I have purchased the 8 security camera since 2nd Feb and it’s now 3rd May 2023 and I still haven’t received my product. I’ve emailed many times and customer representative name “Lyn” has initially r... See more
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Deceptive advertising. Do not buy from here. Website is misleading, not Australian products - they simply onsell cheap furniture for twice the price while making it look expensive. Hope no one else ge... See more
If I could have given a lower rating I would have! Absolute WORST business I’ve ever dealt with! Terrible customer service, stated it would take 1-3 business days to post my order, it took 18 business... See more
Disgusting customer service. I ordered an item beginning of December and although chased up where my order was I was assured it would get sent. Since then I waited patiently until I decided to sourc... See more
Company details
- Furniture Store
- Bed Shop
- Bedroom Furniture Store
- Living Room Furniture Store
- Office Furniture Store
- Outdoor Furniture Store
About Home on the Swan
Written by the company
Contact info
1.5
Bad
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Never received the item
Never received the item. Paid over $400 dollars for 2 bar stools over 3 months ago, have sent numerous emails with no reply. They are NO GOOD.
April 6, 2023
Terrible!! STAY AWAY!!!
Terrible!!! Item never arrived. Tried emailing multiple times but no response. Feel I’ve been scammed! Will never buy from here again. AWFUL!!!
March 25, 2023
I never received my purchase
I never received my purchase. Emailed 3 times with no response. It’s been 3 months. And they send a “how did we do” form. You’ve got to be kidding.
March 18, 2023
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I ordered and paid for a light globe…
I ordered and paid for a light globe months ago which is the main globe in my motorhome. I still haven't received it. Have contacted the company twice but didn't receive contact or receive the globe. Patiently waiting still but safe to say it's not coming
March 9, 2023
Scam - Purchased a 2D Fluorescent Globe in…
Purchased a 2D Fluorescent Globe in February 2023 in Australia and the product was not shipped. I have not received the refund they said they will process to this date. I have emailed multiple times and I have not received a response. There is no phone number to contact either. Instagram and Facebook profiles look elegant but all I can see is that this is a scam.
Please don't waste your time and money here.
February 11, 2023
Fake site Still have not received my pool cleaner from 4 month age
Can you send my Pool Robot Cleaner I paid for on the 8/3/23 - I paid $162.95 and still have not received it or received a reply every time I email to find out why you have not sent it
March 7, 2023
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Complete scam
Complete scam, took our $850 - Never shipped the item.
Phone lines disconnected, email address bounces, we had to dispute the charge with our bank.
Just ridiculous
March 7, 2023
Ordered goods in February 2023 and am…
Ordered goods in February 2023 and am still waiting for it to arrive in June 2023. Contacted Home on the Swan who replied with a delay in dispatch but no further communication despite my multiple attempts. Very disappointed as I had successfully purchased from them in the past. I am guessing they will not deliver the goods and I will have to seek other avenues to receive my money back. If this is common practice from this company I am very disappointed that they would do this during these tough economic times!
February 14, 2023
Not Happy customer!you know we made our purchase in…
As you know we made our purchase in February it is now 22nd May and we still haven’t received the product but you took the money straight away so l don’t want to give you any stars at all! I just want our pool cover or our money back with interest now
Peter!!!!!!?!!!!!
February 12, 2023
This company seems to have shut down
This company seems to have shut down. They have not delivered my order and they are not returning emails and are uncontactable!
DO NOT PURCHASE FROM HOME ON THE SWAN
February 17, 2023
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BADLY!
BADLY!! The order was not tracked, shipping took 2 months. Three items in the order were missing!! I don't want to do business with this store anymore. I do not recommend!
February 25, 2023
Unprompted review
Ordered in Feb
Ordered in Feb, nothing arrived. Was offered a refund which didn’t happen. Have now reported to Customer Affairs.
Deplorable company who shouldn’t be allowed to advertise.
They should be sued and made to give back the money they owe so many people.
February 19, 2023
Never recieved order or refund
Never recieved order or refund, company has failed to return my emails.
February 17, 2023
Order refund wasn’t paid back
February 15, 2023
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Company is a scam
Company is a scam
Never received item. No number to call. Emails never answered. Never buy from here. 100% scam
February 16, 2023
Haven’t received my product or refund
February 15, 2023
Didn’t receive my item or a refund
February 14, 2023
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