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Hola Prime Reviews 1,798

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,548 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent customer service and the helpfulness of the staff. Customers appreciate the clear and beginner-friendly rules, making the user experience smooth and easy to understand. Many also praise the fast payout process, with some noting that payments are processed within minutes or hours. The overall service is described as top-notch, with efficient support and a seamless process from account delivery to trading. However, some people mentioned issues with accounts being disabled, with concerns about the reasons for payout delays. A few other people also felt that the KYC interview process was unnecessary or problematic, particularly for first-time payouts.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many describing the support team as amazing,... See more

Payment

Customers consistently note positive experiences with payment, highlighting fast and smooth payout processes,... See more

Service

People report positive experiences with service, with many praising the fast payouts and efficient account... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, responsiveness, and... See more

User experience

Users describe positive interactions with user experience, highlighting the simplicity of getting an account... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is very easy for us traders to criticise a prop firm or a broker when situations are not satisfactory. I want to give kudos to Hola Prime for their excellent trading conditions. It is very frustrat... See more

Company replied

Rated 5 out of 5 stars

Very easy platform to use, straightforward rules, definitely great prices compared to other prop firms. So far so good, looking for my 1st payout! EDIT: I got the payout literally 20 minutes after w... See more

Company replied

Rated 5 out of 5 stars

I purchased a new challenge and selected the wrong trading platform. I didn't notice until preparing for trading 2 days later. I contacted support and talked to Manoj, who very quickly was able to sor... See more

Company replied

Rated 5 out of 5 stars

Challenge Phase: Rules are straightforward, good trading conditions, PH1 to PH2 transition is almost instant, PH2 to Funded takes less than half working day. Funded/Payout Phase: Rules are... See more

Company replied


Company details

  1. Alternative Financial Service

About Hola Prime

Written by the company

Hola Prime is built for traders who value speed, trust, and a system that works seamlessly with them. With 1-hour payouts and zero payout denials, traders get fast, reliable access to their profits without unnecessary friction. Backed by transparent rules and consistent execution, we provide a streamlined trading experience focused on performance and long-term growth. There are no hidden conditions or restrictive rules—just a structure designed to support consistency, flexibility, and a smoother trading journey.

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Contact info

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Limited-Time: Up to 40% OFF

Match is bout to begin! Unlock Half-time savings before the whistle!

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Thank you Manoj for bring so helpful…

Thank you Manoj for bring so helpful and resolving my issue as a first time customer, I bought an account for the wrong platform and was able to change that

May 27, 2026
Unprompted review
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Reply from Hola Prime

Dear Dominion,

Thank you for your incredible feedback! We’re delighted to hear that your experience with our customer support has been outstanding.

We wish you continued success ahead!

Warm Regards,
The Hola Prime Team

Rated 5 out of 5 stars

After I breach the challenge 1 step and…

After I breach the challenge 1 step and 2 step prime many times then I passed the challenge and get funded account within few minutes. It is very fast!

May 27, 2026
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Reply from Hola Prime

Dear Panjianom,

Thank you for your incredible feedback! We’re delighted to hear that your experience with our support has been outstanding.

We wish you continued success ahead!

Warm Regards,
The Hola Prime Team

Rated 1 out of 5 stars

Please don’t buy any accounts with them

Please don’t buy any accounts with them, they are really good at marketing but the trading conditions omg are horrible. Random wicks without any news or closing \opening hours. Happened to me thrice. My position was stopped out for 30+pips randomly spiking. I went to discord to complain only to find out it’s happening to everyone. Just steer clear.

UPDATE- I had to threaten the firm to get Amex involved with all the screenshots of all the traders complaining in Discord. They agreed to refund my money.
Update 2 -
Guys this is absolutely insane , they initially agreed to process my refund, but the firm wanted me to remove the negative review in order for me to get my money back. Their main concern is the negative review and not the fact that people are being scammed. They are worried about the " reputation " of their firm. Then fix your servers? The customer representative agreed to having technical difficulties with the servers but wouldn't go into to details which is fine. But the fact that i had to suffer so much and this was my experience with them- that does not change the truth. Hola prime team i know you are reading this, why treat your customers so badly? I will not compromise my morals and leave a positive review for others to get scammed.

Guys i have 17 + screenshots of discord channel, people just complaining about the manipulation. One of the user had a stop loss for 1.2% they were slipped out for 3%+ with no news event or market opening/Closing hours.

Keep my Money Hola prime team , for people thinking to buy a challenge with them- run as far as you can.

Reply to hola prime team-

Please stop trying to save face here, what about the several complaints from all your traders the past 2 weeks on discord? If this was a one off i would have not even bothered making this an issue , it happened again the next day on my CHF/JPY trade which i did ask your team to add to my existing ticket Id, the fact is you guys never bothered. Also its just not me, so many people being manipulated out of their positions, its not goodwill please. Its the fact that your servers are terrible and constantly working against your traders. I can see the exact position on 5%ers servers the price never went there so i don't know what investigation you are talking about. Instead just put some effort into fixing your brokers, terrible trading condition and customer service. How can you ask a customer to take down a negative review to process their refund??? never heard of this lol.

