Excellent, uncomplicated service from the extremely professional and friendly Vrishin today! He was not only clear and quick but also stayed on the phone beyond office hours to sort out all the detail... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lauren Loake was absolutely brilliant! She was warm, clear, and so supportive while helping me with my home insurance for my new flat. Her service was genuinely outstanding and made the whole process... See more
Company replied
Choosing Insurance is always an anxiety producing experience, however, it was made easier by the staff I spoke to. Rachel Harvey was friendly, patient and helpful. There were a lot of questions and re... See more
Company replied
Really good service from Connor Smith and Katie Bullard. Talked through everything and I was well informed throughout the entire telephone call. Despite being required to read out basic terms an... See more
Company replied
Company details
Written by the company
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Contact info
United Kingdom
- customer.experience@homelet.co.uk
- homelet.co.uk
4.9
Excellent
5K reviews
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been with Homelet for 8 years
I have been with Homelet for 8 years. Excellent customer service as always. Ashanti was particularly helpful today in setting up a new policy.
February 27, 2026
Unprompted review
Reply from HomeLet
Thank you for your 5* review Chris!
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Fantastic service
Fantastic service, all information explained thoroughly
February 27, 2026
Unprompted review
Reply from HomeLet
Thank you for your 5* review Nicky!
An Excellent Friday call
Brilliant phone call made everything clear. Ashanti Reid was very lovely to talk to and repeated things when I needed them to be. Great way to start a Friday and the moving experience!!!
February 27, 2026
Unprompted review
Reply from HomeLet
Hi Joseph, we're so glad Ashanti could help!
Had a really great experience with…
Had a really great experience with Ashanti Ried at Homelet.
Help me get the right cover, answered any questions I had. She was super informative, very friendly and was able to have a nice chat too!
February 26, 2026
Unprompted review
Reply from HomeLet
Hi Abunaim, thank you for your lovely 5* review!
My insurer
My insurer, Sarah Poole was very helpful and friendly. Efficient and not pushy. Excellent
February 26, 2026
Unprompted review
Reply from HomeLet
Thank you for your 5* review Sara!
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Adam Key
Adam was extremely patient and friendly. There isn’t really much else I need to say!
February 26, 2026
Unprompted review
Reply from HomeLet
Thank you Simone, we agree Adam is brilliant! Thank you for your review.
Brilliant customer service from Ashanti…
Brilliant customer service from Ashanti Reid. Very helpful and sorted everything out quickly.
February 25, 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely feedback. We’re delighted to hear that Ashanti provided such brilliant customer service and was able to get everything sorted for you so quickly.
We really appreciate you taking the time to share your experience.
Connor and Katie were spot on
Really good service from Connor Smith and Katie Bullard. Talked through everything and I was well informed throughout the entire telephone call.
Despite being required to read out basic terms and conditions, their telephone manner made them quite easy to follows.
Was able to get a good deal on internet.
February 24, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share your experience. We’re delighted to hear that Connor and Katie provided such clear, informative support throughout your call. It’s great to know their communication made everything easy to follow, even during the required terms and conditions.
We’re also pleased you were able to secure a good deal on your internet. Your feedback means a lot to us, and we’re glad the team made the process smooth and straightforward.
Valentin was really helpful
Valentin was really helpful, honest and swift, will use these guys again!
February 25, 2026
Unprompted review
Reply from HomeLet
Thank you for your great feedback. We’re really pleased to hear that Valentin was so helpful, honest, and quick in getting everything sorted for you. It’s wonderful to know the service left such a positive impression.
We truly appreciate your support and look forward to helping you again in the future.
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Rachel was lovely on the phone &…
Rachel was lovely on the phone & explained everything so in detail! Thank you.
February 25, 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely feedback. We’re delighted to hear that Rachel made such a positive impression and took the time to explain everything in detail. Clear, friendly support is exactly what we aim for, and it’s wonderful to know she delivered that for you.
We really appreciate you sharing your experience.
It was really helpful speaking
It was really helpful speaking to Valentin Valeanu,
I didn’t have to wait on the queue, I got an immediate response on the phone, Valentin was really calm and clear with his explanation.
February 25, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re really pleased to hear that speaking with Valentin was so helpful. It’s great to know you were able to get straight through without waiting and that his calm, clear explanations made everything easy to understand.
We truly appreciate your feedback and are glad the service met your expectation
One simple call was all I needed to make changes.
In one simple call I was able to make changes to all my policies. I spoke to Sarah Poole who dealt with my request in a courteous, professional and friendly manner.
February 24, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re so pleased to hear that Sarah was able to help you make all the changes you needed in just one call. Her courteous, professional, and friendly approach is exactly what we aim to deliver, and it’s great to know she made the process smooth for you.
We really appreciate your feedback and look forward to assisting you again in the future.
Good experience HomeLet
Mr. Connor Smith was very friendly, polite, expeditious and very clear in providing explanations.
February 24, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share your feedback. We’re delighted to hear that Connor provided such friendly, polite, and clear support. His efficiency and ability to explain everything thoroughly are qualities we value highly, and it’s wonderful to know they made a positive difference in your experience.
We truly appreciate your kind words and look forward to assisting you again in the future.
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Victoria walker is a credit to your…
Victoria walker is a credit to your company she was so helpful so polite and friendly too
February 24, 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely feedback. We’re delighted to hear that Victoria made such a positive impression with her helpful, polite, and friendly approach. She truly is a credit to our team, and we’ll make sure your kind words are passed on to her. We really appreciate you taking the time to share your experience.
Lauren the call operator on the other…
Lauren the call operator on the other end was extremely friendly and helpful the entire phone call making everything understandable the entire time, really pleased with the services today and grateful it was easy to complete :)
February 24, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your lovely feedback. We’re so pleased to hear that Lauren was friendly, helpful, and made everything easy to understand throughout your call. It’s great to know the service left you feeling pleased and supported. We’ll be sure to pass your kind words on to her.
I spoke with Adam Key today and he was…
I spoke with Adam Key today and he was very nice and thorough. I’m very happy with the service and overall experience with Homelet thus far.
February 24, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share your experience. We’re delighted to hear that Adam was so nice, thorough, and able to give you such a positive start with HomeLet. Your kind words mean a lot, and we’ll be sure to pass them on to him. We really appreciate your feedback.
Very efficient
Just effected a policy which was handled by Sarah Poole very efficiently. Couldn't have been easier and all followed up quickly by email
February 23, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share your experience. We’re delighted to hear that Sarah handled your policy so efficiently and made the whole process quick and straightforward. It’s great to know everything was followed up promptly by email too. We really appreciate your feedback.
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Insurance
Insurance sorted out quickly for a future date with no hassle by Rosa Johnson.
February 12, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re really pleased to hear that Rosa was able to get your insurance arranged quickly and without any hassle. We’ll be sure to pass your kind words on to her — they’ll be greatly appreciated. Thanks again for taking the time to share your experience.
Customer care
I spoke with Valentin and made everything looks easy
Great experience!!!!
February 23, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. We’re delighted to hear that Valentin made everything feel easy and gave you such a great experience. We’ll be sure to pass your kind words on to him.
I spoke with Ashanti Reid today
I spoke with Ashanti Reid today. Very lovely and made it very easy to complete.
Thank you
February 23, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re so pleased to hear that Ashanti made the process easy and provided such a lovely experience.
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