We have used Hodders for the past few years now . Adam, Harry, Nicola & Melanie have been particularly helpful but all staff assist when needed . They have been knowledgeable, supportive and capable i... See more
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Terrible experience with Hodders trying to sell us a property with no EPC report,hadn’t applied for probate and found out it would have been a staircase sale . We asked to view property’s with no... See more
Company replied
Hodders team of Matt Nicola and Paul provided outstanding service. Selling or buying, the market can be tricky but they went above and beyond to ensure everyone involved – the buyer and the solicitor... See more
Company replied
I was selling a flat in Chertsey. I engaged Hodders and was then told by a friend I'd made a big mistake. Sorry friend I was right and you were wrong! Initially Rob gave an uncannily accurate of wh... See more
Company replied
Company details
- Real Estate Agents
- also in
- Estate Appraiser
- Property Management Company
- Real Estate Agency
- Real Estate Appraiser
- Real Estate Consultant
Written by the company
YOUR PROPERTY. OUR PRIORITY. We believe property is personal. Every move is different. Every client has their own priorities, pressures and ambitions. That’s why we start by listening — taking the time to understand what matters to you before helping you make your next move with confidence. For more than 65 years, we’ve been part of the communities we serve. In that time, we’ve learned that great estate agency isn’t simply about property. It’s about people. Whether you’re buying, selling, renting or letting, our focus is always the same: achieving the best possible outcome for you while making the experience feel straightforward, supported and genuinely personal. We know moving home can be exciting, emotional and, at times, stressful. Our job is to remove as many of those pressures as possible. That means practical advice, honest communication and friendly, hands-on support from people who care about getting it right. PERSONAL. PROFESSIONAL. LOCAL. Being independent gives us the freedom to do things differently. We’re able to tailor our approach around you rather than asking you to fit into a process. We listen. We understand. We communicate. And we stay closely involved from the first conversation to the moment the keys change hands — and beyond. Our experience is built on more than six decades of local knowledge, but our outlook is firmly focused on the future. We continually invest in the best available technology, marketing and tools to give our clients every advantage. Because while the way people move is changing, the importance of exceptional personal service never will. And our commitment goes beyond property. Community is at the heart of hodders. We’re proud to support local businesses, schools, charities and the people who make our area such a great place to call home. It’s all part of our ambition to create a better kind of estate agency: experienced but forward-thinking, professional but personal, ambitious for our clients and deeply connected to our community. We listen. We understand. We make things happen. That’s what sets hodders apart. That’s why working with us feels different.
Contact info
15 Windsor Street, KT16 8AY, Chertsey, United Kingdom
- 01932687460
- tbaldwin@hodders.net
- www.hodders.net
4.4
Excellent
98 reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Exceptional team
From a buyer perspective, the Hodders team did an exceptional job in a challenging property market. From initial viewings coordination right through to exchange on our chosen property they were professional, responsive and fully engaged. Wholeheartedly recommended.
November 6, 2026
Unprompted review
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Hodders Sales & Lettings …
We have used Hodders for the past few years now . Adam, Harry, Nicola & Melanie have been particularly helpful but all staff assist when needed . They have been knowledgeable, supportive and capable in expediting things that needed doing in regards to requests we have made . We use both sales & Lettings and will continue to
November 6, 2026
Unprompted review
Reply from hodders Estate Agents
Thank you for choosing hodders for your property sales and lettings needs over the past few years!
We're delighted to hear that Adam, Harry, Nicola, Melanie and the wider team have consistently provided knowledgeable, supportive and efficient service. We pride ourselves on delivering professional, reliable and personalised property services, whether you're buying, selling, letting or managing a property.
Your continued trust and loyalty mean a great deal to us, and we look forward to supporting you with all your future property needs.
Don’t trust what they say
Terrible experience with Hodders trying to sell us a property with no EPC report,hadn’t applied for probate and found out it would have been a staircase sale .
We asked to view property’s with no onward chain as needed to be out of our property ASAP not to loose our buyers.
5 weeks after offer £700 on survey and £350 on searches £450 on solicitor fees .
We find out property hasn’t even applied for probate.
After chasing constantly my solicitor advised to walk away and cut our losses 🤬
However the one person who did try to keep me updated and help was Adam lovely man and the only person that tried to help
August 15, 2026
Unprompted review
Reply from hodders Estate Agents
Thank you for your feedback, Daniela, which we take very seriously.
We are sorry your purchase did not proceed and understand the frustration and expense involved, particularly given the pressure to complete your own sale.
We would like to clarify that the property had a valid EPC, which was provided to your solicitor on 11 July 2026.
