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Holidaysafe Travel Insurance Reviews 

18,647
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive and fair pricing, especially for those with pre-existing medical conditions, often finding it more economical than other providers. People appreciate the comprehensive cover, which provides peace of mind for their holidays. The service is consistently highlighted as excellent, with many finding the staff helpful and efficient, and the website easy to use for obtaining quotes and managing policies. However, some customers encountered challenges with customer service. A few people mentioned difficulties with the lengthy process for pre-existing medical conditions or issues when trying to update policies, sometimes leading to unexpected price increases for loyal customers. Additionally, some reviewers reported problems reaching support, experiencing system issues, or being asked to call back multiple times.

What people talk about most

Price

Users describe positive interactions with price, often finding it reasonable and competitive, especially when... See more

Holidays

Customers had positive experiences with holidays, often finding the insurance easy to use and competitively... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the efficient,... See more

Website

Reviewers mention positive feedback about the website, often describing it as easy to use and straightforward... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness and politeness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Holidaysafe for quite a few of my holidays. I started using them as the company I previously used increased my premium by over 150%. I have incurable but treatable cancer and my husband also... See more

Rated 4 out of 5 stars

I’ve some pre existing health conditions and used Holidaysafe several times since being diagnosed with cancer. Yes, there are lots of questions some of which I’m not completely sure of, but the cover... See more

Rated 4 out of 5 stars

We had problems with the transfer to our hotel, but these were resolved by Loveholidays to our complete satisfaction. The hotel was good, staff excellent and really nice food. Entertainment was medioc... See more

Rated 5 out of 5 stars

3 rd time having used holiday safe and although there's a lot of questions it is well worth persevering. A very fair price when other insurers charge far more when you have a medical issue.


Company details

  1. Travel Insurance Company
  2. Insurance Agency
  3. Insurance Company

About Holidaysafe Travel Insurance

Written by the company

At Holidaysafe, we provide a wide range of travel insurance policies tailored to suit different travelers, budgets, and trip types, including Single Trip, Annual Multi-Trip, Family, Winter Sports, Longstay, and Backpacker options. Our website provides an ‘at a glance’ price and cover comparison, helping you find the most suitable policy for your needs. We’re committed to delivering great cover at affordable prices and ensuring first-class customer service, from purchasing your policy to making a claim or using our emergency assistance service.

Why choose Holidaysafe?

Written by the company

24 Hour Emergency Medical Helpline
We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
Call Centre
Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
Featured in the Which? Best Rate Tables
Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
Awards & Nominations
Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
Air Doctor Connect
As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!

Contact info

  • Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom

  • holidaysafe.co.uk

Holidaysafe Travel Insurance

Award winning cover starting from under £10 – get your quote today

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.5

All reviews

(18,647)

262 reviews in the last 12 months

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Rated 2 out of 5 stars

Girl on phone was quite rude when…

Girl on phone was quite rude when renewing our policy will be going with another company next time

March 10, 2026
Holidaysafe Travel Insurance logo

Reply from Holidaysafe Travel Insurance

Hi Neilina,

Thank you for taking the time to leave us a review and I am sorry to learn of your experience.

This is not the level of service we pride ourselves in and please be assured this has been raised with the agent's team leader to conduct a full review and provide the necessary feedback and training.

Kind regards,

Claire
Holidaysafe Team

Rated 2 out of 5 stars

Purchased a single travel policy with…

Purchased a single travel policy with Holiday Safe on the 1/3/26. Thus is the only company that I was unable to access my account, obtain my policy number and got repeated error messages. I sent complaints to this company and the larger umbrella company yesterday.
Last night was the final straw so rang this morning and asked for a full refund as today is the 13th working days. I spoke for over 20 minutes to Alison and she was misinformed about the 14 day rights and tried to put me off as today is the 18th day. I paid a business and it is working days.
I raised a complaint and Jane contacted my credit card company due to the poor service and accessing the account I paid so if any problems it doesn’t bode well if there are any problems when transitioning UAE.

March 18, 2026
Unprompted review
Holidaysafe Travel Insurance logo

Reply from Holidaysafe Travel Insurance

Hello,

Thank you for taking the time to leave us a review and I am sorry to learn you are unhappy with the service provided.

Just to make you aware, the cooling off period is 14 days, not 14 working days. This is industry standard and would be otherwise specified within your policy documents.

The Complaints Team will review your concerns further and be in contact accordingly.

Kind regards,

HolidaySafe Team

Rated 5 out of 5 stars

After booking Travel Insurance for…overseas wedding

After booking Travel Insurance for myself and my wife with Holidaysafe there was an error in that the money due to be paid for coverage would not go through, after calls to my Bank and calls back to the company we were still no further forward. That was until the wonderful Debs came to our rescue she took all the details and said I will call you back, which she did in 10 minutes she was able to sort out the glitch and payment was completed in seconds without her we would not have been able to get our insurance cover to attend our nieces wedding overseas, thank you debs you were fantastic and we will be using you again.

March 16, 2026
Unprompted review
Rated 4 out of 5 stars

Not a rip off

There are very few medical travel insurance companies offering a competitive price for North American visits, most are ridiculously expensive and don't deserve the business, particualrly when the medical conditions are usually under control. Yours was the best offer by far.

March 5, 2026

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