Paid extra for express shipping (says 6-10 days) and 15 days later still no delivery. Had no idea the item would ship all the way from China - and the tracking number provided is BS - it gives no det... See more
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I placed my order two weeks ago and still haven't received anything. The support team has not responded to my emails and the tracking number provided still says that the package is waiting to be picke... See more
Homeheil did not deliver their product as advertised. When questioned, they give you the runaround and just keep saying "in transit" which never does make it to you. DO NOT USE THIS COMPANY! I had... See more
I was scheduled for delivery yesterday nothing came! It’s been weeks since I placed the order. Maybe tomorrow will be the day!!
Company details
Written by the company
At HomeHeil, we are passionate about helping you live a sustainable lifestyle. We understand that our planet is facing many environmental challenges, and we believe that small changes can make a big impact. That's why we have created an online shop for household products that are reusable, eco-friendly, and sustainable. Our carefully curated selection of items includes everything from kitchen and dining essentials to home decor and storage solutions. All of our products are made from recycled materials, so you can feel good about your purchase knowing that it's contributing to a more sustainable future. In fact, our mission is to introduce a new way of living that prioritizes sustainability without sacrificing style or convenience. We believe that everyone should have access to affordable, high-quality household products that are good for the planet. That's why we work hard to keep our prices competitive and offer exceptional value and customer service. Our team is always available to answer any questions or concerns you may have, and we strive to provide a seamless shopping experience from start to finish. At HomeHeil, we want to make it easy for you to live a greener lifestyle. By offering creative, trendy, and high-quality products, we hope to inspire you to make more sustainable choices every day. Whether you're looking to reduce your carbon footprint, live a more sustainable lifestyle, or simply want to upgrade your home with beautiful and eco-friendly products, HomeHeil has got you covered. Join us in the movement towards a greener future. Shop with us today and start making a positive impact on the environment!
Contact info
Room 1210, Block C, Meidu Plaza, XiaoHe Street, GongShu District, HangZhou City, ZheJiang Province, 310011, Hangzhou, China
- +86-18368095116
- support@homeheil.com
- homeheil.com
Hasn’t replied to negative reviews
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I bought a iPhone 14 Pro Max case 2…
I bought a iPhone 14 Pro Max case 2 weeks ago and I didn’t receive it yet !!! The didn’t return my money back also
Slowwwwwwww Delivery
Almost 3wks have passed since I ordered a simple iPhone case and yet the case is still just "on its way"!
Never received my purchased !!!!!!!
The product wasn't what was described
The product wasn't what was described, and they wouldn't respond to request for a refund...horrible customer service!
Took a month to arrive and it’s a dupe
I ordered two iphone cases and they took almost 1 month to arrive. When they did, I compared the new case to my old genuine apple case and it’s close…but I’m not sure this one is the real deal. Subtle differences in the buttons, the font, the color and there is a visible seam along the sides that the Apple case does not have. Also one of the side buttons is just a hole and is very flimsy and will likely break quickly. I left them a one star review on their site but I bet they won’t publish it. Wish I’d read reviews here first, next time I’m going to order directly from Apple.
NEVER RECEIVED MY ORDER
NEVER RECEIVED MY ORDER , I THINK THEY ARE A SCAM !!!!!
Nothing
It was alright I would appreciate having my order in English and a better method of checking the status of my order
I never received my order.
Never got my order
As of 12/10/25 product not received
As of 12/10/25 product has not been received. Only item I may review is delivery time, which is not good.
For me it was a surprise that the order…
For me it was a surprise that the order came from china
And the order is still not delivered after almost 3 weeks
Haven’t Received Phone Case
I ordered a phone case on 11/8/25 and still have not received it. I emailed the company to ask when the product will ship and they haven’t responded.
This has been awful with lack of…
This has been awful with lack of communication and updates: I would
Never recommend this to anyone
Buyer beware!
Homeheil did not deliver their product as advertised. When questioned, they give you the runaround and just keep saying "in transit" which never does make it to you. DO NOT USE THIS COMPANY! I had to report it to my credit card company to dispute the charge. After requesting a refund, more than once, they did "agree" to the refund and told me I was terrible. They are clueless on what real customer service is. If you are going to advertise your product with the timeframe for delivery, stick to it. I was asked to never purchase anything from them again... well, I guess that's easy since I didn't get my purchase in the first place!
I have not received product ordered??
I have not received product ordered??? Why not?
Haven’t gotten package and I paid for…
Haven’t gotten package and I paid for express shipping.
Disappointed
I was scheduled for delivery yesterday nothing came! It’s been weeks since I placed the order.
Maybe tomorrow will be the day!!
I ordered a phone case fifteen days ago…
I ordered a phone case fifteen days ago and it's been fifteen days and you still haven't delivered it.
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