The transaction was also affected by unexpected personal circumstances on the seller’s side. Out of respect for the seller’s privacy, and in line with our data protection obligations, we will not discuss those personal circumstances publicly.
Thank you for recognising Adam’s efforts to help and keep you updated. We appreciate your comments about his support.
Therefore please contact Tracey Baldwin, our Marketing and Operations Director, at tbaldwin@hodders.net. We would welcome the opportunity to go through the correspondence and timeline with you and address the concerns you have raised.
Kind regards,
R Alderton, Sales Manager
Unethical, Manipulative and Deceptive
My experience with Hodders : extremely disappointing and unethical.
I have honestly never experienced an estate agent who put so much pressure on me to get things done as quickly as possible. The whole process felt incredibly manipulative and, at times, intimidating.
I was repeatedly pressured with the prospect that if I did not do something immediately, the property would be given to someone else. For example, I was told that if I did not sign something before 12pm, I would lose the property, despite the fact that I had already paid a holding deposit. I was essentially given an hour to make an important decision.
Aaron Johal was also condescending. He also used what I felt were intimidation tactics. At one point, he told me, “It's been over 48 hours now and you still haven't completed the forms.” This was simply not true. I had received the forms less than 24 hours before. I found this incredibly upsetting because it made it sound as though I had been deliberately delaying the process when I hadn't.
What I found particularly concerning was the way my guarantor was treated. Both my guarantor and I asked for the terms and conditions of the guarantor agreement so that they could properly understand what they were agreeing to. These were not sent to us. Despite this, my guarantor was then asked to sign the contract within an hour.
How is someone supposed to properly read, understand and contemplate potentially significant financial and legal obligations when they are being pressured to sign within an hour?
The whole process seemed to rely on creating a sense of urgency: sign this now, transfer this money now, complete this now, otherwise someone else will get the property. There was very little opportunity to stop, think and properly understand what you were agreeing to. I found this incredibly stressful.
There was also a £60 referencing fee per guarantor which was not clearly disclosed to me upfront. I only found out about this after the referencing had already been carried out. I find this incredibly unfair, and I have come to learn that it is illegal under the Tenant Fees Act 2019. If there is a fee involved in the process, surely a prospective tenant should be told about it before they proceed, rather than discovering it afterwards.
I understand that estate agents have to work quickly and that there may be other prospective tenants. I also understand that properties can be competitive. But there is a difference between working efficiently and deliberately making someone feel that they have to sign something or transfer money immediately because otherwise they will lose their home.
The way this was handled left me in tears and incredibly stressed. Aaron was patronising and made me feel incredibly uncomfortable. I am already stressed as I will be homeless in two weeks. What should have been an exciting step towards securing a home became an extremely upsetting experience.
I feel that the communication throughout the process was deceptive and that I was subjected to unnecessary pressure and manipulation. I genuinely think people should be given sufficient time to read and understand contracts, particularly when guarantors are taking on potentially significant obligations.
I would not use Hodders again, and based on my experience, I would not recommend them to anyone looking to rent a property.
This experience has completely put me off dealing with estate agents altogether.
August 29, 2026
Unprompted review
Reply from hodders Estate Agents
Thank you for taking the time to share your feedback.
The comments and concerns raised in your review have been noted and are being treated as a matter of seriousness.
Given the nature of the points you have raised, I would like the opportunity to look into the circumstances fully and address them through our formal complaints process.
Therefore please contact me directly at tbaldwin@hodders.net so that I can review the matter in detail and ensure your concerns are considered appropriately.
I appreciate you bringing this to our attention. And look forward to your email.
Kind regards.
T BALDWIN, Marketing & Operations Director
Excellent team
Hodders team of Matt Nicola and Paul provided outstanding service. Selling or buying, the market can be tricky but they went above and beyond to ensure everyone involved – the buyer and the solicitors – played ball. They made sure nothing was too much trouble and their communication throughout was excellent. I couldn’t be more impressed and grateful for their Stirling efforts.
July 10, 2026
Unprompted review
Reply from hodders Estate Agents
Thank you for your fantastic review! We’re delighted that Matt, Nicola and Paul provided the outstanding service, proactive communication and dedicated support we pride ourselves on at hodders. Going above and beyond to keep every property sale moving smoothly is at the heart of what we do. We truly appreciate your recommendation!
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Feedback on Service
Just wanted to pass on some feedback on Nicola who has been absolutely amazing helping us sell our property. It’s been a very long journey and she has only recently been helping us within the past month or so but she has made such a difference. She has been keeping me up to date on every detail and has been working alongside myself and the buyer as much as she could. She has really gone above and beyond to help us get this over the line and I am so appreciative of how supportive and helpful she has been.
