Home of Wool Reviews 125

I had an AMAZING experience ordering a custom Ikea Buskbo chair cushion from Home of Wool. The team went above and beyond to make sure everything was just right. It took several emails back and forth to finalize the measurements, and Krisi from customer service was incredibly patient and helpful throughout the whole process.

When my order arrived, one cushion didn’t fit perfectly, but I was able to adjust the wool inside to make it smaller, and Home of Wool made another cushion cover and shipped to me. Problem solved! The craftsmanship is absolutely superb, and the cushion is so comfortable to sit on.

This is my second order from them, and I honestly couldn’t be happier. Highly recommend Home of Wool for anyone looking for quality, comfort, and outstanding customer service!

All the products I’ve purchased at Home of Wool were beautifully and carefully crafted, the finish is perfect and the feeling amazing !
I’m a big fan.
I also love the possibility of choosing the sizes and thickness etc. They have so many practical ideas for everyday life.
And the quality of the products is amazing !!

Excellent quality and comfort. My toddler loves her new mattress.

I received 2 Wool Body Pillows and 1 Adjustable Wool Pillow. Excellent quality workmanship and filled with a plentitude of wool. I could not be more pleased. I heartfully recommend Home Of Wool.

Great customer service & the bed I bought for my dog is wonderful! She absolutely loves it & it’s so well made.
I will definitely be purchasing more products in the future.

My order never arrived

Outstanding products!! I bought a 5” twin xl mattress and absolutely love how it feels. I sleep so wonderfully and naturally. It just feels rights. It’s firm and supportive but still a little soft and I feel like it’s my little nest. We also bought two 3” futon mattresses. We bought these instead of normal couches because it’s impossible to find an all natural couch. Futons are so much better than couches because the back support usually goes up much taller - and you can open them up for a family nap! It’s also a more relaxed humble organic look for a living room. Very cozy! Thank you for making our home such healthy places to rest

Absolutely pleasant experience working with customer service. Quality products, very impressed! Will be a retuning customer for life!

Although shipment took a bit longer than expected the communication between their customer support team was fenomenal. I couldn’t be happier with my purchase. This is a company that really cares about their customers and what they do. Thank you so much Home of Wool for making my home feel cozier.

I have ordered several times from Home of Wool. Each time I have received helpful guidance and excellent customer service. The products are well made and high quality. The items are well packed and shipped quickly. Wonderful company!

Responsive to my needs; beautifully made to order neck roll.

This wool topper is perfect for both my baby’s crib and pack and play! She sleeps like a rock on it and I never worry about toxins. Thank you for making such a fantastic product!

Always love a mattress from you. Its comfort is unmatched. Ordering simple. Shipment fast and reliable. Responses to my questions addressed promptly. Thank you again !
Matt

We sell Home of Wool at our shop in Northeast Minneapolis - Moss Envy: Natural and Organic Bedroom. We love Home of Wool! Our customers love Home of Wool! Their collection is unlike anything made here in the US! Beautiful, hand crafted, sustainable, and made to last!

HomeOfWool's mattresses are a fresh air of sanity in a world overtaken by fancy plastic (and potentially toxic) mattresses. To me, it is simply different to sleep on a natural product, as opposed to an artificial one. The feeling is different, the vibe is different. It is real.

I got my wool mattress along with the wool mattress protector and it felt the difference from the very first night. No more sweating during sleep. I absolutely love sleeping on the new mattress.

I must say my 13cm mattress is a bit firm, but that works completely fine for me as I am used to sleeping on firm surfaces. And if one is looking for a softer sleeping experience, just add a mattress topper.

I purchased wool stuffing. Ease of communication with someone to assist with questions, was timely. Due to being out of town for the delivery which required a signature for receiving, the package eventually was returned however, I reached out to customer service for assistance. They monitored the return status and kept me posted. When the package has been stuck in limbo, customer service got a replacement shipped to me. Awesome customer service.

Fraudulent company with false advertising, please don't waste precious money. Our 100% wool mattress that we paid $3k for went moldy after only 4 months, we followed all care instructions precisely. I asked for a refund as we have mold allergies and I needed to dispose of the mattress. They were dismissive and refused, just telling me to clean the mattress which doesn't remove mold. I emailed and phoned HOW many times prior to purchasing, and they pushed me to buy the most expensive thickest mattress with the most expensive wool ticking, claiming it was the healthiest option and anti dust and mold, and suitable for my tall husband. In only 4 months the mattress sagged hugely in the middle and became extremely uncomfortable, even though we flipped / rotated every week for 4 months which is more often than the company's recommendation. I have never had such an awful experience, what a huge waste of money. I have had so many different mattresses in my lifetime and NEVER has a mattress gotten moldy. Also NEVER has a mattress sagged so much like this, you are sleeping in a crater. I think it's a normal expectation that a mattress be flat, all other mattresses we had stayed flat even after 10 years.

I am not able to upload photos of the moldy sagging mattress, looks like HOW disabled that function, they must be getting a lot of complaints.

Home of Wool was a great company to work with for our custom cushion. They were helpful, responsive, and made a wonderful product for us!

Wonderful product and customer care.