I printed many picutres, posters and an album, and I am very happy with the experience I had with them. Something didn't go as a planned and I called customer service. I am quite demanding with custo... See more
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We had a great experience with the Bulk Orders Department, especially Jasmin. He was always responsive, helpful, and proactive in resolving any issues that arose. Despite some unexpected inconvenie... See more
Great experience! The pictures I got were exactly as I asked. Right size right color, perfect delivery on time !! I’m super happy with my order and will definitely buy from here next time I have to... See more
The new app is an awful downgrade. As pointed by another user, before you could change the whole layout, but now you only get some awful layouts and you cannot do anything. The only response from the... See more
Company details
Written by the company
Estamos aquí por las historias. Las buenas, las geniales y las de «cuéntamela otra vez». Prometemos mantener tus historias tan vivas como el día en que se crearon, para que puedas recordar los buenos momentos y esperar los que aún están por llegar. La historia de Hofmann está marcada por cien años de conocimiento, innovación y calidad. La empresa fue fundada en 1923 por Carlos Hofmann, que huyó de Alemania y abrió un pequeño taller de encuadernación de misales en Valencia. Superó múltiples crisis vendiendo marcos de fotos y en 2005 comenzó a fabricar álbumes digitales, hasta el día de hoy. Hofmann forma parte del grupo Storio. Juntos, somos ocho marcas en catorce mercados. Atendemos a más de 11 millones de clientes, lo nos convierte en una empresa líder en productos fotográficos personalizados en Europa. Somos un lugar donde se crean, elaboran y comparten las historias de la vida. Un lugar donde creamos nuevas formas de transmitir recuerdos e historias entre personas y generaciones. Y donde, juntos, hacemos que la alegría sea inolvidable. Convertimos tus historias en productos fotográficos personalizados de alta calidad: álbumes y libros de fotos, piezas de decoración, calendarios y regalos. Nuestra tecnología innovadora permite personalizar fácilmente tu creación, para ti o para compartirla como regalo. Nuestros productos fotográficos están cuidadosamente elaborados para dar vida a todas tus historias, grandes y pequeñas, planeadas o inesperadas, para que puedas revivir esos momentos alegres siempre que quieras.
Satisfacción garantizada
Nos esforzamos para que tu experiencia con nosotros sea inolvidable.
¿Has tenido algún problema creando tu producto? ¿No estás satisfecho/a con tu pedido? Si algo no es como esperabas, consulta nuestro Centro de ayuda o contacta con nuestro equipo de Atención al Cliente y encontraremos la mejor solución para ti.
Contact info
Ciudad de Barcelona 18, 46988 Paterna , Valencia, Spain
- 960 324 493
- https://service.storiogroup.com/hc/es/p/contact
- hofmann.es
Últimas ofertas
4.1
Great
20K reviews
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I have not received my product yet and…
I have not received my product yet and it’s been over a month ago since I ordered it.
July 18, 2025
Reply from Hofmann
Hello Marcel:
We're sorry to hear that your experience with your order hasn't met your expectations. If you feel it is appropriate, please reach out to us through one of these channels: Hofmann https://service.storiogroup.com/hc/es/p/contact, so we can assist you further. To ensure the protection of your data, please provide us with your order number and email address so that we can help you in the best possible way.
Best regards,
Hofmann Team.
older version
as other people said i think the older version was obviously better. Maybe you should change to the oldest one.
July 27, 2025
Unprompted review
Recommend 100%
I ordered three photo albums and love it. The pictures very high quality, material seems resistant. Delivery was expected for two weeks but within one week I had received them already! Very happy
July 12, 2025
Unprompted review
Fantastic product
April 16, 2025
It's a rip-off.
It's a shame of a company. The first time I use Hoffman and I have created an album. When I finished I saw that there is a high percentage of 40 percent discount but they still make you pay 100 euros when other album companies pay 50. Here they charge you 50 at the beginning and all the other pages of extras. Unbelievable. It's a rip-off.
April 5, 2025
Unprompted review
Reply from Hofmann
Hi Sara!
Thank you for taking the time to write us a review on Trustpilot!
Sara, we are sorry to read that the price of your item was too high even with the discount, we understand the importance of affordability for our products, and we strive to make our products available and affordable to everyone.
Please make sure to contact the Hoffman team if you require further assistance with this or anything else, you can find the contact link here: https://service.storiogroup.com/hc/es
Kind regards,
Very good products!
March 14, 2025
Wonderful!
What a fantastic company! I ordered an aluminium print as a gift for my husband. Ordering was easy, I was updated throughout the process via email and my print was delivered within 48 hours. Outstanding service. I'm already considering a second order. Highly recommended.
March 3, 2025
Best album provider I know
The program to make albums is great and very intuítive. The print quality of the album is superb. Prices are quite high but there are constantly special offers so at the end of the day the price/ quality ratio is good.
