Was scared after reading the comments, honestly, freaked out. Bit the bed is here, looking good, the delivery team is good as well
Company replied
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Good service delivery and everything The delivery workers are really so nice and cooperative Thank you so much home kode
Company replied
Not sure I like being asked for feedback at my front door - but the delivery driver was pleasant
Company replied
Received amazing and good quality products from HOME KODE staff. Thank you for the amazing experience 🙂
Company replied
Company details
Written by the company
HomeKode stands as a beacon for lovers of clean, uncluttered design in home furniture and accessories. Our pieces are timeless pieces that breathe simplicity and sophistication into every space. Positioned in the vibrant UAE and catering to a global clientele, we are steadfast in our commitment to sourcing & manufacturing products that serve as the epitome of subtle elegance and functional finesse.
Contact info
4.9
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Terrible customer service
Terrible customer service. Believe all the negative reviews - they never follow through with what they promise on the customer service line. Over promise- under deliver should be their motto.
I’m glad I didn’t order everything I had saved and trialed them first. Will take my money elsewhere for the rest of my purchases.
April 18, 2026
Unprompted review
Reply from HOMEKODE
We appreciate you sharing your feedback, and we are sorry that our service fell short of the standard you expected. It is never our intention to leave a customer feeling disappointed, and we genuinely regret any breakdown in communication you experienced.
Please be assured that we are taking your comments seriously as we work to improve our follow-through. We are currently finalizing your request today, and this should be completed shortly. A member of our Customer Happiness Team will be reaching out to you very soon to provide a final update and ensure everything is settled.
Good product and service
April 18, 2026
Unprompted review
Great service as always
Great service as always. 3rd time ordering their products are great and fast delivery with friendly team
April 18, 2026
Unprompted review
This is truly the worst company I have…
This is truly the worst company I have ever dealt with.
I am stuck with a broken bed and Homekode have offered no solution.
I moved to Dubai two months ago and needed some furniture for my new flat, the beds on HomeKode looked great so I ordered a Japanese joinery bed, mattress and bedding. Firstly they tried to deliver the 3 items I had ordered on 3 separate days which was very inconvenient , the delivery teams phoned me 8 times and I phoned HomeKode 3 times asking for them to deliver the items all together, this was impossible and they continued to deliver the items separately. The bed frame was delivered last and was assembled upon delivery. I had not yet slept on the bed and the next day , upon returning to my apartment, I noticed the one of the joinery pieces around the back corner of the bed was broken off and half of the broken wooden piece had been taped into place, making the whole bed frame unstable.
I took photos and sent them to HomeKode WhatsApp immediately , and also phoned them and they asked me to wait for a response. It took 5 days for them to respond (on a Saturday night at 6pm) where I was told by a manager that the delivery men had not broken my bed and it must have been broken by other workmen in my apartment. I only had air conditioning cleaning take place in the 24 hours before I noticed the broken bed, and they have denied causing the damage. The manager got quite frustrated on the phone and explained that the assembly team had taken photos of the bed to prove it was not broken. I asked him to send me these photos. It took another 5 days and another 6 WhatsApp messages and phone calls to get the photos, which conveniently only shows the other side of the bed, and not the part with the broken joinery.
I have now had a broken bed for nearly two weeks, and they have not offered me a solution (replacement or replacement parts). I am so frustrated I am having to sleep on one side of the bed, I wish I had just gone to Ikea! I will never shop at the company again and have informed everyone at my office to ensure other people do not purchase from them and have to go through the same nightmare as me.
April 1, 2026
Unprompted review
Reply from HOMEKODE
We sincerely apologize for the series of frustrations you’ve experienced, from the delivery logistics to the current state of your bed. We understand how important it is to feel settled in a new home.
Please be assured that we take your feedback regarding the delivery coordination and the condition of your bed very seriously. We are committed to finding a resolution that ensures you have a stable and high-quality bed as quickly as possible.
A member of our Customer Happiness Team will be reaching out to you shortly to provide an update on the next steps and to ensure this is resolved to your satisfaction.
Reply from HOMEKODE
Hi Atiqullaha, thank you for your feedback. We are glad to know you appreciate our online shipping experience and we look forward to serving you again.
Good and nice product delivery on time
April 17, 2026
Unprompted review
Reply from HOMEKODE
Hi Aditya, thank you for your kind words. We are happy to know everything arrived on time and met your expectations, and we look forward to your next order.
Good and nice product delivered on time
Good and nice product delivered on time
April 17, 2026
Unprompted review
Reply from HOMEKODE
Hi Shubham, we truly appreciate your feedback. It is great to know your order reached you on time and we look forward to assisting you again soon.
Reply from HOMEKODE
Hi Ayush, thank you for your support. We are delighted to know your order arrived on time and that you are happy with your purchase, and we look forward to serving you again.
Good service and product
April 17, 2026
Unprompted review
Reply from HOMEKODE
Hi Aman, thank you for your kind feedback. We are delighted to know both the product and service met your expectations and we look forward to serving you again.
Reply from HOMEKODE
Hi Shafqat, we truly appreciate your support. It is wonderful to know you had a smooth experience from service to delivery and we hope to assist you again soon.
Amzing service
April 17, 2026
Unprompted review
Reply from HOMEKODE
Hi Srikanth, thank you for sharing your experience. We are glad everything met your expectations and we look forward to welcoming you back again.
Reply from HOMEKODE
Hi Prabesh, thank you for your feedback. We are happy to know your order arrived quickly and we look forward to serving you again soon.
Reply from HOMEKODE
Hi Jenny, thank you for your lovely feedback. We truly appreciate your support and are delighted to know you had such a great experience. We look forward to serving you again soon.
Good deliver no damage
April 17, 2026
Unprompted review
Reply from HOMEKODE
Hi Jack, thank you for sharing your experience. We are glad everything arrived safely and met your expectations. We look forward to your next order.
Reply from HOMEKODE
Hi, thank you for your kind words. It means a lot to know you enjoyed both the delivery and your items. We are excited to serve you again soon.
Reply from HOMEKODE
Hi Doren, thank you for your feedback. We truly appreciate your support and are glad everything arrived right on time. We look forward to serving you again soon.
Service is very slow and…
Service is very slow and unprofessional. A piece is missing from some chairs I ordered almost a month ago, and I still don't have the missing pieces. It's not the customer service team's fault. But I don't know why it takes so long to bring the piece that was missing from HomeKode in the first place.
March 13, 2026
Reply from HOMEKODE
We sincerely apologize for the delay in getting the missing pieces to you. And we truly regret the time it has taken to rectify this oversight.
We are pleased to inform you that the missing components are scheduled for delivery to you tomorrow. We appreciate your patience and your kind words regarding our support team while we worked to resolve this behind the scenes.
A member of our Customer Happiness Team will be reaching out to you shortly to provide the final delivery details and ensure everything is back on track.
Reply from HOMEKODE
Hi Richard, we appreciate your kind words. It means a lot to know your delivery experience met expectations, and we look forward to assisting you again in the future.
Reply from HOMEKODE
Hi, thank you for sharing your experience. We are happy to hear the service met your expectations and we look forward to continuing to serve you.
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