Final Update -

I have gotten confirmation from Amex that they will be returning my money from the scammers, also i cannot reiterate this enough for anyone who is planning to buy a challenge with them, please join their discord channel and head to Forex support , look at the messages from 15th may and the screenshots from all their traders. That would be enough to change your mind.

with love

Ankur

May 26, 2026
Unprompted review
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Reply from Hola Prime

Dear Ankur,

We regret that your experience did not meet your expectations.

Following a detailed review of the trade in question, we confirmed that your stop-loss was triggered during a sudden GBP/NZD price movement that occurred within milliseconds. Such price gaps can arise during periods of reduced market liquidity and may affect execution across brokers and trading firms alike.

As part of our investigation, we compared the price data from multiple brokers and observed that the market experienced a significant movement during the same period. While the size of the wick varied across providers, these differences are attributable to variations in liquidity providers.

Throughout this process, our team remained actively engaged, carefully reviewed all concerns raised, provided detailed explanations regarding the trade execution, and escalated the matter for additional internal assessment. Although our findings confirmed that the execution was consistent with prevailing market conditions, we offered a full refund of the challenge fee as a goodwill gesture and exception to help resolve the matter, but we couldn't reach a mutual agreement.

We remain committed to transparency, fair trading conditions, and addressing trader concerns through proper review and support channels.

Warm Regards
The Hola Prime Team

Rated 5 out of 5 stars

very fast and helpful customer service.

May 27, 2026
Unprompted review
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Reply from Hola Prime

Dear Kidus,

Thank you for your incredible feedback and recommendation! We’re delighted to hear that your experience with our customer support has been outstanding.

We wish you continued success ahead!

Warm Regards,
The Hola Prime Team

Rated 4 out of 5 stars

Great Support Service fast and…

Great Support Service fast and responable with great understanding

May 26, 2026
Unprompted review
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Reply from Hola Prime

Dear Vuthy,

Thank you for your incredible feedback! We’re delighted to hear that your experience with our customer support has been outstanding.

We wish you continued success ahead!

Warm Regards,
The Hola Prime Team

Rated 5 out of 5 stars

Very good firm

Very good firm, good support, I feel very good trading with them, they are definitely top 3 companies.

May 26, 2026
Unprompted review
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Reply from Hola Prime

Dear David,

Thank you for your feedback! We’re glad to hear that your overall experience has been positive.

We truly appreciate your support and wish you continued success in your trading journey!

Warm Regards,
The Hola Prime Team

Rated 5 out of 5 stars

It was quick

It was quick. No part of it was difficult.

May 22, 2026
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Reply from Hola Prime

Dear Client,

Thank you for your feedback! We’re glad to hear that your overall experience has been positive.

We truly appreciate your support and wish you continued success in your trading journey!

Warm Regards,
The Hola Prime Team

Rated 4 out of 5 stars

Effective and professional customer…

Effective and professional customer service... Besides I haven't even gotten an account, yet the customer service rep responded effectively and I got my answer.

Good stuff.

May 23, 2026
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Reply from Hola Prime

Dear Client,

Thank you for your incredible feedback! We’re delighted to hear your feedback.

We wish you continued success ahead!

Warm Regards,
The Hola Prime Team

Rated 5 out of 5 stars

Great customer service.

Great customer service.

May 26, 2026
Unprompted review
Hola Prime logo

Reply from Hola Prime

Dear Ryan,

Thank you for your feedback! We’re glad to hear that your overall experience has been positive.

We truly appreciate your support and wish you continued success in your trading journey!

Warm Regards,
The Hola Prime Team

Rated 5 out of 5 stars

It is a best prop-firm in the industry…

It is a best prop-firm in the industry on my opinion

May 26, 2026
Unprompted review
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Reply from Hola Prime

Dear Shomari,

Thank you for your feedback! We’re glad to hear that your overall experience has been positive.

We truly appreciate your support and wish you continued success in your trading journey!

Warm Regards,
The Hola Prime Team

Rated 5 out of 5 stars

I was skeptical about Holaprime but I…

I was skeptical about Holaprime but I took a chance. They have not disappointed me. Yes, the payout is fast. Vrrrrrrrrrrrrrroooom.

May 26, 2026
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Reply from Hola Prime

Dear Teddyzjam,

Thank you for your incredible feedback! We’re delighted to hear that your experience with our payout process has been outstanding.

We wish you continued success ahead!

Warm Regards,
The Hola Prime Team

Rated 1 out of 5 stars

Trading futures here is a tough one

Trading futures here is a tough one, they clearly just making up the rules as they go. They terminated my funded account twice over a ridiculous one percent risk rule. Limiting futures risk like that is wild. I'm just going to focus on my Capitize crypto funds instead of wasting time on a broker that doesn't understand futures. They won't even reply to my emails.

