Homeppl's process was so efficient which helped to really take that stress off of our plate after having been looking for a home. The steps were simple, easy to follow and didn't require too much... See more
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Just wanted to give a shout to Caitlin, Ludmila and Lana who have been exceptionally and consistently helpful for a very long time. Resolving all queries in a fast and efficient manner. Truly standout... See more
Company replied
Caitlin was so lovely and friendly - I found some of the online sections frustrating to fill as my circumstances are slightly complicated and so I left it for a few weeks. I decided to come back to it... See more
Company replied
I am at TEN DEGREES and we are working with HOMEPPL from the last 4 years approx.This company is great and efficient.I specifically want to mention CAITLIN's name because she is awesome and very helpf... See more
Company replied
4.2
Great
703 reviews
Replied to 76% of negative reviews
Typically replies within 1 month
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Completely Incompetent Referencing Process
Our experience with Homeppl has been extremely disappointing and unprofessional.
My husband is self-employed. This was clearly explained from the outset, and all requested documentation was submitted in line with Homeppl’s requirements. Despite this, we were later informed that his business bank account could not be accepted — a point that should have been clarified at the start of the process.
To resolve this, his accountant provided the alternative proof of income explicitly requested by Homeppl. However, this documentation was still rejected without a clear or reasonable explanation.
Rather than working constructively to complete the reference, Homeppl proceeded to cancel the application entirely, forcing us to restart the referencing process from the beginning. When the letting agent attempted to escalate the matter and requested that the case be reopened, Homeppl refused.
As a direct result of these actions, we are now at risk of losing the property we were in the process of renting.
Based on our experience, I would strongly advise landlords and estate agents to carefully reconsider using Homeppl. The service demonstrates a lack of consistency, poor communication, and limited understanding of self-employed applicants.
February 2, 2026
Unprompted review
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Terrible service
Terrible service. The staff have virtually no knowledge of real estate. Because of this company, my move-in process did not go smoothly at all, which was extremely disappointing. If a real estate agency uses this company, I strongly recommend not signing a contract with that agency.
December 25, 2025
Unprompted review
Reply from Homeppl
Hi there, thank you for your feedback. I am really to hear that you didn't receive good service from the team and this impacted your move-in.
We really do pride ourselves on the service that we offer, so I am keen to understand what happened - I requested some further information via Trustpilot from you so that I can investigate, but haven't heard back as yet. If you are able to confirm your details, or if you are able to provide further information to feedback@thirdfort.com it would be greatly appreciated.
Many thanks, Kim - VP Customer Experience, Homeppl & Thirdfort
Caitlin at Homeppl is extremely…
Caitlin at Homeppl is extremely efficient and has been a great help!
January 20, 2026
Unprompted review
Reply from Homeppl
Thanks so much Katie for the 5 stars and great feedback! We will be sure to pass this on to Caitlin.
The Homeppl Team
Caitlin was amazing and helped me…
Caitlin was amazing and helped me through any confusing steps
January 16, 2026
Unprompted review
Reply from Homeppl
Hi Beau,
Thank you for taking the time to leave us a great review! So great to hear that Caitlin was able to assist and navigate you through your application - we will be sure to let her know!
Best wishes, The Homeppl Team
Caitlin was so lovely and friendly
Caitlin was so lovely and friendly - I found some of the online sections frustrating to fill as my circumstances are slightly complicated and so I left it for a few weeks. I decided to come back to it but to contact the live support to see if they could help, and Caitlin helped me with everything in such a swift, easy to explain and friendly manner. I managed to submit my application within minutes. Thank you so much Caitlin you are an asset to your team!
December 16, 2025
Unprompted review
Reply from Homeppl
Hi Muna,
Thank you so much for your kind words! We’re delighted to hear that Caitlin was able to make the process smooth and stress-free, especially given your more complex circumstances. She truly is an asset to our team, and we’ll be sure to share your lovely feedback with her — it will make her day!
If you do have any feedback on how we could improve the application, it is always appreciated so please do reach out.
Best wishes, The Homeppl Team
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Caitlin was so so helpful
Caitlin was so so helpful, I was so stressed out about the whole process and they was so patient and kind and helped me out. Felt very supported.
November 27, 2025
Unprompted review
Reply from Homeppl
Hi Motunrayo,
Thank you so much for sharing this! We’re thrilled to hear that Caitlin was able to support you through the process and make it less stressful. Her patience and kindness really shine, and we’ll be sure to pass your lovely feedback on to her.
