Homemedics Reviews 

311
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the fast and efficient delivery service, often noting quick arrival times and smooth order processing. Many also highlight the excellent customer service, mentioning helpful and responsive teams. People generally find many products to be of good quality and effective, with some appreciating the ease of finding and ordering items on the website. However, some people encountered issues with product effectiveness, reporting items that did not work as expected or caused discomfort. A few other people also felt that product descriptions were unclear or misleading, leading to receiving incorrect items or products that didn't suit their needs. Additionally, some customers experienced significant delays in receiving their orders or found items missing from their packages.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality, with many reviewers praising the good... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast delivery, prompt... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the products as high quality,... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as not receiving items,... See more

Service

Customers consistently note positive experiences with service, often describing it as quick, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Back garment very high quality one size fits all i like that... Any enquiries they reply within that day. Service and packaging quick delivery, item sealed. I believed all garments are universal,... See more

Rated 4 out of 5 stars

Services one of the best i experience(express post delivery) well done. Quality of the products best. Packaging of the items high qualities. Only thing i would like to see inside instructions with... See more

Rated 4 out of 5 stars

Product arrived AOK but the Homemedics Pro Hypoallergenic pads caused sever burns to my shoulder after 20 min tens use on mild settings. Off to Doctor for treatment of the blistering - query Hypoaller... See more

Rated 5 out of 5 stars

Homedics are great! They gave me bonus pads because Australia Post were late in delivery the last order. I use the EMS machine everyday and it is a fantastic product, high quality, reliable and perfe... See more


Company details

  1. Medical Supply Store

Written by the company

If you’re looking for natural pain relief or hassle-free muscle toning without the detrimental effects of drugs, you may have considered or had a TENS or EMS Machine recommended to you in Australia. They’re incredibly popular, and have been used by people for over 50 years to relieve all different kinds of ailments. ​ Homemedics is one of Australia’s first and leading TENS Machine & EMS Machine supplier for over 15 years with thousands of units sold to help Australians relieve their pain in a simple, non-invasive method at home or for professionals to treat their patients.


Contact info

3.7

Average

TrustScore 3.5 out of 5

311 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(311)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Product not available due to delayed shipping, refund received.

I ordered an obstetric TENS machine on the 28/9/24.
I received confirmation of order, however no postage confirmation.
I sent 2 emails on the 10/10/24 & 11/10/24 & received a response on 14/10/24 after leaving a dissatisfied review. I received an email stating that they had had a delay in their shipments & therefore gave me a refund.

September 28, 2024
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Rated 1 out of 5 stars

Items missing from order.

Items missing from order.
Had express delivery 1-2 days took a week to show up, can only be contacted via email and very slow to respond.
Have failed to acknowledge last email citing missing contents of order.

September 4, 2024
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Rated 1 out of 5 stars

Have not received product

Have not received product. Took a week before I received notification they posted, however a week later and still not received (Gold Coast to Sunshine Coast).

September 5, 2024
Rated 4 out of 5 stars

Contents labelling

Terrific service, but I was a little surprised that there was no labelling on the electrodes, in fact no written word at all about the contents. I did then look at the product and its description online, which is okay, but I’d still like some labelling in the parcel.
Thank you!

September 3, 2024
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Rated 4 out of 5 stars

Communication

As for the purchase and shipping it was good. BUT the ability to actually communicate to someone is abysmal. No phone contact and poor email/web form.

August 26, 2024
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Rated 5 out of 5 stars

Great item.

My item arrived quickly. My TENS machine works really well, it comes in a really nice bag with lots of additionals inside. Easy to use, and built strong. The pads stick really well.

August 14, 2024
Rated 5 out of 5 stars

Work well

The TENS pads work well for a great price. They did take a little longer but they were worth the wait!

July 30, 2024

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