This was my second positive experience with HomeSafe. On this occasion my 2 yr old dishwasher started making a loud, odd noise and the lower wash arm stopped turning. I called HomeSafe and they a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Well it took a few call's to get it right, The person that came to assess the drier didnt't tell HomeSafe that it was a gas drier. I only had one bad call out of several which the person told me that... See more
Company replied
The experience wasn't 'great'; however, it was good. My problem, noted already, earlier, was that we paid the deductible ($150), and Home safe then notified a tech to do the work ... specifying that... See more
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You did not help at ALL, I need the Owner of this company to call me Direct, I’m 74 year old I’m hot because they wouldn’t fix my Air Conditioner, you take my monthly payment but did not fix the PROBL... See more
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Company details
- #4 of 5 best companies in Appliance Repair Service
Written by the company
HomeSafe offers customizable home warranty plans tailored to meet your needs and budget. Choose from personalized coverage options or whole-home protection, ensuring you get exactly what you need without breaking the bank. As a HomeSafe member, you gain access to a network of pre-licensed professionals, saving you time and hassle when something in your home needs fixed. Our goal is to keep your home in working order, providing you with the peace of mind you deserve.
Why HomeSafe?
Written by the company
- You deserve peace of mind, especially at home.
- When a system or appliance in your home stops working, it can be costly to fix. A HomeSafe plan means that you can protect yourself from those inevitable expenses. All plans also include access to our network of certified technicians so you can locate help quickly when there is no time to waste.
Our Quality Promise
30-Day Money-Back Guarantee
If you find that HomeSafe isn’t right for you, all plans include a 30-day money-back guarantee.
Contact info
2154 East Commons Ave, Suite 3000, 80112, Littleton, United States
- 1-800-332-4177
- homesafe.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I didn’t have to wait 7 to 10 days…
I didn’t have to wait 7 to 10 days before getting a contracted company to come to my house and confirm there’s a problem, you guys are very professional and helpful in getting help to fix any problems. Also it’s nice to actually talk to a person when you have a problem instead of emails or texts that most other warranty companies do.
May 2, 2026
Reply from HomeSafe
Ray, we love hearing feedback like this! It means so much to know you felt supported and were able to get help quickly without all the waiting and back and forth. We also agree that being able to talk to a real person makes a big difference. Thank you so much for taking the time to share your experience with us!
Pleased With HomeSafe
This was my second positive experience with HomeSafe.
On this occasion my 2 yr old dishwasher started making a loud, odd noise and the lower wash arm stopped turning. I called HomeSafe and they arranged for a technician to examine my appliance the same day I called. He left uncertain about what was wrong but when I followed up with HomeSafe they agreed to cover the complete cost of a replacement dishwasher. That included delivery, installation and tax on a replacement dishwasher. The replacement offered was the same brand that failed but they gave me the option to receive cash instead. The amount was very reasonable and I was satisfied.
I should also mention that my first experience provided a reasonable cash offer to replace a 31 year old wall oven for which parts were no longer available.
Overall I’m pleased with HomeSafe.
May 1, 2026
Reply from HomeSafe
Joe, thank you so much for taking the time to share your experience with us! We know dealing with unexpected appliance issues can be stressful, so it’s wonderful to hear our team was able to help make the process smoother for you both times. We’re especially happy to hear you felt satisfied with the replacement options and support provided along the way. Feedback like this truly means a lot to our team, and we’re grateful to have you as part of the HomeSafe family!
Reply from HomeSafe
Edward, we appreciate you taking the time to leave a review! We’re glad your policy information arrived quickly and that everything went smoothly. If you ever need anything along the way, our team is always happy to help!
Reply from HomeSafe
Thank you for your review, Rebecca! We’re glad to hear things have been going smoothly for you with HomeSafe. We appreciate you taking the time to share your feedback, and we’re always here if you ever need assistance.
I feel happy that when my refrigerator…
I feel happy that when my refrigerator went on the fritz, that I had your company to help me out. Got it fixed and all is well, Thanks Alot.
May 8, 2026
Reply from HomeSafe
Thank you so much for your review, Kenny! We’re happy to hear everything was taken care of and that we could help when you needed it most. We truly appreciate your kind words, and if you ever need anything in the future, our team is always happy to help!
Claim with ARMIS was easy and repair…
Claim with ARMIS was easy and repair team was scheduled and arrived and made quick replacement.
