Homecctv Reviews 

192
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We had our CCTV fitted around 8-10 years ago and at the time the team were great. Today I’ve had a new internet fitted and my cameras needed to be connected. I dropped Rob a message on WhatsApp to se... See more

Company replied

Rated 5 out of 5 stars

We have been with this company for approx 7 years now, we have recently updated to a 4 camera system with them. Really good system and phone app. Records and notifies you of anyone present, built in... See more

Company replied

Rated 5 out of 5 stars

Extremely impressed with Home CCTV & Alarms. We have had 3 cameras installed by their engineer, James. He was knowledgeable, efficient and very helpful and has done an excellent installation. He had... See more

Company replied

Rated 5 out of 5 stars

Had our cameras upgraded today by Homecctv. There engineer james was amazing from start to finish. He was respectful of our property, very friendly & very knowledgeable. He explained everything to u... See more

Company replied

Company details

  1. Security Equipment Store
  2. also in
  3. Burglar Alarm Store

Written by the company

Home CCTV Ltd is a family run business providing CCTV & Smart Alarm installations covering most of the North of England. Established in 2016 to provide first class systems for homeowners, initially choosing to focus solely on CCTV, but have now extended our experience and service to Smart Alarms and also for commercial premises. Our systems are designed to be easy to use, regardless of your level of technical ability. We pride ourselves on providing great customer service, with an ever-growing customer base which now exceeds 8000 satisfied customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

192 reviews

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4.8

All reviews

(192)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

CCTV fitted inside and outside care house

CCTV fitted inside and outside to manage needs of young man with complex needs. I choose this service for the online tech support and so far these guys have been 5 star!! Thanks go especially to Jack for putting up with my endless questions at all hours!!! Great service. Highly recommended

July 10, 2024
Unprompted review
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Reply from Homecctv

Morning Rachel, Thank you ever so much for taking the time to leave this 5 star review, I will pass your feedback on to Jack, he is a valued member of the team.

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Rated 5 out of 5 stars

I have used Home CCTV for a number of…

I have used Home CCTV for a number of years.I have their camera system and intruder alarm installed and they are both top quality products.The after sales service that Jack has provided is outstanding.I definitely recommend this company.

July 3, 2024
Unprompted review
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Reply from Homecctv

You'll make us blush Roger! many thanks for taking the time to leave us this 5 star review.

Rated 5 out of 5 stars

I would fully recommend HOME CCTV LTD

I would fully recommend HOME CCTV LTD
I had a four camera system installation three years ago on my house.
I moved and they came out and took the cameras down and moved it to my new house
I add I have just moved again and they came out and have took the same system down again . The cameras are well made and robust that they still look new .
I am now having them reinstalled again in the next week at my new house . I can not recommend them enough on how easy it has been to contact them and how friendly they have been

June 5, 2024
Unprompted review
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Reply from Homecctv

Very kind words Andrew and we are always happy to help. Enjoy the new home and we will see you soon.

Rated 5 out of 5 stars

Great Service - Would highly recommend

Joel from Homecctv delivered a really outstanding service when he installed two cameras for us. I was expecting a lot more disruption and mess but Joel was really efficient and tidied and hoovered up after himself. He encountered a few problems on installation but quickly found a way around them. It was a baking hot day but Joel worked really quickly and everything was set up and apps downloaded etc in short order. Everything has been working effectively since. My thanks Joel. I would have no hesitation in recommending Homecctv. The pre and post installation service has also been excellent.

June 25, 2024
Unprompted review
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Reply from Homecctv

Thank you for taking the time to leave this 5 star review Elayne, Joel is a valued member of our team. Glad you are happy with everything.

Rated 5 out of 5 stars

Amazing products

Amazing products, the installers are second to none couldn't do enough
Shoes taken off at the door protection put in place when drilling inside
Neat job completed and shown how everything works
Would 100% recommend
Thank you for your quality work
Kieran

June 28, 2024
Unprompted review
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Reply from Homecctv

Hi Kieran, thanks for taking the time to leave this positive feedback, we really appreciate it. 😊

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Rated 5 out of 5 stars

Brilliant company

Brilliant company. It's nice to know for a small monthly payment my equipment is insured for repairs etc.

June 13, 2024
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Reply from Homecctv

Thanks for the positive feedback Susan, glad we could help.

Rated 5 out of 5 stars

Always excellent service

Always excellent service. Right from beginning to end all the staff are excellent 😁

June 14, 2024
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Reply from Homecctv

Thank you very much Helen for making the time to leave this 5 star review. We are always happy to help.

Rated 5 out of 5 stars

Arrived on the job the time I was given…

Arrived on the job the time I was given very good professional job done no mess very polite went through all the tec with me

May 28, 2024
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Reply from Homecctv

Thanks very much for taking the time to leave this 5 star review. We appreciate it

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Rated 5 out of 5 stars

Faultless

Professional, knowledgeable, friendly and arrived as planned

June 10, 2024
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Reply from Homecctv

Thanks very much Angela for taking the time to leave this 5 star review. We appreciate it

Rated 5 out of 5 stars

An amazing company

An amazing company, thank you for all your help. K&M

May 27, 2024
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Reply from Homecctv

We really appreciate you taking the time to leave this positive feedback, thank you very much.

