HomeStars Reviews 

1,566
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 651 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the ease of finding competent and reliable contractors for various home projects. Many appreciate the high quality of workmanship and meticulous attention to detail provided by the professionals. Reviewers frequently commend the staff for their professionalism and helpfulness, making interactions pleasant and productive. Conversely, some people felt dissatisfied with the website's functionality, citing difficulties reporting no-shows or needing more specific categories. Others mentioned concerns about pricing, with contractors being expensive or attempting to charge for unselected leads.

What people talk about most

Service

Reviewers mention positive feedback about service, often highlighting the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Website

Consumers find the website to be ambiguous, with many recommending it for finding reliable contractors and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers praising competitive, reasonable, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent workmanship and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quickly get a list of provider to look at. I usually invite 3 to assess and quote the job and the award the job to one. For the most part I have been happy with the end results and HomeStars is an int... See more

Company replied

Rated 4 out of 5 stars

What I like about HomeStars is much of your research is done for you. All you have to do is read the reviews, make your choice of contractors to quote and choose the one you want. You're pretty mu... See more

Company replied

Rated 5 out of 5 stars

We had our entire upstairs 4 large bedrooms, 3 closets and a walk-in closet plus a large hallway including two Scarlet O'Hara circular stairs of wall to wall carpets cleaned yesterday by Ba... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I couldn't be happier with the work these contractors did on my home. From start to finish, they were professional, reliable, and easy to communicate with. The quality of their workmanshi... See more

Company replied


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site

Written by the company

Hiring a pro when you need one isn’t always easy. HomeStars is the reliable way, helping you hire the right pro for your job. Post your job for free to access pros with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to HomeStars's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only pros you have chosen can contact you.

HomeStars

Written by the company

✓ Post a job for free
Post a job and HomeStars alerts relevant pros in your area. It’s easy and it's free.
✓ Pros respond
Get responses from suitable pros who are interested and available.
✓ Review and choose
Browse profiles, work history and feedback before choosing who to share your details with.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.4

All reviews

(1,566)

632 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Work Order #7031516

Work Order #7031516

Elite Appliance Service did a great job repairing my washing machine. Although the issue couldn’t be fixed on the first visit because a part was needed, the team kept me updated and quickly arranged a follow-up appointment.

The technician arrived on time, was professional and friendly, and completed the repair efficiently. The washer is now working perfectly.

Excellent communication and customer service throughout the process. Highly recommended!

June 9, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We are delighted to hear that you received excellent communication and professional service for your repair project, and we truly appreciate you sharing your experience!

Rated 5 out of 5 stars

Allowed me to quickly identify and…

Allowed me to quickly identify and select capable suppliers for my requirements.

June 10, 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We are glad our platform helped you quickly identify and select the right suppliers for your requirements.

Rated 5 out of 5 stars

Advise on a new AC

I dealt with Mesbah H. as a Home Comfort Advisor. He was professional and respectful. He provided advise on a new AC. Very knowledgeable as well. Thank you!

June 9, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We are delighted to hear that you received professional, knowledgeable, and respectful guidance regarding your new AC. We truly appreciate your support.

Rated 1 out of 5 stars

Absolutely a waste of my time not one…

Absolutely a waste of my time not one reply from SO CALLED PROFESSIONALS
JUST ANOTHER SCAM!!!

June 8, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for sharing your feedback. We are very sorry to hear that you did not receive a response from any professionals on our platform.
We take these concerns seriously and want to ensure a reliable experience for our users. Please feel free to reach out to our support team directly so we can investigate this matter further and help you find the assistance you need.

Rated 5 out of 5 stars

Multiple responses in a short time

Multiple responses in a short time. Good selection of choices.

May 30, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We are glad we could provide you with a great selection of choices and prompt responses for your project.

Rated 5 out of 5 stars

Good work/very helpful

Good work/very helpful. Chris ia a nice person to deal with. Would recommend him to all.

June 6, 2026
HomeStars logo

Reply from HomeStars

Thank you for sharing your feedback. We are glad to hear you had a helpful and positive experience, and we truly appreciate your recommendation!

Rated 4 out of 5 stars

It took awhile to get connected with…

It took awhile to get connected with people this time, for my job.

June 7, 2026
HomeStars logo

Reply from HomeStars

Thank you for sharing your feedback. We are glad you were able to connect with professionals for your job, but we apologize that it took longer than expected this time around.
We are always working to improve our connection speeds and contractor availability, and we appreciate your patience as we work to make the process quicker for your next project.

Rated 4 out of 5 stars

Easy peasy

The provider I eventually found was great. No complaints. A dedicated category more specific to pool heat pumps would have made connecting with the right provider a little easier.

