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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making them feel at ease throughout various processes. The service provided is frequently described as efficient and excellent, with many appreciating the smooth user experience and the team's dedication. Reviewers also highlight the exceptional customer service, noting the prompt response times and consistent communication that keeps them well-informed. However, some customers reported dissatisfaction with the customer service, citing instances of rudeness, unhelpfulness, and a lack of transparency in communication. A few people also mentioned issues with viewing arrangements, feeling rushed, or experiencing a lack of consideration as buyers, with some questions going unanswered for several weeks.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the team's friendliness, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently highlight the helpfulness,... See more

Response time

Clients share positive opinions on response times. Many customers highlight the prompt and efficient... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Based on these reviews

Rated 5 out of 5 stars

Thank you so so much to Holly Wheatley at Redbrik! She is so professional whilst also creating such a caring and personal approach to enabling us with the purchase of our first family home. Througho... See more

Company replied

Rated 5 out of 5 stars

We have recently sold our buy to let house in Sheffield. Redbrik were very efficient in managing tenants plus checking on the property. The selling partnering Taylor&Emmet went very smoothly & effi... See more

Company replied

Rated 5 out of 5 stars

Ben at the chesterfield office has been amazing throughout our sales process, our first sale fell through and he was so supportive and genuine. We have just sold again and I will honestly miss him. He... See more

Company replied

Rated 5 out of 5 stars

So here we are 3 months in our lovely new home.. Our selling/buying experience was challenging it say the least but we would never have got through it without the support from Redbrik. We cannot pra... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Investment
  3. Property Management Company
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Written by the company

An award-winning local independent estate agent, selling and letting homes across Sheffield and Chesterfield. We are a team of over 80 property specialists with expertise and experience in residential sales, lettings and new homes. Great service and incredible marketing are our passion, so whether you're selling, letting, or searching for something new, we're here to help you find your place.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
4-star
3-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Now Sold STC

Now Sold STC
Throughout the process I have been accommodated and my concerns have been addressed, never felt any pressure which I appreciate. Abi has kept me up to date.
The property was thoroughly marketed and this is an unusual market.
Very grateful, thank you.

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Wonderful staff and service

Wonderful staff and service. We rented and sold our property with Redbrik. Sophie in the lettings team has been exceptional. The sales team have been fantastic. Jen, Clayton and Abi and all involved have been wonderful.

Thank you to everyone at Redrik. I really would recommend if you are thinking of renting your property through them and or selling your property through them. Or if you are looking for somewhere to rent or buy.

They found us lovely tenants when we rented our home through them.

And have secured an offer on our house in 2 and a half weeks since we put it up for sale.

Excellent communication, exceptionally knowledgeable and professional. And lovely to deal with.

Can't praise the teams highly enough. Thank you!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

EPC ASSESSMENT

Bradley, representing Redbrik, professional and excellently presented. Explained the process of an EPC and what was required to achieve the various levels of the assessment & what measures could be taken to obtain a higher rating. Highly recommended. Pleasure to meet him.

April 7, 2026
Unprompted review
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Reply from Redbrik

Thanks so much for your review! We've passed on your feedback to Bradley :)

Rated 1 out of 5 stars

Poor costumer service and attitude

We had an issue with getting the car unlocked when trying to a house viewing, and were running 10 minutes late, only to be told we were only allowed 15 mins total to view the property, and that therefore we would have 5 mins once we got there.
Not only is 15 minutes insufficient to view a house you are considering to buy (!!!) when we then told them we would have to cancel the appointment as 5 mins just wasn't worth it, the person on the other end of the phone said 'well, unfortunately when you have an 11 o'clock appointment, we expect you to be there at 11 o'clock...'
Our experience when buying our first house was that sometimes the agent is running late, sometimes you have more traffic than usual, sometimes you have problems with your car... and it was never an issue with any other agency... probably because they had allowed for more than 15 mins!

April 1, 2026
Unprompted review
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Reply from Redbrik

Thank you for taking the time to leave your feedback, and we're sorry that your experience did not meet expectations.

For first viewings, we do often allocate individual 15-minute appointment slots, although this can vary depending on the size of the property. This approach allows buyers to view privately without appointments overlapping, while also enabling our agents to remain on time for any subsequent viewings.

As you were unfortunately delayed, it may have been that the consultant needed to leave at the scheduled time in order to arrive promptly for their next appointment. We're sorry if this came across as abrupt when discussed over the phone.

For those considering making an offer, we are always happy to accommodate longer second viewings on request to allow more time to revisit the property in detail.

Thank you again for sharing your comments, as feedback like this helps us review how we communicate our viewing arrangements.

Best wishes,
Redbrik.

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Rated 5 out of 5 stars

Thank you to Katie Ryalls at Redbrick

Thank you to Katie Ryalls at chesterfield redbrick. Always very professional and helpful with any queries or questions. Kept us informed all the way through to the sale of our property. Very good estate agent. Took away all the stress. Thanks Christopher

March 31, 2026
Unprompted review
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Reply from Redbrik

Thanks for your review, Christopher! :)

Rated 5 out of 5 stars

Sale was quick and stress free

Sale was quick and stress free. We were kept in the loop every step of the way and when we had questions they were answered quickly. Thankyou for all your help. Would recommend this company and branch.

