Homesecurity1st Reviews 

104
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is extremely professional, friendly, and highly competent during every visit. Many people really appreciate the remarkably quick and efficient service provided during security and alarm appointments. Clients consistently describe the technicians as respectful, polite, and exceptionally knowledgeable about their work. Some people also felt that the team provided prompt assistance, clear communication, and thorough explanations when resolving issues. Reviewers frequently note the smooth installation process, reliable scheduling, and great technical knowledge across all jobs. Consumers note that the experts arrive prepared and ensure everything works properly before leaving.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt, efficient support and knowledgeable technicians... See more

Staff

People report positive experiences with staff, frequently highlighting a very professional team that delivers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great knowledge and expertise, service in the field. Please fix the administration in ensuring our company name, VAT number and registered address is reflected on our invoices. This has been raised m... See more

Rated 4 out of 5 stars

Very efficent security installation and excellent staff. However finalising the paperwork took excessive time hence 4 not 5

Rated 5 out of 5 stars

Brilliant service from the moment I phoned them. Sent me a quote and could fit me in way sooner than any other company. Customer service to the next level! Very professional and know exactly what they... See more


Company details

  1. Security System Installer
  2. also in
  3. Burglar Alarm Store
  4. Closed Circuit Television Store
  5. Home Automation Company
  6. Security System Supplier

Written by the company

Homesecurity1st is a PSIRA registered, security based installation, maintenance and repairs team, with years of experience and a comprehensive knowledge of the systems and brands available in South Africa to best offer you the safety and security for your home and family or business. We are excited to be able to assist our clients – both personal and business – with professional installations of all of your security needs. Which means you have the very best expertise at your fingertips. We offer you a efficient and reliable service so that we can help to create a secure environment for you and your family or your business. Within this, we also offer smart home (automation) possibilities. Everything from gate and garage door openers to being able to switch on lights or appliances from your phone. All features working in unison to add to our customer having a safety and security advantage. We look at each project holistically, ensuring we get you the security protection you are looking for. At Homesecurity1st we aim to put your safety and security fears and worries at ease, from the outside in. We offer a wide range of products that will certainly meet all of your safety and security needs and remain within your budget. Our process is simple, we come and give a no obligation quote and give our experienced advice on what the best security fit is for you and your budget. Safety and security is our business and we want to make sure our customers feel at home, at home. We make sure that every aspect is covered, reviewed and explained in order to give complete peace of mind to our customers. Our experienced team are available on WhatsApp day or night ensuring that we deliver the very best security features that have up-to-the-minute technologies to keep the things you love safe. We enjoy a 100% customer satisfaction rate and are happy to know that every project we complete our customer is assured and comfortable with the security of their household.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

104 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.5

All reviews

(104)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

First customer here

First customer here, yet Craig went out of his way to help me. I needed a part, not only were they the cheapest, they also were the only ones that could provide stock, and even whilst they were closed (it was xmas) I was able to come pick it up quick. Fantastic!

December 20, 2024
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Rated 5 out of 5 stars

I will recommend Homesecurity1st to…

I will recommend Homesecurity1st to anyone looking for home security upgrades. They are professional, efficient, and well-priced. I needed them to come help me last minute during a renovation, and they made a plan to assist. The technicians are also friendly and you can trust that they know what they are doing.

November 27, 2024
Rated 3 out of 5 stars

Mixed experience

Craig and team are get to have working in the house and he was super great with the stock provided. Craig was just very slow in responding to my needs and I had to chase him for help, even when I had made my needs clear.

November 8, 2024
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Reply from Homesecurity1st

Hi Dylan,

Thanks for the review.

Im not actually sure how to respond to this review. You called me and I came through the same day.
I sent you the quote the next day, you approved and I ordered the stock.
You happened to follow up the day after the stock arrived.
We installed that same day.
Im not sure how much more we could have done.

Anyway, thanks for taking the time out to give us a review!

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Rated 5 out of 5 stars

What a fantastic company!

I had an exceptional experience working with Craig and his team at Homesecurity 1! From the moment I reached out, they demonstrated professionalism, expertise, and genuine care for my safety needs. Craig guided me through every step, helping me understand the best security options for my home without ever pressuring me into unnecessary add-ons. The installation team was punctual, friendly, and respectful of my property, leaving everything spotless after the job was done.

The quality of the system has exceeded my expectations—it’s user-friendly and provides me with peace of mind knowing my home is protected. I highly recommend Craig and Homesecurity 1 to anyone seeking reliable, top-tier home security with a personal touch. Thank you, Craig and team, for going above and beyond!

October 22, 2024
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Rated 1 out of 5 stars

Got the address wrong and went to my…

Got the address wrong and went to my work site (despite clarifying it was my home address)
Arrived late, when the domestic had to leave (we mentioned about her leaving at 4.00 pm). Unsecure he whole week end....
On Monday arrived late, so it was postponed to next day, when eventually was fixed.
But Oh, no! next week Friday is again not working.
Called, but only one truck working, so no go Monday. Tuesday (today) lost in action.... nothing happened,
So... I am looking for another company that takes my needs more seriously.
Bye Bye....

August 27, 2024
Rated 5 out of 5 stars

Alway s good service

Alway s good service - with a smile

August 27, 2024
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Reply from Homesecurity1st

Hi Serena,

Thank you so much for the 5 star review :D

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Rated 5 out of 5 stars

Awesome

Excellent service and friendly staff.

August 8, 2024
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Reply from Homesecurity1st

Hey Marc,

Thank you very much for the feedback!

Rated 5 out of 5 stars

Communication

Transparent and direct communication. Consistently good service.

August 15, 2024
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Reply from Homesecurity1st

Hi Celia,

Thank you so much for the 5 star review!

Rated 5 out of 5 stars

Highly recommended

Craig, Nathan and Daniel are absolute superstars! From coming to the house to quote and advise on a suitable security system, to installation and delivery - they have been exceptional. Their work is very high quality, they are knowledgeable and professional. The installation was done with great attention to detail and looked so neat and was slick. The system is such a high quality and even gives you access to the online app firnyour phone which they get you all set up on and show you exactly how to use it. I can highly recommend Home Security 1st to anyone looking to enhance, install or replace their home security. Thank you so much to the team for making it such a pleasant experience!

June 14, 2024
Unprompted review
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Reply from Homesecurity1st


Thank you for the stellar review! 🌟 We're thrilled to hear that Craig, Nathan, and Daniel made such a positive impression. They truly are superstars in the world of home security. From their expert advice to their meticulous installation, they always strive for excellence.

We're glad you're enjoying the high-quality system and the convenience of the mobile app. Your recommendation means the world to us. If you ever need anything else, don’t hesitate to reach out. Stay safe and secure!

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Rated 5 out of 5 stars

The extra mile

Fast service and literally going the extra mile. Much appreciated.

May 16, 2024
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Reply from Homesecurity1st

Hi Renata,

Thank you so much for the awesome review.

Rated 5 out of 5 stars

I am highly satisfied in the service I…

I am highly satisfied in the service I got. It was fast inaf. I got my product in 3 working day's. Thanks.

October 14, 2023
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Reply from Homesecurity1st

Hi Hendrik,

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our service and that your product arrived quickly. Your satisfaction is our top priority, and we appreciate your support. If you have any more feedback or need further assistance, feel free to reach out.

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