Holidayjet Reviews 875

We booked a 7 night Nile Cruise and 7 nights in a Hotel with HolidayJet. The communication was a bit last minute and the price was very low which did have us a bit concerned, but it all turned out t... See more

Enjoyed our stay in Marrakesh, Morocco, where everything went well from day one of our trip and returned back safely without any issues. With no doubt would highly recommend to other families and frie... See more

Someone at the end of phone actually doing their job well and doing everything I wanted done previous 2 people i tried to speak to just hung up on me didn't even try to call me back if they don't want... See more

Paid Subject: Urgent Request for Confirmation of Booking and Vouchers So I spoke to company they will be posting it soon so alter my review hopefully he has booked me in, seat when booking... See more

Keith was great, helped us with all our requests, just one improvement to help his continued growth, he just needs to listen to customer before continually talking. Please take this as constructive... See more

Jack is an AMAZING travel agent. His skills are superb , from the well- selected locations, the choices given, the super prices offered for sheer luxury, vacationing at an all inclusive 5*accommo... See more

Fantastic customer service received from Ben, when following up a query I raised about my hotel and river cruise experience. Dealt with promptly which put my mind at ease, a day before jetting off! Th... See more

I’ve booked a trip to Prague this month and really looking forward to it. Keith was very helpful, pleasant and professional. He was able to swiftly deal with the usual tricky baggage issues... See more

Kieth scammed us, he told us we have late check out and when we came to check out at 4 o clock since our shuttle is picking us up at 4:45, reception said we have to pay for a whole extra day. Then whe... See more

Cruise ship food staff excellent very helpful in aspects. Excursions to high dam and island temple trip,brilliant guide and driver were best we have ever had, car personal personal to our requirements... See more

The whole holiday went as planned.tge transfers from airport ,hotel to boat were all completed efficiently. The service by Holiday Jet was first class . I would recommend both the company and holiday... See more

Holiday to Prague booked with Roger. He was very helpful throughout the process and whilst it wasn’t the original hotel advertised and the price was slightly higher than advertised, it was still a goo... See more

Going on holiday in a week or so had a bit of a wobble today because I couldn’t book my holiday phoned up my holiday company and a member of the company sorted it within five minutes his name was Sid.... See more

Booked with jimmy to go to caybeach in lanzarotte great customer service put us at ease when choosing a holiday with them will definitely be booking again Thanks jimmy

We had very good service from the travel agent and we enjoyed the way we treated by Galaxy Holidays. Although the Hotel and swimming pools were amazing round. We enjoyed every minute as 35 years of An... See more

I spoke with Keith who made the whole experience very enjoyable and stress free. He was very knowledgeable and was superful helpful, going beyond the call of duty to help me get the best holiday exper... See more

Keith was very helpful in getting the best price within our budget to book holiday to Barcelona. He listened carefully to our needs and accordingly suggested the best place to book. Thank you so much... See more

Booked a city break in Budapest. Holiday Jet were great until things went wrong. On their recommendation I booked Royal Park Boutique Hotel. Rooms were tiny, filthy to the point of unhygienic and had... See more

We paid for up grades to a top floor with balcony and queen size bed but none of these where available on any boat going up the nile as they can't have balcony's or queen size beds they are all sing... See more

My enquiry was dealt with by Keith, who was a joy to speak to. Very knowledgeable, and gave us better options for our few days away. Will definitely speak to him first for future trips/, holidays.

Spoke to Ben who was very helpful in dealing with my enquiry. He was extremely professional in his handling of the call. Ben checked that I had all the information I needed. Great customer service.

Booked a holiday to Prague with Keith. He was very helpful and not forceful at all. He was very knowledgable, understanding and helpful and recommended the best hotels and flight times. A pleasure to... See more

12MAR26: day 9 waiting refund. 1Mar26: Had a response advising they will refund all monies paid in next 10days. . . which is a relief, but still disappointed that we’re not about to go on our... See more

Booked a holiday to Prague with Jack. Very efficient. Found us good flights and nicer hotel, and while this was more expensive than the advertised offer, it was still good value. No pressure to make d... See more

Thank you to Keith at Holiday Jet for helping to book an amazing 4 night stay to Prague. Keith was very friendly, showed great transparency and was really knowledgeable.