Rated 5 out of 5 stars

After a conversation with the main man…

After a conversation with the main man they rectified the problem straight away free of charge even though it wasn’t really their fault and the operative who they sent was excellent

June 14, 2024
Unprompted review
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Reply from Homecctv

Many thanks Brendan, Glad Trev was able to get everything working correctly for you yesterday. Any issues, just give us a call on 01132581999

Rated 5 out of 5 stars

Simply the best

They have been brilliant with me. I'm disabled and they are just amazing x

June 7, 2024
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Reply from Homecctv

You are more than welcome Gerry, thank you for making the time to leave this review.

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Rated 5 out of 5 stars

The cameras we was told would be able…

The cameras we was told would be able to zoom in and see reg plates on cars, sadly can not without pixilating, had probs with cameras and sensors and only now almost a year on are they getting sorted.

Edited: As now had a new member of staff come out and sort cameras (and alarm sensors, that batts was dead) So far spot on.

When you phone with any problems they do listen, and setup a date for a member of staff to attend, Only thing i would add if your looking at getting this system, Go for the best cameras.

August 17, 2023
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Reply from Homecctv

Thank you for the update to this review. We will always endeavor to improve.

Rated 5 out of 5 stars

Great service and amazing product

Great service and amazing product. I now have both the cctv and the alarm from Homecctv and I’m really impressed. Happy to recommend!!

May 28, 2024
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Reply from Homecctv

Thanks for the great feedback Jacqueline, Having the cameras and the alarm is truly a "belt & braces" solution which we now recommend for everyone.

Rated 5 out of 5 stars

What a great service by a reputable…

What a great service by a reputable company using quality products.professional guys and offer a great after service if you ever need them,their prompt polite and do a great clean job.5*’s for this company.

June 11, 2024
Unprompted review
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Reply from Homecctv

Thanks for the great feedback Annette, We do our best and it's lovely that you've taken the time to leave such positive feedback.

Rated 5 out of 5 stars

Alarm and CCTV install …

Excellent service from start to install day
No pressure survey good solid advice from knowledgable surveyors
Would definitely recommend

June 10, 2024
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Reply from Homecctv

Thanks for the great feedback Andy, We do our best and we appreciate the positive feedback.

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Rated 5 out of 5 stars

Amazing after few years still there when you need them.

We was having jobs done out back and need to take our camera down for a while.
We’ve had them in for a couple of years but I had to ring to get to know how to get to screws that held them to the wall.
We had already tried lol.
They were absolutely great sent us a video if exactly what too do.
We was doing it right it was just we had to put more pressure on.
Thanks again for your help.

May 25, 2024
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Reply from Homecctv

Thanks for the great feedback Glynis, We are always happy to help in any way we can and it's lovely that you've taken the time to leave such positive feedback.

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company. I started off with 2 cameras and now have a 3rd. I couldn't be happier with the after sales service too. Always keen to help with any query and the install engineers are very polite, friendly and helpful. I would recommend them to everyone!! without a second thought!! well done Homecctv team x

March 15, 2024
Unprompted review
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Reply from Homecctv

Thanks for the great feedback Angela, We take care to only add polite friendly team members to our ever-growing family business. it's lovely that you've taken the time to leave such positive feedback.

Rated 3 out of 5 stars

Limited aftersales support or contact.

Issues experienced have now been resolved. But had a CCTV & Camera Install undertaken on Monday 4th December 2023, unfortunately i experienced a poor installation, wonky white door contacts on a brown door, CCTV camera's installed at a height i struggle to maintain, as night light attracts spiders for moths etc. Once completed, no customer support just a monthly maintenance fee, with little or no contact. They have now tried to contact to remediate, however i am constantly busy or out of the country, so this hasnt been rectified as yet.

May 23, 2024
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Reply from Homecctv

Hi John, Sorry to hear you were not happy with parts of the original install, we normally don't contact customers after every install as we expect everything to be perfect and we normally check everything is correct before we leave on the day of install. However we are always available if you needed to discuss any problems or need assistance. Your system was installed over 2 years ago so we are surprised to be finding out now there was an issue. We had spoke to you a few weeks ago to discuss and to arrange to come back to resolve any issues you might have and you even enquired about adding another camera however since then we cannot seem to get hold of you? We have called many, many times but you have still not got back to us? So when your ready let us know and we would be more than happy to come out and see you to discuss what needed rectifying and of course the extra camera.

Many thanks

Damien
******************************
Hi John,

I have tried numerous times again to contact you to follow up from our visit to rectify the issues on the 11th of September, however i do know you are constantly out of the country working so this can be difficult to get hold of you. As you were there on the 11th of September when we completed the work and signed it off with our installer i am assuming you are now happy with the resolution. If you do need anything else or have any further questions then please feel free to contact us.

Many thanks

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