For beginner to have some tailor-made clothes for best values Unbelievable accurate with the size clothes with just my height and weight on their calculator but make sure to measure yourself... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The online process was great. Good customization tools and a seamless e-commerce experience. My shoes are well made, and the packaging, delivery went off without a problem. I’m not crazy abo... See more
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An overall positive experience. The order was received in a timely manner. I received my order as ordered. It looks nice and fits well and appears to be good quality. I had to take my jacket to a prof... See more
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The white dress shirt I ordered a few months ago was the right fit. All my specifications were met. I had ordered it with a chest pocket, something all my dress shirts have. To my surprise this chest... See more
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Company details
- #6 of 6 best companies in Custom Tailor
- #4 of 8 best companies in Formal Wear Store
- #47 of 80 best companies in Men's Clothing Store
- #2 of 2 best companies in Men's Tailor
- #7 of 11 best companies in Plus Size Clothing Store
- #3 of 3 best companies in Tuxedo Shop
About Hockerty
Written by the company
Dress the Real You
In a world where the fashion industry forces people to fit into boxes, Hockerty exists to make people feel confident & secure by creating bespoke garments that reflect everybody’s uniqueness
Know more about us
Start designing now
Discover how we bring technology and craftsmanship together
| Suits | Shirts |
| Jeans | Chinos |
| Shoes | Sneakers |
Contact info
from Zürich to the World, Switzerland
- cs@hockerty.com
- hockerty.com
4.1
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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They refuse to remake them....
I ordered 16 times and I have spent 4.500 euros. I have received blazers, shoes and 20 shirts all with the same measurements.
In my last order all 4 shirts are 3 cm larger in the neck and in the sleeves.
They refused to remake them, as promised on website !!!
They said:
Take the garment to the local tailor and try it on so they can determine the necessary adjustments and we will refund the 25% of the Invoice...
This is a disgrace... Do not trust them, do not order from them..
May 7, 2026
Reply from Hockerty
Hi Nikolaos,
I’m truly sorry to read this, especially knowing that you have trusted us many times over the years. I completely understand your disappointment after receiving shirts that do not match the fit you expected, particularly when you have ordered with us before using the same measurements.
I have reviewed your case and I understand that the solution offered did not feel acceptable to you. Given your history with us and the nature of the issue, I will personally look into this again with our team to see what happened and how we can offer you a more suitable resolution.
We truly value your trust and I would like the opportunity to recover it. I will contact you directly so we can review the shirts carefully and find the best possible solution.
Jonathan Blasco
Senior Experience Manager
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Reply from Hockerty
Hi Danièle,
I’m very sorry to read that the coat feels too heavy and too small in the shoulders. I completely understand how disappointing this must be, especially with a made-to-measure garment, where the fit should make you feel comfortable and confident.
When there is a fit issue, we always try to offer practical solutions and work with the client until the garment is right. In most cases, these situations can be resolved, and I’m confident we’ll be able to help you as well.
I can see that no incident has been opened yet, so I’ll contact you directly right away to understand exactly what happened and start working on a solution with you immediately.
Please accept my sincere apologies for the inconvenience.
Kind regards,
Jonathan Blasco
Senior Experience Manager
ordered a suit for my wedding they don't deliver
I ordered a suit for my wedding that was supposed to be delivered on 05/29 two days after ordering it went into tailoring in progress. I've been emailing them trying to figure out where my suit is with my wedding fastly approaching. Customer service has been no help and offered no solutions, just meaningless apologies and reported they have no way of contacting the tailor. As of 6/3 my suit is still tailoring in progress and has no signs of ever being shipped out let alone no chance of being on time for my wedding. Do not order from them. At this point this company seems 100% fraudulent
May 13, 2026
Unprompted review
Reply from Hockerty
Hello Michael,
I am truly sorry for the stress, uncertainty and disappointment this situation has caused you, especially with your wedding only days away.
I completely understand your frustration. You placed your order expecting to receive it within the estimated timeframe, and instead you found yourself approaching such an important date without clear answers about when your suit would be completed and shipped.