May 6, 2026
Reply from HomeSafe
Levet, we truly appreciate you sharing your experience with us! We’re happy to hear the claim process with ARMIS was easy and that the repair team was able to quickly schedule the service and complete the replacement. Thank you again for your feedback and for allowing us to assist you!
Excellent company
Excellent company. They covered the repair of my air condition with no issues
May 6, 2026
Reply from HomeSafe
George, thank you so much for your review! We’re happy to hear your air conditioning repair was covered smoothly and without any issues. We truly appreciate your support and thank you for being part of HomeSafe!
Used the company I called and they…
Used the company I called and they paid. The company that Homesafe sent out were flaky and demanded 65.00 visit charge.
January 28, 2026
Reply from HomeSafe
Thank you for sharing your feedback with us. Please keep in mind the $65 charge is your deductible, which applies to the service provider’s fee to come out and diagnose the issue. If you would like a complete review of your claim and contract coverage, please contact Customer Service at 1-800-332-4177. Our team would be happy to assist you further.
Really great service.
May 3, 2026
Reply from HomeSafe
We appreciate your positive review and are delighted you're satisfied with our service! Please don't hesitate to reach out if you need any further assistance.
Exactly service
May 1, 2026
Reply from HomeSafe
Valerie, we appreciate your review and are glad to hear you’re satisfied with the service you received! Please don’t hesitate to reach out if you need any further assistance.
rapid response to my issue with my AC
rapid response to my issue with my AC. We were able to get a service technician the next morning, secure approval for the repair, reimbursement for paid repair was provided. Thank you..
April 24, 2026
Reply from HomeSafe
Michael, we’re so glad to hear your experience moved along so quickly from start to finish! Our team works hard to help make the process smooth and timely, especially when unexpected repairs come up. We truly appreciate you taking the time to share your feedback. You can always count on us if you need support in the future.
My experience with Staff and service…
My experience with Staff and service has been good. The service I received on 4/24/2026 was the best. Thanks, Customer Everett Wood.
April 24, 2026
Reply from HomeSafe
Everett, we appreciate your positive review and are glad to hear you’re satisfied with the service you received! Please don’t hesitate to reach out if you need any further assistance.
Great people
Great people. Answered all my questions and told me what to do! Recommend them to everyone
April 23, 2026
Reply from HomeSafe
Delora, thank you for taking a moment to share your feedback! It means a lot to know you had a helpful and supportive experience with our team, and your recommendation truly means a great deal to us. If you ever need anything, our Customer Service team is always happy to help.
HomeSafe failed to cover the repair of 2 toilets
HomeSafe did not cover any costs for the repair or replacement of two leaking toilets that had age related cracks in the tanks. I had to pay the full cost of $1,650 to replace these two toilets.
April 28, 2026
Reply from HomeSafe
We appreciate you bringing this to our attention. We understand how this situation can feel, especially when you were expecting those repairs to be covered. After reviewing the claim, the toilets were not eligible for coverage under the terms of the contract. However, we do see that the claim was authorized for other repairs totaling over $1,400. If you have any questions about your claim or coverage, please contact our Customer Service team at 1-800-332-4177 so we can assist further.
We were very satisfied with the service…
We were very satisfied with the service we received from homesafe. From the beginning to the end.
April 28, 2026
Reply from HomeSafe
We appreciate your positive review and are thrilled you're satisfied with our service! Please don't hesitate to reach out if you need any further assistance.
Reply from HomeSafe
This kind of feedback means so much to our team and motivates us to keep delivering great service! If you need anything at all, we’d be happy to hear from you.
Reply from HomeSafe
We're thrilled that our team was able to provide you with all the information and assistance you needed! If you have any further questions, concerns, or requests, don't hesitate to reach out to us.
We had our washing machine go out and…
We had our washing machine go out and was replaced with no problems. Excellent service
April 25, 2026
Reply from HomeSafe
Richard, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any questions or require additional assistance.
Prompt
Prompt, efficient and professional service has been my experience every time. Customer service reps are always courteous.
April 17, 2026
Reply from HomeSafe
We love hearing feedback like this! It truly makes our day and lets us know we’re doing things right. If there’s anything else you need, don’t hesitate to give us a call.
The only thing I don't care for is the price
The only thing I don't care for is , the price
April 24, 2026
Reply from HomeSafe
Vickie, we understand the price is an important part of the decision, and it’s something we always try to balance with the value of the coverage. If you’d like, we can go over your options together and see if there’s a better fit for you. Please don’t hesitate to give us a call.
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