Easy to contact customer care via WhatsApp but responses ca. Be delayed. Good level of customer care, local office for face to face and english speaking. Engineer when visits is very thorough
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Their customer service/ technical support is dismal, if your internet goes down expect up to a week with none. Quick tip, go to Vatican City and get an ordinance with the pope, both quicker and more c... See more
Company replied
We had MAJOR problems with our old supplier. We messaged Hola wifi via their website, had a quick response and the engineer came, installed and tested within a week. Very happy with the service.... See more
Company replied
Hello. It's Mr Mason in Murla. I want to thank you for the service you provided yesterday. Our Internet was very poor, the Technician was extremely efficient and professional. He found that... See more
Company replied
Company details
Written by the company
En holaWifi creemos que el acceso a Internet debe estar al alcance de todos. Por eso, hemos desarrollado una de las redes inalámbricas más amplias para llevar conectividad a donde más se necesita. Además, seguimos invirtiendo y expandiendo nuestra cobertura para que cada vez más personas puedan disfrutar de nuestros servicios.
Contact info
Carrer del Marqués de Campo, 6, 2º, 6ª, 03700 , Dénia, Spain
- 671113113
- info@holawifi.net
- holawifi.net
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Resolución de incidencia rápida
La resolución de una incidencia de conexión a internet ha sido rápida y sin problemas, en horario de domingo tarde
March 1, 2022
Unprompted review
Reply from holaWifi
Nuestro equipo Técnico y Comercial atiende todos los días de la semana, de 8 h a 00 h. Nos agrada ver que el servicio funciona con normalidad. Gracias por compartirlo.
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Excellent customer service
February 23, 2022
Unprompted review
Reply from holaWifi
Thank you very much, Cherry. Regards.
I've got strong Internet speed at last!
I went to the Hola WiFi office in ondara on Saturday afternoon and by Wednesday I had an up and running Internet system and also a smoothly exchanged mobile service. The order service is simple and professional. The execution of the installation is professional, friendly and accommodates the fact that my Spanish is not as good as is needed for technical exchanges! The follow up check in from the customer service team is thorough, friendly and professional. I am very pleased with the system and the increase in speed, the reason for my purchase, is excellent. I recommend Holawifi wholeheartedly.
February 21, 2022
Unprompted review
Reply from holaWifi
We are pleased to have surprised you so much, dear customer. Indeed, we have foreign-speaking staff to facilitate your efforts. Thank you for recommending us. When you need us you can call us at 671 113 113. Regards.
Great Service
I had Fibre Air+ installed this week and it's much faster than i expected. Connection is stable and so far so good. Would recommend.
February 17, 2022
Unprompted review
Reply from holaWifi
Thank you for recommending us, Dean, and welcome!
Very happy with the service
Very happy with the service, technician was very good, answered all the questions,very helpful and friendly. Thank you.
February 8, 2022
Unprompted review
Reply from holaWifi
Thank you for highlighting the good job of our professionals, Ieva. Regards.
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Very good service
Very good service, customer service is excellent, price is moderate, fastness of the connection is between 40 and 89. 👍
January 23, 2022
Unprompted review
Reply from holaWifi
We appreciate your feedback, Consumer. We have several rates so that each client can choose the one that best suits their needs. To advise on this or more issues, we have the commercial team, which you have already met and liked. Have a nice day.
Living in Murla we used Lliberweb
Living in Murla we used Lliberweb, but always problems came up. At a sudden moment I was completely done with it. Looking around in our region it became clear HolaWifi is marketleader. So we decided to give them a call. A very friendly and experienced staff member explained all possibilities and the next they the installation was done by very kind and experienced contractors. HolaWifi designed the whole service process very customer focused. I’am very satisfied with this and the stable up- and download capability. Good job, recommended.
January 22, 2022
Unprompted review
Reply from holaWifi
Thomas we are pleased that you have chosen us as your new internet company. Everything you mention is important to be marketleader and we take it very seriously. Whenever you need us, contact us at 671 113 113 (tel. / whatsapp). Regards.
