Home Cinema Center Reviews 88

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, often describing them as beautiful and well-built, exceeding expectations upon arrival. Many people highlight the efficiency of the delivery service, noting that items arrived quickly, often sooner than anticipated, and in perfect condition. The overall purchasing process, from selection to delivery, is frequently described as smooth and easy. However, some customers reported significant issues with order processing and customer service. A few people experienced delays, lack of communication, and difficulty obtaining updates on their orders, with some orders even disappearing from their history. There were also instances where customers found the staff to be unhelpful, rude, or dismissive when attempting to resolve issues or inquire about their purchases.

What people talk about most

Product

People report positive experiences with product. Customers praise the amazing collections and selection of... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast shipping and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the easy order... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent and amazing... See more

Staff

Clients share ambiguous opinions on staff. Many reviewers praise the helpfulness of staff members, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a leather sectional to go in my new house. I stumbled upon HCC and saw they have several build your own designs. Customer service helped with some dimensions and placed an order.... See more

Rated 5 out of 5 stars

I ordered a magnolia manor bedroom set. It arrived very quickly and is stunning with the detail on all of the pieces. Delivery crew was expedient and HCC staff was amazing with all of the question I... See more

Company replied

Rated 5 out of 5 stars

I was looking to build a home office set with custom library wall, desk, and other matching pieces. HCC customer service helped fit the pieces of a collection to my room dimensions. Shipping was... See more

Rated 5 out of 5 stars

Very impressed with the speed and efficiency of this company. I ordered a ornate living room set and it was delivered in less than 2 weeks across country. Arrived perfect and it's even more beautifu... See more

Company replied


Company details

  1. #142 of 165 best companies in Furniture Store

Information provided by various external sources

Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.


Contact info

3.9

Great

TrustScore 4 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Customer service was outstanding with…

Customer service was outstanding with handling by order. I had a change of address that I accidentally tally entered. I called HCC up after my order shipped and they rerouted for me without any issue.

Our entertainment center arrived quickly and in perfect condition. Stress free when. Dealing with people who care and take steps to remedy immediately. Thank you so much!

August 24, 2025
Rated 5 out of 5 stars

We received excellent customer service…

We received excellent customer service with our furniture order. We contacted HCC for information on a new home office library wall desk set. They helped with the dimensions and placing our order. Was delivered very quickly and they helped schedule for a day I needed due to my work. Excellent experience.

August 30, 2025
Rated 5 out of 5 stars

Very fast shipping of our new dining…

Very fast shipping of our new dining set. We ordered part of the magnolia collection dinning sets. It's a stunning coastal look for our new beach home.

HCC answered our questions quickly and shipping service was great.

August 12, 2025
Rated 3 out of 5 stars

Super slow delivery

We ordered some couches, and before we ordered them we were told it would be two weeks to have them delivered. I dont know if we misunderstood, or what, but it was two weeks to process the order, then another 2 weeks in transportation. Plan on it taking a while to get anything

August 18, 2025
Rated 5 out of 5 stars

I was looking for a leather sectional…

I was looking for a leather sectional to go in my new house. I stumbled upon HCC and saw they have several build your own designs. Customer service helped with some dimensions and placed an order. Showed up quickly and fit my space perfectly. Like an interior designer had planned it out. Thanks for help. Family is loving it this holiday season!

August 20, 2025
Rated 5 out of 5 stars

I had a difficult time finding a…

I had a difficult time finding a bedroom set locally. I found it at HCC and got one of the last sets in the country. Glad we did not give up our search. Thank you!!

August 8, 2025
Home Cinema Center logo

Reply from Home Cinema Center

We are happy to hear about your experience with our company and glad you received excellent service. We are always hear for any questions and hope to see you shop again with us.

Rated 5 out of 5 stars

I am very happy with the furniture and…

I am very happy with the furniture and service received. Great delivery crew!

August 4, 2025
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Reply from Home Cinema Center

We are happy to hear about your experience with our company and glad you received excellent service. We are always hear for any questions and hope to see you shop again with us.

Rated 5 out of 5 stars

We love our new dining set that we…

We love our new dining set that we ordered in time for the holidays. Arrived much faster than expected. Great shipping service too.

August 6, 2025
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Reply from Home Cinema Center

We are happy to hear about your experience with our company and glad you received excellent service. We are always hear for any questions and hope to see you shop again with us.

Rated 5 out of 5 stars

We were a little nervous ordering a…

We were a little nervous ordering a large living room set online, but HCC staff put to rest all of our fears. Placed our order by phone and received tracking details within 2 days. Our entire order was delivered in just over a week and was stunning. Delivery crew was outstanding as well.

