Holburn Online Reviews 

509
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing expert advice, patient guidance during store visits, and ensuring that audio purchases match individual needs and budgets perfectly. Consumers also deeply appreciate the prompt shipping times, competitive pricing, and secure packaging of their newly acquired equipment. However, some customers also noted occasional minor issues with delivery timings, third-party courier communication, or unexpected transit delays. A few reviewers additionally mentioned experiencing slight inconveniences like missing delivery notes, a lack of initial communication, or receiving specific responses regarding older repair requests from the team.

What people talk about most

Product

Customers had positive experiences with product, expressing immense delight with the high quality of audio... See more

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional knowledge and... See more

Service

Reviewers highlight positive aspects of service, describing staff as helpful, professional, and extremely... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast shipping times, secure... See more

Customer service

Reviewers express great satisfaction with the customer service, frequently highlighting the knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dropped into the store to enquire about a Cyrus 40 PSU and the compatibility with our XR units after so much conflicting information online. Anna and Jesse were more than helpful. They quickly got us... See more

Company replied

Rated 5 out of 5 stars

I had a reasonably high-end Cyrus/Quad/KEF system showing its age. The team at Holburn HiFi advised the best annd most cost effective upgrade path. I purchased a pair of Fyne-Audio 502 SP speakers, a... See more

Company replied

Rated 5 out of 5 stars

One of the few audio companies still left that take time and care to help match your requirements and budget to their carefully selected products rather than simply trying to sell you their high... See more

Company replied

Rated 5 out of 5 stars

The guys at Holburn Hi Fi were fantastic from start to finish. Explained everything clearly and in simple terms which I really appreciated as I was lost amongst all the info I had seen online. I want... See more

Company replied


Company details

  1. Home Audio Store
  2. Hi-fi shop
  3. Home Theater Store
  4. TV store

Written by the company

Online retailer of Audio and Visual equipment. Set apart from the rest by our in house experts that help our customers around the UK create their perfect home systems. Stores in Glasgow & Aberdeen.


Contact info

4.8

Excellent

TrustScore 5 out of 5

509 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(509)

119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best experience

Highly recommend them. Always been helpful and very professional! Great experience!
Thank you

June 23, 2026
Holburn Online logo

Reply from Holburn Online

Hi there,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

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Rated 5 out of 5 stars
Holburn Online logo

Reply from Holburn Online

Hi David,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Easy to order

Easy to order, and arrived very quickly. Thsnk you Anna

June 18, 2026
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Reply from Holburn Online

Hi John,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Glasgow Audio

Rated 5 out of 5 stars

Service and delivery excellent

Service was helpful, professional and efficient. Inspired confidence.
Delivery by DHL Express was fast. Excellent.
Communication by phone and email was very good.
Pricing was very competitive.
Product is an amazing upgrade.
Very pleased.

June 12, 2026
Holburn Online logo

Reply from Holburn Online

Hi Michael,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Anna was great

Anna was great helping me with the process and was patient, very knowledgeable and really helpful. The item arrived quickly and well packed. I have not yet fully unpacked it or set it up and used it due to some remodeling at the house.

June 2, 2026
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Reply from Holburn Online

Hi Timothy,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Glasgow Audio

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Rated 5 out of 5 stars

Very competitive pricing amazing…

Very competitive pricing amazing delivery turnaround- highly delighted

June 9, 2026
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Reply from Holburn Online

Hi Chris,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Easy and convenient pickup

Ordered a Ruark radio and was able to pick up within a couple of days.

May 26, 2026
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Reply from Holburn Online

Hi There,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Extremely helpful and knowledgeable…

Extremely helpful and knowledgeable staff!

Anna helped me choose outstanding cables for my system and I am so glad I went with them.

Buy with confidence with these guys.

June 2, 2026
Holburn Online logo

Reply from Holburn Online

Hi Eric,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Glasgow Audio

Rated 5 out of 5 stars

broken cartridge

6 months ago i purchased some equipment from the Glasgow store both members of staff Jesse and Anna were amazing and helped me make the 4 hour round trip worth the drive . 6 months later i had broken the cantilever on the cartridge i bought but with the help of the team again i was able to get a pre owned cartridge fitted within my budget . Thanks again for all of your help.

May 30, 2026
Unprompted review
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Reply from Holburn Online

Hi Steven,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Glasgow Audio

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Rated 5 out of 5 stars

Excellent service from Holburn

Great product (Ruark R2) good price, fast delivery, excellent service and communication (online chat with Anna). Highly recommended.

May 21, 2026
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Reply from Holburn Online

Hi Bob,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Ex display Rega Elex amplifier…

Ex display Rega Elex amplifier delivered exactly as described. Sounds great, thank you !

May 17, 2026
Holburn Online logo

Reply from Holburn Online

Hi Duncan,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Good price

Good price, easy ordering and very quick delivery.

May 13, 2026
Holburn Online logo

Reply from Holburn Online

Hi Chris,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars
Holburn Online logo

Reply from Holburn Online

Hi Michael,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

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Rated 5 out of 5 stars

Highly recommended!

Highly recommended!
The information and technical assistance provided by Jesse was very helpful and much appreciated!

May 7, 2026
Unprompted review
Holburn Online logo

Reply from Holburn Online

Hi David,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

quick dispatch

quick dispatch, really happy with service

April 29, 2026
Holburn Online logo

Reply from Holburn Online

Hi Lee,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered a new Rega turntable cartridge online which was delivered in two days. It sounds great too!

April 12, 2026
Holburn Online logo

Reply from Holburn Online

Hi David,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Recent Power Block/Cable Upgrade

I have procured a few items from Glasgow Audio. The GA Team always provide an excellent service; qualified information, friendly service, time and room to listen to equipment and consider options. My recent purchase of a power block and power cable integrates well into my system and performs as Jesse suggested it would. I would recommend Glasgow Audio highly to anyone interested in audio or audio visual kit.

April 18, 2026
Unprompted review
Holburn Online logo

Reply from Holburn Online

Hi Alison,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

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Rated 5 out of 5 stars

Really impressive range of products

Really impressive range of products. Super quick and reliable service

April 11, 2026
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Reply from Holburn Online

Hi Mark,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Trustworthy hi-fi stockist

I bought a few things from Holburn, both in the shop and online. The guys are nice and helpful, the selection of equipment is very interesting.

April 5, 2026
Holburn Online logo

Reply from Holburn Online

Hi there,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Quick delivery. Thankyou from Soundeck

April 12, 2026
Holburn Online logo

Reply from Holburn Online

Hi Lee,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

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