Ashvin from customer support was great at helping me with my issue. He was both calm and patient, as well as efficient and knowledgeable about how to resolve the problem.
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See what reviewers are saying
We wanted to update our national identity cards, as they were recently changed. To do this, we had to contact an agent from Saxo Bank through the Saxotrader platform. The response from Anna was immedi... See more
Company replied
To avoid if you want transparency on executions. I am still extremely unhappy about their execution flow on Toronto stock exchange esp. on illiquid stocks. They place only half of the order on TS... See more
Company replied
Marta was polite and her tone was soft, she listened to queries carefully and acknowledged the points raised. She kept patience and replied to my queries and offered to help on the spot and during... See more
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Company details
Written by the company
Saxo Bank: Stedet hvor dine penge helst vil være. Invester hos Saxo Bank og få adgang til en prisvindende platform, et bredt udvalg af produkter og nogle af markedets laveste priser.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Alle 15, 2900, Hellerup, Denmark
- +45 3977 4000
4.5
Excellent
2K reviews
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Good service
Ashvin from customer support was great at helping me with my issue. He was both calm and patient, as well as efficient and knowledgeable about how to resolve the problem.
March 20, 2026
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Martin,
Thank you for your kind review!
We’re pleased to hear that Ashvin was able to assist you and that you found him calm, patient, and knowledgeable – exactly what we aim to provide.
We truly appreciate your feedback, and you’re always welcome to contact us if you need any assistance in the future.
Best regards,
Sofie - Saxo Bank
It was very helfpul and my problem was…
It was very helfpul and my problem was solved
March 9, 2026
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Amanda,
Thank you for your review! We are so happy to hear that you got the needed assistance from our colleague. If you are ever in need of help again, you are more than welcome to reach out to us.
Best regards
Henrik, Saxo Bank
To avoid if you want transparency of…
To avoid if you want transparency on executions.
I am still extremely unhappy about their execution flow on Toronto stock exchange esp. on illiquid stocks.
They place only half of the order on TSE, the second half supposedly placed on "other liquidity providers" which their trading desk has no clue about. This lack of transparency could easily hide front-running, trading against their market-maker without giving me fair price executions. I have no idea whether this lack of transparency is even consistent with regulations.
Anyway, this smart routing is just inefficient and seems to have been designed without valuable input from anyone who understand how the market actually moves.
February 20, 2026
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Takelion,
Thank you for your review.
We have requested more information, so we can investigate further.
Best regards,
Sofie - Saxo Bank
We wanted to update our national…
We wanted to update our national identity cards, as they were recently changed. To do this, we had to contact an agent from Saxo Bank through the Saxotrader platform. The response from Anna was immediate and polite. Our request was solved successfully in a very short time.
February 20, 2026
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Dimitrios, thank you so much for your nice review! We are so happy to hear that Anna could help you, so we will make sure to let her know of your kind words. Should you ever be in need of assistance again, you will always be more than welcome to contact us again.
Best regards
Henrik, Saxo Bank
Reply from Saxo Group - Saxo Nordics
Dear Jan-Olav,
Thank you for taking your time doing this review.
We're happy to read you're experience with our Customer Service was 5-Star worthy.
Kind Regards
Klara, Saxo Bank
Answered my question quickly and…
Answered my question quickly and politely.
January 23, 2026
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Trevor,
Thank you for creating this 5-Star Review.
If you have any issues or experience any issues, please feel free to contact our Customer Service at any time.
Kind Regards
Klara, Saxo bank
Had an issue and got called back to…
Had an issue and got called back to solve it.
January 21, 2026
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Sara,
Thank you for your nice review! We really appreciate when our clients gives us feedback on our services. If you are ever in need of assistance again, you are most welcome to reach out to us again.
Best regards
Henrik, Saxo Bank
Excellent
She was really helpful. I felt secured with the code sent to my screen after logging in. She was fast to find the answer to my question. I was satisfied with the answer. I appreciate the help a lot.
January 13, 2026
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Natasa,
I'm glad to read that you have had a 5-Star experience with our Customer Service.
If you have any issues in the future, please never hesitate to reach out to us again.
Kind Regards
Klara, Saxo Bank
Quick and thorough help gaining acces…
Quick and thorough help gaining acces from web application
January 5, 2026
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Christian,
Thank you for creating this 5-Star Review.
It's a pleasure to read.
Kind Regards
Klara, Saxo Bank
Aditi has done a fantastic job but…
Aditi has done a fantastic job but there are one thing which can be improved.
