This was my second positive experience with HomeSafe. On this occasion my 2 yr old dishwasher started making a loud, odd noise and the lower wash arm stopped turning. I called HomeSafe and they a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well it took a few call's to get it right, The person that came to assess the drier didnt't tell HomeSafe that it was a gas drier. I only had one bad call out of several which the person told me that... See more
Company replied
The experience wasn't 'great'; however, it was good. My problem, noted already, earlier, was that we paid the deductible ($150), and Home safe then notified a tech to do the work ... specifying that... See more
Company replied
You did not help at ALL, I need the Owner of this company to call me Direct, I’m 74 year old I’m hot because they wouldn’t fix my Air Conditioner, you take my monthly payment but did not fix the PROBL... See more
Company replied
Company details
- #4 of 5 best companies in Appliance Repair Service
Written by the company
HomeSafe offers customizable home warranty plans tailored to meet your needs and budget. Choose from personalized coverage options or whole-home protection, ensuring you get exactly what you need without breaking the bank. As a HomeSafe member, you gain access to a network of pre-licensed professionals, saving you time and hassle when something in your home needs fixed. Our goal is to keep your home in working order, providing you with the peace of mind you deserve.
Why HomeSafe?
Written by the company
- You deserve peace of mind, especially at home.
- When a system or appliance in your home stops working, it can be costly to fix. A HomeSafe plan means that you can protect yourself from those inevitable expenses. All plans also include access to our network of certified technicians so you can locate help quickly when there is no time to waste.
Our Quality Promise
30-Day Money-Back Guarantee
If you find that HomeSafe isn’t right for you, all plans include a 30-day money-back guarantee.
Contact info
2154 East Commons Ave, Suite 3000, 80112, Littleton, United States
- 1-800-332-4177
- homesafe.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The guys did a fantastic and professional job
The guys did a fantastic and professional job taking care of the plumbing issue in record time and they talked and interacted with me during the process. Nice personal touch.
April 9, 2026
Reply from HomeSafe
JD, we love hearing feedback like this! It truly makes our day and lets us know we’re doing things right. If there’s anything else you need, don’t hesitate to give us a call.
Reply from HomeSafe
Leslie, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
I put a claim on a plumbing problem
I put a claim on a plumbing problem. Home safe called a plumbing company. The company told home safe they will take the job, but they didn't really want to because in the past the plumbing company had a problem getting paid. So I called my own plumber and I asked home safe if that would be ok , but I had to send the estimate. The company came out to give me an estimate. I had to pay 150.00 to home safe. Home safe told me the claim was approved. I waited for a few days I didn't hear anything from the plumber, so I called home safe again and told them i haven't heard anything from the plumber. Home safe called the plumber to find out why. The plumber told them he wanted the money upon completion of the job. Home safe told the plumbing company they send the money by check through the mail. The company told them upon completion. Home safe wanted me to pay I told them I don't have that kind of money. That tells me there's some truth about what the first plumbing company said. I told home safe to cancel my account with them and refund my 150.00 . Home safe told me since I had a plumber come out they can't refund my money. I don't see why I had to lose my money because of the situation, it's not my fault home safe won't pay for the services. So be aware of home safe.
April 9, 2026
Unprompted review
Reply from HomeSafe
Gary, we appreciate you taking the time to share this and understand how frustrating that situation must have been.
In cases like this, we do recommend contacting the claims department again, as direct deposit can be an option for payment to the service provider. At the same time, service providers may have their own payment preferences, which can sometimes impact how the process moves forward.
We would like the opportunity to assist in finding a solution and help clarify the options available. Please contact our Customer Service team at 1-800-332-4177 for further assistance.
Great Company! Great Service!
This was my first time using a home warranty service. My experience could not have been better. Each person I spoke with at HomeSafe was so polite and helpful. They were patient and talked me through what needed to be done, and they were able to help me find a service company to replace my defective item.
April 3, 2026
Reply from HomeSafe
Cheryl, this is so wonderful to hear! We absolutely love knowing your first experience went so smoothly and that you felt supported every step of the way. It’s great to hear the team was able to guide you and get everything taken care of without any stress. We truly appreciate you sharing this!
Reply from HomeSafe
Bryn, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I have not complaints. Your team is great for business.
The people at your company have great personalities and are very nice. They are great customer service reps.
April 7, 2026
Reply from HomeSafe
Susan, that’s wonderful to hear! It really says a lot when the team leaves that kind of impression. We appreciate you taking a moment to share this, and if there’s anything you’d ever like to go over, we’re always here to assist.
