Home & Roost Reviews 

11,836
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 735 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and sturdy nature of the products, often noting they are well-made and durable. Many people also highlight the efficient and quick delivery service, alongside excellent communication and easy ordering processes, making their overall experience very positive. Reviewers appreciate the thoughtful design and ease of assembly for various items, from animal houses to bird tables. However, some customers also noted occasional issues with product quality, such as damaged or warped parts, missing or misaligned holes, and materials that felt flimsy or not well-finished. Additionally, some people experienced problems with delivery, including torn packaging, delayed arrivals, or incomplete orders.

What people talk about most

Product

People report positive experiences with product quality, often describing items as well-made, sturdy, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising products as well-made, sturdy, and using... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting speedy and prompt... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease and straightforwardness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A nice sturdy nesting box. Slightly tricky to put together as some pre screwed holes were directly opposite a very hard knot, so we moved them. Looking forward, hopefully to 5 families of sparrows mov... See more

Company replied

Rated 5 out of 5 stars

I am really pleased with the hedgehog house I bought. It is beautifully made with quality materials that I could easily custom with a little outdoor animal safe paint. I can go to bed assured my hedg... See more

Company replied

Rated 5 out of 5 stars

Purchased a beautiful bird table as a gift. Issue with DPD not Home& Roost fault here but how James resolved gives a true measure of this company and how much it values it's customers. On the back... See more

Company replied

Rated 5 out of 5 stars

I bought this as a present for my son. He was very pleased with his bird table, he said it went together easily and was pleased with the three tier aspect as it stops the pigeons eating all of the f... See more

Company replied


Company details

  1. Pet Supply Store
  2. Garden Center
  3. Pet Store

About Home & Roost

Written by the company

Shop Rabbit Hutches
Shop Guinea Pig Hutches
Shop Bird Tables
Shop Hedgehog Houses
Shop Outdoor Cat Shelters

About Home & Roost

Do you need a Rabbit Hutch, Run, or Guinea Pig cage? Does the family Dog or Cat deserve a new top of the line luxury outdoor house? Or is there a keen twitcher in the family who would love a new Bird Table for their garden?

Here at Home and Roost you could say we're a little animal crazy and between the staff here we have most pet types covered. We love supplying market-leading products our customers love and giving a first class service.

Our Mission

Need a better Hutch? We are the UK's number one retailer for Out-Door Rabbit Hutches, Rabbit Runs and Guinea Pig Cages.

Made In Great Britain

A proud member of the Made in GB Campaign.

A proud member of the Made in GB Campaign.
Unlike the thousands of importers who use the Far East for sourcing products, we invest in Great Britain. All our wooden products are made right here in the UK. We believe that building a firm foundation of High-Quality Products and second to none customer service has helped us rise above the competition. Because of this dedication, we have now joined the list of companies who export to Europe!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(11,836)

675 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was very pleased with the hedgehog…

I was very pleased with the hedgehog house i purchased from you.
Also what made me purchase was it was already assembled as a senior citizen no diy skills.
Had another one like this but was a gift and lasted over 4 years so hoping i get the same out of this one. My garden hedgehog was sleeping in it after the first visit when i checked the following morning and uses it now all the time for its daily sleep.

March 27, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback, Alison! We’re so pleased to hear you’re happy with the hedgehog house, and that having it pre-assembled made things easier for you.

It’s wonderful to hear your garden hedgehog settled in so quickly — that’s always the best sign! We hope this one serves you just as well as your previous one. Thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

Very happy with our catio

Very happy with our catio. Fast service, easy to assemble and looks nice.

March 27, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback, Camilla! We’re so pleased to hear you’re happy with your catio and that it was easy to assemble.

It’s great to know everything arrived quickly and that it looks the part too. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Kendall 4ft hutch with…

I ordered the Kendall 4ft hutch with run.
The hutch was dispatched the same day, however, the courier only delivered 1 of 2 packages the next day. This was a gift so wasn't ideal. However, James in customer services was fantastic and managed to get the courier to deliver the rest to me the very next day (a weekend). Thanks James.
Very happy with the hutch, the customer service was first rate and I would definitely recommend Home and Roost to anyone.

March 26, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your detailed feedback, Dan! We’re really pleased to hear you’re happy with the hutch and that it arrived quickly overall.

We’re sorry for the hiccup with the courier, especially as it was a gift, but it’s great to hear our team were able to step in and get things sorted for you so promptly — even over the weekend.

Thanks again for your recommendation, we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very nice product and customer service are superb

I purchased the starter kit, chicken coop and run, but then realised I don’t need the run. I contacted customer services to arrange a swap for another coop as it was very good for what I needed, and they sorted it very quickly. Very pleasant experience, I have purchased 3 chicken coops to install inside our large covered walk in chicken run.

March 26, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback! We’re really pleased to hear the team could quickly help sort the swap for you and that you had a smooth experience.

It’s great to know the coops are working well for your setup too — sounds like a fantastic space for your chickens! We really appreciate your support and for choosing us again.

Rated 5 out of 5 stars

Good service

I ordered a fence mounted bird table. Excellent quality and delivered the next day. Couldn’t ask for more.