The holiday was great. For a first time away the hotel staff were lovely especially the reception staff. The agent Daniel was very patient and listened to what I wanted , little hip up of the airport... See more

Shane was helpful and positive at all times.It would be helpful to supply passport details at time of booking instead of 24 hours in advance of check in.My travel companion was not at home but by luck... See more

I booked a 3 night trip to Prague with Holidayjet. Roger was really helpful and put me at ease as I had never used them before. I went to Prague this week and had a small issue with the hotel - they a... See more

Booked through Keith a holiday for my husband and daughter. Absolutely brilliant service from Keith. Very attentive and helpful. Thank you for your help.

We had a great holiday which ran nice and smoothly. Just wanted to mention Ben Thompson who gave us a step by step guide, which obviously contributed.

I booked a holiday for June 2025 with Keith, at the time of booking he offered to upgrade my cabin on the Nile Cruise at a cost of £500 which I did. When I got on the boat in Egypt all the cabins on t... See more

I have just booked a break to prague for myself and my 3 daughters/daughter in law. Keith was super helpful and very friendly and was kind enough to hold my booking whilst we confirmed dates.

I booked with this company for a week stay and a week cruise down the nile river. When we arrived we were taken to a different hotel but I was still a 5 star. We had a few problems along the way howev... See more

Thanks so much to Alfie for the patience he showed in sorting out a good and better deal than I was originally looking at. Very happy with his advice and my finale choice 👍🏻

They contacted me with a deal to Egypt last year which I liked and paid for. Due to circumstances I had to ask to change dates and they were not helpful at all. The costs to do this was extortionate.... See more

Thank you Jimmy for all help can't wait for January the 19th Feb r my holiday with my girlfriend and thank for the upgrade geart guy

Jimmy was very efficient and helpful. He got us a very good price for our holiday. Fulfilled our needs. Would definitely use Jimmy to book my next holiday

Had a lovely time withy family during this trip. The staff were very welcoming, especially Jimmy, he really made sure we was looked after. The rooms were lovely and clean and the amenities are wonderf... See more

Ben Thompson was fantastic on the phone helping me today and I couldn't as for anything more in relation to the customer service that was offered. Susan

Keith was clear. Gave details of all options and advice. Gave me time to check information before confirming. Sense of humour.

Ben Thompson customer supervisor has been fantastic with the service I’ve received. Any niggles in booking process has been rectified as promised (and I personally admit I’m perfectionist) everything... See more

Just got back from a 4 day trip to Prague and enjoyed it very much.. highly recommend that you book with Bryan he takes care of your every need.. this is my second trip booking with him and give h... See more

As Mr Ben Ahmed helping us to do our check in he shows great respect and managed to understand our aims.

Fantastic from start to finish the hotel was beautiful and the Nile cruise was out of this world holiday jet staff were very helpful and the transfer was brilliant the gentleman even came into the ai... See more

Never book with holiday jet absolutely terrible. We booked 2 weeks 1 in a hotel and the other on a cruise that changed to 5 days in a hotel 7 on the cruise then back to the hotel for 2 days. Arriv... See more

Jack the administrator was very helpful in finding our party of 4 the best deal for a short city break in Prague

The man himself Jimmy was very attentive, helpful every step of the way when guiding me through the process

Very helpful and honest. Couldn’t do enough to help me with everything from booking, paying and checking in. Would 100% recommend.

Went to to so called hotel, was put up in the building next in a room which smelt and was horrible couldn't stay there very depressing place, found a lovely place on booking. Com

Daniel Frank was professional, patient and helped me process my check in as was having difficulty. Thank you 😊

Ben Thompson was really helpful with the holiday and upgraded us free of charge- excellent service and would book again.

Decided to book this holiday, off the Travel Zoo site, Bryan of holiday jet was extremely helpful to get it all booked.

Having booked a holiday to Budapest in April for travel in December 2025, I was a little concerned that all the travel documents hadn't been received and on trying to book our seats online, I didn't h... See more

I booked a holiday with holidayjet. Keith was amazing when I booked. After that, customer service was atrocious. I phoned on numerous occasions but could never get to talk to Keith. I only received de... See more