Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team really made us feel as if supporting us mattered, being attentive to our needs, right from the start. When there was a delay in our survey arriving, they immediately began to sort it out with... See more
Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more
Company replied
Enquired online and had a follow up from Sarah Jane very quickly. She answered every question very professionally and in detail over the phone with brilliant knowledge and understanding of our circu... See more
Company replied
Company details
Written by the company
Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.
Contact info
Homemove, NR3 1DD, Norwich, United Kingdom
- hello@homemove.com
- homemove.com
4.6
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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A one Stop Shop
One point of contact, constant updates and a variety of other services available to make a house move a one point shop.
Also a variety of prices for the different services gave the client a broad choice of service standard they could choose from.
December 18, 2025
Reply from Homemove
Dear Kevin,
Thank you! We really aim to be a "One Stop Shop," so it is great to hear you appreciated the variety of services and updates.
We look forward to helping you with the next steps-whether that is conveyancing or the physical move itself!
Best regards, The Homemove Team
Excellent communication both with…
Excellent communication both with ourselves and our estate agent providing a stress free process.
December 17, 2025
Reply from Homemove
Dear Garry,
Thank you for the feedback. We are pleased to hear communication was excellent and that we could help keep the process stress-free.
To keep that stress-free feeling going right up to moving day, remember we can also assist with your removals and conveyancing needs!
Best regards, The Homemove Team
Homemove dealt with the ineviable…
Homemove dealt with the ineviable twists and turns of house purchasing with close and quick and effective communication, and the products produced have been of very high quality.
December 17, 2025
Reply from Homemove
Dear Clive,
Thank you for the review. Property purchasing certainly has its twists and turns, so we are glad our team could provide quick communication and high-quality reports to help you through it.
If you need assistance with the final hurdles, just let us know-we can also help with conveyancing and removals.
Best regards, The Homemove Team
Shoutout to Hugh at Homemove
I first used Homemove to obtain a Help-to-Buy Valuation in late 2024 and found the process very efficient from start to finish. Due to a sale process dragging on for almost a year, we needed various H2B extensions and kept going back to Homemove due to the excellent customer service and smooth process. Over a year later, I have found a new buyer and again used Homemove for the H2B Valuation and, after speaking to a highly-intuitive AI customer service rep, I received a personal phone call from Hugh who applied a £10 off voucher to my order. Since our first conversation last year, Hugh has been a pleasure to deal with and has made it an enjoyable experience overall.
December 16, 2025
Unprompted review
Reply from Homemove
Dear Will,
Thank you for sticking with us over the last year! We are so pleased that Hugh and our team (including our AI support!) could make the H2B valuation process efficient and enjoyable for you.
Good luck with the sale! If you haven't sorted it yet, do let us know if you need a quote for removals or conveyancing to complete the journey.
Best regards, The Homemove Team
Great service
Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for the valuation online.
The valuation report was emailed same day! He was extremely professional and gave the full process explanation so I would know what to expect. Would use them definitely again for my other properties now!
December 9, 2025
Reply from Homemove
Dear Aahil,
Thank you for the great feedback! We are thrilled that Jenna and the SCI team could get that valuation report back to you on the same day.
We would love to help with your other properties. Please remember we can also assist with conveyancing and removals for your future portfolio additions!
Best regards, The Homemove Team
Excellent service from Sarahjane who…
Excellent service from Sarahjane who supported me to get a RICS help to buy valuation within 24 hours of my initial enquiry
December 10, 2025
Unprompted review
Reply from Homemove
Dear Matt,
Thank you for the review! Sarahjane will be delighted to hear she could get your H2B valuation sorted within 24 hours.
If you need any assistance with the next steps of the transaction, remember we also offer conveyancing and removal services.
Best regards, The Homemove Team
Update
Follow up: Home move have been in touch - and have acted on feedback that I gave. There were hiccups. And the company have been responsive and assured me they’re acting on things thank you
December 1, 2025
Unprompted review
Reply from Homemove
Dear Melanie,
Thank you for the update. We appreciate you giving us the chance to address the hiccups and are glad we could reassure you by acting on your feedback.
