About as bad as it gets really. You should really be able to leave a zero star review, as that is appropriate in this case. I ordered an item from the Homebound Essentials website on the 15... See more
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This cooker does everything! Perfect rice, tender meats, even yogurt. Interface is intuitive after the learning curve. Wish the pot was slightly larger for big families. Sealing ring retains odors but... See more
Company replied
These glasses are mind-blowing! Screen quality is crystal clear and the AR features work smoothly. Battery lasts about 4 hours of continuous use. Frame is lightweight but nose pads could be more comfo... See more
Company replied
** Avoid at all costs ** I purchased a camping stove which I had to wait for as I initially had an email informing me they were due a re-stock of the item. During this time of waiting there was n... See more
Company replied
Company details
Written by the company
Welcome to Homebound Essentials, the ultimate destination for all your home lifestyle and gadget needs! As a dedicated team of passionate individuals, we are here to ensure that your home life is not only comfortable but also convenient and enjoyable. At our store, we offer a wide range of products carefully curated to enhance your living space. Whether you're looking for stylish home decor, innovative kitchen gadgets, or cutting-edge technology, we have you covered. Our goal is to be your one-stop-shop, providing everything you need to upgrade and transform your home. We understand the importance of creating a space that reflects your unique style and meets your specific needs. That's why we handpick each product with meticulous attention to detail, ensuring the highest quality, functionality, and aesthetic appeal. With our diverse selection of products, you can discover the latest trends and find the perfect items to complement your home. Whether you're a busy professional, a creative artist, or a growing family, we have something for everyone. Our mission is to offer you a seamless shopping experience, allowing you to effortlessly find what you need and bring your vision for your home to life. As passionate individuals committed to customer satisfaction, we go the extra mile to provide exceptional service. Our team is always ready to assist you, whether you have a question about a product or need guidance on making the right choice for your home. We believe that excellent customer support is the foundation of a positive shopping experience. So, why wait? Explore our extensive collection of home lifestyle and gadget products today and take the first step towards transforming your living space into a haven of comfort and style. We are here to make your home life truly exceptional, and we can't wait to serve you!
Contact info
19 Springwood Rd, Barming, ME16 9PP, Maidstone, United Kingdom
- +44 7537188740
- hello@homeboundessentials.com
- homeboundessentials.com
About as bad as it gets really
About as bad as it gets really. You should really be able to leave a zero star review, as that is appropriate in this case.
I ordered an item from the Homebound Essentials website on the 15th January as a birthday present for my brother-in-law.
Since the day it was ordered, until today, I haven't had any correspondence from the company to confirm that my order was placed, received, when I can expect it to be delivered. Nothing.
I have made a number of calls and left voicemails on the mobile number listed on their 'Contact us' page on the website - 07537188740 - with no call back. I have also sent numerous emails, as well as direct messages to their social media accounts, and have had nothing in response. The most recent posts on both their Facebook and Instagram accounts are dated the 26th and 27th May 2023, respectively, so this didn't inspire any confidence either.
I would recommend avoiding this organisation completely, as I have a feeling they may no longer be in operation. That is the only logical explanation I can come up with for their complete lack of communication.
Luckily, I was able to raise a dispute with my payment provider, and get my money back. AVOID!!
December 15, 2025
Unprompted review
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I ordered the tent from this company…
I ordered the tent from this company earlier in the year. Unfortunately I didn’t check the product as it was winter in Australia. When I opened the box there were two pieces missing. The tent was easy enough to assemble, however folding it into anything bar a two and a half metre triangle has been impossible! I can’t go camping as I can’t fit the thing in my car! Absolute disaster! I believe the tent, which is the same colour as the Mogics Carsule, a deceptive move by this company, is not fit for purpose! I tried for hours to fold it back up, even following the Mogics tutorial on YouTube. Please do not purchase. This cost me over $500 au for a piece of junk I can’t use. The company refused to refund me as it was over the 3 month return period. So disappointed ☹️
December 1, 2025
Unprompted review
Reply from Homebound Essentials
Hi Jane,
Thank you for your feedback. We understand your frustration regarding the assembly and folding of the tent, but we must stand by our established store policies.