Sent a receipt in October
Sent a receipt in October. Sent it an additional four times. Still was not paid. This representative gave me another email. She indicated that they got it and they were transferring to be paid.
April 7, 2026
Reply from HomeSafe
John, we appreciate you bringing this to our attention and apologize for the delay. We understand how frustrating that must have been and truly appreciate your patience throughout the process. It’s good to hear Customer Service was able to assist and confirm everything was received. Moving forward, we’re here for you and committed to making the process as smooth as possible.
Home safe is always there when I call…
Home safe is always there when I call about an issue. They are always helpful in getting a technician to my house quickly. My issues are always fixed and if not they are quick to issue a check so I can buy a new item that broke down on me. I'm very pleased 😀 with Home safe!
April 7, 2026
Reply from HomeSafe
Jo, we love hearing feedback like this. It truly makes our day and lets us know we’re doing things right! It’s great to know everything has been handled quickly and that you’ve been pleased with the service. If there’s anything else you need, don’t hesitate to give us a call.
Even though I am not going with Home…
Even though I am not going with Home Safe, they were extremely kind and helpful during my correspondence with them. So understanding that if I do need a company again, I will definitely go with them.
March 30, 2026
Reply from HomeSafe
Delores, we really appreciate you sharing this. It means a lot to hear that your experience was kind and helpful throughout your interactions. Wishing you all the best moving forward, and we’d be glad to assist if the need arises in the future.
Worth the price of membership
Quick, efficient, fair.
Koby from Appliance Service was great.
Armis staff responded to my needs
March 30, 2026
Reply from HomeSafe
Donna, we truly appreciate you taking the time to share this. It’s great to know you were satisfied with the service you received and that everything came together the way it should! If anything else comes up, please don’t hesitate to let us know.
My stove was broke and they no longer carried so they replace the stove that's what i call great service
Great Service
March 26, 2026
Reply from HomeSafe
Bruce, we love hearing feedback like this. It truly makes our day and lets us know we’re doing things right! If there’s anything else you need, don’t hesitate to give us a call.
Reply from HomeSafe
We appreciate your feedback! If there’s anything else we can do to help, please don't hesitate to give us a call.
Great phone people
April 2, 2026
Reply from HomeSafe
Richard, thank you for your review! We’re thrilled to hear that you’re satisfied with our Customer Service. If you need any assistance in the future, please don’t hesitate to reach out.
Overall a very quick response from…
Overall a very quick response from beginning to end
Very satisfied customer
March 26, 2026
Reply from HomeSafe
Thank you for sharing your experience, Dianne! It’s great to hear everything moved quickly from start to finish and that you were satisfied with the process. We appreciate your feedback, and our team is always here if you need anything.
Helped me to where I understand and…
Helped me to where I understand and they were alot of help keep up good work
March 27, 2026
Reply from HomeSafe
Thank you for sharing this! It’s great to hear everything was explained in a way that made sense and that you got the help you needed. We appreciate your kind words and are here anytime you need us.
Although they are generally good READ…
Although they are generally good READ the fine print because there’s only so much $$ in which they’ll pay in 1 year
April 1, 2026
Reply from HomeSafe
Naomi, you’re absolutely right, it’s always important to review the contract so you have a clear understanding of coverage and limits. If any questions come up along the way, our Customer Service team is always available to help.
Armis always presents itself in a…
Armis always presents itself in a professional manner and puts their clients first and foremost thank you Armis
March 23, 2026
Reply from HomeSafe
James, your feedback is truly appreciated, and it’s great to hear you’ve had a professional experience and felt prioritized. If you ever need anything, Customer Service is always happy to assist.
Reply from HomeSafe
Thank you for sharing this! It’s great to hear everything was explained in a way that made sense and felt easy to follow. We’re always here to keep things simple and help whenever you need it.
The technician was able to get to the…
The technician was able to get to the problem quickly and safely. He did a thorough job. Thank you .
March 31, 2026
Reply from HomeSafe
Thanks so much for your review! We’re glad to hear you’re happy with the service you received. If you ever need anything, our team is always here to help.
The representative was friendly and…
The representative was friendly and knew exactly how to solve the problem.
March 24, 2026
Reply from HomeSafe
Mike, thank you for sharing this! It’s great to hear the representative was friendly and knew exactly how to take care of the issue. We appreciate your feedback and are here whenever you need us.
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