Tracey has also been extremley helpful and understanding in communicating between myself and the buyer and sorting out any challenges we have faced. I really appreciate both of them for being so on top of everything when delivering an excellent service to myself.
August 17, 2026
Unprompted review
Reply from hodders Estate Agents
Thank you so much for taking the time to leave such thoughtful feedback. We’re delighted to hear what a positive difference Nicola has made during your property sale, particularly after such a long journey.
We believe great estate agency is about more than simply selling a property – it’s about clear communication, proactive support and doing everything we can to keep a sale moving forward. It’s wonderful to hear that Nicola went above and beyond to keep you informed and work closely with both you and your buyer throughout the process.
We’re equally pleased that Tracey was able to provide the support and understanding needed to help navigate any challenges along the way. We’ll make sure your kind words are shared with both Nicola and Tracey.
Thank you for choosing hodders Estate Agents to help with your property sale. We really appreciate your recommendation and wish you all the very best for the future.
The hodders Team
Would recommend 100%
Matt Cook and the whole team in Addlestone did a first class job selling the house.
Professional and courteous throughout.
Would recommend them 100%
July 28, 2026
Unprompted review
Reply from hodders Estate Agents
Thank you, Martin, for your fantastic review and for recommending us so highly. We’re delighted to hear that Matt Cook and the whole team delivered a first-class service throughout the sale of your home.
We pride ourselves on combining expert local property knowledge with a professional, courteous and personal approach, making every property sale as smooth and successful as possible.
It was a real pleasure to act for you, Martin. Thank you again for choosing hodders and for taking the time to share your experience — your recommendation means a great deal to the entire team.
Rob & Nicola were so calm
Rob & Nicola were so calm, helpful & proactive in bringing my property purchase to a successful conclusion.
For Nicola to go above & beyond in resolving issues was a reassuring friend in the process.
The team were brilliant & I thank them so much.
July 7, 2026
Unprompted review
Reply from hodders Estate Agents
We are delighted to hear that Rob and Nicola provided the calm, proactive and supportive service that helped bring your property purchase to a successful conclusion. Buying a home can be a challenging journey, so it's fantastic to know that Nicola's commitment to going above and beyond gave you reassurance throughout the process. Delivering a personal, professional and caring service is at the heart of everything we do at hodders, and your kind words mean a great deal to the entire team. Thank you for choosing us. We wish you every happiness in your new home and truly appreciate your recommendation. Should you need any property advice in the future, we'd be delighted to help again.
I changed to Hodders from another agent…
I changed to Hodders from another agent after a very bad experience with my last tenant not agent. Aaron was great, he listened to my tenant problems and promised me he could find a good tenant/s that would suit me and the accommodation I was offering. He gave me advice, helped me every step of the way to my new tenants moving in, even suggesting I meet them prior to the tenancy to make sure they suited.
Always cheerful and smiling and willing to help. Replied quickly to emails so things could move swiftly along.
June 23, 2026
Unprompted review
Reply from hodders Estate Agents
Thank you so much for your wonderful review and for placing your trust in hodders.
We are sorry to hear about your previous experience, but we are delighted that Aaron was able to restore your confidence and support you throughout the lettings process. Taking the time to listen, understand each landlord's individual circumstances and provide honest, tailored advice is something we pride ourselves on.
Finding the right tenants is about much more than simply arranging a tenancy. It's about matching the right people to the right property, and we're pleased Aaron's recommendation for you to meet your new tenants beforehand gave you additional confidence and peace of mind.
Your comments about Aaron's communication, responsiveness and positive approach will mean a great deal to him and the team. At hodders, we are committed to delivering a personal, professional and local lettings service, helping landlords find reliable tenants while making the entire process as smooth and stress-free as possible.
Thank you again for your recommendation. We look forward to supporting you with your property for many years to come.
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Aaron at the Chertsey was fantastic to…
Aaron at the Chertsey was fantastic to work with. He found us great new tenants very quickly and was responsive, professional, and helpful throughout the entire process. Communication was excellent, and he made everything straightforward and stress-free. I would definitely recommend Aaron to anyone looking for a reliable estate agent.
June 20, 2026
Unprompted review
Reply from hodders Estate Agents
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that Aaron provided you with such a positive experience and was able to secure great new tenants for your property so quickly. Delivering a responsive, professional and stress-free lettings service is exactly what we strive for at hodders, so it's fantastic to know Aaron's communication, expertise and support made the process straightforward from start to finish.
