The support I received ove rrhe last 48 hours from the saxo colleague was perfect . After several weeks of struggling she was able to solve all issues for which I am very thankful . She deserves a rea... See more
Location
Switch locationDubai Hills Estate - Office 401 Dubai Hills, 4th floor - Business Park, 33641 Dubai, Dubai, AE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff came across as having a good understanding of what the customer required. It's not as important to know all the answers but what is more crucial is to have to ability to understand the query... See more
Company replied
At the start, I was not happy due my husband's efforts at getting information on how I could update my personal details, going knowhere. On my calling, Rishab calmly and systematically talked me t... See more
Company replied
My rating is based on the following: They've been doing a 'KYC' update for weeks now and every response is 2-3 weeks later with unreasonable asks under the pretext of compliance. Every complaint get... See more
Company replied
Company details
Written by the company
Whether you’re an advanced trader, an investor, or want access to global markets on the go, we have a suite of high-quality platforms to suit your needs. SaxoTraderPRO offers you a professional-grade, fully customisable trading experience on either Windows or Mac. SaxoTraderGO is our powerful yet intuitive mobile platform, which enables you to trade seamlessly on any device. SaxoInvestor is a dedicated investment platform, providing you with low-cost access to a range of cash products and managed portfolios. You can access all three platforms from a single Saxo account. Visit our website to try a free demo now.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Dubai Hills Estate - Office 401 Dubai Hills, 4th floor - Business Park, 33641, Dubai, Dubai, U.A.E.
- +971 4 520 6999
3.8
Great
96 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issue solved
Saxo has a very strict policy and sometimes can be very inconvenient to clients. I had a problem with my Saxo account but thanks to Charlotte from Client Service who helped me solve the problem promptly. She took the time to listen to my concerns and solve the issue immediately.
March 13, 2023
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Noor,
Thank you for taking the time to amend your review and provide this invaluable feedback on our procedures and operations. Feedback like yours is detrimental to our platform growth. It was a pleasure helping you sort out your client renewals query and we wish you happy trading.
Thank you again,
Charlotte, Client Service
Excellent support
Excellent support, which made me understand the working of the platform. During the interaction, I had ample opportunity to ask questions and clarify my doubts.
March 8, 2023
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Hi Rehan.
Thank you for the excellent review and the 5 stars.
I really like reading about your client experiences. This is the level of service we strive to provide to our clients.
I am happy that you got a good introduction and follow up with questions.
I will share this review internally, so we can use it as a goal for our service.
I wish you a very pleasant day,
Anders, Client Services.
Excellent customer service
Patrick was very helpful and patient and talked me through how to do a trade. He was very polite, not condescending, and he has a sense of humor. I was extremely happy to talk to such a pleasant young man in person and not to a robot.
February 21, 2023
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Eve,
Thank you for taking the time to leave this descriptive and glowing review of our valued colleague Patrick. We are happy to hear that you found his service comprehensive, well mannered and enjoyable! You are more than welcome to specify the services of Patrick whenever you contact Saxo via case, chat or on the phone. Thank you again for your time and wish you a pleasant evening!
Sincerely,
Charlotte, Client Service
Quick and effective response to…
Quick and effective response to resolution
February 14, 2023
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Mohamed,
Thank you for taking the time to leave this helpful review. We are thrilled to hear that you found your service experience with Saxo effective and efficient. Our team aspires to handle the queries of valued clients like you to this standard always. We look forward to servicing you again in the future!
Sincerely,
Charlotte, Client Service
Very helpful
February 9, 2023
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Adam.
Thank you for the nice review and the 5 starts.
We are glad that we were able to assist you, and you are always welcome to contact Saxo at some other time.
AlI the best,
Anders, Client Services.
Damian was extremely professional and…
Damian was extremely professional and patient. His instructions were precise and to the point.
February 5, 2023
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Nadeem,
Thank you for taking the time to leave this lovely review of our colleague Damian, we will be sure to pass along the message. We are happy to hear that his instructions were up to your expectation and presented in a quality we can be proud of. We wish you a pleasant evening.
Sincerely,
Charlotte, Client Services
Got the assistance I needed
February 1, 2023
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Tish,
Thank you for taking the time to share this lovely reflection. We are happy to hear you received service that was up to your satisfaction, we look forward to assisting you in the future. Wish you a great evening!
Sincerely,
Charlotte
Very helpful
Very helpful, clear direction to assist in resolving the account issue.
January 25, 2023
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Elaine,
Thank you very much for taking the time to share this kind feedback for our team. We are happy to hear that you find our service comprehensive and efficient. We look forward to helping you again soon!
Sincerely,
Charlotte, Client Services
Charlotte is a absolute superstar and…
Charlotte is a absolute superstar and great asset to saxo, I really admire her patience & solution oriented attitude
January 18, 2023
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Hi Jason.
Thank you for the 5 stars and kind words about our service.
You are right, we are very happy to have Charlotte as part of our team. Other than being liked on a personal level, she is also highly regarded for the competence among co-workers.
We do thank you for taking time out of your day to leave a review.
I wish you a very pleasant Monday.
Anders, Client Services
Excellent service
Gidon has been very kind, patient, professional and swift in finding a solution to an underlying technical glitch in my account.
January 16, 2023
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Giacomo.
Thank you for the good review and the nice words about Gidon's service.
I am glad to hear that we were able to support you and fix any issues you might have.The service Gidon provided sounds like the service we strive to provide our clients, and I will of course relay the praise to him.
I wish you a very pleasant day.
Best Regards,
Anders, Client Services.
