We really appreciate the support from Home Unity especially Jonathan during our move. We were having trouble connecting to the WiFi but he gave us clear instructions in a timely manner which is ver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whilst we have been having issues with our WiFi for a month, the team at home unity have been amazing! Constantly making sure we're okay and checking on our connections, constantly keeping in touch wi... See more
Company replied
If I ever have a question, query or just want to see what can I do to Upgrade my package- Home Unity have always been outstanding at being fast to reply and beyond helpful. Genuine heartfelt thanks t... See more
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After a slight delay where my address was mixed up with one that differs by one letter in the same road, I contacted support and it was corrected. The router arrived and was fairly straightforward for... See more
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Company details
- Internet Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Home Unity was founded in the UK with a simple goal: to make home connectivity easier, fairer, and far less frustrating. Our headquarters and customer support teams are based in the UK, and we’re proud to be a growing independent provider focused on quality, not shortcuts. We specialise in ultra-fast full fibre broadband, with selected mobile services, working across major UK networks including Openreach, CityFibre, OFNL and alternative fibre providers. What sets us apart is not just speed, but how we look after our customers. We’re designed for people who value reliability, flexibility, and great service, rather than chasing the cheapest deal. Our customer support is 100% UK-based and built around real conversations. There are no no-reply emails or endless call queues. Customers can reach us via phone, email, WhatsApp, text, and social messaging, and speak to a real person who takes ownership of their account. We believe in transparency and simplicity. Our broadband comes with clear pricing, no hidden fees, and no long contracts, so customers stay because they’re happy, not because they’re locked in. Our Trustpilot reviews consistently highlight how easy we are to deal with, which is exactly how we think utilities should be. If you’d like to stay connected, you can follow us on social media or get in touch with our team directly. We’re always happy to help.
Contact info
2nd Floor College House, 17 King Edwards Road, HA4 7AE, London, United Kingdom
- 02071128482
- info@homeunity.co.uk
- homeunity.co.uk
4.7
Excellent
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Home Unity
Hi Steve,
Thank you for your review and welcome to the Home Unity Family. I'm glad to hear that Tom was friendly and efficient - He's over the moon to hear about your feedback.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
This company going above and beyond
After unfortunately dealing with many other different providers with even one provider cutting us off without any notice and reason.. no other company was willing to help us due to an issue with open reach and the line with the house. All the large companies kept declining our order leaving my elderly family member with no house phone or broadband.. with one phone call to home unity all my problems were taken away and for once I was finally being listened too and had someone there to help us!
I can’t stop saying enough good things about Jonathan who in my eyes went above and beyond for us and put the time in to help us! He did all the follow ups with openreach and finally we were eventually back online! For once dealing with a company who actually kept to their promises and always got back to me with regular updates and quick fixes to any issues. Jonathan then kept me updated with when an upgrade could be available to which he did and now we got that arranged.
People are quick enough to judge and complain but never quick enough to show appreciation and thanks for when companies do go above and beyond and care for their customers! The quick simple support using WhatsApp as well makes keeping in contact so much easier!
With again massive thanks to Jonathan and the team, you’ve been a great company so far to deal with!
August 22, 2024
Unprompted review
Reply from Home Unity
Hi Louis,
Thank you for your review and welcome to the Home Unity Family. What a fantastic review about our team and Jonathan, he's over the moon to hear this feedback! I'm glad you made use of our WhatsApp channel, which we've seen most customers take advantage of this.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Stephanie,
Thank you for your review and welcome to the Home Unity Family.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Highly Recommended
Tom was really helpful, friendly and knowledgable. Would highly recommend.
July 29, 2024
Reply from Home Unity
Hi Lorraine,
Thank you for your review and welcome to the Home Unity Family. I'm glad to hear you had a good experience with Tom, which I've passed on and he's grateful of this feedback.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
I was able to purchase my new …
I was able to purchase my new broadband for just few minutes. The website is very well organised and accessible. All the information is provided clearly.
July 31, 2024
Reply from Home Unity
Hi Rumyana,
Thank you for your review and welcome to the Home Unity Family. I'm glad to hear you found everything easy and clear.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Polite customer service
Polite customer service, very thorough and keeping me informed when routers being delivered
July 29, 2024
Reply from Home Unity
Hi Maria,
Thank you for your review and welcome to the Home Unity Family.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Customer Service
Spoke to Tom in May and Jonathan Peartree now. Jonathan helped me understand the plans and contract accurately.