Your recommendation means a great deal to both Aaron and the wider team. Whether helping landlords find quality tenants or supporting clients with property management, we are committed to providing a personal, professional and local service that our customers can rely on.
Thank you again for choosing hodders. We truly appreciate your support and look forward to assisting you with any future lettings or property needs.
Extremely Satisfied - Great Experience!
We would like too express our sincere thanks to Nicola and the team at Hodders for all their help throughout our house purchase.
As first-time buyers, and with this being our first experience working with estate agents, we weren’t quite sure what to expect. However, Nicola and the team made the entire process smooth, straightforward, and stress-free. We genuinely couldn’t fault the service we received and will be highly recommending you to our family and friends.
We were delighted to receive the keys last week and are absolutely thrilled to be settling into our new home.
(Even after receiving the keys, Nicola has still been helping me with any questions I have.. going above and beyond, honestly the best estate agent ever)!!!
Thank you again for all your hard work, guidance, and support throughout the process.
June 12, 2026
Unprompted review
Reply from hodders Estate Agents
Thank you so much for your kind words. It was an absolute pleasure to help you purchase your first home.
We pride ourselves on making every move as smooth and stress-free as possible, so we're delighted that the team could support you every step of the way. Your feedback about Nicola going above and beyond even after completion perfectly reflects the level of service we strive to deliver.
Congratulations on your new home, and thank you for choosing hodders. We wish you many happy years ahead and truly appreciate your recommendation to family and friends.
Chertsey flat seller experience
I was selling a flat in Chertsey. I engaged Hodders and was then told by a friend I'd made a big mistake. Sorry friend I was right and you were wrong!
Initially Rob gave an uncannily accurate of what price and experience I could expect and as the process developed Nicola kept me well informed. I'm not sure what more I could have expected.
Their recommendation of a cleaning company was also excellent.
Thanks Hodders!
May 26, 2026
Unprompted review
Reply from hodders Estate Agents
Thank you, Ian, for your review.
We're delighted to hear that your experience with us exceeded expectations from start to finish. It's especially rewarding to know that Rob's market expertise and accurate advice helped set the right expectations from the outset, and that Nicola's communication and support throughout the process kept you well informed.
We pride ourselves on providing honest advice, local expertise and exceptional customer service, so it's wonderful to hear that these values shone through during your sale. We're also pleased that our recommendation for a cleaning company proved helpful.
Thank you for choosing us and for taking the time to share your experience. We wish you all the very best for the future.
Professional, approachable, accountable
From the initial valuation, photos, marketing & house visits through to sale & completion, Hodders have been both professional, approachable and accountable.
Nicola's handling of a more complicated chain to completion is of particular note. I would highly recommend their services.
February 17, 2026
Unprompted review
Reply from hodders Estate Agents
Thank you, Lee, for such a thoughtful review and for placing your trust in us.
We’re delighted to hear that you felt supported from valuation right through to completion. Moving home is rarely simple — and when a chain becomes more complex, clear communication, accountability and teamwork become even more important. We’re so pleased that this came through in your experience.
At hodders, our clients are always at the heart of everything we do, and it means a great deal to know you would highly recommend our services. Your feedback will be shared with the entire team, who will be proud to know their collective effort made a difference.
Wishing you all the very best in your new chapter.
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Buying our new home in Addlestone
Nicola was always available by phone to handle any queries that arose during the whole process. No hiding behind emails! This made the whole process a lot less stressful for us, and was a major help in getting our purchase over the line. Thanks Nicola!
All in all a very pleasant and seamless process. I would strongly recommend Hodders in Addlestone to anyone looking to buy or sell their home.
October 29, 2025
Unprompted review
Reply from hodders Estate Agents
Thank you so much for your wonderful review! We’re delighted to hear that Nicola (and the wider team) was able to make your home-buying experience smooth and straightforward.
Customer feedback like yours is vital to us — it ensures our team continues to work closely with each client, tailoring our approach to their individual needs. We truly understand the importance of a home purchase and always strive to provide a bespoke, personal service every step of the way.
We really appreciate your recommendation and wish you every happiness in your new home!
Warm regards, Tracey
Hodders were very friendly & professional, I would definitely recommend Hodders, Chertsey
Hodders were very friendly and professional. We only had a couple of viewings and got an offer straightaway which we accepted. Nicola the Sales Progressor chased everything to ensure everyone was in the loop and the move went smoothly, from liaising with the chain and the Solicitors. I would definitely recommend them.