I have reviewed your case personally, and your order has now been shipped with UPS. I will also contact you directly to share the tracking details and follow the delivery closely from here.
This is not the experience we want for any customer, and it is especially disappointing when the garment is intended for such an important occasion. Please accept my sincere apologies for the worry and inconvenience this has caused.
Kind regards,
Jonathan Blasco
Senior Experience Manager
I always felt there was a caring human…
I always felt there was a caring human behind the electronic communication. The suit arrived on time but it didn't fit. With a short time before my son's wedding, I returned the suit. It was remade and returned well before the wedding, with tracking updates the entire time. When it arrived, It fit great! I was able to make my fashion statement with a purple suit, the color suit I wore at my own wedding in 1993. Maria Carolina de Lima and the entire Hockery team provided exceptionally great service.
I wrote this on 5/23/26 to Maria Carolina de Lima. "You and your company are terrific! The suit arrived yesterday and it fits great. Plus, you sent it to me a week before the wedding. I'm so grateful."
May 23, 2026
Unprompted review
Reply from Hockerty
Dear Richard,
Thank you so much for sharing your experience and for your kind words.
It means a lot to hear that you felt there was a caring human behind our communication—that is exactly the experience we strive to provide. While we're sorry the first suit didn't fit as expected, we're delighted that we could remake it in time for your son's wedding and keep you informed every step of the way.
Knowing that your purple suit not only fit perfectly but also carried such special meaning by connecting to your own wedding memories from 1993 makes this story even more memorable for us. We are honored to have played a small part in such an important family celebration.
We will be sure to share your wonderful feedback with Maria Carolina de Lima and the rest of the team. Your message to Maria truly made our day.
Thank you for placing your trust in us, and welcome to our community of more than 350,000 happy customers.
Warm regards,
The Hockerty team
Catastrophic experience
Catastrophic experience. Suit ordered 6 weeks in advance for my wedding, never delivered. Parcel stuck for weeks in Rennes with no valid reason. The carrier returned it to the seller. Hockerty did nothing to resolve the situation in real time. I went through my wedding without the suit I had ordered and paid for. Strongly advise against ordering if you have a fixed-date event.
Expérience catastrophique. Costume commandé 6 semaines à l'avance pour mon mariage, jamais livré. Colis bloqué des semaines à Rennes sans aucune raison valable. Le transporteur a retourné le colis au vendeur. Hockerty n'a rien fait pour débloquer la situation en temps réel. J'ai passé mon mariage sans le costume commandé et payé. Je déconseille fortement si vous commandez pour un événement avec une date fixe.
May 15, 2026
Reply from Hockerty
Dear Simon,
I am truly sorry to read what happened, especially knowing this was for your wedding. I can only imagine the stress and disappointment of reaching such an important day without the suit you had ordered and counted on.
Beyond the delivery issue itself, I understand the human side of this situation: this was not just another order, it was something you needed for a fixed and very meaningful date. I am sincerely sorry for the frustration this caused you.
I will personally take over the review of your case, including what happened with the shipment, why it was returned, and how the situation was handled. My priority now is to look at this carefully and contact you directly so we can find a proper way to address it.
Thank you for sharing your experience. I will reach out to you personally and treat this with the attention it deserves.
Sincerely,
Jonathan Blasco
Senior Experience Manager
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Defective suit
Custom suit came out with multiple errors. I can’t use it. Both sides of the suit aren’t even. The shoulders aren’t matching. The buttons are off. It’s crazy they even sent this to me.
April 19, 2026
Unprompted review
Reply from Hockerty
Dear M Cabrita,
I am very sorry to read that your custom suit arrived with several visible issues. What you describe regarding the uneven sides, shoulders and buttons is understandably disappointing, and I completely understand why you feel the suit cannot be used as it is.
A made-to-measure garment should give confidence, not create frustration, and I regret that this was your experience. I would like to personally review your case with our team and understand exactly what happened during production and quality control.
I will try to locate your order and contact you directly. If you could please share your order number or the email address used for the purchase, that would help me identify your case more quickly and look into it properly.
