Homelabvet Reviews 

127
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have been buying from Homelabvet since August 2021. Our dog is paralyzed and needs medication for several conditions. Local vets always charge me for intake, exam, dispensing, and meds. Even th... See more

Rated 5 out of 5 stars

High Mountain Farm in West Virginia, USA has been using HomeLab Veterinary for several years. Prices are comparable or better in most cases. We can always find what we need. With new FDA rules requiri... See more

Company replied

Rated 5 out of 5 stars

I have used homelabvet several times to obtain difficult to get products. Delivery is usually very quick which is pretty amazing considering the situation un Ukraine. Communication is excellent with... See more

Rated 4 out of 5 stars

Ordered cat antibiotics and anti inflammatory for 2 feral cats who I couldn’t get to vet. Treatment worked well - I selected what my own cats had used previously in the UK from the vet. I have ordered... See more

Company details

  1. Veterinarian

Written by the company

When Homelab Veterinary (Homelabvet) opened in 2008, we were providing supplies for local poultry, cattle, pet producers in Europe. We started as a small company dedicated to helping our local community raise healthy animals. Today HomeLab is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. At Homelabvet.com, we love pets, and we believe pets make us better people. We stock a wide range of animal health and nutritional supplies for Pet animals, for all livestock, horses, small animals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

127 reviews

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4.6

All reviews

(127)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Great

Great, trustworthy company, very accurate in service and delivery. It takes approximately 21 days to receive the order, but totally worth it to wait and it's really vital and necessary products that my pets are in need. Thank you HOMELAB for your excellent customer service and care

April 6, 2023
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Rated 5 out of 5 stars

Great Customer Service

Great Customer Service was provided to assist me with placing my order. Order shipped promptly and was received without any issues. I highly recommend this company.

March 30, 2023
Unprompted review
Rated 1 out of 5 stars

Giving this low life site one star is…giving then too much, Should be minus 10

Giving this low life site one star is too much. They will direct you to different sites to pay. I was charged over 800.00 today for a 22.00 order. I did receive one order last month and I will have those pills tested to see if it's really the medicine I paid for. Don't give these people your money. They will get you on the third or second order. Beware!!!!!!

March 1, 2023
Unprompted review
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Reply from Homelabvet

You made an order on 22 USD and you see the amount of 810 UAH (Ukrainian Hryvnias) also. Please check your bank. We do not direct anyone to other websites. Why are you writing bad reviews about us. You didn't answer our emails, just writing bad reviews on every platform... Looks like you don't like Ukraine...

Rated 5 out of 5 stars

Excellent Service and Products

I bought two items I was unable to find in the US otc. The communication with the seller was excellent from start to finish! They have so many products for agriculture and pets, livestock of all kinds; it's wonderful to find such availability! The order does take about three weeks to US from Ukraine. This is to be expected from any overseas country. I am thankful they are able to operate given their country's circumstances. I will order again as needed. This experience has been a blessing. Slava Ukraine!

March 1, 2023
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Rated 5 out of 5 stars

Excellent company

Excellent company, very fast shipping from Ukraine to USA, and medicine is working as expected. I highly recommend this company. I will be ordering from them again and again, nice business, honest owner. Thank You So Much!

February 19, 2023
Unprompted review
Rated 5 out of 5 stars

SO INCREDIBLY HELPFUL!!

This company was so incredibly helpful! I had to order medication, but wound up not ordering enough, so it went unused. They allowed me to return the item within a certain amount of time from the date ordered and sent my refund back right away. When I reached out for their help, they answered so quickly and were all around very, very helpful and polite! I would 10000% recommend and I give them a 10/10! THANK YOU AGAIN SO MUCH!

January 11, 2023
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Rated 5 out of 5 stars

I received my package today!