We are here to support you moving forward-please let us know if we can assist with removals or legal services to help the rest of the process go smoothly.
Best regards, The Homemove Team
I went to a conference and met Ella and…
I went to a conference and met Ella and Georgina from Homemove. They showed me the software that they use which is combined with AI technology and i was very pleasantly pleased with the demo. These 2 ladies are amazing at there jobs and very very friendly and new all about there product that they were promoting. I signed up immediately with there software and cant wait to use it as it will make producing the reports a lot more easier. 5 Stars all the way and please keep up the good work.
December 5, 2025
Unprompted review
Reply from Homemove
Dear Shajid,
It was great meeting you at the conference! Ella and Georgina are fantastic, and we are so pleased you are excited to use the software and AI tools.
We look forward to a great partnership! As you work with clients, don't forget we can also support them with removals and conveyancing alongside the reporting and you can earn a commission for referring them too!
Best regards, The Homemove Team
Really great service
Really great service.
Arranged my rics survey within 2hrs for the next working day!!
December 3, 2025
Reply from Homemove
Dear Miss Doherty,
Thank you! We are really happy we could get your RICS survey arranged within 2 hours.
If you need that same speed and efficiency for the rest of the move, just ask us about our removals and broadband services!
Best regards, The Homemove Team
Megan went above & beyond from start to…
Megan went above & beyond from start to finish. She really understood our needs & worked hard to secure the perfect surveyor for us, one who fit both our requirements & our availability. She was incredibly friendly, supportive & consistently helpful throughout. Her communication was quick, clear & reassuring, which made the whole process smooth & stress free. I genuinely appreciate the effort she put in.
December 5, 2025
Reply from Homemove
Dear Morgan,
Thank you for such lovely feedback. Megan will be thrilled to hear she made the process stress-free and found the perfect surveyor for you.
As you move forward, please remember Megan and the team can also help arrange broadband and removals to keep everything running smoothly.
Best regards, The Homemove Team
Excellent Service
Easy to book the surveyor online, quick service and the report was back within 3 days.
December 4, 2025
Reply from Homemove
Dear Louise,
Thank you for the 5 stars. We are glad you found the online booking easy and received your report quickly.
To keep the rest of your move just as efficient, don't forget we can also assist with removals and legal services!
Best regards, The Homemove Team
I just use Homemove to move me to…
I just use Homemove to move me to Birmingham and from the start to then end they were very helpful with me. For someone who has stress, anxiety disorder they made sure that I was kept in the loop and reached out to me when I needed it the most. The move went well and was impress with how helpful the guys were moving me.
December 3, 2025
Unprompted review
Reply from Homemove
Dear Jay,
Thank you so much for sharing your experience. We understand how stressful moving can be, so we are incredibly proud that our removals team could support you and keep you in the loop throughout your move to Birmingham.
We hope you settle in well! For any future property needs, remember we can also help with surveys and conveyancing.
Best regards, The Homemove Team
Enquired online and brilliant assistance from SJ
Enquired online and had a follow up from Sarah Jane very quickly. She answered every question very professionally and in detail over the phone with brilliant knowledge and understanding of our circumstances and responded to all emails in the same manner.
From requesting a HTB survey with very little knowledge to now having a good understanding of the process and booked in, we're very grateful.
Thank you SJ!
December 2, 2025
Unprompted review
Reply from Homemove
Dear Tom,
Thank you for the kind words! Sarah Jane is passionate about helping clients understand the process, so she will be delighted to hear she could help clarify the H2B survey for you.
Now that you are booked in, please let us know if you need any help with the next stages-we can also assist with conveyancing and removals.
Best regards, The Homemove Team
Very responsive booking team
Very responsive booking team, survey was booked fairly quickly and quality of level 3 survery was very good. Picked up few important issues with the property.
