+ Competitive price (One star) + App highly efficient (The second star) +/- Contact person very patient … … but doesn’t seem to ear our complaint, always repeats the same excuses seemingly lacking... See more
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See what reviewers are saying
The customer support in the person of Jaya did a great job. Easy communication and everything worked out fine.
Company replied
I had a problem with generating a type of account report. Jakub from the Client Services team was knowledgeable and immediately identified the issue. I rates my experience as 4* than 5* only because t... See more
Company replied
If there is any problem, rare but sometimes, it is almost impossible to contact the bank. You can be lucky if there is a chat-agent. The support ticket is unavailable. Telephone is not provided. So y... See more
Company replied
Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
The Circle 38, 8058, Zürich-Flughafen, Zürich, Switzerland
- +41583179500
3.9
Great
313 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Fast and helpful
Hamanshi was really helpful as he got the necessary answers really fast.
September 10, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The customer support
The customer support in the person of Jaya did a great job. Easy communication and everything worked out fine.
September 9, 2026
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Marc,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our customer service and our colleague Jaya. We greatly appreciate your feedback and are happy to have been of assistance.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
Competitive price … but
+ Competitive price (One star)
+ App highly efficient (The second star)
+/- Contact person very patient …
… but doesn’t seem to ear our complaint, always repeats the same excuses seemingly lacking the internal influence to solve our problems and even adds to the workload instead of filtering requests.
- Compliance department is a nightmare! They ask again and again for more documents to be sure they did their job and as it seems quite impossible for them to really “Know their customers (KYC)” they keep harassing me, asking for documents.
August 17, 2026
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Patrick,
Thank you for taking the time to write a review.
We are sorry to hear that you didn't have as positive an experience with us. Generally speaking, the priority of our compliance department is always to ensure the security of our client's account and to implement our financial obligations following FINMA regulations. We are grateful for the feedback and hope to continuously improve ourselves.
In case you have further questions or require support, we are happy to assist you via phone at +41 58 317 95 00. Our Swiss team is available Monday till Friday from 8:00 till 18:00. You are welcome to ask directly for me, Lukas, in this case.
Kind regards
Lukas | Client Services
Avoid Saxo Bank
Avoid Saxo Bank – Extremely Unprofessional Compliance Experience
My experience with Saxo Bank’s compliance department was absolutely unacceptable.
I was simply transferring my own money from my own Swiss bank account to my Saxo account, in Swiss francs. Despite this, I was subjected to intrusive and, in my view, completely disproportionate questions about my employer, income, and tax affairs.
What should have been a routine transfer turned into an unnecessarily invasive and frustrating compliance process. The way Saxo handled the situation gave me very little confidence in how they treat their clients or manage legitimate customer funds.
A bank should make its clients feel that their assets are secure and that they are dealing with a professional institution. Unfortunately, my experience with Saxo was the complete opposite.
I would strongly caution anyone considering Saxo Bank, particularly anyone planning to hold substantial assets there. Think very carefully before trusting this bank with your money.
For me, this experience was enough to seriously question whether Saxo is a bank I want to have any relationship with. I would not recommend Saxo Bank.
September 2, 2026
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Good day,
Thank you for taking the time to write a review.
We are sorry to hear that you didn't have as positive an experience with us. Generally speaking, the priority of our compliance department is always to ensure the security of our client's account and to implement our financial obligations following FINMA regulations. We are grateful for the feedback and hope to continuously improve ourselves.
In case you have further questions or require support, we are happy to assist you via phone at +41 58 317 95 00. Our Swiss team is available Monday till Friday from 8:00 till 18:00.
Kind regards
Lukas | Client Services
I was very glad for the help and…
I was very glad for the help and support, as Yaya was very kind and she was very helping in finding a solution.
Many thanks!
August 21, 2026
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Ivan,
Thank you for taking the time to leave us a review.
We are very pleased to hear that you are satisfied with our customer service and the support provided by our colleague. We appreciate your feedback and are glad to have been of assistance.
We remain available by phone at +41 58 317 95 00.
Kind regards,
Saxo Bank Client Services
Very friendly and competent…
Very friendly and competent communication. Jaya could support me on different matters. I can highly recommend her.
July 2, 2026
Unprompted review
Great and Fast Support
It was very easy to open an account and so far, I received quick and great support from the Saxo Bank client service team whenever I had a question
June 26, 2026
Unprompted review
Very, very good
The lady who answered my call was extremely kind, very knowledgeable, and committed to solving my problem. Really, really good. I highly recommend the Saxo Bank platform for training independently on the stock market.