We strongly recommend that all customers inspect their items and verify the contents of their order immediately upon delivery. We offer a 30-day return and exchange policy specifically to ensure that if an item is not as expected or if something is missing, we can assist the customer and resolve the issue right away.
In this instance, because we were only contacted three months after the delivery, we are unable to verify the claim of missing pieces. Without timely notification, we cannot determine if parts were missing at the point of manufacture or if they were misplaced after delivery. For the integrity of our returns process, we cannot offer refunds or replacements once this window has passed.
While we understand this is not the outcome you were hoping for, our policies are in place to ensure a fair and verifiable process for all of our customers.
Sincerely,
The WonderKidz Gifts Team
I ordered a set of decorative candle…
I ordered a set of decorative candle holders and a kitchen gadget (a milk frother) as gifts. Both items looked great online, but the delivery took longer than expected — almost 10 days. When they arrived, one of the candle holders had a small chip on the base. I reached out to customer service, and they were polite and offered to send a replacement, but it took a couple of days to get a reply. They did fix it in the end, but the delay was a bit annoying since it was meant for a birthday. The quality’s good, but I think they could improve shipping times and response speed.
July 15, 2025
Unprompted review
I bought a smart kitchen thermometer as…
I bought a smart kitchen thermometer as a Father’s Day gift, and overall, it was a good experience. The gadget works really well and connects to Bluetooth easily — my dad uses it every weekend when he grills. The only hiccup was that the first shipment was delayed by a few days, but the team was quick to respond when I asked about tracking and kept me updated until it arrived. The packaging was neat and gift-ready, so I didn’t even have to rewrap it. Solid 4 stars — just wish it had shipped a little faster.
August 19, 2025
Unprompted review
I ordered one of their electric salt…
I ordered one of their electric salt and pepper grinder sets as a Christmas gift for my parents, and I’m so glad I did. It looks sleek, feels sturdy, and works perfectly. My mom said it’s her new favorite kitchen gadget! The order came nicely packaged and included a little thank-you card, which was a cute touch. I had a small question about batteries, and the support team emailed back within an hour with a helpful answer. Super impressed with both the product and the people behind it
September 30, 2025
Unprompted review
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I bought a kitchen knife set and…
I bought a kitchen knife set and cutting board bundle from HomeBound Essentials as a wedding gift for my cousin, and it was such a hit! The knives are super sharp and come in a really nice block that looks great on the counter. Everything arrived well-packed and on time. I reached out to their team before ordering because I wanted to make sure it would ship before the big day — they replied the same afternoon and even upgraded my shipping at no extra cost. Great quality, great service, and honestly, the presentation made it look way more expensive than it was!
October 5, 2025
Unprompted review
** Avoid at all costs **
** Avoid at all costs **
I purchased a camping stove which I had to wait for as I initially had an email informing me they were due a re-stock of the item.
During this time of waiting there was no correspondence from them at all despite my repeated contact.
Eventually, after 10 weeks or so my item was delivered but crucial components missing from the box so refund requested but no contact since!
Quick to take your money but then the service is awful! Everything they say regarding items, delivery etc etc is totally incorrect!
January 28, 2025
Unprompted review
Reply from Homebound Essentials
Hi Peter,
Thank you for your honest feedback — we’re truly sorry for the frustration you’ve experienced. This is not the standard of service we aim to provide.
We sincerely apologize for the delay in receiving your item and for the missing components, which should never have happened. We also understand how disappointing it is not to receive timely updates, especially after reaching out multiple times.
Please contact us again at info@homeboundessentials.com with your order number so we can immediately review your case and issue the appropriate resolution, whether that’s a refund or sending the missing parts. We’re committed to making this right and improving our service.
