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Holafly Reviews 

103,586
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 17,103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service reliable and easy to install and activate upon arrival, ensuring a stable connection throughout their travels. Many praise the user experience, noting that the eSIM works seamlessly like a physical SIM card. Furthermore, people frequently highlight the customer service team for being professional, patient, and highly efficient in resolving any issues promptly. However, some customers also noted issues with the product's performance, experiencing slow data speeds or inconsistent coverage in certain areas, which made more demanding online activities challenging. A few individuals also reported lengthy resolution times and unhelpful interactions with customer support, sometimes requiring multiple attempts to address their concerns.

What people talk about most

Service

Reviewers mention positive feedback about service, with many finding it reliable and providing good... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and installation of the... See more

Staff

Users describe positive interactions with staff, often highlighting their patience, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, helpful, and... See more

Product

Consumers find the product to be ambiguous, with many reviewers expressing satisfaction with its ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Holafly saved me when Airalo failed me! I’m in Bermuda and absolutely need data to get around. Even then I’d prepared in advance and purchased an Airalo eSIM, it completely failed to work on arrival d... See more

Rated 5 out of 5 stars

I have used Holafly for numerous UK trips and one multi-country European trip. It's reliable, easy to install and activate upon arrival, and doesn't have any issues with speed or connection. I just re... See more

Rated 5 out of 5 stars

Easy to use, full instructions must be read before travelling but there is a work around if not done before trip which means you can apply the sim and it will work. Bit more expensive than others but... See more

Rated 5 out of 5 stars

First time ever using eSim. The setup was easy and went right from the getgo. I just selected the amount of days I needed the eSim and payed up. Next was activating the eSim in my smartphone. I did it... See more


Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

104K reviews

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4.7

All reviews

(103,586)

44,463 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
dubai

Rated 5 out of 5 stars

I’ve used holafly for my recent trips…

I’ve used holafly for my recent trips to Dubai and Morocco.

Both times I opted for the unlimited data package and found the pricing to be very competitive and the connection has been great both times.

I would not consider another company and will definitely return to holafly if and when needed.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect data sim for Dubai

worked perfect during my trip to Dubai, easy to activate and 100% reliable

June 1, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Traveler! This is Adraine from Holafly. Thank you for the wonderful review!

Hearing that you enjoyed 100% reliable data and an easy setup in Dubai means the world to our team. We're so glad we could keep your travel connection effortless and stress-free.

Thank you for your trust, and safe journeys ahead!

Best regards,

Adraine Harris, Customer Care Specialist

Rated 1 out of 5 stars

eSims do not work

Purchased 2 eSIMs recently and neither worked. One in Dubai and the other in the Philippines. You spend a lot of time with the AI support agent, but never find a solution.

June 3, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hi Craig, this is Adraine from Holafly. Thank you for your feedback. I see that both your Dubai and Philippines eSIMs failed to connect and that our support assistant was not effective in resolving the issue.

I have reached out to you privately to gather more information about your experience and to work toward a resolution for your case. We truly appreciate your patience and want to assure you that your feedback is being taken seriously as we work to improve our service.

Best regards,
Adraine Harris
Customer Experience Analyst.

Rated 5 out of 5 stars

Good service

Good, had Problems with the dubai Situation…but was solved with some difficulties

March 2, 2026
Unprompted review
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Reply from Holafly

Hello Matthias, thank you for sharing your experience. We understand your concern regarding the cancellation of your order and the refund you were expecting, as well as the follow-up you mention.

We would like to take a closer look at your case to clarify the situation and support you accordingly. We’ve reached out to you directly to continue assisting you and follow up on this matter.

Best regards,
Mauricio Salas | Customer Experience Analyst

Rated 5 out of 5 stars

I always use holafly

I always use holafly.
I've used holafly for europe, saudi arabia, dubai and many other places. Each time the connection has been great and not having it limited has been a must with a teenager addicted to the Internet. Never had any problems at all and even when I made a mistake they fixed it within minutes during a online chat. Would highly recommend

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

I originally had my plan for Dubai but…

I originally had my plan for Dubai but had to change to another location, customer service was excellent in helping me with transfer, my data service was excellent throughout my Egyptian trip enabling me to connect to family and friends and also manage any of my business needs .
Setting up the esim was so easy and guidance should you need it was readily available.
I highly recommend hola fly I will definitely be using them again for any trips that my usual service provider charges extortionate fees for.
Thanks Holafly 😎

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Never got to use the e-sim as the war…

Never got to use the e-sim as the war broke out in the Middle East and we couldn't get to Thailand from Dubai. I was expecting a load of grief trying to get a refund as we had paid in advance. After one email, the company were brilliant and paid back the money within a day. Outstanding customer service and I would definitely use them again.