Knowledgeable Customer Staff
The staff came across as having a good understanding of what the customer required. It's not as important to know all the answers but what is more crucial is to have to ability to understand the query. Arpit (staff) is great at this - if I were a competitor I would headhunt him.
January 17, 2023
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Hi YV.
Thank you for the nice review and 5 stars.
I am very pleased that Arpit was able to offer you a good service, and follow http://spr.ly/620423w1R0 are absolutely right, one of the most important elements of client service is being able to understand the query, and find the answer among co-workers and other teams.
I hope we can keep Arpit for ourselves, other than being good at his job, he is also a highly valued team member.
I wish you a very good Monday.
Anders, Client Services
Gidon was very patient and helpful…
Gidon was very patient and helpful throughout the entire process of troubleshooting.Highly recommend him!
January 13, 2023
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Pallavi,
Thank you for taking the time to share this lovely feedback of our valued colleague Gidon. I will be sure to share your kind words with him. You are always welcome to request Gidon's services whenever you contact Saxo Bank.
Thank you again for taking the time to leave a review.
Sincerely,
Charlotte
Reply from Saxo Group - Saxo Bank MENA
Dear Sahin Recan.
Thank you for the pleasant review and five stars.
We are thrilled to hear that your questions were answered with ease - this is exactly that we aim for.
I wish you a wonderful day ahead.
Regards,
Zena, Client Service
Alls well that ends well!!
At the start, I was not happy due my husband's efforts at getting information on how I could update my personal details, going knowhere.
On my calling, Rishab calmly and systematically talked me through the pretty simple and straightforward process!! Much appreciated!!
December 27, 2022
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Claudette Demello.
Thank you so much for taking the time to write this pleasant review.
I’m glad to hear that Rishab could guide you through the process of updating your personal details.
If you have any further questions, please do not hesitate to call us again.
I wish you a happy new year.
Regards,
Zena, Client Service
Arpit was amazing, thank you!
Arpit was amazing - very helpful, resourceful and clear! Some of the best client service I received in a long time! He is a great asset to the Saxo team.
December 26, 2022
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Mehmet,
Thank-you so much for taking the time to leave a review with your praise for Arpit. I have sent your review on to him, and am glad that the interaction has made such an impression - this is exactly the level of service we strive to provide, and he is an asset indeed.
Don't hesitate to get in touch should you need assistance again, and I wish you a fantastic remainder to the week.
Kind Regards,
Elena, Client Service
Morten solved all my issues
I had an unresolved issue with Saxo for a few days via online chat and message. I decide to call instead and I had the lucky coincidence of speaking with Morten on the phone. He was amazingly helpful, provided the information I needed, and solved my issue. It’s very rare to find such an amazing service representative who understands my problem and solves it. I am grateful for the amazing support.
Edit: immediately after this positive experience with Saxo I have had nothing but a terrible experience. I sent funds from Saxo on the 6th of December and now as of 20th December I have not received the funds in my bank account.
Saxo is telling me there is an issue with an intermediary bank somewhere but are unable to give me an update or return my funds.
I am not sure if Saxo is having compliance issues but I really don’t think I can trust Saxo with my funds after this issue. The least I would expect from a brokerage js the ability to receive and send back my funds without problems. I keep calling customer service who keep telling me they will ping the payment services team and call me back. I then never receive a call back. I have responded to the payment team email multiple times and have not received a response from them in 5 days. People keep telling me they are working on it, but have no resolution to my issue. In my decades of banking experience and having accounts in 5 countries, I have never ever faced an issue as ridiculous as this where my money disappears and a sending bank is unable to do anything about it.
December 6, 2022
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Nadir,
It's fantastic to read your glowing feedback about Morten. We are very lucky to have him as part of the team, and I'm glad to hear he was able to offer you the top quality service we set ourselves as the standard. I know he will be flattered reading your review also, so I will of course pass your words on.
Thank-you again for taking the time to share, and please don't hesitate to get in touch if we can help you again.
Kind Regards,
Elena, Client Service
Good customer service experience.
The person clearly understood the issue and acted promptly at getting proper guidance as to resolve it.
Good customer service experience.
December 5, 2022
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear J,
Thanks for sharing your positive client service experience. It's always fantastic to hear that the team were able to act in a timely and relevant manner, it is exactly the experience we intend.
I wish you the best end to the week on the markets, and we look forward to assisting you again next time you need assistance.
Kind Regards,
Elena, Client Service
Excellent Customer Service
Louise was excellent, she was very patient and very helpful in helping to answer my query and also navigating the Saxo Bank dashboard.
November 25, 2022
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Hi Thomas,
It is fantastic to hear that Louise provided excellent and patient service. I am also glad to hear that you feel more comfortable using our dashboard. Please let us know if we can help you with anything platform related again and thank you for sharing your valued feedback.
Have a great evening.
Charlotte, Client Service
Problem solved properly
November 24, 2022
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Joseph,
Thanks for sharing your positive feedback. Although I'm sorry you were experiencing issues, I'm glad to hear that we could get it solved and have you back to business again.
Don't hesitate to reach out if you have difficulties again, and I wish you a lovely weekend.
Kind Regards,
Elena, Client Service
She was patient in hearing me out…
She was patient in hearing me out (including my frustration) and provided with the solution
November 16, 2022
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Asitava Mukherjee.
Thank you very much for leaving such a lovely review.
I’m glad to hear that my colleague was able to help you out.
Please do contact us again if you have any other questions.
I wish you a pleasant day.
Regards,
Zena, Saxo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.