Thank you for your patience,
Kaitlyn
Customer Support Manager
Fraudulent Fraudulent Fraudulent
Fraudulent Fraudulent Fraudulent. Don’t buy from here you will not receive nothing DO NOT BUY FROM HERE!
March 9, 2025
Unprompted review
Reply from Homebound Essentials
Hi Jeff,
We’re truly sorry to hear that you feel this way. Please know we are a real business and our team works hard to process and ship every order.
If you’re experiencing an issue with your order, we would appreciate the chance to look into it and resolve it for you. Kindly reach out to us at info@homeboundessentials.com with your order number, and we’ll do everything we can to help.
Thank you,
Kaitlyn
Customer Support Manager
Scam company
Scam company! I placed an order to buy a present from my boyfriend, mislead by the positive reviews which I now believe to be fake, but after reading some of the negative reviews I had my doubts and cancelled the order. I contacted them and they said they would give me a refund, and that it would take 15 working days. However, that time has passed and there is no sign of my money. I contacted them about this and I haven't received a reply since January 27th so I think it is safe to say that they have no intention of refunding me. I now have to go through my bank to dispute the charge. Do not buy from here!
January 23, 2025
Unprompted review
Reply from Homebound Essentials
Hi Elliot,
We're very sorry to hear about your experience and completely understand how frustrating this must be. Please know that we take all refund requests seriously, and it's never our intention to leave any customer feeling ignored or misled.
Refunds can occasionally take longer than expected to process, especially if there are delays with banks or payment providers, but we absolutely want to ensure you receive what you're owed. If you haven’t already, please reach out to us again at info@homeboundessentials.com with your order number so we can re-open this case and prioritize it.
We’re here to help, and we appreciate your patience and the opportunity to make things right.
Kind regards,
Kaitlyn
Customer Support Manager
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Scam company do not order anything from…
Scam company do not order anything from here they’ll take your money and not send you the goods. AVOID at all costs
January 19, 2025
Unprompted review
Reply from Homebound Essentials
Hi Charles,
We're truly sorry to hear that you feel this way. We take accusations like this very seriously, as we are a legitimate business and care deeply about our customers’ experience.
If your order has been delayed or something has gone wrong, we’d like the opportunity to make it right. Please reach out to our support team at info@homeboundessentials.com with your order number so we can investigate and resolve this for you as quickly as possible.
Thank you for your feedback — we’re always working to improve and appreciate the chance to earn back your trust.
Kind regards,
Kaitlyn
Customer Support Manager
Kitchen Game Changer
This cooker does everything! Perfect rice, tender meats, even yogurt. Interface is intuitive after the learning curve. Wish the pot was slightly larger for big families. Sealing ring retains odors but replacements are cheap. Timer is accurately precise.
December 8, 2024
Unprompted review
Reply from Homebound Essentials
Hi Yumi,
Thank you for the wonderful review! We’re so glad to hear that the cooker is performing well for a variety of dishes, from perfect rice to tender meats and even yogurt. It’s great to know the interface became intuitive after getting the hang of it.
We appreciate your feedback about the pot size — we’ll definitely take that into account for future models. As for the sealing ring, we’re happy to hear replacements are an easy fix and that it’s not a major issue for you.
Thanks again for sharing your experience, and we’re thrilled it’s making cooking easier for you!
Best regards,
Kaitlyn
Customer Support Manager
Almost Perfect Hydration
Keeps drinks cold for 24+ hours! Straw design is clever and spill-proof. The handle is comfortable for carrying. Only critique is the lid can be tough to clean thoroughly. Fits car cup holders despite size. Powder coating still pristine after daily use.
November 18, 2024
Unprompted review
Reply from Homebound Essentials
Hi Caiden,
Thank you for your amazing review! We’re thrilled to hear that your drink stays cold for over 24 hours and that you’re enjoying the clever, spill-proof straw design and comfortable handle. It’s also great to know that it fits in your car cup holder, despite the size!
We appreciate your feedback on the lid cleaning — we’re always looking for ways to improve the design, and your input is helpful as we continue to refine it.
