Holafly Reviews 

it is the 3rd time we use Holafly. Thailand, brasil and now Sri Lanka. We had now some troubles to activate the eSim card. We contacted the Helpdesk and we had a great service. After a few minutes, it worked. We are very pleased to travel with Holafly. Being reachable everywhere on earth is a safe feeling. Many thanks! Stephanie from Luxembourg

Went to Sri Lanka. Holafly was experiencing a patchy service. There was a technical issue

When contacting Customer Service they were apologetic and offered a full refund.

I will use Holafly again. I think it was very bad luck they had issues. I do appreciate good customer service

It’s wonderful to stay connected everyday all day while traveling in Sri Lanka, thanks to Holafly service, I was able to enjoy the journey and at the same time continue work remotely and stay connected with family and friends back home

The plan and pricing were good. Easy to set up even for “oldies”. Really quick process. Only disappointed with strength of connection in parts of Sri Lanka. Great when 5G but rubbish on 3G and it just changes automatically.

Easy to chose, buy, connection was good and fast throughout.
Used one for UAE ams them another for Sri Lanka. Good throughout

I set up an account and paid-up for my 16yr old son to use the Holafly service in Sri Lanka. It is all set up in his name and number, not mine. He downloaded the eSim a few days ago but has been unable to activate it upon landing in Sri Lanka earlier today, and now is stranded without comms. He is struggling to understand the instructions. Either he is extremely dumb or the instructions are just not as straightforward as you claim.

Excellent service, great cost and very easy to install for my trip to Sri Lanka

I’ve used Holafly for a few years when travelling and the offer is first rate — and even better is their customer service and live chat should you have technical issues (something I’ve only needed to rely on once… and thank you Juan!).

All over Europe, in the United States, Sri Lanka, and now India, Holafly is the provider I rely on to stay connected when travelling.

First time with eSim... Cambodia, Laos, Thailand, Sri Lanka - all perfect, fast, with no problem at all!

I used Holafly on my recent trip to Sri Lanka, such an easy process, the minute i landed in that country i was able to surf the net, ring the family and friends without the worry of the extra charges i would incur if using roaming. First time using it but definitely not the last.

So easy great coverage.
simple as to download and use throughout Sri Lanka
very good coverage throughout trip highly recommend

After 7 days in Sri Lanka the esim stopped working (paid for 14 days).

I have spent hours in the customer support chat while I should have been enjoying my holiday.

The chat always gives you the impression of giving a solution. They keep you waiting and if you don't answer within 5 minutes, you can start all over again. You vanuit restart a closed chat and in the new chat you have to go through all the questions again to get helped. This happened 6 times to me. I give up, I feel so frustrated!

Order number #E14858064
@Holafly, please take the time to read through all the 6 chats with me to see how you keep stringing your clients. If you read the chats you will feel my pain and be ashamed of how you handle complaints.

Last year I used Holafly in 4 countries seamlessly, while on holidays, so thought I'd try it for a months work trip to Sri Lanka.
It wasn't cheaper than other suppliers but it is bottomless, unlimited yep just like a buffet. Again, setting up and using the esim was simple as possible and immediate. Up and running from wheels down on the tarmac. Not sure about you but I use my phone data more while travelling for everything. This trip was no exception, in fact I needed it more than ever in Sri Lanka and when I had the smallest glitch out in the countryside, they were available for help. Just write down that order number somewhere and download the app and you are safe as houses.

We were in Sri Lanka and eSIM was not working. We had to send several mails, every time were we could find WiFi. At the end we were forced to buy a local SIM card and asked to be reimbursed. But that was a crazy problem. Holafly didn’t want to take there responsibility and push customer till the end so in any case they don’t have to reimburse. Really disappointed about their service.

Im on vacation right now in Sri Lanka using Holafly. I have never used an esim before but i am so pleased! The internet is so Quick and I have good connection almost everywhere! The contact I had before ordering the esim was also very nice. They are very helpfull. The hotspot works also very good! Im so happy.

The fact that you can engage the esim as soon as you land in a different country is a big plus. We travelled to Sri Lanka and Malaysia and instantly had use of my phone as sooon as we arrived. I found that nearly everywhere we went people where connected to Whatsapp to confirm bookings or connect with the family etc. Global Roaming with my normal provider was financially not an option. You can buy other sims cheaper at airports if you vet out which one is best to use. But, it is limited to that country only. It reallly was a huge advantage having an esim that could switch between the countries

The coverage in Sri Lanka was really poor. My wife purchased a local SIM for 8 USD and I got this one for 50+ USD. She has way better coverage and speed than me. Probably more of a western thing and doesn't work very well in Asia!

I've travelled to Sri Lanka and used an eSim from Holafly. Thought good price/ service condition but internet was very slow and it was unlimited but you cannot use the hotspot function. Next time, I'll use Airalo. Half the price for 20GB and you have a fully functional eSim with Hotspot function. Never use Holafly again!! It wasn't in the descripton that the hotspot function is not supported.

Edit: For the customer care support, I can give 3 stars for the overall experiment.

I had an eSIM for my trip to Sri Lanka, and it did not work. Data was not reliable, and barely worked. From my unlimited data plan for 5 days that I bought, I used 200MB of it due to it just not working. Buy a physical SIM from the airport as it’s far more reliable and cheaper.