June 5, 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback! We are glad to hear you had a great experience with the provider you found on our platform.
We appreciate your suggestion regarding a dedicated category for pool heat pumps. Feedback like yours helps us improve our category navigation, and we will share this with our team to help make connecting with the right professionals even easier in the future.

Rated 5 out of 5 stars

had many contractors contact me new roofto bid…

had many contractors contact me to bid on my job, received a qualified contractor that did my job, it does not hurt to get a quote.

June 7, 2026
HomeStars logo

Reply from HomeStars

Thank you for sharing your feedback. We are glad we could connect you with multiple competitive bids and help you find a qualified contractor who successfully completed your project!

Rated 5 out of 5 stars

Thank you HomeStars for connecting me…

Thank you HomeStars for connecting me with PECS to clean all my windows. They are old difficult windows to deal with and they did a perfect job. Good for customrs that like attention to detail.

June 6, 2026
HomeStars logo

Reply from HomeStars

Thank you for taking the time to share your feedback. We are delighted to hear that our platform successfully connected you with a professional who delivered excellent results. We appreciate your support and look forward to assisting you with any future projects.

Rated 5 out of 5 stars

Very prompt replies

Very prompt replies.
Lots of offers to do the interlocking jobs I needed.
Found Mika Interlocking and they were fantastic.
Highly recommend.

June 5, 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We are delighted we could quickly connect you with a fantastic professional for your project, and we truly appreciate your recommendation!

Rated 5 out of 5 stars

As seniors we are apprehensive to step…

As seniors we are apprehensive to step out and try to get help on our own. Thank you, through HomeStars we were able to find what we needed. Overall a very favourable experience.

June 4, 2026
HomeStars logo

Reply from HomeStars

Thank you for sharing your experience. We understand that finding reliable help can feel daunting, and we are so glad we could provide a safe, easy way for you to find exactly what you needed. We truly appreciate your trust in us and are delighted to hear you had such a favorable experience.

Rated 1 out of 5 stars

I hired a landscaping company based on…

I hired a landscaping company based on HomeStars reviews however I contacted the company privately and not thru HomeStars. I wish to leave a review for the company I hired to warn others about the landscaping company which took on a job they could NOT handle. HomeStars will not allow me to leave a review even if I produce an invoice from the company. Companies are falsely advertising on HomeStars and claiming they are able to competently do the work when they can’t.

May 12, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for sharing your feedback. We understand your frustration, but to maintain the highest standard of reliability and trust on our platform, we only allow reviews for connections and hires that are fully completed directly through Homestars.
We appreciate your understanding as we work to ensure all reviews reflect verified experiences on our network.

Rated 4 out of 5 stars

Contractor I chose was professional

Contractor I chose was professional, courteous, ethical, highly skilled. Your website was unclear.

June 4, 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback! We're glad you were connected with a great professional.
We appreciate your note regarding our website's clarity. We're always working to improve the user experience and will share this with our team to make navigating our platform easier.

Rated 5 out of 5 stars

We’ve used JJ Windows Covering before

We’ve used JJ Windows Covering before, so we were happy to work with them again. This time, we chose Zebra blinds for our office, and they turned out great. They look modern, work beautifully for light control, and the whole process was easy from start to finish. From helping us choose the right product to measuring and installation, everything was handled smoothly and professionally. We’re really happy with the result!

May 22, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for the review! We are glad to hear you had another seamless experience with a professional connected through our platform. We truly appreciate your continued support.

Rated 5 out of 5 stars

Was great to deal with honest…

Was great to deal with honest contractors. Josh and his team at Capital City Seamless were top notch. Quote was exact and in line with others we had. Work was great and service was fast and friendly. Great job, highly recommend.

June 3, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for sharing your positive feedback. We are delighted to hear that you had such a great experience with the contractors you found through our platform. We truly appreciate your recommendation!

Rated 5 out of 5 stars

I had people contact me right away and…

I had people contact me right away and I contacted one of them and hired him right away. My husband and I were very pleased with the job.

June 1, 2026
HomeStars logo

Reply from HomeStars

We are glad our platform helped you quickly connect with a professional who delivered excellent results. Thank you for your feedback.

Rated 5 out of 5 stars

I like to use HomeStars because it’s a source of trusted contractors.

I like to use HomeStars because it’s a great source of trusted and successful contractors. Reviews from clients help understand the issues involved as well.

May 22, 2026
HomeStars logo

Reply from HomeStars

Thank you for sharing your feedback. We are glad to hear that our platform and client reviews help you confidently connect with trusted contractors for your projects. We truly appreciate your support.

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