Thanks again for sharing your experience, and we’re so glad the bottle has been working great for you!
Best regards,
Kaitlyn
Customer Support Manager
Nostalgic Comfort
These slippers are adorably cozy! The retro design gets lots of compliments. Memory foam feels great but takes about 3 days to properly mold. Sizing runs a bit large - I'd go down half a size. Plush material still soft after washing, though slightly less fluffy.
December 4, 2024
Unprompted review
Reply from Homebound Essentials
Hi Teresa,
Thank you for the kind review! We’re so glad to hear you’re enjoying the cozy comfort and retro design of the slippers. It’s great that the memory foam has been working well for you, and we appreciate your feedback on the sizing — we’ll definitely keep that in mind for future customers.
We’re also happy to hear the plush material holds up well after washing, even if it’s a little less fluffy. Your insights help us continue to improve.
Thanks again for sharing your experience, and we’re so glad you’re loving your slippers!
Best regards,
Kaitlyn
Customer Support Manager
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Future is Here, Almost
These glasses are mind-blowing! Screen quality is crystal clear and the AR features work smoothly. Battery lasts about 4 hours of continuous use. Frame is lightweight but nose pads could be more comfortable for long sessions. Connection occasionally drops when phone is in back pocket. Still, best AR glasses I've tried.
December 25, 2024
Unprompted review
Reply from Homebound Essentials
Hi Franklin,
Thank you so much for your fantastic review! We’re thrilled to hear that you’re enjoying the screen quality and AR features. It’s great to know the glasses are providing such an immersive experience.
We really appreciate your feedback on the nose pads and occasional connection drops. These insights are invaluable as we work to improve the product, and we’ll take them into consideration for future updates.
Thanks again for sharing your experience, and we’re so glad you’ve found the glasses to be the best AR option you’ve tried!
Best regards,
Kaitlyn
Customer Support Manager
Humane and Effective
Finally, a mousetrap that doesn't make me feel guilty! Used it for 3 weeks during our cabin's mouse season. Caught 5 mice, all unharmed. The app notifications work great, though sometimes there's a slight delay. Battery life could be better - needed changing after 2 weeks. Love that it's reusable and easy to clean.
November 15, 2024
Unprompted review
Reply from Homebound Essentials
Hi Ashley,
Thank you so much for your thoughtful review! We’re thrilled to hear that the mousetrap worked well for you and that you appreciated its humane design. We’re always glad to hear when our products make life a little easier, especially during those tricky times!
We also appreciate your feedback on the app notifications and battery life. We’re constantly working on improvements, and your input helps us in that process.
Thank you again for sharing your experience, and we’re so happy it’s been a helpful solution for your cabin!
Best regards,
Kaitlyn
Customer Support Manager
Fraudulent Company
Complete scam company. Sent a playmat to us that took 6 weeks to arrive, wrong colour and size. Organised a return with us via Evri courier which is taking weeks, can see that the delivery failed on their end and is now being returned to us. This playmat was ordered in March and we’re still dealing with this issue now. They have time to reply to a trustpilot review from my partner but no time to respond to my emails or pick up their phone with an explanation or resolution on what’s happening with this refund. Total scam and evil as they know I’m heavily pregnant and expecting a baby anytime now too. Company will be reported and will be attempting further avenues to getting our £150 back. They state they have a UK warehouse on their website but street view just shows a housing estate. So dodgy, avoid them at all costs.
PS they’ve replied to my partners review stating that they send their returns to a ‘charity address’ so why has this person refused the delivery? Also there was a company name on the return label they provided me called “TrekTechGear” so I find it extremely hard to believe that claim, and ultimately it’s resolved absolutely nothing for us!! Give us our money back!
Update 19/06/24 they have removed their reply to my partners post. They agreed to refund the rug on the 4th June and said it would take 15 days for the refund to process. It is now 15 days later and still no sign of refund. Awful people!
Update 23/06/24 credit company have refunded the money to us.
