Marc Maesschalck was a good listener, polite and kind. He solved my problem efficiently and taught me like a good teacher with his knowledge, kindness, and great patience. He brought me more than I... See more
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See what reviewers are saying
I experience the same story as mr dries van den Brande with the shared account. Till now i haven’t received any usefull response. I takes allready 1 month. I’m losing my patience and confidence for th... See more
I've been a (happy) customer since June 2023 and after these first 6 months of working with SaxoInvestor as my main investment platform (trading mainly stocks and ETFs with both a CTO & PEA) I reitera... See more
Company replied
The easy way working with SAXO. They kept you in touch with changing things. It's a pitty, you can't short selling so you can trade in up- and down trends. PRICES in realtime notation seem me cheapy... See more
Company replied
Company details
Written by the company
Met meer dan 850.000 klanten wereldwijd en 30 jaar beleggingservaring vindt u in Saxo Bank dé partner voor uw beleggingsavontuur. Of u nu zelf wilt beleggen of uw geld wilt laten beleggen, met Saxo Bank gaat er letterlijk een wereld aan beleggingsmogelijkheden voor u open. Zit u met een vraag? Ons team is gek op beleggen en getraind om u te helpen. Zie hier hoe u contact met ons opneemt: https://www.home.saxo/nl-be/contact-us --- Avec plus de 850 000 clients dans le monde et 30 ans d'expérience en matière d'investissement, Saxo Bank est le partenaire de votre aventure d'investissement. Que vous souhaitiez investir vous-même ou faire gérer vos actifs, Saxo Bank vous ouvre littéralement un monde de possibilités d'investissement. Vous avez une question ? Notre équipe adore investir et est formée pour vous aider. Pour savoir comment nous contacter, cliquez ici : https://www.home.saxo/fr-be/contact-us
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Italiëlei 124, Bus 101, 2000, Antwerpen, Belgium
- +32 35005211
3.4
Average
677 reviews
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Shared account issues
I experience the same story as mr dries van den Brande with the shared account. Till now i haven’t received any usefull response. I takes allready 1 month. I’m losing my patience and confidence for this “great” product/service.
October 1, 2025
Unprompted review
May use AI-assist with repliesRead more
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Unfriendly and poor customer service
I almost never leave reviews, only when I truly want to inform others.
Saxo bank’s app is doing what is should be doing. Cost are low and that is great.
However, you feel it in their customer service. They are slow to respond, unfriendly and not helpful. It took 1,5 months to open a shared account because of bugs in their communcation flows. I had to try in 3 different ways to find someone who was willing to resolve the problem and even then I had to use an unfriendly tone of voice to move them into action.
The people managing the chat, are equally unhelpful and frankly rude.
September 1, 2025
Unprompted review
Reply from Saxo Group - Saxo Belgium
Dear Van den Brande,
Thank you for taking the time to share your experience with Saxo Bank.
Your feedback regarding the slow response times and the lack of helpfulness from our team is concerning to us. We strive to provide excellent support, and clearly, we fell short in your case, taking 1.5 months to resolve issues with opening a shared account. The technical glitches and difficulties you experienced in communication are certainly not the experience we aim to deliver.
We understand how frustrating it must have been to navigate these issues, and we sincerely apologize for any inconvenience this has caused. We are committed to improving our communication and service based on your feedback and assure you that we will be addressing these concerns.
If you have any further issues or inquiries, please do not hesitate to contact us. We are here to assist you and hope to restore your confidence in our services.
Best regards,
Saxo
Top service!
March 28, 2025
Unprompted review
Reply from Saxo Group - Saxo Belgium
Dear CB uit R
Thank you for taking the time to review our service! We are so happy to hear that you find it Top level, which we always aspire to.
If you ever find yourself in need of assistance or have questions, don't hesitate to contact us.