Sincerely,
Jonathan Blasco
Senior Experience Manager
Overall great experience and great product
Your body image calculator with suggested measurements was spot on. The pants look and feel and fit great. I should have got some years ago for my hot summers in California.
May 11, 2026
Reply from Hockerty
Hi Dukesq,
Thank you so much for your great review.
We’re really happy to hear that our body image calculator and suggested measurements were spot on, and that your pants look, feel, and fit great. That’s exactly what made-to-measure is all about: creating garments that feel right from the first wear.
And for hot California summers, a well-fitting pair of pants can make all the difference. We’re glad they arrived just when you needed them.
Thanks again for your trust. We’d be delighted to help you create your next custom piece whenever the time comes.
The Hockerty team
The service takes forever
The service takes forever
I dislike the amount of teaser emails received after the purchase
Always asking to add to the order originally placed
Next time I’m going to an actual Tailor
February 12, 2026
Reply from Hockerty
Dear Michael,
Thank you for sharing your feedback so honestly. I am sorry that the experience felt slow and that the emails after your purchase became frustrating rather than helpful.
I completely understand your point. When someone places an order for made-to-measure clothing, the process should feel reassuring, clear and premium — not like you are constantly being encouraged to add more to an order you have already placed.
Your comment is valuable because it highlights something important beyond the garment itself: the overall experience. We need to make sure our communication helps customers feel informed and confident, not overwhelmed.
I am sorry we did not give you that feeling this time, and I truly appreciate you taking the time to point it out.
Sincerely,
Jonathan Blasco
Senior Experience Manager
not fully satisfied with quality and…
not fully satisfied with quality and material of blazer... supposed to be a summery material but blazer is quite 'heavy'
number of defects in tailoring - eg front pocket is not sewn at the end, meaning ocket goes right down to the bottom of the blazer
not good value for money
May 20, 2026
Reply from Hockerty
Dear Deryk,
I am very sorry to read that the blazer has not met your expectations, both in terms of the material and the tailoring finish. I understand your disappointment, especially if you were expecting a lighter summer blazer and instead received something that feels heavier than anticipated.
The issue you mention with the front pocket is also something I want to look at personally, as this clearly should not leave you feeling that the garment is not good value for money.
I will review your order carefully with our team and contact you directly. I am confident that, once we look at the details properly, we can find a fair way to make this right for you.
Sincerely,
Jonathan Blasco
Senior Experience Manager
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User-friendly site
User-friendly site. Eye catching value, almost too good to be true! I proceeded with that thought in mind! I took my time with measurements which seemed to vary daily!! The software was 'understanding' and I did not have to redo everytime I needed to change my waist measurements!
I had contacted Jonathan to discuss the potential of the delivery clashing with my absence on holiday. He could not have been more helpful in organising delivery to suit my dates. In fact there was an unforeseen delay at customs but in the end,my order was dekivered, delayed but safe. The dinner jacket was exactly as promised; in design, quality and perfect fit. I am delighted and am only sorry that I do not need another suit or jacket (for the moment!) My advice; take your time and care with your measurements, send for samples ( I didn't, so was lucky with my choice) Don't hesitate to contact Jonathan for help as your "personal tailor"
May 30, 2026
Unprompted review
Reply from Hockerty
Hi Christopher,
Thank you so much for your wonderful and detailed review.
We’re delighted to hear that you found the website user-friendly and that the whole experience, from taking your measurements to receiving your dinner jacket, worked out so well. Taking time with measurements is always great advice, and we’re happy our system made it easy for you to adjust them when needed.
We’re also very glad Jonathan could help coordinate the delivery around your holiday plans. We’re sorry there was an unexpected customs delay, but it’s great to know your order arrived safely and that the dinner jacket met your expectations in design, quality, and fit.
Your kind words mean a lot to us, and we’ll make sure Jonathan receives your lovely feedback. We hope that, when the moment comes for another suit or jacket, we’ll have the pleasure of creating it for you.
