I absolutely love my Millican rucksack. The quality, the detail, and styling is beautiful, plus it’s so comfortable on the back for long periods. I’ve had many rucksacks over the years, and I value a... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
As someone who has too many bags buying another was a risk. However, zero regrets as the 25L roll top exceeded expectations and put my others into the shade. Great service and product.
Company replied
I ordered a duffle bag (28l) and am very happy with it. Smart solutions, good quality and interesting materials without that overly high-tech look other outdoor companies strive for. I expect the duf... See more
Company replied
I’ve been carrying these bags for many years (says it all really!) my go to is the Smith the roll pack (25ltr) iits the ideal size for a daily carry and can be over stuffed to accommodate a weekend aw... See more
Company details
Written by the company
Millican celebrates conscious travel. Inspired by the open road, we create durable, sustainable bags for those who value simplicity and adventure. Our bags are crafted with a strong commitment to sustainability, making them perfect companions for modern travelers who want both quality and environmental responsibility.
Contact info
1-3 Brixton Road, SW9 6DE, London, United Kingdom
- support@homeofmillican.com
- homeofmillican.com
4.6
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Millican
Thank you, Emma! Great to hear that you're pleased with your new bag. We hope it will accompany you on many exciting adventures.
The Millican Team
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Reply from Millican
Thanks for your review! We're glad to hear you received your order quickly, and had a good shopping experience with us.
The Millican Team
Perfect from start to finish
Perfect from start to finish. Excellent delivery service and excellent bag. Thank you very much!
May 8, 2024
Reply from Millican
Thank you for your review! We appreciate the positive feedback, and are happy to hear you're pleased with your purchase.
The Millican Team
Worth the wait.
Shipping to the US took a long time. However, it was worth the wait. I have had several bags from Millican over the years and over their transition as a company. They are still high quality and made from good materials. Nick the Messenger bags have been a great go-to, EDC bag for walking around and for cycling. It holds a lot, has good organization, robust materials, and look cool in all of the colors. (Yes, I have them all). Try them, you will like them.
May 1, 2024
Reply from Millican
Thank you for your review, Mark! We're pleased to hear you find our bags worth the wait and appreciate their design. Thanks for your continued support!
The Millican Team
My Smith the Roll Pack showed some…
My Smith the Roll Pack showed some unusual wear marks. I sent it over for repair under the life time warranty but then Millican disappeared from the earth for a bit.
But luckily they are back and with GREAT support. Received a replacement and use that every day since then. Best backpack I have ever owned.
Can only recommend this brand :)
February 25, 2024
Reply from Millican
Thank you for the review, Jan! We're happy to hear our support team were able to help. We appreciate your patience during the process and are glad you like the new bag!
The Millican Team
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Good company and products
The company communicates well with customers. Their products are decent and reliable.
April 14, 2024
Reply from Millican
Thanks for your review, Yoko! It's great to hear you're pleased with our products and communication.
The Millican Team
Good Quality Products
I bought a Millican bag in 2022 and the pencil case was on special offer so I bought it this year, 2024 and this keeps bits and pieces together in the pocket of my bag. Like both, good quality and think they will last for a long time.
April 7, 2024
Reply from Millican
Thanks for your feedback, Fiona! Great to hear you're pleased with your items and appreciate the quality.
The Millican Team
Reply from Millican
Thank you for your review and recommendation! We're glad to hear you're pleased with our products and customer service.
The Millican Team
Reply from Millican
Thanks for your review, Richard! We appreciate your positive feedback.
The Millican Team
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excellently made bag
excellently made bag. i’m a bit of a bag snob, and this is the most tightly executed bag i think i’ve ever purchased. just beautiful.
April 5, 2024
Reply from Millican
That's awesome to hear, Alan! We're glad you think so highly of your new bag. Enjoy it on all your adventures!
The Millican Team
Ordering fine
Ordering fine. Product also very fine.
Info on Delivery can be better. Top little info and a long (more than 14 days) Delivery time
March 19, 2024
Reply from Millican
Thank you for your feedback, Peter!
Glad to hear that you're happy with your order. Sorry for any confusion about delivery details. Tracking info is in your shipping email, and you can find delivery estimates on our website. If you have any suggestions for improvement, please reach out and let us know. We appreciate your input!
The Millican Team
Great customer service, worse email automation
The customer service is great, they answer swiftly and helpfully. The process automation thou could use improving as the package was split into two parcels without notifying me.
March 17, 2024
Reply from Millican
Thanks for your feedback, Filip.
We're pleased to hear you had a good experience with our support team. Apologies for any confusion caused by the split shipping. Our web team will investigate this as a priority.
The Millican Team
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Another superb purchase from Millican
Another superb purchase from Millican. We have several excellent Millican bags that all get used. They’re great quality and worth every penny!
March 5, 2024
Reply from Millican
Thanks for the review, Charles! We're glad to hear you're enjoying your purchases and that all the bags are being put to good use. Thanks for your support!
The Millican Team
Reply from Millican
Thanks for your review, Victoria. Great to hear you're enjoying the bag's convenience for travel essentials!
The Millican Team
Reply from Millican
Great to hear that you had a good experience, Marie! We hope you are enjoying your new bag. Thanks for the positive review.
The Millican Team
Reply from Millican
Thanks for the positive review, Katharine! So glad the bag is to your liking.
The Millican Team
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I've used my first Millican backpack…
I've used my first Millican backpack daily for several years. At a certain point I couldn't order a new one! I'm happy that I have a new one now. Almost all other rugsacks feel like junk compared to these. No damage to the stichtching nor to the metal clasps after years of abuse. Very good quality
February 20, 2024
Reply from Millican
Great to hear your backpack is still going strong, Jan! Cheers to many more adventures together!
The Millican Team
It is very disappointing that I had to…
It is very disappointing that I had to pay over $50 on top of the product's price, taxes, and shipping when you delivered the item to me. Living in Canada, my question is: if you can't manage to provide fair shipping and/or customs rates for your customers, why even claim that you ship the product to Canada? You should at least inform your customers that they will need to pay such an approximate price in the end. I will never shop here again.
February 21, 2024
Reply from Millican
Thank you for your feedback, Simin.
We understand your frustration about the additional customs charges. We try to be as upfront as possible about potential fees outside of the EU in our delivery information section, but we certainly acknowledge the impact these charges can have on the overall cost.
Unfortunately, customs and duty fees are beyond our control, as they're determined by your local government. We always advise customers to contact their local customs office for more information about these potential costs.
We sincerely apologise for the inconvenience this has caused.
The Millican Team
Great product
Great product, fast delivery, stylish and practical love your products 😊
January 11, 2024
Reply from Millican
Thank you for the kind words, Sarah! We're thrilled to hear you love our products!
The Millican Team
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