November 27, 2025
Reply from Homemove
Thank you for the great feedback! We are delighted to hear that the booking team was responsive and that the Level 3 Survey identified those important issues for you.
As you move forward with the purchase, please remember that we can also assist with removals and conveyancing to help keep everything under one roof. Just let us know if we can help with the next steps!
Best regards, The Homemove Team
Used Hugh at homemove for my mortgage and survey
Used Hugh at homemove for my mortgage and surgery on my property! Could not of asked for anyone better! Really really happy i used him got everything done for me while I sat back and let my work be done without having to step in once! Really genuine and friendly guy and so happy I used him for this! Will 100% use again when I buy another property!
August 20, 2025
Unprompted review
Reply from Homemove
Thanks for the 5 stars! We're so happy Hugh could get everything sorted for you without you having to worry about a thing. It was a pleasure working with you, and we'd be delighted to help with any future property moves!
Surveyor missed several issues with property
Had a survey done through this company before purchasing a house. The surveyor missed so many key things like external damage to vents and windows letting in a draft. Ridiculous
*EDIT. I did call them and they said someone would get back to me
August 1, 2025
Unprompted review
Reply from Homemove
Dear Adeel,
We are sorry to hear you feel issues were missed. As this job was completed in May, we encourage clients to reach out immediately if they have questions about the report so we can rectify them.
We would have been more than happy to assist you had you contacted our office.
Best, Homemove
Moving house
I am extremely grateful to Philip Mostyn for his help and support during the stressful business of arranging removals and the subsequent changes in our circumstances. I would have no hesitation in recommending Homemove. Nothing was a problem and Philip was friendly and helpful.
November 25, 2025
Reply from Homemove
Thank you so much, Dorothy, for your wonderful review. We’re delighted to hear that Philip was able to support you through the moving process and help make a stressful time a little easier. Your recommendation means a great deal to us. If you ever need assistance again in the future, we’re always here to help.
The Homemove Team
Sarah Jane was amazing
Sarah Jane was amazing, she sorted a help to buy surveyor for us in just a few days! Really great phone manner and so helpful
November 25, 2025
Reply from Homemove
Thank you so much, Nicola, for your lovely feedback. We’re thrilled to hear that Sarah Jane was able to organise a Help to Buy surveyor for you so quickly and that you found her friendly and helpful throughout. We really appreciate you taking the time to share your experience.
The Homemove Team
Very expensive
Very expensive! By the looks of things they are another middle man charging more and taking a cut! i wanted an epc for my house and it says on their site £99!! i found this with a local company for £60 in the end. Steer clear from middle men.
November 25, 2025
Unprompted review
Reply from Homemove
Hi Mo, thank you for taking the time to share your feedback. We’re sorry to hear that you felt our pricing wasn’t competitive. Our EPC service includes not only the assessment itself but also full coordination, customer support, and rapid turnaround times, which can make our pricing different from some local providers - we also have VAT to pay where locals may win but you won't get the full 5 star homemove treatment or guarantees should anything go wrong.
That said, we understand that cost is an important factor, and we’re glad you were able to find an option that suited your needs. If you ever wish to discuss this further or see whether we can assist more cost-effectively in future, we’d be happy to help.
The Homemove Team
James at Homemove has been fantastic…
James at Homemove has been fantastic from start to finish. He organised a Level 3 homebuyer’s survey for me at a very competitive rate and the RICS report he arranged ultimately helped me negotiate a price reduction on the property. Throughout the process, James has been on hand to answer any questions I’ve had and has been incredibly supportive. Great service, great communication, and an all-round top guy. Highly recommended
November 13, 2025
Reply from Homemove
Thank you so much, Vishal, for your fantastic review. We’re delighted to hear that James was able to support you throughout the process and arrange a Level 3 survey that proved so valuable during your negotiations. It’s great to know you found the service helpful, communicative, and competitively priced. We truly appreciate your recommendation and wish you all the best with your new home.
The Homemove Team
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