July 19, 2024
Reply from Home Unity
Hi Ashwin,
Thank you for your review and welcome to the Home Unity Family. What great feedback about Tom and Jonathan, which their over the moon to hear about!
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Customer service has been absolutely…
Customer service has been absolutely outstanding- cannot recommend highly enough.
July 9, 2024
Reply from Home Unity
Hello Customer,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
I spoke to Tom who was extremely…
I spoke to Tom who was extremely friendly and helpful during the conversation Tom was able to provide a fast and efficient service
July 17, 2024
Reply from Home Unity
Hi Peter,
Thank you for your review and welcome to the Home Unity Family. What great feedback about Tom, which he's over the moon to hear about!
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Spoke to Jonathan on the phone who was…
Spoke to Jonathan on the phone who was very helpful in getting the package we needed. Also didn't push on additional products I didn't need which was refreshing
July 16, 2024
Reply from Home Unity
Hi Bob,
Thank you for your review and welcome to the Home Unity Family. This is a great example of where our team stayed true to our values of selling to our customers as if they were our family by only offering what they need and always being honest.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Amazing customer service
Amazing customer service - on the activation day my WiFi wasn't working. Jonathan got back to me within minutes, found the issue and booked an engineer to come and fix the problem on the next working day. Quick, knowledgeable and friendly help always available.. which is a rarity these days, especially if we're talking broadband/telephony issues😊
July 16, 2024
Unprompted review
Reply from Home Unity
Hi Customer,
Thank you for your review and the great feedback about Jonathan, which he's over the moon to hear about!
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Tom was really friendly and helpful in…
Tom was really friendly and helpful in getting internet set up quickly for us
July 4, 2024
Reply from Home Unity
Hi Emily,
Thank you for your review and welcome to the Home Unity Family. What great feedback about Tom, which he's over the moon to hear about!
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Josh
The Home Unity Team 🏠
great customer service
The customer service provided by Johnathan was comprehensive in depth and sincere, they could answer any question i asked. i would definitely recommend this service to anyone.
July 5, 2024
Reply from Home Unity
Hi Ben,
Thank you for your review and welcome to the Home Unity Family. What great feedback about Jonathan, which he's over the moon to hear about!
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Great company, Great customer service.
Home Unity has established the benchmark for customer service and post-sales support across all industries.
They have fulfilled their commitment to providing fast speeds and have promptly addressed any inquiries I have had since becoming a customer.
I wish to extend my thanks to Tom for helping me register with Home Unity and to Jonathan for his technical proficiency in post-sales support.
July 3, 2024
Unprompted review
Reply from Home Unity
Hi Danny,
Thank you for your review and welcome to the Home Unity Family. What wonderful feedback about Tom and Jonathan, which they are over the moon to hear about!
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Great Customer Care and Service!
I just moved into my new home looking for a reliable supplier. Tom gave me a call, was patient with me moving in, and was helpful throughout the phone calls.
I am happy with the customer service and looking forward to setting up my broadband.
June 27, 2024
Reply from Home Unity
Hello Mr Glasby,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hello Samuel,
Thank you for your review and welcome to the Home Unity Family.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Jonathon was extremely informative and…
Jonathon was extremely informative and helpful explaining the ins and outs of OFNL network and gave me some useful tips. I hope Home Unity prove to be as efficient as he was.
June 14, 2024
Reply from Home Unity
Hello David,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
I recommend Home Unity
I was asked for a feedback from Home Unity as a new user. I was having issues with my internet and it was not giving me the speed that was promised. So I scored them a 7 out of 10. I was immediately called by "Jonathan" who wanted to understand the reason for my score. After I explained the issue, Jonathan took it on him to resolve the issue to the extend that he has send to me a better new router. It only goes to show that the feedback taken by Home Unity was not just a tick box exercise (as with a lot of providers), but that they really care for their customer. I wish them the best and as always, continue to strive for excellence.
April 26, 2024
Unprompted review
Reply from Home Unity
Hello Ayaz,
Firstly thank you for completing our customer satisfaction survey. As you've seen, we don't send these out as tick-box exercises, but as a way for us to learn from our customers what works, and what doesn't work so we can strive to be the best.
I'm glad you had a positive experience with Jonathan and we were able to improve your service.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Excellent service and very efficient
Excellent service and very efficient. Ordered today (Monday) and set up and working for Thursday! You can't get better than that. Prices are good and Jonathan Tree from their sales team went the extra mile!
June 10, 2024
Reply from Home Unity
Hello Stephen,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Reply from Home Unity
Hello Carolyn,
Thank you for your review and welcome to the Home Unity Family.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
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