March 28, 2026
Unprompted review
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Reply from Redbrik

Thanks so much Adele :)

Rated 5 out of 5 stars

I’ve only just had an offer accepted on…

I’ve only just had an offer accepted on a property but initial feelings on Redbrik are very good. All calls and call backs responded to quickly along with emails. Any updates I needed responded to and all with clear dialect. Staff seem very friendly willing to help and have been excellent so far with advising me through the things I need to get me through the initial stages of purchase. Many thanks so far Redbrik .

March 30, 2026
Unprompted review
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Reply from Redbrik

Thanks so much, Lewis!

Rated 5 out of 5 stars

Redbrik: Exceptional

We’ve had such an exceptional experience with Redbrik from start to finish and I honestly can’t recommend them highly enough.

Jen Hitchman was brilliant at the very beginning of our journey, she valued our home with confidence, really believed in it and gave us the reassurance we needed to get started. That initial support meant a lot and set the tone for everything that followed.

Louise Jones then went above and beyond throughout the sales process. We were in a long and complex chain with delays, a slow solicitor at the bottom, and some unresponsive agents along the way but Louise was absolutely brilliant & kept things moving. She was proactive, organised, and consistently chasing, coordinating, and pushing things forward when it felt like nothing was happening.

What really stood out was her calm, reassuring approach. During some very stressful moments, being able to pick up the phone and speak to someone so friendly, steady, and genuinely invested made all the difference. I truly don’t think our exchange would have happened without her.

We dealt with a number of estate agents during this process, and Redbrik stood out as exceptional by a long way.

We’re so grateful to Jen, Louise & the whole Redbrik team- thank you for everything.

March 27, 2026
Unprompted review
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Reply from Redbrik

Thank you so much for taking the time to write this wonderful review. We've passed on your kind words to Louise and Jen :)

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Rated 5 out of 5 stars

They were supportive from start to…

They were supportive from start to finish. Great advice and did what they said they would. Clear and concise with process. Great photos and descriptions of house. Sold within 9 days. Thank you.

March 26, 2026
Unprompted review
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Reply from Redbrik

It's great to hear this feedback :) Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Excellent! …

Ben at the chesterfield office has been amazing throughout our sales process, our first sale fell through and he was so supportive and genuine. We have just sold again and I will honestly miss him. He is very responsive and has worked so hard promoting our property and securing our sale. I highly recommend Ben and Redbrik.

March 20, 2026
Unprompted review
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Reply from Redbrik

Thank you for taking the time to leave us a review. We've passed on your kind words to Ben :)

Rated 5 out of 5 stars

Thank you so so much to Holly at…

Thank you so so much to Holly Wheatley at Redbrik! She is so professional whilst also creating such a caring and personal approach to enabling us with the purchase of our first family home. Throughout the process she did everything she could to assist us with the sale and made us feel at ease every step of the way. We really love how she consistently communicated with us and did everything she could to resolve anything we needed and would do her absolute best to find out anything extra that we thought of without hesitation.
Thank you so so much again to Holly- we couldn’t speak highly enough of you!

March 17, 2026
Unprompted review
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Reply from Redbrik

Thank you Alex! We're so pleased that the purchase of your first home went smoothly. And we've passed on your kind words to Holly ❤️

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Rated 5 out of 5 stars

Brilliant!

Abi and Jen have been wonderful. Excellent communication. Honest feedback and have been really friendly and supportive. Thank you!!!

March 11, 2026
Unprompted review
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Reply from Redbrik

Thanks so much Emma! We've passed your kind words on to Jen & Abi :)

Rated 5 out of 5 stars

Very happy

Really positive experience with Redbrik. The team were professional, helpful and kept communication clear throughout the process. They made the move much smoother and I’d happily recommend them to others!

February 26, 2026
Unprompted review
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Reply from Redbrik

Thanks for your 5* review Tom :)

Rated 5 out of 5 stars

We were very happy with the service we…

We were very happy with the service we received from Redbrik. They were friendly and professional and moved things forward very quickly for us. We found they knew the local market very well and are delighed our property sold so quickly

February 23, 2026
Unprompted review
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Reply from Redbrik

Thank you for your review, Carl!

Rated 5 out of 5 stars

Great communication

Great communication
Really helpful
No problems at all
In contact with Sophie and helped me a lot through the whole process

February 13, 2026
Unprompted review
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Reply from Redbrik

Thanks for taking the time to leave us a review, Rachel!

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Rated 4 out of 5 stars

Outstanding Service and Professionalism from Eva

I had a very positive experience working with Eva in Asset Management. She is extremely responsible and reliable, always following through on her commitments. Her efficiency and strong ability to handle matters promptly and professionally truly impressed me.

Eva demonstrates excellent communication skills and ensures that every detail is well taken care of. I really appreciate her dedication and high standard of work. I would highly recommend her to anyone looking for a trustworthy and capable professional.

January 19, 2026
Unprompted review
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Reply from Redbrik

Thanks for your review Ruby! We've passed your kind words on to Eve :)

Rated 5 out of 5 stars

Simple and efficient

The agent who showed us around the property was very helpful with any questions we had and the overall process from viewing to confirming a move in date was very easy and any questions we have had have been dealt with efficiently

February 9, 2026
Unprompted review
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Reply from Redbrik

Thank you for your review!

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