Homeppl's process was so efficient which helped to really take that stress off of our plate after having been looking for a home. The steps were simple, easy to follow and didn't require too much... See more
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Review summary
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Just wanted to give a shout to Caitlin, Ludmila and Lana who have been exceptionally and consistently helpful for a very long time. Resolving all queries in a fast and efficient manner. Truly standout... See more
Company replied
Caitlin was so lovely and friendly - I found some of the online sections frustrating to fill as my circumstances are slightly complicated and so I left it for a few weeks. I decided to come back to it... See more
Company replied
I am at TEN DEGREES and we are working with HOMEPPL from the last 4 years approx.This company is great and efficient.I specifically want to mention CAITLIN's name because she is awesome and very helpf... See more
Company replied
4.2
Great
703 reviews
Replied to 76% of negative reviews
Typically replies within 1 month
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Caitlin was quick and helpful
Caitlin was quick and helpful. Pain free experience!
January 16, 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
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Great customer service and agility
It took 2 days, but when I got in contact with Gaetan, he mentioned he was dealing with my documents and would get in touch shortly. After 10 minutes I received a message from him saying that the checking was completed and approved!
So, great work Gaetan, very much appreciated your honesty!
Kind regards,
Wagner
January 14, 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
what a great staff - Caitlin
Caitlin has always been very helpful and responsive, as well as maintained a high level of professionalism.
She deserves to be the best employee of the year, without a question!
January 8, 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Excellent at being responsive and…
Excellent at being responsive and worked efficiently with me to help process my checks.
January 7, 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
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10/10 service
Responded to my queries quickly and efficiently. Caitlin was great putting my mind at ease to some of my questions. 10/10 service
January 6, 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Prompt, kind and helpful
Caitlin from the customer service team was extremely prompt and helpful in giving me an update on my application and amending a few things on my submitted application.
January 3, 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Very helpful support
Very helpful support, providing fast information and indications.
January 2, 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
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Very helpful in resolving the issue…
Very helpful in resolving the issue great service thank you.
December 30, 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Best Experience
I want to express my heartfelt gratitude to Caitlin for her exceptional support and understanding.
December 30, 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Caitlin was very patient with every of…
Caitlin was very patient with every of my Enquiries.
December 23, 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Response and help
Even though I had some issues, they remained committed to helping me through the process, and my proof of income was from abroad.
December 23, 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
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This platform is terrible
This platform is terrible. Forced to use it by my estate agent who gave me 24 hours to finish an apartment application and provide documents for verification. Firstly, their website flat out doesn't work on firefox and causes a bunch of bugs. To compound this, the link reset email is NOT the user, it's the estate agent, so each time I had to try the process again on a different device, I had to hassle the estate agent to get the link reset. Adding more insult to injury, they have a size limit on their uploads of 10mb. This is a massive problem if, like me, your estate agent provides you your tenancy agreement as an encrypted pdf over 10mb, and which as such cannot be compressed without more effort. All this is incredibly frustrating on it's own, but when the purpose of this website is arguably one of the most important steps to actually securing your tenancy and you have a time limit, you expect a reliable service, which this is not. If you are a business and don't want to alienate your customers, do not use this. Buggy, low quality software.
December 20, 2024
Unprompted review
Reply from Homeppl
Good Morning,
I am sorry to hear this feedback - we have reached out to you via Trustpilot as there is no identifying information. In order for us to assist please contact support@homeppl.com FAO Katie.
Kind regards,
Katie
They provide quick and effective…
They provide quick and effective responses to queries and are always ready to help with patience.
December 20, 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Quick and friendly response
December 20, 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Gaetan was really helpful
Gaetan was really helpful. Assisted me with the application. Thanks to Gaetan. Thank you homeppl.
December 13, 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
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Lovely service from a lovely team.
Service was good. The agents answered all queries I had and were very professional. However, the average wait time said 4 minutes, but I was always waiting a lot longer than that…
December 12, 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Very helpful and quick response
Very helpful and quick response. Great service
December 11, 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
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