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Rated 5 out of 5 stars

Great holiday accommodation in Broadstairs. Fabulous standard. I couldn't fault it. Great communication with Alistair. He was so helpful when I was let down by B & B at the last minute.

Rated 5 out of 5 stars

Nothing but praise. The property is beautiful, modern, clean and well equipped. Newly decorated so everything is perfect. Amazing view and location. Hosts couldn’t have been more helpful, ready to ans... See more

Rated 5 out of 5 stars

Alistair and Gemma go above and beyond! They've been amazing partners for the last four years, coming to the rescue on many occasions. Everything from lost keys to blocked drains, they are there in an... See more

Company replied

Rated 5 out of 5 stars

We, a family of four, have enjoyed two wonderful stays at Luna's View in Broadstairs. One stay back in August 2020 and again this Easter. The apartment has everything you need for a relaxing stay;... See more

Company replied

Company details

  1. Vacation Home Rental Agency
  2. Holiday Accommodation Service
  3. Holiday Apartment Rental
  4. Pet-Friendly Accommodation
  5. Self-Catering Accommodation
  6. Serviced Accommodation

Written by the company

Seastay is a well established family run, local business that was started by the Baldwin family back in 2009. Our main aim is bring quality accomodation to the discerning traveller. Our passion and vision is about being born and bread locally and sharing what we love with guests from not just the UK 🇬🇧 but from all over the world 🌎 We love what we do, we have scaled back in recent years from 50+ properties to a more manageable 20 to give our guests the best service we can. We try our best to support the local economy whether that is through direct employment, using local suppliers or even down to recommending local shops, restaurants, bars, cafes and activities to our guests. SEASTAY AND THE ENVIRONMENT Living on the coast and seeing the damage happening to the environment first hand is deeply saddening. We are committed to becoming better role models to our children. Having recently rolled out new hamper packs that are far better for the ecosystem, fully recyclable a n d using local suppliers where possible. Did you know as a business we go through some 5000+ toilet rolls a year? We have partnered up with "Who Gives A Crap" and supply triple length toilet rolls made from 100% renewable and sustainable bamboo that is also bio-degradable! Our cleaning chemicals are in the process of being changed and our office, personal home and some properties fully run off solar with battery storage. We have replaced our vans to the latest emission cutting engines and one is even electric charging from the sun!


Contact info

4.8

Excellent

TrustScore 5 out of 5

47 reviews

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Rated 5 out of 5 stars

Stunning views

Stunning views, spotless flat v close to a quiet beach. Between Ramsgate and Broadstairs so plenty to do - but the area itself is very quiet and relaxing. Beautifully kept property which we highly recommend!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Sunrise escape.....just amazing

The apartment is still like brand new, modern and clean with everything you need. The views are just amazing, the sound of the waves is so relaxing, to top it off the big balcony for having a morning cuppa. You are literally on the beach and so close to town.
Alistair is just an amazing host !!!

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful hosts and wonderful experience.

We have just returned from a wonderful 5 day stay at the Garden Retreat in Ramsgate managed by Alistair and his family. The apartment was immaculately presented with the latest high tech appliances including climate control and secure underground parking. Everything was provided even a starter welcome pack. Alistair was always available in case of any queries and we really appreciated the fact that our checkout time was extended by several hours enabling us to enjoy further time by the seaside and to have a leisurely lunch before returning home. All in all a memorable experience further enhanced by the superb hosts.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

What a great little company

What a great little company, the property I rented was ideal for a couple, spotlessly clean and well equipped. A great location as well close to the Broadstairs beaches and plethora of bars and restaurants.

August 16, 2024
Unprompted review
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Rated 5 out of 5 stars

Spacious, modern with amazing views

We booked a last minute midweek escape from London at Sea Garden Apartment, Ramsgate and had the most relaxed and enjoyable few days. The apartment conveniently has its own allocated parking space in a gated car park below the apartments which leads straight to a lift up to the apartment.
From the minute we entered the apartment we felt right at home. The first thing that grabbed our attention were the amazing panoramic views of Ramsgate seafront from the very spacious, open plan lounge, kitchen, dining room. We had made plans to go out an about but in all honesty, we would have been completely happy just sitting on the balcony admiring the view.
When we managed to pull ourselves away from the amazing views and took a proper look around the apartment we were impressed to find everything we could possibly need and more. All new, high end fixtures, including a washing machine, ironing board, iron, dish washer, air conditioning, walk in double shower en-suite, ample storage and many more. The apartment itself was spacious, clean, bright and airy with nice design touches and finishes.
Alistair was very helpful and furnished us with all the info we needed. We would definitely book again.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

What a beautiful apartment in…

What a beautiful apartment in Ramsgate…the sea views are simply stunning from every room! The apartment was clean, modern, well equipped and provided a great location for a family holiday. Communication was always fantastic, great check in instructions and Alistair was speedy in replying to any questions that we had. Thank you for a wonderful stay!

May 3, 2024
Unprompted review
Seastay Ltd logo

Reply from Seastay Ltd

Thank you so much for a wonderful review 💙

Rated 5 out of 5 stars

These are special people

These are special people. They really care. Very professional and brilliant at what they do. Nothing is too much trouble. Look no further. They're great.

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Cottage, Kind and responsive Hosts

I booked this beautiful cottage, then for personal reasons was unable to attend.
The hosts are so kind and helpful and really responsive.
I absolutely recommend them. I’m really looking forward to being able to go again in the future.