The Hockerty team
Save your money, don’t order from Hockerty
I ordered a linen suit from Hockerty for a wedding. The ordering process was seamless and seemed like a good value. When the suit arrived, I tried it on and it fit well, but the back of the pants was nearly see-through. You could see the seams, my underwear, and my tucked-in shirt. It looked like I was wearing a diaper, which is unacceptable.
I emailed customer service and explained the situation. It took a couple of days to hear back, and their response essentially amounted to: “it’s a summer weight fabric, you could have added a lining if you’d emailed us within 24 hours of ordering… but how was the fit?” During the ordering process, there was no option to add a lining, and no warning about how thin the fabric was beyond calling it “summer weight.” That made their comment about the 24-hour window to add the lining all the more frustrating. After I expressed my frustration, they offered an $85 store credit, which does nothing to solve the problem.
On closer inspection, the pants had a lining in the front but not the back (not sure why, or if it’s normal). I still needed the garment altered, so we visited three different tailors who were all overbooked and not taking new work. Fortunately my wife sews, so we bought fabric and she lined the pants herself. And just today, pulling them out to wear, I noticed the hem on one leg isn’t even sewn.
TL;DR: Don’t order from Hockerty. The fit is okay, but the material quality is inaccurately described and customer service is unhelpful.
May 13, 2026
Unprompted review
Reply from Hockerty
Dear Tyler,
I am truly sorry to read your experience, especially as the suit was intended for a wedding and you ended up having to find a solution yourself. I completely understand how frustrating it must have been to receive trousers that fitted well but felt too transparent to wear with confidence.
What concerns me most is not only the issue with the fabric and lining, but also the fact that you felt our response did not really address the problem. I understand why being offered store credit would feel disappointing if the garment still needed to be made wearable.
The fact that your wife had to line the trousers herself, and that you later noticed an unfinished hem, is something I want to review personally with our team. This is clearly not the experience we want you to have with a made-to-measure garment.
I will look into your case carefully and contact you directly so we can review what happened and find a fair way to make this right for you.
Sincerely,
Jonathan Blasco
Senior Experience Manager
Favorite dress shirts
I'm an attorney and I order all of my dress shirts from Hockerty. The fabric, styles, quality, and fit are perfect, and I enjoy being able to customize everything. I also own multiple suits from Hockerty which are also great. I will definitely be purchasing more in the future.
May 13, 2026
Reply from Hockerty
Hello John,
Thank you so much for such a wonderful review. It genuinely means a lot to read that, as an attorney, you trust Hockerty for all your dress shirts and that you are happy with the fabric, styles, quality and fit.
We’re especially glad that you enjoy the customization process, as that is exactly what we want our customers to feel: that each garment is made for them and reflects their personal style.
Thank you also for your continued trust with your suits. We’re truly grateful to have you as a loyal customer and look forward to creating more pieces for you in the future.
Jonathan Blasco
Senior Experience Manager
Top qualità
May 21, 2026
Reply from Hockerty
Ciao Tonina,
grazie mille per la sua recensione! 😊
Siamo davvero felici di sapere che abbia apprezzato la qualità dei nostri capi. Ogni articolo viene realizzato su misura con grande attenzione ai dettagli, quindi leggere commenti come il suo ci rende molto orgogliosi.
Grazie ancora per la fiducia e benvenuta nella community Hockerty!
The Hockerty team
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It doesn’t fit
It doesn’t fit, the cut of aweful, the color doesn’t look at all what I saw online, and the fabric is so rough and itchy. I hate it and am not even going to wear it.
May 20, 2026
Reply from Hockerty
Hello Joel,
I’m truly sorry to read how disappointed you are with your order. I completely understand how frustrating it must feel to receive a garment that does not fit properly, has a cut you dislike, and whose color and fabric are so different from what you expected online.
We put a great deal of care into creating each made-to-measure garment, so it is very upsetting to hear that the final result left you feeling this way. Your feedback regarding the fit, fabric texture, and color representation is something we take very seriously.
