HomeLoft United Kingdom Reviews 

557
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, most reviewers had an average experience overall. Many customers are happy with product quality, often finding items exactly as described or better, including unique products. Several also experienced good delivery times, with items arriving well-packaged. Some reviewers found customer service helpful, receiving prompt replies. However, some customers noted products often ship from the US, causing unexpected longer delivery times and origin confusion. Many received electrical items with incompatible US plugs or voltage, rendering them unusable or dangerous. Some reviewers also reported unresponsiveness from customer service, difficulty getting replies, and issues with unexpected import taxes or feeling misled regarding costs.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing dissatisfaction due to receiving... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Order

Reviewers mention ambiguous feedback about order, with many expressing significant dissatisfaction regarding... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of products, describing... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the Sunbeam Wi-Fi connected mattress electric blanket and experienced a few bumps along the way. A week after placing my order, I had to email the company to find out when it would be di... See more

Rated 4 out of 5 stars

The item purchased is perfect, exactly what I hoped it would be. However I hadn't appreciated it was coming from the US so delivery took longer than exepected. But still deighted with the product.

Rated 4 out of 5 stars

The item arrived well packaged and according to information on delivery date and time. Product worked. Although I received an email when logging in to track the item asking for 1£ to complete the de... See more

Rated 4 out of 5 stars

It was the only place I could find the product I wanted with reasonable shipping fees Tracking was misleading as it suggested dhl would deliver but it was Royal Mail that actually delivered but have... See more


Company details


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3.3

Average

TrustScore 3.5 out of 5

557 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 month

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3.3

All reviews

(557)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Worth shipping experience ever

Worth shipping experience ever. Over 30 days - product still not with me and then have heard it will have a US power supply/ plug when we use british. No way to get my money back currently - be very aware and do not order from this website!!

September 30, 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 1 out of 5 stars

Very expensive drop shipper!

Buyer beware! Dropshipping business! They buy products from Amazon & then sell them to you at 3-4 times mark up. Do your homework before buying from here.

September 10, 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

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Rated 2 out of 5 stars

Dropshipping business

Dropshipping business which has a product from a well-known small business listed for £100 "reduced" from £170 on their site. The RRP of the product in question is actually just £50 and from a business which only sells through Amazon. This is, at best, a shady business.

September 2, 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 1 out of 5 stars

Placed an order and it got cancelled, but my money was taken! I fear this is a scam!

Order number UK-HL#P001750268 Placed an order and it got cancelled “at my request” which is not the case as I never cancelled it!
The desk I purchased costs £503 and I am furious right now as I think this is a major scam. I wished I had read trustpilot reviews first!
I tried calling the number and obviously it rang to nothing! And the amount taken from my card was an international debit so not a UK company at all but an Indian one (possibly).
Will customer service contact me ASAP!

August 31, 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

We understand that you were not happy with the service provided to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions are taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

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Rated 3 out of 5 stars

Happy with product but took 13 days to arrive

Product when it turned up was exactly as expected. Happy with the product. But it took 13 days to arrive and was supposed to be for a birthday present but arrived afterwards. Order placed 16 August 2024 and arrived 29 August.

August 30, 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We do hope you will give us another chance.

Regards,
Swapnil

Rated 5 out of 5 stars

Best all-rounder sharp knives

I am left-handed and find it very difficult to find a knife which are for left handers. I was given a set of 12 knives in 1991 and found that the knives were very very sharp and I could use it as well as the right-handers. I was down to my last two since using them from1991. And had been searching for the same since last five years. When I saw them online I immediately ordered them and then read the reviews which were not good about the company and was scared that I would not receive my order. But I did and cannot tell you how good the knives are.I had to wait a bit longer for it to arrive but I am very happy with my order. It was easy to order and am happywith the knives. Homeloft should advertise this product more widely.

July 20, 2024
Unprompted review
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Rated 1 out of 5 stars

ORDER UK-HL#P127583729

ORDER UK-HL#P127583729
Beware of this company. My bank must be suspicious of them as they blocked my card after I paid. They looked as if they are in the UK but I think they are not. They sent me an item (took ages to come) with a US plug instead of a UK plug. They are owing me about £155. I will be watching my bank account carefully and also sending a letter about them to the Observer newspaper complaints page. I am returning the item to the UK address they give on their page. I don't see why I should return to the US. I see they have misled others about their country too.

August 4, 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

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