June 4, 2024
Unprompted review
Reply from Homebound Essentials
Hi Elisabeth,
We’re truly sorry for the distress and inconvenience this experience has caused — especially during such an important and personal time in your life. Your frustration is completely understandable, and we take full responsibility for the breakdown in service you’ve described.
We acknowledge the long delay in delivery, the incorrect product, and the complications with the return process — this is far from the level of service we aim to provide. We're also very sorry for the lack of timely communication on our part, which only added to the frustration.
Regarding the return: it’s true that we occasionally work with third-party fulfillment and return partners, which may result in unfamiliar names on return labels. However, the failed delivery and refund delay are on us, and we sincerely apologize for that. We’re glad to hear your credit company was able to resolve this for you, though we deeply regret that it had to escalate to that point.
Please know we are reviewing this case internally to ensure this doesn’t happen again, and we are committed to improving our processes and communication moving forward.
Wishing you and your growing family all the best,
Kaitlyn
Customer Support Manager
Fraudulent Drop Shipper!
Fraudulent Drop Shipper!
Scam company do not use. Purchased a playmat for our son and after it took 6 weeks to arrive it was terrible quality and the wrong colour. Company’s address is obviously not a genuine address and after we somehow managed to initiate a return, it went to a lovely residential village in Germany for some reason. The delivery was refused and the playmat is being returned to us by the courier. Avoid at all costs.
May 31, 2024
Unprompted review
Reply from Homebound Essentials
Hi Harry,
We’re really sorry to hear about the issues you’ve experienced with your order and completely understand your frustration. We take these kinds of concerns seriously, and we’d like to clarify that we are a legitimate business. However, we acknowledge that your experience was far below our usual standards, and we apologize for the inconvenience.
Regarding the delivery issues, we recognize the importance of receiving the correct product on time and in good condition, and we’re disappointed that we didn’t meet those expectations. If you haven’t already, please reach out to us at info@homeboundessentiuals.com with your order number, so we can look into the return and offer a resolution. We want to make this right for you.
Thank you for bringing this to our attention — we value your feedback as it helps us improve our service.
Kind regards,
Kaitlyn
Customer Support Manager
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Do not bother
Do not bother
A chair I ordered was never delivered. Apparently list. I was told I would have to wait for stock, I was also told they might have to give me a refund
I stated clearly that I would rather have the chair, However again a few weeks later with zero communication I have now asked for a refund, let’s see if I can get it
I mean, it’s a joke. If you look at their reply it’s a year later so for God sake avoid this company.
March 4, 2024
Unprompted review
Reply from Homebound Essentials
Hi Deborah,
We’re genuinely sorry for the frustration and inconvenience this situation has caused. It’s clear we fell short of your expectations, and we truly regret the lack of communication around your order.
Please know that we’re committed to resolving this issue as quickly as possible. If you still prefer the chair, we’ll do everything we can to check on its availability and prioritize getting it to you. If you’d prefer a refund, we will ensure it is processed without further delay.
We truly value your patience and understanding, and we’re here to help. Please reach out to us at info@homeboundessentials.com with your order number so we can resolve this promptly.
Kind regards,
Kaitlyn
Customer Support manager
Fraudulent company
This is a fraudulent company with absolutely abysmal service. They do not deliver within 7-10 days at all. Their customer service is one person who offers AI/robotic responses which are not helpful. Ordering from here has been a colossal mistake.
May 21, 2024
Unprompted review
Reply from Homebound Essentials
Hi Amarpreet,
We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it can be when expectations aren’t met, especially regarding delivery times and customer support.
While we strive to fulfill all orders within the estimated timeframe, unexpected delays can occasionally happen — and when they do, our goal is always to communicate clearly and resolve issues promptly. We're sorry if our responses felt impersonal or unhelpful, and we’ll be reviewing this internally to improve our service going forward.
If your order is still unresolved, please reach out to us directly at info@homeboundessentials.com with your order number — we’re here to help and would like the chance to make things right.
Kind regards,
Kaitlyn
Customer Support Manager
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