Best regards
Henrik, Saxo Bank
The very worst customer experience - avoid at all costs
The customer service at this organisation is a total disgrace. They get you to transfer your funds to the bank and then put you through the most horrific compliance process with constant demands for paperwork and evidence. They don’t answer phones and the chat doesn’t work. They hide behind the technology and make the process as difficult as possible. The bank is run by compliance and if you have any complexity in your investment profile avoid at all costs if you value your sanity. It is almost impossible to get your money out of the bank once in due to the compliance. Totally appalling experience, escalated to senior management they also don’t care about your experience and hide behind the customer service team. Never use this bank. Avoid. Utterly terrible.
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In response to Arthur below the customer service is absolutely not available or supportive until you escalate to their executive team If in doubt scroll through the reviews and check all the other 1* ratings.
December 12, 2024
Unprompted review
Reply from Saxo Group - Saxo Belgium
Dear Matthew,
I appreciate for sharing your feedback with us.
I am sorry to hear about the difficulties you have encountered with our Know Your Customer (KYC) process and customer service. Unfortunately part of the process includes collecting information that is prudent to our operation as a responsible financial services provider in the EU - however it's never our desire that this should be done in a way that is unpleasant.
We understand your frustration and are committed to assisting you. Our customer support team is ready to help at any moment.
To address your concerns more effectively, we kindly ask you to provide additional information so that we can identify you and take a closer look at your specific situation regarding the KYC process and any unsuccessful contact with our customer service.
We appreciate your patience and understanding, and we are here to support you in resolving these issues.
Best regards,
Arthur - Saxo
Edit 16-12-2024:
Dear Matthews,
Thank you for your patience. We have tried to reach you several times without a response. We have also sent you an email to arrange a convenient time for you to connect with us.
If you still have an issue and wish to resolve it, please let us know. We are happy to help.
Best regards,
Arthur - Saxo
Bad service
I had to update my financial data to continue transferring money. I did it and still 3 weeks after i couldn’t transfer any money or buy some assets because they are still checking… After called 3 times and being told they put me on priority i’ll quiet this platform and transfer to another broker.
November 3, 2024
Unprompted review
Reply from Saxo Group - Saxo Belgium
Dear Client,
We sincerely apologize for the inconvenience you've experienced with updating your financial data and the subsequent delays. We understand how frustrating this situation must be for you. Please rest assured that we are prioritizing your case and will contact you shortly to assist in resolving this matter as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Saxo
Avoid at all cost
Avoid at all cost
Since March 2024 they have lost a portion of my money and are still not refunding me due to a ‘technical problem’. This has been going for 8 months.
There is lack of feedback. At this moment it is just theft.
Do NOT place your funds here.
Update: they promised feedback within the week. No feedback ofcourse received.
Avoid this company at all cost!
October 20, 2024
Unprompted review
Reply from Saxo Group - Saxo Belgium
Dear Michael Bynens,
Thank you for your feedback. We are sorry to hear about your negative experience. We take such matters very seriously and would like to help resolve the issue.
I would like to personally get in touch with you to investigate this further. If you call us and refer to my name, I will be happy to assist you.
Kind regards,
Rik
Client Service
No response on client application
Filled in a client application and was asked to provide additional information (KYC related). Three weeks later, still no response on the client application, even no further questions regarding the additional information. Contacted their client service by phone and by email which lead to the creation of support ticket number (SAX-5578934-Z8Q1X6& #160) but still no response on my client application. Apparently no interest in recruiting clients.
July 3, 2024
Unprompted review
Reply from Saxo Group - Saxo Belgium
Dear Joeri,
Thank you for message. We apologize for the experience you have had with our services. We strive to service all our clients promptly and efficiently as possible. Your feedback and the delay in processing your information is valuable to us. We would like to investigate and resolve this issue immediately.
Unfortunately, we are unable to locate any records based on your message. We would like to get in touch with you to resolve this matter. You can reach us by phone at +31 20 225 5900. We apologize for the inconvenience, and thank you for your patience.
Best regards,
Saxo
Reply from Saxo Group - Saxo Belgium
Cher HenryV,
Merci beaucoup pour votre message et votre avis positif. N'hésitez pas à nous faire part de tout point d'améliorations qui vous inciterait à attribuer 5 étoiles. De cette façon, nous pouvons continuer à améliorer notre service.