Best wishes, The Homeppl Team
Great Customer Service!
Great streamlined service for referencing, although portal doesn't leave much room for error.
Made an error with my application and reached out to support. Caitlin was very responsive and helped me fix my error submit my application accurately, all in 15 minutes.
Would definitely recommend!
November 14, 2025
Unprompted review
Reply from Homeppl
Hi Anand,
Thank you for your fantastic feedback! We’re so glad Caitlin was able to help you resolve your application quickly and accurately — 15 minutes is impressive! We really appreciate your recommendation and are thrilled that our service made the process smooth for you.
Best wishes, The Homeppl Team
Really quick and efficient when dealing…
Really quick and efficient when dealing with my query.
November 10, 2025
Unprompted review
Reply from Homeppl
Hi James,
Thank you for your feedback. We’re glad to hear your query was handled quickly and efficiently — that’s exactly what we aim for!
Best wishes, The Homeppl Team
Charlie goes above and beyond
Charlie goes above and beyond, thank you for all your help. I really do appreciate.
November 4, 2025
Unprompted review
Reply from Homeppl
Hi Mona,
Thank you for sharing your kind words! We’re thrilled to hear that Charlie went above and beyond — we’ll be sure to pass this on to him. Your appreciation means a lot!
Best wishes, The Homeppl Team
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Useless people
Crap, useless, instead of contacting me for information they did not initially ask me for they just cancelled my application, I then had to start the process again filled out the entire form and then they kept asking for information that I had already provided, if my building uses them again I’ll walk away
October 30, 2025
Unprompted review
Reply from Homeppl
Hi Steve,
We’re really sorry to hear about your experience and completely understand how frustrating this must have been. Cancelling your application without asking for missing information and then having to start over is not the experience we want anyone to have.
We truly appreciate you taking the time to share this and we’re sorry it left such a negative impression.
We will be looking into the root causes to see if we can streamline the process and make improvements for future applicants.
If you have any further feedback, please don't hesitate to reach out.
The Homeppl Team
Be nice to be able to have a real…
Be nice to be able to have a real person in the chat facility instead of AI. 15 minutes going around in circles I gave up and will now not bother with my considered rent. Totally flawed system - Also please be aware that they DO NOT ACCEPT PAYLIPS as proof of income !!!!! Just when you think it cant get any more ridiculous
October 28, 2025
Unprompted review
Reply from Homeppl
Hi John,
Thank you for taking the time to share your feedback — we’re genuinely sorry to hear about your experience.
We understand how frustrating it can be when you’re trying to move forward with a rental and don’t get the support you expect. While our chat facility is designed to provide quick answers, we appreciate that in some situations speaking with a real person is far more helpful, and we’re sorry that this wasn’t available to you when you needed it.
Regarding proof of income, we appreciate your comments and understand how this can feel restrictive. Our requirements are in place to ensure consistent and fair referencing for all applicants, but we recognise that this doesn’t always align with everyone’s expectations or circumstances.
Your feedback is important to us and has been shared with the relevant teams, as it helps us review how we communicate and where we can improve the applicant journey. We’re sorry that this experience led you to step away, and we do appreciate you raising your concerns.
If you have any further feedback, please don't hesitate to reach out.
Best wishes, The Homeppl Team
HOMEPPL is the best
I am at TEN DEGREES and we are working with HOMEPPL from the last 4 years approx.This company is great and efficient.I specifically want to mention CAITLIN's name because she is awesome and very helpful,they way she deal the enquiry is highly professional
October 27, 2025
Unprompted review
Reply from Homeppl
Hi Taimoor,
Thank you so much for your wonderful review! We’re thrilled to hear that Homeppl has been supporting Ten Degrees so effectively over the past four years. Caitlin will be over the moon to read your kind words — her professionalism and dedication truly shine, and it’s fantastic to see it recognised. We really appreciate your continued partnership!
Best wishes, The Homeppl Team
Caitlin
I've been working with Caitlin for a few months, and she's been brilliant. She's very pleasant to deal with and an asset to the company
October 14, 2025
Unprompted review
Reply from Homeppl
Hi Noura,
Thank you so much for your kind words! We’re thrilled to hear that Caitlin has made such a positive impact — she truly is a fantastic part of our team. We’ll be sure to pass your feedback on to her; she’ll be delighted!
Best wishes, The Homeppl Team
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Excellent Referencing Service and Outstanding Support!
