

I cancelled my order within 10 minutes of purchase, but their customer support repeatedly refused to process the cancellation or refund. For three days I went back and forth with them, receiving only vague, unhelpful responses and constant excuses. They clearly have no intention of honoring their refund policy.

Their customer service is unresponsive and unprofessional, and I genuinely question the safety of their software. In the end, I had to contact my credit card company to open a dispute just to protect myself.

I do not recommend HitPaw to anyone. Between the security concerns, spam communications, and refusal to issue a legitimate refund, this company feels completely untrustworthy.

I contacted my credit card to dispute this charge.

November 7, 2025
Unprompted review
HitPaw logo

Reply from HitPaw

Hi there,

We’re very sorry to hear about the experience you described — we completely understand your frustration, and this is not the kind of service we want our users to encounter.

Regarding the Norton warning and our emails being flagged as spam, these are false positives that can sometimes occur with new software versions or automated system messages. We can confirm that our installers are safe and regularly scanned, and we are actively coordinating with email providers and antivirus vendors to prevent this issue from happening again.

We also sincerely apologize for the inconvenience you faced when trying to cancel your order. You should never have to wait or receive unclear answers. After checking your case on our side, we can confirm that your order has already been successfully refunded. You should receive the funds depending on your bank or card issuer’s processing time.

If you have any further questions or need assistance with anything else, please feel free to contact us and we’ll be happy to help.

Thank you for taking the time to share your feedback, and again, we’re sorry for the trouble caused.

Rated 4 out of 5 stars

Well the problem is customer service…

Well the problem is customer service keep telling me to try again Hit paw video converter says the samething and cannot renew you tell me to fill out the support for what I sent you screen shots says the samething over and over it so frustrating and ridiculous just to renew and can’t believe an business that don't want me to renew... Everything send a screenshot for what Hit paw does helpwasting my time trying to renew your support form is a waste of time... Since 2022 till now 2025 upgrade messed up everything because you cannot pay says payment fail over and over and over customer service sends me link to pay on the link same problem... 2022 TILL 2024 was totally great no problems now 2025 upgrade and cannot and get no help except sending me links to pay on the links over and over the problem never resolve... So I'm fed up Hitpaw send me this message (If you can submit a 100word and 5-star review only about our customer service and send the review screenshot to us, we will upgrade your license to your order for free. Then you can use it directly. Do you agree?)
I don't care for freebie I just want to pay and get service that I'm paying, I'm going to tell my friends that I sent to Hitpaw video converter to Audio Mp3 to switch when I find another one that lets me pay and get the service I pay for

February 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I had a great experience with HitPaw's

I had a great experience with HitPaw's customer service. Their support team was quick to respond and very helpful in resolving my issue. They provided clear instructions and followed up to make sure everything was working perfectly.

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

HITPAW is an overwhelming rip-off /…

HITPAW is an overwhelming rip-off / fraud direct from China. They lured me in, they send you a bunch of emails, and their software will NOT activate. They respond with various rigamarole processes that do not work. There is not the typical activation link or number. They make it near impossible to unsubscribe and will not give you back the original money you paid them.

November 4, 2025
Unprompted review
HitPaw logo

Reply from HitPaw

Hi there,

We’re very sorry to hear about the trouble you experienced with activating your software and the frustration it has caused. Please rest assured that we take such cases seriously.

Our support team has already assigned a dedicated representative to help resolve your login and activation issue. If you are still unable to access your account, we kindly ask you to send a screenshot of the error message or issue you’re encountering, along with your order details, to our customer service team. This will help us verify your license and restore access as quickly as possible.

Thank you for your patience — we’re committed to resolving this for you as soon as possible.

Rated 5 out of 5 stars

HitPaw is a remarkable and very…

HitPaw is a remarkable and very sophisticated video enhancement software.The results I have seen are astonishing,bordering,dare I say, on the 'miraculous'!
I wholeheartedly and unreservedly recommend this software to anyone who thinks their poor quality video footage is unredeemable - with this remarkable software,it isn't!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great app and great customer service

Great app and great customer service. I needed assistance from a double charge and they resolved the issue quickly and efficiently. The program also does a great job restoring old photos. I'm happy to have found them!

October 31, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

HitPaw customer service via email

I had to contact HitPaw customer service because some functionality (Spotify converter) I used to use was no longer available. I haven't used the software in about a year. I took the updates and it didn't solve my issue. I used a different feature (YouTube converter) and it required an upgrade which I purchased, but still couldn't do what I needed. I emailed Customer Service and got a response the next morning. That was very exciting, because usually it takes a lot longer or I have to call and wait on hold for what seems like all day. I am very happy about the Customer service I received from HitPaw.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love HitPaw whole range of…

I absolutely love HitPaw whole range of creative software I especially love Edimakor and VikPea. Hands-down, the best video editing, and creating software on the market and with the best value cause when you consider all of the unique features, AI integration, easy to learn tutorials and an outstanding customer service as well. I’m glad to be valued customer of Hit Paw. Thank you guys so much. My wife and I will be lifetime loyal customers. Awesome job keep up the good work

November 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look