I’m going to personally review your case with our team and contact you directly to better understand what happened and see how we can make this right for you. We genuinely appreciate you taking the time to share your experience, even under these circumstances.
Jonathan Blasco
Senior Experience Manager
Very good coat
Very good coat I’m bit vertically challenged so off the shelf are too long this fits perfect, looks the part very good quality really pleased
November 22, 2025
Reply from Hockerty
Dear David,
Thank you very much for your fantastic feedback! 😊 We’re delighted to hear that your coat fits perfectly and that you’re so pleased with the quality.
At Hockerty, we believe everyone deserves clothing tailored to their unique proportions — especially when off-the-rack options just don’t work properly. It’s wonderful to know your custom coat looks great and feels just right for you.
We truly appreciate your trust and hope to create more perfectly fitting garments for you in the future!
The Hockerty team
Received order
Received order - was at least two sizes too small. No way can a tailor fix. Will not refund my $$$
May 20, 2026
Reply from Hockerty
Hello Keith,
I’m truly sorry to hear that the sizing of your order was so far from what you expected, and I completely understand your frustration, especially if the garment cannot realistically be adjusted by a tailor.
This is clearly not the experience we want any customer to have. As all of our garments are made to measure, we always aim to ensure the fit and final result meet expectations, so I sincerely regret that we fell short in your case.
I will personally review your order and the communication regarding your request, and I’ll contact you directly to better understand the situation and find the best possible solution for you.
Thank you for taking the time to share your feedback.
Jonathan Blasco
Senior Experience Manager
Im a big guy
Im a big guy. Tall guy. When I found out I could get a made to measure Blaser. I jumped at the chance. With many styles and fabrics and layouts to choose from I was over the moon. So I put in the measurements choose my fabric and style sat back and wated and wated and wated. Chap Chap. Its arived. Well Packaged with tender care. Now it's opened. Now it's on me. Wow im totally in love. For the money I couldn't be happier. Craftsmanship and attention to detail is spot on. I thank you so much Hockerty. I will be back. 5star All Round.
May 27, 2026
Unprompted review
Reply from Hockerty
Dear Graeme,
Thank you so much for this amazing review! 😊 Reading your message truly made us smile.
We’re especially happy to hear that you finally found a blazer made to fit you exactly the way it should. At Hockerty, we strongly believe that style has no standard size, and every person deserves clothing that fits perfectly and makes them feel confident.
It’s wonderful to know you enjoyed the whole experience — from exploring all the fabrics and customization options to finally receiving and wearing your blazer. Your comments about the craftsmanship, attention to detail, and overall value mean the world to our team and our tailors.
Thank you again for your trust and enthusiasm. We’ll be absolutely delighted to welcome you back for your next custom piece!
The Hockerty team
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Reply from Hockerty
Dear Jo,
Thank you for your review! 😊 We’re very happy to hear that you were pleased with the fit of your garment.
And thank you as well for mentioning the importance of ordering ahead of time — that’s very valuable advice for custom-made clothing. Since each piece is crafted individually, we always want to ensure enough time for tailoring and delivery so every detail is just right.
We truly appreciate your trust and hope to create another perfectly fitted piece for you soon!
The Hockerty team
Reply from Hockerty
Dear William,
Thank you so much for your great review! 😊 We’re delighted to hear that you were happy with the fit, the fast delivery, and the wide selection of fabrics and styles available.
At Hockerty, we love giving our customers the freedom to create garments that truly match their personality and fit perfectly. Your feedback means a lot to us!
The Hockerty team
Great quality and fit
Great quality and fit of clothing with (relatively) quick shipping considering the custom nature of the clothes. Good value all around.
May 14, 2026
Reply from Hockerty
Dear Jeffrey,
Thank you very much for your kind words! 😊 We’re thrilled to hear that you’re happy with the quality and fit of your garments, and that the shipping time met your expectations despite the fully custom-made nature of each piece.
At Hockerty, every garment is crafted individually for each customer, so it means a lot to know you felt the overall experience delivered great value. We truly appreciate your trust and hope to create more custom pieces for you again in the future!
The Hockerty team
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