May 26, 2026
Unprompted review
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Reply from Hola Prime

Dear Paul,

Thank you for sharing your feedback.

After carefully reviewing our records, we are unable to locate any account or trading activity registered under your name or associated details with Hola Prime. Additionally, we have not received any support tickets or prior communication from you through our official channels.

All client concerns submitted through our support system are reviewed thoroughly and handled in a transparent manner. We take allegations of this nature very seriously and are fully committed to maintaining a fair and professional trading environment.

If you are a registered Hola Prime client or believe this review was posted mistakenly, contact us at contactus@holaprime.com for better assistance.

Kind regards,
The Hola Prime Team

Rated 5 out of 5 stars

Nice support from Manoj

Nice support from Manoj. my issue is solved in few minutes. Thank you!

May 26, 2026
Unprompted review
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Reply from Hola Prime

Dear Thanh,

Thank you for your incredible feedback! We’re delighted to hear that your experience with our customer support has been outstanding.

We wish you continued success ahead!

Warm Regards,
The Hola Prime Team

Rated 5 out of 5 stars

I come from Vietnam, and this is my real personal experience with the company.

I come from Vietnam, and I have been experiencing this company for nearly 1 month. I recently had an interview with the prop firm Hola Prime when receiving my first payout, and they sent the payment within 1 hour after the interview ended. They truly kept their promise of processing payouts within 1 hour after a withdrawal request.

I sincerely thank this company for creating opportunities for independent traders like me. I also want to thank the support team and the interviewer who helped me throughout my experience with this company.

If any traders are reading my review, I highly recommend this company if you are looking for a prop firm to trade with. In my opinion, this company is highly trustworthy overall, and the people working here are excellent. If you want a new, transparent, and professional trading experience, this is definitely a company worth choosing.
Thank you so much , Hola Prime!!

May 26, 2026
Unprompted review
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Reply from Hola Prime

Dear Luu,

Thank you for your incredible feedback and recommendation! We’re delighted to hear that your experience with our customer support and quick payouts has been outstanding.

We wish you continued success ahead!

Warm Regards,
The Hola Prime Team

Rated 5 out of 5 stars

Professional Support team with quick…

Professional Support team with quick resolutions
Guy called Manoj, the expert in providing brief details

May 26, 2026
Unprompted review
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Reply from Hola Prime

Dear Omkar,

Thank you for your incredible feedback and recommendation! We’re delighted to hear that your experience with our customer support has been outstanding.

We wish you continued success ahead!

Warm Regards,
The Hola Prime Team

Rated 5 out of 5 stars

Hola Fund is a great experience for all…

Hola Fund is a great experience for all traders. I have joined and been trading with this fund, and I find it very professional, especially with the very fast withdrawal process.

May 26, 2026
Unprompted review
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Reply from Hola Prime

Dear Vutiendung,

Thank you for your incredible feedback! We’re delighted to hear that your experience with our quick payouts has been outstanding.

We wish you continued success ahead!

Warm Regards,
The Hola Prime Team

Rated 5 out of 5 stars

For now I'm in phase 2 not funded yet

For now I'm in phase 2 not funded yet, for now I gave 5 stars for the smooth challenge processes not because I got payout since I'm in phase 2 now. I will edit this rate once I got payout or not and give you my honest opinion. I'm still a bit hesitant with this propfirm but Let see what will happen if they are legit.

May 22, 2026
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Reply from Hola Prime

Dear Wolfgang Russel,

Thank you for your feedback! We’re glad to hear that your overall experience has been positive.

We wish you continued success in your trading journey!

Warm Regards,
The Hola Prime Team

Rated 5 out of 5 stars

I think Hola Prime is truly amazing

I think Hola Prime is truly amazing. It gives hope to traders like me. Your support team is very helpful.

April 1, 2026
Unprompted review
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Reply from Hola Prime

Dear Nguyen,

Thank you for your feedback! We’re glad to hear that your overall experience has been positive.

We truly appreciate your support and wish you continued success in your trading journey!

Warm Regards,
The Hola Prime Team

Rated 5 out of 5 stars

Hola prime is the best prop firm out…

Hola prime is the best prop firm out there. Their whatsapp contact is not artificial intelligence which is rate these days. These guys mean business. Henry helped me alot and im 101% satisfied

May 25, 2026
Unprompted review
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Reply from Hola Prime

Dear Hamid,

Thank you for your incredible feedback! We’re delighted to hear that your overall experience has been outstanding and that our support made a positive impact.

We wish you continued success ahead!

Warm Regards,
The Hola Prime Team

Rated 5 out of 5 stars

Fastest payout in the industry

Fastest payout in the industry

May 22, 2026
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Reply from Hola Prime

Dear Shamsudeen,

Thank you for your feedback! We’re glad to hear that your overall experience has been positive.

We truly appreciate your support and wish you continued success in your trading journey!

Warm Regards,
The Hola Prime Team

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