If we ask various points and when there are no system possibilities of doning the same, the person should be recetive to note down the points and ask Saxo bank managment to implement some solution by which saxo bank system and interface can be improved.
December 30, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Jai,
Thank you for doing this Review.
I'm Glad to read that your experience with Aditi from our Client Service was positive.
I have Noted down the feedback and will forward it to my colleagues in the relevant department.
Kind Regards
Klara, Saxo Bank
excellent support from a knowledgeable…
excellent support from a knowledgeable expert (Anna)
December 1, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Richard,
Thank you for a great review, and thanks for sharing the experience you had with our colleague Anna. We will make sure that she receive your praise.
If you are ever in need of assistance again, you are of course more than welcome to reach out to us.
Best regards
Henrik, Saxo Bank
The saxo go app is so easy to use
The saxo go app is so easy to use, even for an idiot like me! The support service they provide is excellent, both on the app and importantly on the phone as well. They are available at all times of the day, which is so useful. I received live support on the phone with a wonderful guy called Hadi. He gave me an hour of his time to guide me through a small issue that needs resolving. I'm old so I like to talk to a human and I'm very lucky to have spoken to Hadi. His English skills were perfect even with very technical words. And his knowledge and advice was perfect as well as his friendly character. Thank you so much!
November 28, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Sharpy
Thank you so much for your review.
We're happy to hear that you find our app easy to use and that our support service is helpful. It's great to know that you had a positive experience with our team, especially the assistance you received from Hadi. We appreciate your kind words and will of course make sure that Hadi hears your praise! Thank you for sharing your feedback.
Best regards
Henrik, Saxo Bank
The support was responsive and…
The support was responsive and efficient.
November 28, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Pierre-David,
Thank you for your review! We are so grateful to hear that you had a good experience with our service. If you are ever in need of assistance again, you are of course always welcome to contact us.
Best regards
Henrik, Saxo Bank
Friendly and knowledgable person who…
Friendly and knowledgable person who helped with my query
November 20, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Abel,
Thank you for taking your time writing this review.
Please never hesitate to reach out to us if you have any questions or experience issues in the future.
Kind Regards
Klara, Saxo Bank
It took some time to receive attendance…
It took some time to receive attendance but it was quite good and clarify
November 4, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear David,
Thank you for making this 5-Star Review.
We highly appreciate it.
Kind Regards
Klara, Saxo Bank
Lenka was very helpful in addressing my…
Lenka was very helpful in addressing my questions and provided useful information
October 28, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Khalid,
Thank you for this 5-Star review. This is very much appreciated.
Kind Regards
Klara, Saxo Bank
The support is quite well structured
The support is quite well structured. First through chatbot, and when that did not work, a live support through chat was provided. When that also did not resolve the issue, the support (Aditya) called me, I provided screenshots and he solved my problem. Also explained some features of Trader Go that I was not aware of. I did not have to wait much for support to come.
October 22, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear client,
Thank you for your review and your kind words. We really appreciate when our clients leave us a review of their experience, especially such a good one as your experience with Aditiya. We will make sure to relay your words to him and if you are ever in need of assistance again, you are of course always welcome to reach out to us.
Best regards
Henrik, Saxo Bank
Great customer service
Great customer service, and very helpful with the information and now i will saved some money while i invest!
October 21, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Nicolas,
Thank you for this 5-star review and your comment.
If you have any questions or experiencing issues in the future, please reach out to us again.
Kind Regards
Klara, Saxo Bank
Trail step need two minutes or less to…
Trail step need two minutes or less to explain. Obviously, she didn't enjoy question and sent mail. If you don't want to resolve issue, call the meeting or send mail. However, it is much better than with IBKR, where waiting time is 0. to 1.0 hour.
October 20, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Sir Milos,
Thank you for sharing your feedback regarding your recent interaction with our team. We sincerely apologize if our process did not meet your expectations.
We understand the importance of resolving issues efficiently and are committed to minimizing wait times and streamlining communication. If there are any unresolved matters, please feel free to contact us directly to arrange a meeting or further discuss your concerns. Additionally, our Help Center offers comprehensive information that might assist you further: https://www.help.saxo/hc/en-us
We appreciate your patience and are dedicated to enhancing our service to better meet your needs.
Kind regards,
Saxo
Super Great support 🙏
October 9, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Janus,
Thank you for your kind feedback.
We’re pleased to hear you had a positive experience with our support. Should you need further assistance, we’re always here to help.
Best regards,
Saxo Bank Client Services
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