March 8, 2026
Unprompted review
Rated 1 out of 5 stars

STAY CLEAR OF THIS COMPANY

I purchased a eSIM for my holiday to Dubai. When I arrived it would not work. I was on there help text for 45 minutes. Eventually asked to be credited so I could purchase elsewhere. No chance!! So I’ve had to buy 2 eSIM. The second one was perfect and works. PLEASE DONT USE THIS COMPANY. There useless

February 5, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Kevin, Thank you for sharing your experience and for explaining what happened during your trip to Dubai. We understand your concern regarding the activation issue, the time spent with support, and the need to purchase another eSIM in order to stay connected. Reliable access and timely assistance are essential while traveling.

Please provide your order details so we can review your case and assist with a proper resolution.

Best regards,
Mauricio Salas
Customer Experience Analyst

Rated 5 out of 5 stars

Easy, reasonable price and worth doing it

The instructions to set up was simple and easy to do. Once set up it worked brilliantly whilst I was abroad (dubai). I didn't notice any difference in speed or service. Will defo use again and told other people already to use them

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

The instructions are not for all phones/software…

I went to Dubai at Xmas and ordered Holafly in advance. The instructions I received did not match the information shown on my iPhone 13Pro - and it meant I had no clue how to get it to work.
I was offered a refund on the phone with one of their consultants, but I’ve heard zero since that call. Now I’ve read other reviews here, my hopes are low!

December 24, 2025
Unprompted review
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Reply from Holafly

Hello Joanne,

I hope you are well. We regret the difficulties you have had installing the eSIM and the delay in resolving your refund request. We are committed to your satisfaction and appreciate your feedback. We want to review your case and help you resolve it. From Trustpilot, we have sent you a message requesting your contact information and order number. We appreciate the opportunity to assist you.

Kind regards,

Maria Orjuela
Customer Experience Analyst at Holafly

Rated 5 out of 5 stars

Very easy to use

I have used eSIM from Holafly twice - in Dubai and in Marocco. Both times it was easy to install eSIM and use it. Quality of connection was great

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

I had min or no data at all during my 3-week trip to Dubai

I traveled to Dubai for 3 weeks where I had minimal (if any) or no data whatsoever for my whole trip. It was so bad that I could not even check my email when a critical message from my credit card provider came in.

When I raised this to your CS service team, the response I received was it seemed the data I had was at least sufficient enough to do simple google searches (it was not). This seemed to me to imply that I should at least be thankful I had data to browse the web if I needed it, which I could not even do so as well!

I am extremely disappointed in your product and service. My payment to you of S$80 seemed it was more a charitable contribution than payment for actual product and service. I want a full refund!

December 17, 2025
Unprompted review
Holafly logo

Reply from Holafly

Thank you for sharing the context of your trip and how the service performed during your stay in Dubai. Your feedback helps us better understand how the experience was perceived, particularly in situations where connectivity is expected to support important communications.

To review the details of your case and provide accurate follow-up, please share your order information here on Trustpilot. This will allow us to look into the situation and continue assisting appropriately.

Best regards,
Mauricio Salas | Customer Experience Analyst

Rated 1 out of 5 stars

No connection 80% of time. Shit service

Bought an esim for usage in dubai, 80% of the time I have no connection. I'm basically using WiFi and hot-spot from other people's phone the whole trip. Shit service. Can't even connect to the website for customer service

#E17993373 is my order number

December 28, 2025
Unprompted review
Holafly logo

Reply from Holafly

Hello, David, this is Ana,

Thank you for taking the time to share your experience with us. We are sorry to hear about the experience with the quality of the network during your trip to Dubai and by not being able to reach out to our support team.

Furthermore, we have requested information about your order to check your case as soon as possible. In the meantime, please feel free to contact us if you have any further questions.

Kind regards,
Ana Camayo | Analyst
Customer Experience

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