June 23, 2026
Unprompted review
Fast helpfull Support with all…
Fast helpfull Support with all Informatiomns i needed
June 8, 2026
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Herr Jeuch,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are always here to support you whenever needed.
Kind regards,
Saxo Client Services
Helpful service line
The staff were very friendly and were able to sort out my problem straight away. I was also very pleased that all safety precautions were followed.
June 5, 2026
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Sir Jovy,
Thank you for recognizing our support and safety measures. Your words inspire us to continue delivering great service. If you need further assistance, please reach out.
Kind regards,
Saxo Client Services
Fast connection with an agent
Fast connection with an agent, agent jaya understood the issue and went on to do an exception. Problem solved and im happy
May 26, 2026
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Madam Kizildere,
We are glad to hear about your positive experience. Your feedback is invaluable and inspires us to improve. Thank you for sharing.
Kind regards,
Saxo Client Services
Horrible customer service
Horrible customer service. I have called more than 10 times trying to get support, and I was always disconnected because nobody picked up the phone. It feels impossible to contact anyone or get proper help. Extremely frustrating experience, and I absolutely cannot recommend Saxo.
May 26, 2026
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Good afternoon,
Thank you for taking the time to write a review.
We are sorry to hear that you didn't have as positive an experience with us. We are grateful for the feedback and always try to have as best availability as possible to respond to phone calls. Our Swiss team is available from 8:00 until 18:00 o'clock from Monday to Friday, and our English-speaking service is available 24h from Monday to Friday.
In case you have further questions, we are happy to assist you via phone at +41 58 317 95 00.
Kind regards
Lukas | Client Services
Jaya was super helpful and friendly
Jaya was super helpful and friendly. She went the extra mile to call me with an update on my issue, which I really appreciated. My issue has been resolved to full satisfaction.
May 18, 2026
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Christoph,
Thank you very much for taking the time to write a review for us.
We are pleased to hear that you were satisfied with our customer service and with our colleague Jaya. We greatly appreciate your feedback and are glad that we were able to assist you.
We remain at your disposal by telephone on +41 58 317 95 00.
Yours sincerely,
Sophia - Client Services
Great support from Aditya of Saxo Customer Service
Aditya from Saxo Customer Service Support was incredible helping me as a new customer with my account and showing me around the Saxo trading platform. It saved me hours of self discovery.
May 8, 2026
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Sir/Madam,
Thank you for your positive feedback. We are glad that we have helped you well. If you have any further questions please do not hesitate to contact us.
Kind Regards,
Saxo Client Services
Jaya was very friendly
Jaya was very friendly, knowledgeable, patient, happy to help…all around good experience!
Thanks for making my day Jaya!
May 4, 2026
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Jeff Tomlinson,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our customer service and our colleague Jaya. We greatly appreciate your feedback and are happy to have been of assistance.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
Reply from Saxo Group - Saxo Switzerland
Good afternoon,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our customer service and our colleagues. We greatly appreciate your feedback and are happy to have been of assistance.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
The person i dealt with Tanvee
The person i dealt with Tanvee, was very proactive. Listening to my concerns trying to address them and collaborate with me to find a suitable resolution. Customer Service as it should be
April 30, 2026
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Good afternoon,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our customer service and our colleague Tanvee. We greatly appreciate your feedback and are happy to have been of assistance.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
Reply from Saxo Group - Saxo Switzerland
Good afternoon,
Thank you very much for taking the time to write a review for us.
We are pleased to hear that you were satisfied with our customer service and our colleague. We greatly appreciate your feedback.
Please do not hesitate to contact us by phone at +41 58 317 95 00 if you have any questions.
Kind regards,
Sophia – Client Services
Had a request on funds paid by a 3rd…
Had a request on funds paid by a 3rd party and it was throughly processed. Great experience!
April 16, 2026
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Gianluca Meyer,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our customer service and our colleagues. We greatly appreciate your feedback and are happy to have been of assistance.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
Investment transfer
I was in the process to transfer some titles from another bank to Saxo and the Saxo CS Team has been very helpful in finding a workable solution to some stock exchange/currency issues that have arisen prior to the transfer. Great customer experience
April 8, 2026
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Max,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our customer service and our colleagues. We greatly appreciate your feedback and are happy to have been of assistance.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
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