Cordialement,
Saxo
Efficient en goed
May 15, 2024
Reply from Saxo Group - Saxo Belgium
Beste Urbain Haenen,
Hartelijk dank voor uw bericht en vijf sterren. Fijn om te horen dat u onze dienstverlening als positief ervaart. Wij zijn u graag in de nabije toekomst weer van dienst.
Met vriendelijke groet,
Saxo
Vrij goeie website en app
Vrij goeie website en app. Customer Support is vlot bereikbaar per email.
April 15, 2024
Reply from Saxo Group - Saxo Belgium
Geachte Heer Maxim,
Hartelijk dank voor uw bericht en vijf sterren. Fijn om te horen dat u onze dienstverlening als positief ervaart. Wij zijn u graag in de nabije toekomst weer van dienst.
Met vriendelijke groet,
Pepijn, Saxo
Reply from Saxo Group - Saxo Belgium
Cher jean-luc,
Merci beaucoup pour votre message et cinq étoiles. Il est agréable d'entendre que vous avez une expérience positive avec nos services. Nous sommes impatients de vous servir à nouveau dans un avenir proche.
Cordialement,
Saxo
Since end of November waiting for my…
Since end of November waiting for my data to be updated... almost 4 months further and I still can't buy any stock... only sell....
March 19, 2024
Unprompted review
Reply from Saxo Group - Saxo Belgium
Dear Tom Versteijlen,
Thank you for reaching out to us. We are sorry to hear that you had this experience. We have notified the relevant department about your file. Apologizes for the inconvenience, and we would like to thank you for your patience.
Best regards,
Saxo
Sold everything without warning
A few months ago I started getting mails that my information on my account was not up to date. Since I first thought it was phising, I didn't react immediately. Because they repeated the mails, I started updating the information, I've sent the documents via mail, was in contact with the customer support and did everything what was needed. After one of these actions, I started receiving mails with a different name (my husband instead of myself) so I concluded the information had been changed. I checked everything and it looked fine. On feb 2nd, I suddenly received a message that all the shares were sold. Apparently they were still missing information even after all my updates on the site. I understand there are legal rules to follow but the way how they communicate feels inaccurate. And then selling the whole portfolio without personal contact is really inappropriate. Bye bye Saxo
February 4, 2024
Unprompted review
Reply from Saxo Group - Saxo Belgium
Beste mevrouw Vanquaillie,
Hartelijk dank voor uw vraag over het sluiten van uw rekening en de verkoop van uw portefeuille. Zoals u goed aangeeft, betreft dit voor uw rekening een verplichte sluiting omwille van het niet tijdig in orde te hebben gebracht van de persoonlijke gegevens.
We snappen natuurlijk dat dit meestal een onwenselijke situatie is waarbij u liefst zelf controle houdt over uw beleggingen en niet graag een verplichte verkoop ziet van uw aandelen. Dit is zeker ook het laatste wat we (willen) doen. Liefst van al houden we alle rekeningen van klanten geopend en gaan we niet over tot een verkoop van een portefeuille.
Banken worden tegenwoordig meer en meer verplicht de persoonlijke gegevens van alle klanten actueel te houden en de herkomst van het vermogen te toetsen en in kaart te brengen (lees deze pagina op de website van Febelfin of bekijk onze FAQ). Hiervoor krijgen klanten meestal meer dan een jaar de tijd voor (minimaal 90 dagen) en we brengen klanten ook meermaals op de hoogte via mail, via boodschappen bij het inloggen en bovenaan de website via een gekleurde banner.
Link Febelfin: http://spr.ly/62043k02Fh
Link Saxo: http://spr.ly/62046k022n
Een oplossing is dat u een nieuwe rekening opent. Bij het openen van de rekening zullen de nodige vragen in het kader van de persoonlijke gegevens gesteld worden en dan is uw nieuwe rekening bij de start al bijgewerkt en voldoet het meteen aan de Europese regels.
