Home Hub Group Reviews 194

This is the 2nd time we have used Home Hub Group.
More double glazing downstairs including, French windows, bay windows and a kitchen door, and couldn't be happier. Ryan and Martin (fitters) were ultra professional, tidy, with excellent attention to detail. No hesitation to recommend this company and the 2 chaps that did the fitting.

This is the 2nd time I have used you for my various properties and this was a recommendation. The 1st home, you as a company couldn’t provide an exacter fan in window from the bathroom. But still went ahead with the installation. All ok with the installation and my tenant is very pleased.

The 2nd Property this however caused many issues from ordering 3 windows and the one was not correct. This meant there was a window which had been made which was incorrect. I ended up negotiating the fitting of this window which I didn’t need. So you went away to make another window to correct your error. This was at my expense. You confirm emails of times and dates for the installation and don’t turn up. This has caused issues with my tenants taking time off and losing pay. You need to learn by your mistakes and communicate with each other.

After my review I was very unhappy to see you had taken money from my credit card for fitting a window I didn’t want and now you’re saying it’s my fault. Unbelievable.! When you first came out I never took you to the bedroom window as it was irrelevant. So the whole point is you should send a refund for the fitting in full of a window which was not required. You require money upfront of a percentage then send numerous messages saying you want full payment before fitting.! So if you do have any issues afterwards you’re not interested.

Will not be using you again.!

We bought three large French doors / bay windows from Home Hub group and we are very pleased with the result and the whole process.
- We went to their showroom in Berkshire, which is very impressive. Our salesman (Dan) was really great at getting us a product that suited our needs at the best cost.
- Home Hub Group seems to have invested a lot of money in a customer relationship management software that looks very professional, so your quote and the confirmation process after the surveyor’s visit looks super professional, with electronic signature, so you have a real contact in hand. You can make all the payments with a credit card too.
- The surveyor (Martin) was very diligent, making sure that we get an installation that suits us, with the lowest possible door thresholds.
- The two installers (Stuart and Ben) were absolutely fantastic, with a very high attention to details.
- I got all my paperwork quickly: 10 year warranty & building controls certification when I asked for it.

We are so happy with the result that we have now ordered 21 more windows from Home Hub Group and they were again very competitive price-wise.

There were few delays that were rectified quickly. The installation was delayed by two weeks but they were very apologetic about this and it was not an issue for us. The corner posts of one bay window arrived white instead of anthracite and someone from home hub group had to come back two times to fix this and was very professional and efficient. Communication at all stages of the work was really good.

We are very pleased with with the service Home Hub has given us. From start to finish we would thoroughly recommend them

The Home Hub sales process was supportive and they were able to answer questions, offer good advice and give me assurance the bi-folds and gable window we bought would be a good product for our needs. The product quality when they arrived was great. My only reservations in giving five stars was it took a bit longer between confirmation of order and installation than I was led to believe at the start and the installation team didn’t bring one component so had to go over onto a second day. Overall though, very happy with the end result and can recommend this company.

Went in for a visit to discuss our needs and the representative was open to our ideas and showed us the various styles available,Once we had chosen our doors the surveyor was booked to survey and to confirm what we wanted was feasible to do. Surveyor came and agreed wgat we hated was OK to do,the doors were ordered and a install date agreed all payments were done through a secure dedicated web site,doors arrived on time with the door fitter and installed with no fuss. Home Hub were always available to talk to throughout the process.

Great service from Raif Epping Homehub right through to the team installing Curtis, Conner and others who were all brilliant. Very pleased with our new windows

Really nice quality door and the fitting was faultless

Great service communication and product

Communications were excellent every step of the way. Staff helpful and friendly.

Great service from start to finish!
I loved the wattsapp group that was set up which made communication between us a joy…
Any questions I had were answered immediately via our chat group which really worked for me!!!
I will certainly be using your company on all my projects
Thanks again guys
Great service 👍👍👍

Excellent Customer Service from start to finish.
Would and have already recommended to Friends and Family

Good product, quick turnaround but remedial works a little slow.

Automated workflow and communications were excellent, up until the product failed quality checks. Net result, waited 6 months from initial order to installation, allowing for re-manufacturing. Communication was lacking and infrequent during this time. Although the actual product and installation were to a high standard.

Reasonably priced and good quality.

Great experience. Daniel and Laurence were very helpful and accommodating

I want to return an item that really dissapointed me and they do not provide a solution. Do not buy from here, their customer service is horrible

Very attentive and responsive throughout the process from initial enquiry to installation. Thank you.

Hi Home Hub Team
Just wanted to say how impressed I have been with the whole design, purchase and installation process of these amazing Origin Bi fold, door and window products.

I would also like to recommend the install team who were professional and skilled at providing a smooth installation at the property.

Well done