I received my package today from HomelabVet and I am very pleased. In fact this is my second time ordering. My first time was last summer. One thing I noticed about HomelabVet , my orders are always correct and precise. "No surprises" Not like ordering from some other sites online. If you're looking for hard to find products, they have it. If you are looking for discreet professionalism, they also have that. Well pleased with my latest order! Thank You again HomelabVet.

December 23, 2022
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Rated 5 out of 5 stars

I'm order few times from Homelabvet

I'm order few times from Homelabvet. I'm very happy to work with them! Amazing communication, always answer on any my questions. Perfect quality with medications and shipping!

I highly recommend ordering from them for all your pet's needs!

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Products for Your Pet! Reliable Delivery

I recently received my order from Homelabvert and was over joyed with the Quality! It took a little time to receive my order, but it was worth the wait!

The FaceBook Group followed up on my tracking to make sure it was on the way!

I highly recommend ordering from them for all your pet's needs! A+++

September 1, 2022
Unprompted review
Rated 4 out of 5 stars

I bought then I’d to cancel the Order. A PayPal refund was issued without delay. Thank you.

I bought a rather large order (large for me) and sadly it had to be cancelled.
There is no way to amend or cancel an order online, one is at mercy of email.
The company homelabvet.com is operating under numerous different names, Loopyvet.com being one, but that is nothing unusual these days many do it.

Emails to and fro were stressful at times, due to maybe the language barrier, and miscommunication, but it all worked out in the end, and I received a full refund, without delay.

It would be an improvement If a system were in place where an order could be edited online within an hour of being placed.

And it would be more professional if they send emails within office hours- Not [late] at night.

The website shows an image of a woman 👩 lady 👵🏻 Offer online support. I imagined this was online chat support, which is why I felt comfortable buying.
— after I bought I realised there isn’t online chat support, So, I panicked when realised I spent a lot of money and there was no other way to communicate other than via emails.
I had originally wanted to amend the order, but In the end, I asked for a full refund. I am very sad because I spent over $ 150.00 on medication for my pets, And now my pets have no medication. - But I did get my refund without any problem.

I would have reordered making a smaller amount to test the water, if the company would allow ..? And test if customs fees applied. I understand customs are out of Home Lab Vets hands - but home-vets said in an email they mark packages as gifts. (Good idea,)

If they could consider Supplying a UK telephone number, it would not be difficult to set up, considering they're the biggest pet vet suppliers in Europe- and it’s easy to buy a UK mobile phone SIM, then ‘pay as u go’ top up bundles online for a monthly bundle without a contract. since they’re selling to customers in the UK, it would be an extremely helpful part of customer service.
Sadly, in the end, I didn’t try their products, due to email miscommunication.

But I wish the company well in the future.

May 10, 2022
Unprompted review
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Reply from Homelabvet

We will try to improve our website to be more customer friendly! Thank you!

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Rated 5 out of 5 stars

This website is FANTASTIC!!

This website is fantastic! Even though their country is at war, HomeLabVet is open for business and communicates via email above and beyond what even an American company would! I was shocked to see answers to my emails almost instantly! No American company has ever communicated as good as HomeLabVet has with me. The prices are fantastic, and their product gets to you before they say it will. A++++
Will buy from again!! Wiseman Family

May 3, 2022
Unprompted review
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Reply from Homelabvet

Thank you very much!

Rated 5 out of 5 stars

High Mountain Farm in West Virginia

High Mountain Farm in West Virginia, USA has been using HomeLab Veterinary for several years. Prices are comparable or better in most cases. We can always find what we need. With new FDA rules requiring a script for chickens (insert hysterical laughing) we are getting the same medicine here. Also, in treating coccidiosis, Baycox(which is unavailable in the US but in use by EVERY OTHER COUNTRY) is FAR BETTER than corid. Can be used on baby rabbits and goats without being harsh. HIGHLY RECOMMEND this company. 2 wk shipping even during the INVASION of their Sovereign Country( Slava Ukrani !!)

April 27, 2022
Unprompted review
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Reply from Homelabvet

Thank you very much!

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