Hofma Electronics Reviews 

93
•
TrustScore 2 out of 5

2.0

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Company details

  1. Shopping & Fashion

Information provided by various external sources

Hofma Electronics is al ruim zeventig jaar toonaangevend. Naast de winkel aan de Lange West is de winkel tegenwoordig ook online goed te bezoeken. Hofma Beeld en Geluid vertegenwoordigd alle bekende merken. Wij adviseren u graag over LG, Samsung, Sony en Philips en sluiten graag de apparaten bij u thuis aan. Als een van de weinige winkels hebben wij een uitgebreide luisterkamer, waar u (eventueel op afspraak) naar hartenlust kunt luisteren. Bezoekt u onze winkel in Drachten dan krijgt u de volledige informatie over de producten en laten wij u graag zien waar deze allemaal toe in staat zijn. Hofma levert onder andere Marantz, Denon, HEOS, NAD, Tannoy, B&W, Rotel, Elipson, Dali, Mission, DynAudio, Tivoli en Bose. Uiteraard kunt u ons altijd benaderen voor speciale verzoeken en offertes op maat.


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2.0

Poor

TrustScore 2 out of 5

93 reviews

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2.0

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(93)

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Rated 1 out of 5 stars

€999 down the drain

No response to emails or phone calls. Paid €999 a month ago, canceled the order three weeks ago, and still haven't received a refund, confirmation, or any communication. I'm beginning to doubt this company even exists—seems like a phishing scam. I've filed a fraud report. Avoid at all costs.

September 25, 2024
Unprompted review
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Rated 1 out of 5 stars

TV Order nightmare (Belgium)

I am extremely disappointed with Hofma Beeld en Geluid B.V. after a horrible experience purchasing a TV. Their customer service and delivery have been nothing short of disastrous. After paying for the TV over two months ago, I have been repeatedly misled about delivery dates and met with unresponsiveness from their team, receiving only one reply to over ten emails sent at different times. I always had to follow up with phone calls.

They failed to deliver the TV, insisting on their own deliveries for large TVs instead of using a courier service. Week after week, they told me 'maybe next week,' until 'we have another delivery in your area.' Finally, on the last communication, they admitted 'we don't have anything in your area in the foreseeable future,' clearly unwilling to make any effort to send it.

Of course, eventually, after 2 months I have asked for a refund. To make matters worse, I had to spend extra on international calls, and now the TV costs 200 euros more than when I initially purchased it.

I strongly advise against buying anything bulky from Hofma if you are in Belgium, as their lack of professionalism and disregard for customer satisfaction has turned my experience into a frustrating and costly ordeal.

April 6, 2023
Unprompted review
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