February 12, 2025
Calendarios defectuosos en su diseño…
Calendarios defectuosos en su diseño dinde no se visualizan los números y no han atendido el canvio
January 10, 2025
Reply from Hofmann
Hola Gemma, en Hofmann prestamos mucha atención a los comentarios de nuestros clientes, ya que conseguir su satisfacción es nuestra prioridad. Por eso, si hay algo que podamos hacer para conseguir que tengas la mejor experiencia posible con nosotros, no dejes de explicarnos qué ha sucedido, en cualquiera de las vías disponibles de contacto https://service.storiogroup.com/hc/es ,y si hay algo que podamos hacer para mejorarla. Un saludo, Equipo Hofmann
Application sencilla de utilizar
January 3, 2025
Great experience
Great experience! The pictures I got were exactly as I asked. Right size right color, perfect delivery on time !!
I’m super happy with my order and will definitely buy from here next time I have to print good quality photos.
Their virtual assistant phoebe is not great though….
January 22, 2025
Unprompted review
Terrible Customer service
Terrible Customer service, the virtual assistant phoebe, doesn't answer....and now with new download i cant see how to change the language to english! or how to upload my saved PDF from Hofmans to the new website Photobox.
January 21, 2025
Unprompted review
Reply from Hofmann
Hello Max, sorry for the inconvenience. To use the English version, please go to https://www.photobox.co.uk/ Greetings, Hofmann Team.
CHICAGO, the Windy City
Ha quedado un álbum de tapa blanda, como una
revista, precioso. Bonito recuerdo de una bonita escapada.
December 18, 2024
A lot of fun to do and relatively easy…
A lot of fun to do and relatively easy to learn how to use the software. We take so many photos but usually never look at them again. This is a great way to remember those special moments from the past. A gift that will last decades!
December 4, 2024
Nightmare customer experience - never again
Placed an order on December 12th as the website said i) "Guaranteed delivery before Christmas" and ii) that the maximum delivery date would be December 20th.
Today is December 23rd. My order status is unchanged since December 12th ("In production"). I have tried to talk to customer support more than 5 times in the last 5 days. Unsuccessfully, I only managed to receive automated and useless responses from a chat bot that seems to be from 2005.
Absolutely terrible customer experience and will surely never buy again from Hofmann.
December 12, 2024
Unprompted review
Reply from Hofmann
Hello Pedro, we are sorry to hear that you have not yet received your order. Please contact us by one of these ways again https://service.storiogroup.com/hc/es, to have the information about what has happened and see how we can help you. Best regards. Hofmann Team.
If ain't broken don't fix it
I have been a Hofmann client for 15 years. Every year I do my calendar with them, and this will be the first one I don't do it. New app is terrible. You only can do the calendars online and some of the features like putting pictures in specific days (very useful for birthdays) have been removed. Whoever is in charge of those changes should leave the company
December 22, 2024
Unprompted review
Reply from Hofmann
Hello Joan, Thank you very much for your feedback and we're sorry to hear that you don't like our new calendars. We will pass your comments on to our internal team so that they can take them into account for future updates and improve them with new features. Knowing your feedback is very useful for us to continue improving our platforms. Hofmann Team
Ten years, but no more
419 / 5.000
I have been using their app for ten years because they have a good product and good shipping. Every year they changed the app and every year it got worse. This year they have done it even worse and not only do they not have the template with the previous and next month to current one, but you can't put photos inside the day boxes or modify anything. I'm going somewhere else, hoping that next year they will do better.
December 17, 2024
Unprompted review
Reply from Hofmann
Hello Risk, Thank you very much for your feedback and we're sorry to hear that you don't like our new calendars. We will pass your comments on to our internal team so that they can take them into account for future updates and improve them with new features. Knowing your feedback is very useful for us to keep improving our platforms. Hofmann Team
Terrible experience so far
Terrible experience so far. I made and ordered a digital photo album and a couple of hours later noticed some mistakes I wanted to correct and that’s when I noticed that it’s impossible to get in contact with this company, no phone numbers, no answers, just a terrible AI conversation that gets you nowhere. I regret not doing this with Fotosport as they have various stores in malls and great human customer service always ready to help out. Terrible, never again!
December 8, 2024
Unprompted review
Reply from Hofmann
Hello Deb, we are sincerely sorry for what happened. We are working to address your concerns and issues as soon as possible through the different channels, however this may take some time. If there is anything we can do to ensure you have the best possible experience with us, please let us know what has happened at https://service.storiogroup.com/hc/es Best regards, Hofmann Team.
Awful downgrade
The new app is an awful downgrade. As pointed by another user, before you could change the whole layout, but now you only get some awful layouts and you cannot do anything. The only response from the company is some rubbish nonsense answer saying something like "if we could do anything for you bla bla bla". Yes, you can: you can bring back the old app, the new one sucks and is garbage.
December 8, 2024
Unprompted review
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