Great service
As always, a great customer service. Several follow up calls once the issue was found at my end. Thank you Hola Wifi
January 17, 2022
Unprompted review
Reply from holaWifi
Kevin, thanks for mentioning our customer service. In our company the client is the most important thing. Regards.
Very professional and fast service from…
Very professional and fast service from holawifi moving my antena and service to my new house. Really good, thank you
January 14, 2022
Unprompted review
Reply from holaWifi
Hi Phil! Thank you for your message. We work hard to provide the best service to our customers. Cheers!
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Have been with Holawifi for 2 years
Have been with Holawifi for 2 years, and have found the service to be excellent. Highly recommended!
December 31, 2021
Unprompted review
Reply from holaWifi
After 2 years you already know us, which makes your post more valuable. Thanks for sharing! Regards
Slow internet was solved within a few…
Slow internet was solved within a few days. Very satisfied about the service.
December 15, 2021
Unprompted review
Reply from holaWifi
Thak you for your comment. We always do our best to do a good and quick job. Regards
Highly recommended.
I live in place where maintaning a good wifi connection has been challenging. Fortunately, since I have been with HolaWifi I have had very few issues with the service and whenever there has been a problem their excellent customer service people and technicians are a phone call away and act promptly to resolve it with a follow up call the next day to make sure that all is OK. A good price too!
December 14, 2021
Unprompted review
Excellent service and very fast WiFi
November 18, 2021
Unprompted review
Reply from holaWifi
Thank you and welcome. We are glad to know that you are happy with us. Regards
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Hola WiFi are very helpful and…
Hola WiFi are very helpful and responsive when you have a problem - always answer emails promptly and call me back in English - I have had 4 years with them and would not change
October 28, 2021
Unprompted review
Reply from holaWifi
Four years is a long time! You know us very well and this makes your post more important. Thank you Janis.
Lost internet
Lost internet. Situation to Holawifi by WhatsApp and phone. Response in English within 30 min. followed by second phone call after confering withTech. Dept. Problem solved. Pleasant & professional service throughout.
October 25, 2021
Unprompted review
Reply from holaWifi
We are happy to know that the issue has been solved and that communication in another language has been easy. That's what we want for all our customers. Thanks Dereck. Regards
It was very nice that someone from…
It was very nice that someone from holawifi called us the day after a problem.
Very enthousiastic .
We were very pleased !
Cheers
Peter
October 8, 2021
Unprompted review
Reply from holaWifi
As we alwys say, the issue is not solved until the customer says it is. Thank you, Peter.
Excellent service
Excellent service. Technicians took time to find the best position/signal. Very good installation. Signal awesome!
October 6, 2021
Unprompted review
Reply from holaWifi
We are proud of our network and happy of giving a good service to many clients that did not have it before. Thank you for your post, Raymond.
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Very happy with HolaWifi
Very happy with package, speed and with English customer service!
August 26, 2021
Unprompted review
Reply from holaWifi
So good to know you are happy with us, Rathgeb! We do our best every day to have good packages, good speed and good service for all our customers, not only in Spanish but also in English, French, German and Russian. Thank you for your comment!
Great Customer Service
I had an issue with my WiMAX where it was running really slow and then stopped completely.
I used the WhatsApp contact details to let them know of the issue and the team were very responsive and confirmed an issue with a repeater in Jávea. They said their tech team would call me to confirm when it was fixed.
As they said the tech team called me and asked to do a speed test, it was still running slow so they asked for a little time and would come back.
About 30 mins later they were back in the phone and another speed test done.
All now working perfectly and to top it off a customer services check call a few days later to make sure all was ok.
I have to say I am impressed with the customer service at Hola WIFI and the fact that what they say they will do they actually do.
If you need WiMAX or other services from them don’t hesitate
May 26, 2021
Unprompted review
Reply from holaWifi
Thanks for your post, Simon
We always do our best to give our customer a good service, that's why we contact them after an issue and make sure that everything goes well.
I am grateful to know that this made a difference for you.
All the best
Clear information and super prices!
Clear information and super prices!
When you have a question they answer within the 24h.
April 22, 2021
Unprompted review
Reply from holaWifi
We appreciate your comment. It is a pleasure to assist you. Regards
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