August 1, 2025
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Reply from Home Cinema Center

We are happy to hear about your experience with our company and glad you received excellent service. We are always hear for any questions and hope to see you shop again with us.

Rated 5 out of 5 stars

I had looked in my town for a bedroom…

I had looked in my town for a bedroom set and could not find what I wanted. HCC offered a huge selection and actually had it in stock. Delivery was fast and arrived perfect condition with setup in my bedroom. Very happy with our decision.

August 9, 2025
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Reply from Home Cinema Center

We are happy to hear about your experience with our company and glad you received excellent service. We are always hear for any questions and hope to see you shop again with us.

Rated 5 out of 5 stars

Excellent customer service with fast…

Excellent customer service with fast shipping and beautiful products. Thanks for smooth transaction.

July 7, 2025
Home Cinema Center logo

Reply from Home Cinema Center

We are happy to hear about your experience with our company and glad you received excellent service. We are always hear for any questions and hope to see you shop again with us.

Rated 1 out of 5 stars

I have spent $8000 in furniture here…

I have spent $8000 in furniture here with extended warranty on all. My sectional unraveled and falling apart. I called and like everyone else no help. I sent them everything they asked for, warranty, pictures etc. They refuse to respond. Do not buy from here

November 7, 2025
Unprompted review
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Reply from Home Cinema Center

We’re sorry to hear about your concerns. Our records show that the furniture was delivered nearly a year ago and that the damage reported is consistent with pet-related wear, which is not covered under the manufacturer’s warranty. Additionally, no extended warranty was purchased for this order. We did review all photos and information provided, and we communicated the findings. We understand this is not the outcome you were hoping for, but we are unable to approve a warranty claim for damage caused by misuse. A formal notice has been provided. If you have further questions, we’re happy to discuss them directly

Rated 5 out of 5 stars
Home Cinema Center logo

Reply from Home Cinema Center

We are happy to hear about your experience with our company and glad you received excellent service. We are always hear for any questions and hope to see you shop again with us.

Rated 5 out of 5 stars

I ordered a magnolia manor bedroom set

I ordered a magnolia manor bedroom set. It arrived very quickly and is stunning with the detail on all of the pieces. Delivery crew was expedient and HCC staff was amazing with all of the question I dreamed up. Just wanted to share my great purchase experience.

July 3, 2025
Home Cinema Center logo

Reply from Home Cinema Center

We are happy to hear about your experience with our company and glad you received excellent service. We are always hear for any questions and hope to see you shop again with us.

Rated 2 out of 5 stars

I thought that I ordered mu…

I thought that I ordered mu granddaughters bedroom set as individual pieces because I needed 2 night stands and didn't need a dresser mirror. Wjen my order came th we re was only 1 night stand and a dresser mirror. So they next day I text then and my response was " well thats what you ordered!" I responded and said I would have never purchased a mirror, I have no use for one. Her response was the same. I finally found a phone number for them and so I called. I explained my situation to the man on the other end of the phone and his response was even more shocking. He said she was right and they "Don't make mistakes!" I was so taken back with his response that I said " your tellong me your perfect? And he said yes! Than after going back and forth for a few mimutes, it finally came out that you can only order bedroom suites, not individually. At no time did either one ask me how to make it right? I own a business and this is not the way to treat your customers because negative feedback is like a terminal illness, it will eat you alive!

September 22, 2025
Rated 5 out of 5 stars

I was looking for a bedroom set and…

I was looking for a bedroom set and didn't have much luck with the local stores. Found what I wanted online and had it at my house in less than 2 weeks. Very happy with the store responsiveness and speed of delivery. Is

June 30, 2025
Home Cinema Center logo

Reply from Home Cinema Center

We are happy to hear about your experience with our company and glad you received excellent service. We are always hear for any questions and hope to see you shop again with us.

Rated 5 out of 5 stars

HCC did a great job answering all of my…

HCC did a great job answering all of my questions, communicating shipping info, and delivering a beautiful bedroom set to my new home. Great shopping experience and would do business with again.

July 30, 2025
Home Cinema Center logo

Reply from Home Cinema Center

We are happy to hear about your experience with our company and glad you received excellent service. We are always hear for any questions and hope to see you shop again with us.

Rated 5 out of 5 stars

Great delivery and knowledgeable…

Great delivery and knowledgeable assembly people!

August 23, 2025
Home Cinema Center logo

Reply from Home Cinema Center

We are happy to hear about your experience with our company and glad you received excellent service. We are always hear for any questions and hope to see you shop again with us.

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