February 4, 2024
Unprompted review
Seastay Ltd logo

Reply from Seastay Ltd

Thank you so much and so sad you could not come and stay at the cottage but so glad we managed to get you that refund and hopefully we manage to host you in the future. All the best, Alistair & Family

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Rated 5 out of 5 stars

Nothing but praise

Nothing but praise. The property is beautiful, modern, clean and well equipped. Newly decorated so everything is perfect. Amazing view and location. Hosts couldn’t have been more helpful, ready to answer questions straight away and so accommodation to our needs. Will Definitly be going back.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful location

The host was extremely helpful and considerate to my disabled sister. The accommodation was excellent. Modern, clean and tidy with stunning views of the coastline from the extensive balcony. My sister and her friend had a wonderful break. She does have mobility issues that were not a problem in this apartment.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

Made to feel at home

Alistair and his wife were always on hand by phone or message should we have any enquiries. The welcome was above and beyond and we felt very at home. The apartment on the beach is absolutely beautiful and waking up to the sound of the waves crashing you just can't beat it

September 18, 2023
Unprompted review
Seastay Ltd logo

Reply from Seastay Ltd

Thank you so much fir the lovely review and hope to welcome you and your client back soon 💙

Rated 5 out of 5 stars

Fantastic stay in Broadstairs

We had a fantastic stay in Broadstairs with Seastay Ltd. The accommodation was exceptional- every detail so well considered and the management was above and beyond anything we could’ve asked for. A perfect trip and we look forward to holidaying with them again in the future. Would highly recommend

August 4, 2023
Unprompted review
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Rated 5 out of 5 stars

Luna's Fabulous View

We, a family of four, have enjoyed two wonderful stays at Luna's View in Broadstairs. One stay back in August 2020 and again this Easter.
The apartment has everything you need for a relaxing stay; it's clean, well equipped and comfortable. We really enjoy sitting in the living area soaking up the sea views. We also enjoy the short walk, with beautiful views along the cliffs, which takes you to wonderful beaches and eateries in Broadstairs, Viking Bay.
Alistair, from Seastay, is most helpful and a great contact if needed during your stay. We will most definitely visit again.

April 2, 2023
Unprompted review
Seastay Ltd logo

Reply from Seastay Ltd

Good evening,

Wow, thank you so much for the review. It means so much to us as a small family run business.

Welcome back whenever you want.

Hope to host you again soon.

Alistair, Gemma and the team

Rated 5 out of 5 stars

Have stayed at a few of these…

Have stayed at a few of these properties now, and my family and I love them! Everything is just as you would have hoped for and more when planning a few nights away. Thankyou!

June 14, 2022
Unprompted review
Rated 5 out of 5 stars

Thankyou to Alistair for arranging our stay

I was looking for somewhere to stay for my wife's birthday so contacted Holiday Lets In Kent who had a couple of properties available right on the beach. We were both very happy with the property we chose which was well presented, spotlessly clean and in a great location.

Alistair was a pleasure to deal with from start to finish, providing detailed instructions on finding and accessing the property, and meeting me personally to handover the keys. He was quick to respond to messages, and offered recommendations on local places to eat, etc.

June 14, 2022
Unprompted review
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Rated 1 out of 5 stars

AVOID!!!!!

AVOID!!!!!
Booked 9 night stay at Beach Lookout property in Broadstairs.
Low standards and not clean.
Signs of damp e.g. stained ceiling, curtains and rusty radiator with flakey paint.
Good views but not enough. Checked out after first night. Holiday ruined but Alistair refused to refund what is lawfully owed to me. Refunded less than half of money paid.
BEWARE BEFORE USING THIS COMPANY.

June 12, 2022
Unprompted review
Seastay Ltd logo

Reply from Seastay Ltd

They say in life that you always get one… They also say there are two sides to every story and here is ours:

Richard and his wife Tina turned up to the property, stayed one evening and then decided to put in a complaint about an oven tray and fridge the next day bear in mind they checked in the afternoon before. I was very open and offered to refund their cleaning fee as a gesture of good will and send the cleaning team down to sort it out, mistakes happen, we are all human. They decided not to take us up of the offer of the cleaning team but to start to pick holes in a property that everyone else so far that has stayed with almost 100 5* reviews has loved. When I refused to negotiate on the price and offer a refund things turned sour. I explained that we were all under contract with Airbnb and they would need to see where they stand. Airbnb quickly adjudicated and stuck to their terms which was a percentage refund if they chose to leave. Airbnb have the power to fully refund if they believe the property is not legal, un-fit, un-safe, etc. If the property were that awful and not fit for purpose then you have to question why has Airbnb sided with us and kept to the terms of the agreement.

Tina also mentioned that her husband has had to dose up on antihistamines and they cannot stay, if you have allergies you have decided to come to the highest pollinated area in the county at this time, then ask yourself this question: “This of course had nothing to do with them wanting to leave after one night?”

The moral of the story on our part is please treat us as you would like to be treated with honesty, openness and respect and we will do our best to help you. We do not need the stress of 1 star reviews being posted here there and everywhere but understand that everyone has a right to their opinion. Across the platforms we have some 1500+ 5* reviews and I will not be backed into the corner by these bullying tactics. A little phone call initially could have resolved all of this, Tina and Richard are now on a crusade to ruin our little family run business with reviews, threats of legal action, etc.

So to conclude, Airbnb have decided not to fully refund the Boyle booking as it was seen they have left under their own will and refused the resolution. You can read the rest on all the reviews and responses, threats of photos going online, I am sure these will all be available soon for us all to see.

Please then follow this link to see all the other reviews to apartment:

https://airbnb.com/h/beachlookout

Our professional company profile can be viewed here:

https://www.airbnb.co.uk/users/show/140339412

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