Homeserve were really top rate. As soon as I made contact I was given a date for a water check and the leak was far worse than I had first thought however after an inspection the Homeserve worker (Cr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your plumber arrived within the time slot and was extremely professional and helpful. WOrk was slightly complicated by the fact that we did not have a stopcock to the toilet cistern so despite turni... See more
Company replied
Saw the offer for a reduced price boiler service, online. Easy to complete the form but had to ring to ask a couple of questions and sadly as it turned out, was given totally wrong answers. However, c... See more
Company replied
All good. Repairs finally completed, to a fine standard. Callum and other chap carried out the work quickly and efficiently, and talked us through every stage. The only issue I had was that the appoi... See more
Company replied
Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
186K reviews
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A well orgNisedbisit
The call out was easy to arrange. It occurred as planned and I was given advanced notice as promised.
The person visiting was polite and courteous and fixed the problem.
July 15, 2026
Reply from HomeServe UK
Thank you for taking the time to leave such positive feedback.
We are so pleased to hear that arranging your call out was straightforward and that everything went according to plan, including keeping you updated before the visit.
Alice
Here To Help Team
Homeserve start to help you solve your…
Homeserve start to help you solve your problem from the moment you ring...they communicate with you constantly so you know they are on the case and turn up promptly. All staff that are sent are polite...and hardworking and always leave your property the way they found it.
Extremely pleased with the way things are handled...would recommend this service to everyone.
July 29, 2026
Reply from HomeServe UK
Thank you for taking the time to share such wonderful feedback. We are delighted to hear that you were pleased with the service you received from start to finish.
It's great to know that our communication throughout your claim kept you informed and reassured, and that our engineers arrived promptly and conducted themselves in a polite and professional manner.
Alice
Here To Help Team
Reply from HomeServe UK
Thanks for sharing your review Christine, we appreciate it!
Alice
Here To Help Team
It was a great offer Electrics cover…
It was a great offer Electrics cover £12pa , easy to sign up for and a great introductory offer.
July 27, 2026
Reply from HomeServe UK
Welcome to HomeServe, we're pleased to have you on board!
Alice
Here To Help Team
Reply from HomeServe UK
Welcome to HomeServe!
Alice
Here To Help Team
Reply from HomeServe UK
We're so glad to know we could help!
Thanks for rating us 5 stars.
Alice
Here To Help Team
Overall a good as response
The first response to my water leak was very swift. The wait for action was about 3 weeks, but when the repair team came , it was very quick and efficient.
The long wait cost you a star.
June 29, 2026
Reply from HomeServe UK
Thanks for sharing your review.
We appreciate your comments regarding the wait for the repair and understand how this impacted your overall experience. Customer feedback is invaluable in helping us identify areas where we can improve our service.
Alice
Here To Help Team
Very good plumber
Very good plumber. She got straight on with the job. Diagnosed the problem and rectified very quickly. Also gave useful information about the issue and various helpful tips.
July 16, 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a wonderful review.
It's great to hear how pleased you were with the engineer and his service. Should you need us again, we'll be more than happy to help!
Alice
Here To Help Team
This fantastic compamy were nothing…
This fantastic compamy were nothing but extremely helpful. I would recommend them to all.
July 6, 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you found us helpful and that your experience with us was such a positive one. Knowing that you would recommend us to others is fantastic feedback and means a great deal to the team.
Alice
Here To Help Team
plumber was professional in that he did…
plumber was professional in that he did the job well, was polite.
July 14, 2026
Reply from HomeServe UK
This is just the feedback we love to hear!
Thanks for rating us 5 stars.
Alice
Here To Help Team
I found Home Serve very efficient…
I found Home Serve to be very efficient
The electrician was friendly and bothered to explain what he had done clearly to me
July 27, 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a positive review.
We're glad to hear that you found HomeServe efficient and that our engineer provided a friendly service.
Alice
Here To Help Team
Engineer arrived on time and fixed the…
Engineer arrived on time and fixed the problem. It was quite a complex repair and was completed on the day.
July 6, 2026
Reply from HomeServe UK
Thanks for sharing a 5 star review.
We're glad to hear that the engineer arrived on time and was able to resolve the issue during the same visit
Alice
Here To Help Team
Fast and good service
June 15, 2026
Reply from HomeServe UK
This is just the feedback we love to hear!
Thanks for rating us 5 stars.
Alice
Here To Help Team
Contacted Homeserve over a weekend…
Contacted Homeserve over a weekend about a leaking tap. Booked an appointment for the Monday. Engineer arrived after calling ahead. Tap was unable to be fixed so he fitted a new one instead. The new tap was installed quickly and efficiently. He even fitted new isolation valves. Can’t recommend the service highly enough.
July 13, 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a fantastic review.
We're really pleased to hear that your issue was dealt with promptly, from booking your appointment over the weekend through to the engineer's visit on Monday. It's great to know that the engineer kept you informed, arrived as expected, and was able to resolve the problem.
Alice
Here To Help Team
Great service
Great service technician very helpful I also like the app so easy to use .I also like that Homeserve have their own team with their own vans and technicians not a contractor in sight !!!
July 17, 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you found our engineer helpful and that you're enjoying using the HomeServe app. It's great to know that both our online services and our in person support made a positive impression.
Alice
Here To Help Team
The online service to log a call/issue…
The online service to log a call/issue is not very good at all and need to be more specific to your customer requirements.
June 21, 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback.
We're sorry to hear that you found the online service for logging an issue difficult to use. We appreciate your comments regarding the level of detail available, as understanding our customers' needs and making it as straightforward as possible to report a problem is important to us.
Your feedback helps us identify where improvements can be made.
Alice
Here To Help Team
Ronaldo was great
Ronaldo was great! Very knowledgeable, professional and good humoured (despite the heat!)
July 16, 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that our engineer provided a knowledgeable, professional service and kept his good humour, even in the heat!
Alice
Here To Help Team
Turned up on time but said he couldn't…
Turned up on time but said he couldn't do the job due to access. Came the next day & did it. Nice tidy job
July 17, 2026
Reply from HomeServe UK
Thank you for taking the time to leave your feedback.
We're pleased to hear that our engineer arrived on time and that the work was completed the following day to a good standard. We appreciate that it can be frustrating when a job cannot be completed on the first visit due to access requirements, but we're glad we were able to return promptly and get everything resolved for you.
Alice
Here To Help Team
After having to contact the helpline on…
After having to contact the helpline on 3 occasions with 3 engineers attending all with different issues, I was very impressed with the knowledge and support of all 3 , very happy with the completion of the work done
July 23, 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We're delighted to hear that you were happy with the support you received throughout your claim. It's wonderful to know that each member of the team who attended provided knowledgeable assistance and helped ensure the issues were resolved to your satisfaction.
We appreciate that resolving multiple concerns can sometimes require several visits, so we're especially pleased to hear that you were happy with the outcome and the standard of service provided.
Thank you for your kind words and for choosing HomeServe.
Amy
Here To Help Team
Two visits were needed to sort out…
Two visits were needed to sort out problem with toilet cistern but work was completed efficiently and on time
July 20, 2026
Reply from HomeServe UK
Thank you for your feedback. We're pleased to hear that, although an additional visit was required to fully resolve the issue, the work was completed successfully and within the expected timescales
Amy
Here To Help Team
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