As a business partner, we at Fizzy Epsom have been consistently impressed with the referencing process managed by Homeppl. They are in charge of vetting our prospects, and their service is truly top-tier.
The response times and case resolution have been outstanding, which is crucial for keeping our leasing process running smoothly and ensuring a positive experience for future residents. They handle complex cases efficiently and always provide thorough, reliable results.
A special mention must go to Caitlin. She is an absolute star—professional, highly responsive, and always goes the extra mile to assist with any queries or urgent cases. Her dedication makes our partnership incredibly effective.
If you are looking for a reliable, efficient, and professional referencing partner, we highly recommend Homeppl. They are a pleasure to work with!
September 30, 2025
Unprompted review
Reply from Homeppl
Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear that our referencing process and response times have supported Fizzy Epsom in keeping your leasing operations running smoothly.
Handling complex cases efficiently and delivering reliable, thorough outcomes is something we take great pride in, so it’s wonderful to know this has been your experience. Your feedback reinforces exactly what we aim to deliver for our partners every day.
We’ll be sure to pass on your kind words to Caitlin — she’ll be thrilled to receive this recognition. Her professionalism and dedication truly embody our values, and we’re very lucky to have her on the team.
Thank you again for your recommendation and for being such a great partner. We look forward to continuing our work together.
Best wishes,
The Homeppl Team
It all worked out in the end
It all worked out in the end. Using my work email meant trying to complete the application online with my work laptop. Lots of IT policy issues my side, but the support team were very helpful and we got through it. Thanks to Katie and Caitlin
September 29, 2025
Unprompted review
Reply from Homeppl
Thanks Paul for the positive review - it is appreciated! Will also pass on your thanks to Katie and Caitlin.
Best wishes, The Homeppl Team
Caitlin Reynolds is the best in the…
Caitlin Reynolds is the best in the team, always able to help and very quick to reply any questions-queries. Homeppl is very lucky to have her. Axel.
September 26, 2025
Unprompted review
Reply from Homeppl
Hi Axel, many thanks for sharing your feedback - it is great to hear that Caitlin is always helpful and quick to respond! We know we have a superstar in her, and will be sure to pass on the feedback! Best wishes, The Homeppl Team
The automated message helped but more…
The automated message helped but more especially Caitlin. Made my inquiries so easy as she had solutions to all my queries. Always a pleasure to chat with Caitlin
September 26, 2025
Unprompted review
Reply from Homeppl
Hi Judith, many thanks for taking the time to leave us a review. It is great to hear that Caitlin has been able to assist and that she is a pleasure to chat to! We will be sure to pass on the feedback. Best wishes, The Homeppl Team
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I’m relocating to a new city after…
I’m relocating to a new city after completing an MA and career change, with sufficient savings to meet affordability. These are held in a Hargreaves Lansdown account and are in a mix of funds and easily accessible. HomePpl refused to accept the official statement I downloaded from HL’s site, insisting it had to be verified by a chartered accountant. Who has a chartered accountant just to confirm their savings? They briefly agreed to accept bank statements showing transfers between accounts, I sent them 3 months statements didn’t hear anything from them until the place I want to move chased them and they said they couldn’t in fact accept bank statements and reverted back to the same demand for a chartered accountant. The whole process felt inflexible, inconsistent, and based on unreasonable requirements, made worse by the fact you can’t speak to anyone directly. It’s a pretty normal rational decision to keep my savings in a portfolio I don’t understand why they couldn’t accept this as evidence of affordability
September 10, 2025
Unprompted review
Reply from Homeppl
Hi Amy, many thanks for providing this detailed feedback, and I am sorry to hear that we came across as bring inflexible or inconsistent - that isn't the experience we would want any applicants to have. I have sent you a request directly for some further information as I would like to investigate this further. Best wishes, Kim - Homeppl Customer Experience
Chat support are very helpful and quick…
Chat support are very helpful and quick at getting back to you, they also send you an email if you go off the chat whilst you’re waiting
September 3, 2025
Unprompted review
Reply from Homeppl
Hi Eleanor, many thanks for taking the time to leave us a review - it is great to hear that the Support team were helpful and quick to respond! Best wishes, The Homeppl Team
Caitlin is incredible
Caitlin is incredible! I was very stressed about my application form, and she fixed everything quickly.
September 3, 2025
Unprompted review
Reply from Homeppl
Hi Rumbidzayi, many thanks for taking the time to leave us a review - we will pass your kind words on to Caitlin! Best wishes, The Homeppl Team
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