Holburn Online Reviews 

509
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing expert advice, patient guidance during store visits, and ensuring that audio purchases match individual needs and budgets perfectly. Consumers also deeply appreciate the prompt shipping times, competitive pricing, and secure packaging of their newly acquired equipment. However, some customers also noted occasional minor issues with delivery timings, third-party courier communication, or unexpected transit delays. A few reviewers additionally mentioned experiencing slight inconveniences like missing delivery notes, a lack of initial communication, or receiving specific responses regarding older repair requests from the team.

What people talk about most

Product

Customers had positive experiences with product, expressing immense delight with the high quality of audio... See more

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional knowledge and... See more

Service

Reviewers highlight positive aspects of service, describing staff as helpful, professional, and extremely... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast shipping times, secure... See more

Customer service

Reviewers express great satisfaction with the customer service, frequently highlighting the knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dropped into the store to enquire about a Cyrus 40 PSU and the compatibility with our XR units after so much conflicting information online. Anna and Jesse were more than helpful. They quickly got us... See more

Company replied

Rated 5 out of 5 stars

I had a reasonably high-end Cyrus/Quad/KEF system showing its age. The team at Holburn HiFi advised the best annd most cost effective upgrade path. I purchased a pair of Fyne-Audio 502 SP speakers, a... See more

Company replied

Rated 5 out of 5 stars

One of the few audio companies still left that take time and care to help match your requirements and budget to their carefully selected products rather than simply trying to sell you their high... See more

Company replied

Rated 5 out of 5 stars

The guys at Holburn Hi Fi were fantastic from start to finish. Explained everything clearly and in simple terms which I really appreciated as I was lost amongst all the info I had seen online. I want... See more

Company replied


Company details

  1. Home Audio Store
  2. Hi-fi shop
  3. Home Theater Store
  4. TV store

Written by the company

Online retailer of Audio and Visual equipment. Set apart from the rest by our in house experts that help our customers around the UK create their perfect home systems. Stores in Glasgow & Aberdeen.


Contact info

4.8

Excellent

TrustScore 5 out of 5

509 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(509)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

First time dealing with this retailer

First time dealing with this retailer. Delighted with the price of the product and on this occasion I needed some assistance to resolve an issue with the parcel delivery courier and their customer service department were excellent.
Just looking forward to setting up the equipment and enjoying it.

November 29, 2024
Rated 5 out of 5 stars

Service

Very quick delivery, had a problem with product it was exchanged faster than I could sit down at no cost every company should take a lesson from these helpful people ,if you need a quality product look no further,this was a genuine experience,

November 25, 2024
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Rated 5 out of 5 stars

Great Advice and Service

Sound advice from Christian, and great service in letting me try out the Chord EE8 audiophile switch before purchase. It has brought greater clarity and texture to local and Qobuz streaming to my Naim ND5XS2, and I bought it at a great price. Holburn Hi Fi advised on, provided and installed my music system back in 2020 to my entire satisfaction. They are good people to deal with.

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Exemplary advice and service

The advice and service received from Christian and Sam was 5 star. My Dynavector cartridge, Pro-ject phono amp and Atlas leads have made a massive improvement to the system. Thank you!

October 25, 2024
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Rated 5 out of 5 stars

Great item Great company and a good price

I’d been after a Cyrus streamer for a while to complete my system but at full price I kept putting me off. I came across this ex demo at Holborn at a good price. Easy to buy on the web site and quick delivery. Signed up for the news letter and wouldn’t hesitate to buy from Again.

November 2, 2024
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Rated 5 out of 5 stars

Excellent service

I needed a replacement record cleaning machine after my old one stopped working. After much research I decided on a Keith Monks model. Holburn caught my eye initially as it was slightly cheaper. Still undecided, I dropped a line in the chat asking if they did finance. Christian replied promptly the following morning. After several messages back and forth explaining options, credit was arranged before close of play that day.

There was a slight delay in Monks' manufacturing process and Christian phoned me to update and confirm if I wished to proceed. We had good old chat about various other cleaners but I decided to stick with my original choice, which was delivered safely this morning.

Overall, very knowledgeable and friendly company to deal with. I fully expect to shop with them again, many thanks for saving my vinyl collection.

September 26, 2024
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Rated 5 out of 5 stars

So glad I visited here

Glasgow Audio. Nice shop. Helpful friendly staff. Very knowledgeable. Good pricing. Jesse initially and then Anna guided and demo’d me through the process and spent a lot of time explaining different aspects of equipment

October 17, 2024
Unprompted review
Rated 1 out of 5 stars

Payment taken for unavailable item!

Placed online order on a Sunday only to be emailed the following Tuesday that the item wasn’t in stock and was discontinued. Obviously order was cancelled but had to wait til the Saturday for the funds to be back in my account.

October 6, 2024

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