March 25, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your review! We’re really pleased to hear you’re happy with the quality of the bird table and that it arrived so quickly. It’s great to know everything met your expectations — we really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Purchased 6ft Chartwell Triple Rabbit…

Purchased 6ft Chartwell Triple Rabbit Hutch with ramps and 6ft Heavy Duty Rabbit Run With Burrow Portal And Tunnel System | Extra Strong Wire. Unboxing was straight forward with good instructions of how to assemble. A few pieces damaged in transportation. I contacted the customer service email and they responded quickly and sent replacement parts. Also very thoughtful to add a gift for customer in the boxes. Happy with the quality and the purchase and the excellent customer service. Thankyou Home and Roost.

March 13, 2026
Unprompted review
Home & Roost logo

Reply from Home & Roost

Thank you for your detailed feedback, Paula! We’re really pleased to hear you found everything straightforward to assemble and that you’re happy with the overall quality of your hutch and run.

We’re sorry a few pieces were damaged in transit, but glad our team could get replacements out to you quickly. It’s lovely to hear the little extra in the box was appreciated too! Thanks again for taking the time to share your experience — it really means a lot.

Rated 5 out of 5 stars

Great service & quick delivery.

Great service & quick delivery.
2 hutches & a guinea pig run from Home & Roost all very good quality

April 8, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback, Jackie! We’re so pleased to hear you’ve been happy with the hutches and guinea pig run, and that everything arrived quickly.

It’s great to know the quality has been consistent across your purchases — we really appreciate your support!

Rated 5 out of 5 stars

Sturdy

Sturdy ! And full of quality , stray cat never comes out of it !! 🥰🥰🥰🥰 highly recommended ! ❤️

March 25, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback, Julie! We’re so pleased to hear you’re happy with the quality — and even better that your stray cat has made it their cosy new home! 

We really appreciate the recommendation, thank you for taking the time to share your experience. ❤️

Rated 5 out of 5 stars

Excellent service and lovely product

Excellent service and lovely product, it just wasn’t quite right for our requirements but the return and refund was seamless. Would highly recommend this company.

March 24, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback, Jo! We’re really pleased to hear you were happy with the service and the product, even if it wasn’t quite the right fit in the end.

It’s great to know the return and refund process was smooth for you. We really appreciate your recommendation and hope we can help again in the future.

Rated 5 out of 5 stars

Efficient service

Efficient service. Replied to emails promptly and very helpful.

March 17, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your kind feedback, Elaine! We’re really pleased to hear you found the service efficient and that our team were helpful and quick to respond. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

We have bought a lot of swift boxes and…

We have bought a lot of swift boxes and they are always good quality and the customer service is excellent.

March 19, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your continued support, Louise! We’re so pleased to hear you’ve been happy with the quality of the swift boxes and the service each time. It really means a lot to have customers come back to us again and again — we truly appreciate it.

Rated 5 out of 5 stars

Great quality at a competitive price

Great quality at a competitive price. Quick despatch.

Second hutch purchased from Home and Roost. We chose this product due to the quality and service received with our first purchase. Highly recommend.

March 23, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your wonderful feedback! We’re so pleased to hear you’re happy with the quality, value and quick dispatch.

It really means a lot that you chose to come back to us for a second hutch — that’s the best kind of recommendation we could ask for. Thanks again for your support!

Rated 5 out of 5 stars

Quick delivery

Quick delivery. A good sturdy product.

March 16, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your review! We’re really pleased to hear your order arrived quickly and that you’re happy with the sturdy build. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Excellent fast service and quality…

Excellent fast service and quality product.

March 20, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your review, Heather! We’re really pleased to hear you were happy with the fast service and the quality of the product. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Stunning!

Stunning!! A real show stopper. Very well made. Really pleased, will buy more from this company. Delivery was so fast too, excellent. Thank you

March 20, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback, Ches! We’re so pleased to hear you’re delighted with it — “show stopper” is exactly what we like to hear!

It’s great to know you’re happy with the quality and speedy delivery too. We really appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Quick and easy experience

Quick and easy experience and a good quality rabbit hutch cover.

March 20, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your feedback, Jane! We’re really pleased to hear everything was quick and easy, and that you’re happy with the quality of the hutch cover. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

the bird table…

Service was great and the bird table was very well made.

March 12, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your feedback, Colin! We’re really pleased to hear you were happy with the service and that the bird table is well made. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Highly recommend

Brilliant place to buy from. Honest about putting it together… good price, dispatched promptly, good quality. Highly recommend

March 18, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback, Maria! We’re really pleased to hear you found everything clearly explained and that you were happy with the price, quality and speedy dispatch.

We truly appreciate your recommendation — thanks for taking the time to share your experience!

Rated 5 out of 5 stars

I can highly recommend

I can highly recommend, safety porch came erlier than expected with a proper delivery service and packed on a pallet. very good quality of the safety porch so will buy again for my guinea pigs

March 19, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your recommendation! We’re really pleased to hear the safety porch arrived earlier than expected and that you were happy with the delivery and packaging.

It’s great to know you’re impressed with the quality too — we hope it works perfectly for your guinea pigs. We really appreciate your kind words and look forward to helping you again in the future!

Rated 5 out of 5 stars

Great cat hutch

Great cat hutch, fantastic customer service. Great communication. Value for money. Even got a free cat blanket! What more can I say!

March 19, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your fantastic feedback, Steven! We’re so pleased to hear you’re happy with the cat hutch and that our team were able to provide great service and communication.

It’s lovely to know you enjoyed the little extra with the cat blanket too! We really appreciate you taking the time to share your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look