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Harrisburg, PAAutomotiveAuto RepairHoffman Ford
Hoffman Ford
27 Reviews
Auto Repair, Car Dealers, Used Car Dealers
Open • 9:00 am - 5:00 pm
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SERVICES
Suspension Services
Brake Services
Battery Services
35 More Services
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Hoffman Ford Part & Accessories
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RECOMMENDED REVIEWS - HOFFMAN FORD
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Koda B.
01
3 days ago
I've purchased more than a few Explorers from this dealer. In the past I've never had issues. That changed last August when my truck was in an accident. When I called Hoffman, the person that answered was not very friendly and quickly stated that they were not accepting towed in vehicles because they were too busy. I've never heard of this policy. When you purchase a vehicle from a local dealer the expectation is that dealer will service and repair that vehicle. That's convenient for the customer and profitable for the dealer. After 2 weeks, multiple communications, and $1000 in storage fees, they finally allowed the vehicle to be brought in. Little did I know that it would take them 78 days to finally complete the job. I first reached out to the owners and a sales person. The sales person advised they they don't get involved in service issues. Crickets from the owners. I then reached out to Ford Corporation who initially told me that the dealers run their own business. That's funny since they all where the same logo. That person then called the dealership to get information and follow up but no help since the dealer was blaming the delays on my insurance company which wasn't true. The insurance representative reached out to us more than the dealer did. We were promised completion 4 times but they kept finding something new and having to order new parts. One of the last parts ordered was a grill. I'm not a mechanic but since the grill is in plain sight on the outside this should have been one of the first parts ordered. So 78 days, three monthly payments, multiple phone calls and emails later I finally got the truck back. The employee who took my credit card payment even messed that up by forgetting one of the charges so they had to do it twice. No apology when I picked up the vehicle, no call from the Hoffman brothers or anyone else to follow up. I'm sure business owner, "just call me Ryan" will continue to make excuses but this is horrible customer service. I've purchase my last vehicle from them and Ford.