Met vriendelijke groeten,
Tim Loyens | Saxo
100% recommended! Great customer service!
I've been a (happy) customer since June 2023 and after these first 6 months of working with SaxoInvestor as my main investment platform (trading mainly stocks and ETFs with both a CTO & PEA) I reiterate my satisfaction and would not hesitate in recommending anyone wishing to open an account with them. They have a great loyalty program and they do deliver on their promises. Their customer service is outstanding and their platform is reliable and very intuitive.
December 7, 2023
Unprompted review
Reply from Saxo Group - Saxo Belgium
Dear Antonio,
Thank you for your positive review and five stars. Please contact our customer support for continuous improvements on our platforms.
Best regards,
Saxo
Impossible to get answers...
Update: I did send an email to the address suggested by saxobank's answer to my review, still no answer or any form of contact weeks later...
I have been trying to open an investment account for a family business with Saxo bank in Belgium. The process has not only been very heavy, opaque, not being clear about what document and information was needed, but after having sent all information 4 months ago (!) I get no reply to successive emails. I've tried to call several times, but get disconnected each time after 45 minutes. I read good reviews on the platform, but this is just terribly bad service...
November 23, 2023
Unprompted review
Reply from Saxo Group - Saxo Belgium
Dear Geoffroy,
Thank you for reaching out to us. We are sorry to hear that you had a negative experience. You can reach the necessary department through mail by sending a mail to belgië@saxobank.com. Our colleagues are more than happy to help you.
Best regards,
Saxo
Good platform;
The easy way working with SAXO. They kept you in touch with changing things. It's a pitty, you can't short selling so you can trade in up- and down trends.
PRICES in realtime notation seem me cheapy.
A fifth star I cannot give for these reasons. Sorry.
November 21, 2023
Reply from Saxo Group - Saxo Belgium
Beste Jean Damiaens,
Hartelijk dank voor uw bericht en positieve review. Wij waarderen uw feedback enorm en u bent altijd welkom om uw feedback te delen. Op deze manier kunnen wij onze service blijven verbeteren.
Met vriendelijke groet,
Saxo
Posibility of buying fractions of shares
Posibility of buying fractions of shares and Saxo to recomend shares to buy
November 11, 2023
Reply from Saxo Group - Saxo Belgium
Dear David Baschwitz Llusia,
We really appreciate you taking the time to share your experience with us. We are happy to read you love using our platform so far. Don't miss out our exiting referral program and refer it to your loved one: http://spr.ly/62048uaJ72
Thank you.
Best Regards,
Kah, Client service
Good bank for investing on-line in
Very nice interface, customizable according to your needs. Decent fees.
September 1, 2023
Reply from Saxo Group - Saxo Belgium
Dear Michel Folger,
Thank you for taking time to write us a review.
It has been our absolute pleasure to serve. Your satisfaction motivates us to continuously improve and provide the best service to all our valuable client like yourself.
Thank you.
Kind regards,
Kah, Client service
Reply from Saxo Group - Saxo Belgium
Dear Marie-Catherine Voltz,
Thank you for writing us 5 stars review.
We are happy to see you have had a positive experience with our service and platform. Your satisfaction is encouraging and giving us great motivation to continuously improve to all our valued clients like yourself. We remain at your service.
Thank you.
Regards,
Kah, Client services
Marc Maesschalck is and will be a valuable asset to Saxo Bank.
Marc Maesschalck was a good listener, polite and kind. He solved my problem efficiently and taught me like a good teacher with his knowledge, kindness, and great patience. He brought me more than I expected! Marc is and will be a valuable asset to Saxo Bank.
June 29, 2023
Unprompted review
Reply from Saxo Group - Saxo Belgium
Dear Linda Castillo-Pinto,
Thank you for your positive review and five stars. We are glad to hear that our colleague was able to give you this experience. We look forward to serving you again in the near future.
Best regards,
Saxo Bank
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