October 3, 2025
Unprompted review
Reply from hodders Estate Agents
Thank you so much for your kind words and for taking the time to share your experience. At hodders, it is always our priority to listen carefully to our clients’ needs and ensure we deliver positive outcomes at every stage of the process. We’re delighted to hear that Nicola and the team were able to keep everything on track and make your move as smooth as possible. Your recommendation means a great deal to us, and we look forward to assisting more clients with the same level of care and professionalism.
I have sold my flat through Hodders…
I have sold my flat through Hodders recently and I can thoroughly recommend these agents.
All the staff were very professional and helpful throughout.
Like most sales there were issues and they guided me through very efficiently, keeping me posted on all proceedings.
From start to finish nothing was too much trouble for Rob and Nicola and them team.
August 14, 2025
Unprompted review
Reply from hodders Estate Agents
Thank you so much for your kind words and for trusting us with the sale of your flat. At hodders, we pride ourselves on delivering a truly bespoke service, tailored to each client’s needs, and it’s wonderful to know this came through at every stage of your journey.
Sales often bring challenges, but it’s in those moments that our team really comes together to guide and support – making sure you always feel informed and reassured. Rob, Nicola and the whole hodders team were delighted to help, and we’re so pleased we could make the process as smooth as possible for you.
We’re grateful for your recommendation and wish you every happiness as you move forward...
Hodders Letting Agents Chertsey
I was not certain with whom to instruct as my letting agent for my property in Addlestone, but was so pleased that I chose Hodders. From day one I was impressed with their high quality of service. I would not hesitate to recommend Hodders as a letting agent .
August 2, 2025
Unprompted review
Reply from hodders Estate Agents
Thank you so much for your kind words and recommendation. We're thrilled to hear that you were pleased with your decision to choose us. Providing a high-quality, tailored service to each of our clients is at the heart of what we do, and it's wonderful to know that this came through from day one. We're proud to offer a bespoke experience that gives landlords peace of mind, and we’re delighted we could support you with your property in Addlestone.
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Fantastic service from Nicola Elson
We had a slightly rocky start but once Nicola Elson took over everything ran with 100% efficiency. Nicola answered every question we had with no delays and went above and beyond to make sure the whole process ran smoothly.
Thank you Nicola & Hodders!
July 25, 2025
Unprompted review
Reply from hodders Estate Agents
Thank you for your feedback—we're so pleased the experience ended on such a positive note. While things may have had a slightly rocky start, we're glad our team was able to step in and deliver the level of service we pride ourselves on. We’re committed to a personal, responsive approach that ensures every detail is handled with care. It’s always a team effort, and we're delighted that our tailored service helped make the process smooth and stress-free in the end. Thank you again for choosing us!
Going the Extra Mils!
I’m not a great fan of Estate Agent services in 21st Century. All seems a little formulaic and impersonal.
Hodders are not hugely different however as is often the case Nicola Elson has been exceptional!
Good if not great communication to start with but when it really mattered very good.
July 22, 2025
Unprompted review
Reply from hodders Estate Agents
Thank you for taking the time to share your experience. We completely understand how the property industry can often feel impersonal and formulaic—that’s exactly why we pride ourselves on doing things differently. While processes are important, it’s the people behind them that make the real difference. Team dedication is a perfect example of the personal, responsive service we strive to provide. We’re so pleased to hear that when it truly counted, we delivered with the care and attention you needed. Tailored support is at the core of our approach, and we’re glad it made a meaningful impact.
Aaron has been absolutely brilliant in…
Aaron has been absolutely brilliant in helping me find suitable tenants for my recently refurbished property. He worked quickly and efficiently, keeping me updated throughout and making the whole process really straightforward. What stood out most was his friendly, approachable, and helpful manner — nothing ever felt like too much trouble.
Abby was also fantastic to work with. I’ve worked with her before and, as always, she brought great energy, a good sense of humour, and a real focus on getting the job done. She makes the process enjoyable and always delivers.
I’m extremely happy with the service I received and would highly recommend both Aaron and Abby to anyone looking for reliable, proactive, and genuinely lovely letting agents. Thank you both!
July 16, 2025
Unprompted review
Reply from hodders Estate Agents
Thank you so much for your kind words and glowing feedback. We’re absolutely delighted to hear that both Aaron and Abby made the letting process smooth and enjoyable for you. Providing a tailored, high-quality service is at the heart of what we do, and it’s fantastic to know that this came through in your experience with us.
We’re proud to have a team that’s not only efficient and proactive but also genuinely cares about delivering a personal and friendly service. Aaron and Abby will be thrilled to know their hard work and approachable manner made such a positive impact.
Thank you again for your recommendation — it means a great deal to us. We look forward to working with you again in the future!
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