Hometree Finance Reviews 

333
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for being exceptionally polite, friendly, and efficient during routine annual boiler services and new installations. Consumers note that the entire team works quickly, keeps work areas extremely clean, and ensures every single step of the installation process is smooth and easy to understand. Some reviewers were happy with the prompt customer support and straightforward finance setup that provided immediate peace of mind and dependable assistance. People also highlighted how incredibly helpful the office team and technicians were in thoroughly answering questions and handling urgent repairs rapidly.

What people talk about most

Service

Consumers find service to be exceptionally positive and straightforward. Reviewers frequently highlight the... See more

Staff

People report positive experiences with staff, highlighting that team members are professional, polite, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a quick, informative, and... See more

Customer service

Customers had positive experiences with customer service, noting that staff members are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Annual boiler service engineer arrived on time. Same engineer who had previously serviced the boiler and signed it off when put in. Polite, professional engineer and it's nice to see the same engineer... See more

Company replied

Rated 5 out of 5 stars

Everyone was very friendly and helpful. Customer service on the phone were polite and friendly, James the agent was very transparent and helpful. The installers and scaffold crew were brilliant. Super... See more

Company replied

Rated 5 out of 5 stars

The team were fast, efficient, tidy, polite and chilled. They did what they needed with speed and overall the experience was fantastic. From the first contact, every process involved to the finished i... See more

Rated 5 out of 5 stars

from start to finish everyone who i spoke to helped or found the answer and called me back. the original person who visited me at home explained the process and helped me to understand how the system... See more

Company replied


Company details

  1. Solar Energy Company
  2. Boiler Supplier
  3. Gas Installation Service
  4. Green Energy Supplier
  5. Boiler and Heating Service
  6. Solar Energy Equipment Supplier

About Hometree Finance

Written by the company

Hometree Finance makes it easy and affordable for homeowners to fund home energy upgrades.

Delivered in partnership with trusted installers and engineers, our zero-deposit, all-inclusive plans are designed to give you complete peace of mind.

Our Heating Plan for new boilers, and Solar Plan for solar and battery storage systems, cover equipment, installation, servicing and unlimited repairs, with no callout fees or excess for the lifetime of the plan.

Contact info

4.9

Excellent

TrustScore 5 out of 5

333 reviews

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4.9

All reviews

(333)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

The people are very knowledgeable

The people are very knowledgeable, courteous, hardworking and ready to answer questions being asked, very dependable and have cleaned all the bits and pieces in the area where they are working. I have only some concerns of the scaffolding because I can’t open the door at the back, the post of the scaffolding is blocking my door so it can’t be opened.

August 27, 2025
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Reply from Hometree Finance

Hi Meriam, thank you very much for taking the time to share your feedback. We're really glad to hear that you've been happy with the service provided so far. Please don't hesitate to contact our customer support team on 0800 987 1789 or hello@hometreefinance.co.uk if the scaffolding has not been taken down within your expected timeframes, or if we can assist in any other way.

Rated 5 out of 5 stars

Good product

Good product, professional and dedicated staff.

August 24, 2025
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Reply from Hometree Finance

Thank you for taking the time to share your feedback Maria, we’re glad to hear you’ve had a good experience so far and we’re here to ensure that continues!

Rated 5 out of 5 stars

Communication & Service best ever

After 15 years witha boiler company we changed to Hometree in July which we found very easy to do.Unfortunately our boiler packed up but hometree had a boiler repair firm in within a day and although we had to have a new boiler everything was sorted within the week Hometree are really on the ball and I would thoroughly recommend them

August 14, 2025
Rated 5 out of 5 stars

Really helpful staff

Really helpful staff. Nicely done.

August 13, 2025
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Reply from Hometree Finance

Thanks so much for choosing us to take care of your boiler, and for taking the time to share your feedback.

Rated 5 out of 5 stars

Everything went smoothly and speedily

Everything went smoothly and speedily. Very happy...

August 16, 2025
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Reply from Hometree Finance

Fantastic, thanks so much for taking the time to share your feedback. Enjoy your clean, green power and lower energy bills! ☀️

Rated 5 out of 5 stars

Excellent service

Excellent service. Great communications with the service team to rearrange appointments and very knowledgeable engineer.

August 15, 2025
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Reply from Hometree Finance

Thank you for taking the time to post a review, it’s much appreciated!

Rated 5 out of 5 stars

Good Service

No issues with finance, all handled professionally

May 23, 2025
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Reply from Hometree Finance

Hi Tracey, thanks so much for taking the time to share your feedback, we really appreciate it. Please don't hesitate to contact us if we can assist in any way.

Rated 5 out of 5 stars

Impressive service from Hometree . in…

Impressive service from Hometree in arranging a boiler replacement for me and M Rutter & Co. who they appointed for installation it were very professional .No hassle, no mess and no fuss.

July 25, 2025
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Reply from Hometree Finance

Thanks so much for taking the time to share your feedback Ian, we’re glad we were able to help!

Rated 5 out of 5 stars

Hometree, a great service!

Hometree provide a quick and efficient way to spread your heating costs. There are different options to suit your budget and they also include a yearly boiler service during the life time of your loan. Completed in a friendly efficient manner in a matter of minutes. Would recommend.

July 15, 2025
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Reply from Hometree Finance

Thank you so much for recommending our services Kim, we're delighted to have helped you upgrade your heating and here to ensure your experience continues to be smooth and easy!

Rated 5 out of 5 stars

It was easy to set up and understand

It was easy to set up and understand, and a good deal.

July 2, 2025
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Reply from Hometree Finance

Really glad to hear this, thank you for sharing your feedback. Now it's time to enjoy your clean green power and the energy savings! ☀️

Rated 5 out of 5 stars

Great job

Great job, and the guys that did the installation were very professional all through. I will recommend them any day.

July 2, 2025
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Reply from Hometree Finance

Fantastic to hear this, thank you very much for taking the time to share your review, we'll be sure to pass your feedback to the team!

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