Hörmann Reviews 

Extremely disappointing customer service in Switzerland

My experience with Hörmann Switzerland has been extremely disappointing.

Our Hörmann door has been completely blocked for a week. Since Monday, I have been trying to get help simply to identify an authorised Hörmann partner in the Geneva region who can come and open the door.

Despite contacting Hörmann directly and receiving a case number, I am still waiting for a concrete solution or even the contact details of someone who can intervene. The only partner I managed to find myself wanted to charge CHF 300 just to open a customer file, before any repair or intervention.

For a company with Hörmann’s reputation and premium positioning, I find this level of after-sales support in Switzerland unacceptable. When a door is completely blocked, customers need practical and timely assistance—not days of waiting without a solution.

Based on my experience, I would not recommend Hörmann in Switzerland, particularly if reliable and responsive after-sales service is important to you. A premium product is only as good as the support available when something goes wrong.

Their garage door remote controls suck. The app is beyond horrible. On the positive side, when a signal comes through the motor opening the garage has worked consistently for 15 months

The local lumber company that my carpenter recommended told me that they carry Hormann doors in stock. They do not. They ordered the door with a low rise kit and had all materials delivered to build the framework then install the door. The low rise parts weren’t included as paid for. Builder had removed old door and had to get area ready and stacked the door in place and boarded it in until parts arrive. Upon reading info on this company it seems this is a common problem. I definitely do not recommend using this company at all. I paid for a premium door and got terrible customer service. Still waiting on reply about getting the part which has no arrival date.

We purchased Hormann sectional garage doors in June 2024. We think the doors and their operation are of high quality and they look great too! We did have some issues with the local installer but Hormann UK in Coalville have been great in offering us advice and aftercare.

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I got a quote for 13 internal hoermann doors in Ireland, but when I went to order them they said they could not supply them any more in Ireland. I had to go looking for another supplier at the last minute. Almost two years later they are still available on their Irish website.

We ordered a RollMatic garage door and two front doors with Hörmann Portugal. It has easily been the worst customer service I have experienced. We ordered our doors some 6 months ago, paying 100% of the cost up front. They were promised to be delivered after 6 weeks, and we are still waiting 6 months later, with still no end in sight. We have been messed around so often by the customer service people, I wouldn't know where to begin. Their approach to their customers seems to be get the sale, promising everything, receive the full payment, then let the customer down on every occasion.

I live in Spain and placed an order several months ago with a local supplier Talleres Pujante in the Murcia region. I was provided an installation date of 6 to 8 weeks and asked to sign the quote and pay 50% deposit.

They stated that the door had to be specially manufactured and transported from Germany as their Barcelona warehouse did not stock the size needed. The weeks passed and after being told a few more weeks after months I was informed it would be another 3 or 4 months. That meant the order would take upto 7 months. Having known this I would never have placed the order.

It took months to receive a refund. Then they deducted a large percentage for the small aluminium strip that fits above the door.

I emailed the Barcelona head office several times. They never replied so I called and they were unhelpful. Finally, they referred me to someone who was really unprofessional and rude. He said there is no date specified in what I signed so they can change the date. The deduction of the refund is at the discretion of the individual supplier so there is nothing that they can do.

I emailed the Head of Client services for Spain, Rosa Moral Leon. She did reply to say she had spoken to those concerned at it was resolved. I wrote back and she just ignored my email. I called and left messages and have never received a call back.

During this time I contacted another Hormann provider. They installed the door within 2 weeks as they stock the doors in Barcelona!

I have asked Rosa Moral Leon why I was made to wait for months under the pretext of a door being made to measure in Germany when it's stocked in Spain. She's ignored this and other questions.

So I lost several months and a few hundred euros as a result of the dishonesty of Talleres Pujante. The after sales service was the poorest and least professional that I have experienced.

When we had a problem with our Hormann door we tried on three occasions to contact a senior manager at Hormann Garage Doors in Coalville and despite leaving polite messages she could not be bothered.My advice to anyone thinking of buying a Hormann garage door is that when your doors warranty is over then so is Hormanns help with defects. TERRIBLE EXPERIENCE, AVOID THIS COMPANY IF YOU VALUE GOOD CUSTOMER SERVICE.

After two months of waiting for interior doors, one doorframe piece had defect and they did not repair it immediately, I am waiting more than two months for that stupid piece and I am not able to finish reconstruction. Support is useless, after weeks no reaction. Never ever.

The Hörmann guarantee is worthless. We had a garage door installed by Hörmann Belgium. Within a couple of years it showed signs of rust. The guarantee covered this, so we contacted Hörmann asking them to fix it. They replied that the rust was our fault and they refused to do anything about it. We contacted them on several occasions, but always met with the same response. Short of taking them to court, there was nothing we could do about it. So they won. But I'm writing this to let everyone know that their customer care is non-existent and that they are a very disappointing company altogether.