First time purchase! I saw Homewick being storied on Instagram by booboo _the _Scrubber (aka Robbie) and he had a discount code, so I thought why not give them a go & Im so glad I did. The scents are... See more
Company replied
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The post office , where terrible, and for some reason in Milton Keyes I sat there not moving , as its was an order for friends / family for Christmas I. I messaged mark ( I think the owner ) and h... See more
I absolutely love their candles! This is my second time using their candles, and they never disappoint. The packaging is simply stunning and feels so thoughtful. What makes them even more special is t... See more
My 3rd order placed, but 1st time using the new website. Fantastic help from staff regarding using website. Choice of scents and colours truly beautiful. Candles arrived really quick less that a week... See more
Company replied
Company details
Written by the company
Established in early 2020, Homewick is an ethical, eco and vegan friendly candle, wax melt, room spray and diffuser company. Each product is hand-poured and personalised to create an experience to suit your taste and home. Homewick was created through a love and passion for candles. Handmade to order, Homewick products can be customised to your personal requirements to make the perfect addition to your home or a thoughtful gift.
Contact info
United Kingdom
- 020 3488 5584
- info@homewick.co.uk
- homewick.co.uk
4.9
Excellent
401 reviews
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Disappointed in customer service
This is my second time ordering, first time was great customer service and candles. Second order 3 candles, none of them burn evenly, contacted Mark, he was helpful at first, but I still had an issue, I replied to ask him once again that they had issues, he did not respond (I only waited 2 days for a response) so I replied again requesting a refund. He responded with annoyance saying he was travelling and that I got a good price for them! Which really wasn’t the response I was respecting. He refunded them. £48… which I am not sure anyone would be happy to pay for candles which are not burning evenly. I replied and thanked him for the response but woukd have preferred a resolution over a refund. He never replied! Very disappointing. I had told my friend to order from him, but have now told her to look elsewhere
I would not buy from him again.
March 30, 2024
Reply from Homewick
Hi Gemma
Thanks for taking the time to write a review. I wanted to take some time to provide some context to the situation. You emailed me initially at 7.29pm on 16th April, to which I replied within 30 minutes. You provided photos of the burnt wick broken off to which I explained this was normal and as per the instructions included should be removed before lighting you candle. I didn't hear back from you and followed up the next day to ensure you were satisfied. You responded with an image of a candle lit with an even wax pool of at least 1cm but with one of the wicks extinguished. This led me to believe that your candle would be burning evenly but you said one of them 'went out'. I responded within 15 minutes and suggested that you should let the wax solidify and trim the wicks and relight. You then sent me photos of the other candles at 9.03am on 18th April, also alight and said they are burning unevenly. You were obviously not satisfied with your order. You then chased me 24 hours later at 10.10am to which I responded at 11am (less than 3 days from your initial contact) having processed a full refund for your order. I apologised and explained that I had not experienced this issue of candles suddenly going out after an hour of continuous burning and an even wax melt pool before. I did not receive your response to the refund otherwise I would have replied. There is no one called Mark that works for Homewick, it is just myself. Again, I appreciate you taking the time to write a review and hope the above provides some context to my responses. I wish you all the best. David
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Great products and service
I’ve always had a great service from Homewick and the products are fantastic.
March 30, 2024
Love the stuff !!!
February 22, 2024
Got bought a gift set for Xmas
Got bought a gift set for Xmas, lit one candle and could smell literally nothing unless you put your nose right near it. Also the wooden wick won’t stay lit and goes out almost straight away rendering the candle absolutely useless. Really disappointed
*update; David did go go above and beyond replying promptly on Christmas Day and was swift to offer a refund or replacement as 2 out of the 3 candles wouldn’t stay lit.
December 25, 2023
Unprompted review
Reply from Homewick
Thank you for your feedback. As a small business I want to ensure the best quality for all my products. Hopefully my previous 5 star reviews show this is not the level of quality other have experienced. I’m sorry you didn’t have a good experience with your gift. I responded to your message on Christmas Day and offered a full refund.
Excellent as always!!
The candles are lovely, fragrance is beautiful and the service is perfect. Everytime I order.
December 11, 2023
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good service, lovely candles
Candles delivered quickly. Really nicely packaged and as usual fantastic smell. Thank you.
December 9, 2023
Loved the vast choice to customise
Loved the vast choice to customise my present: products, scents, colors, copy! The packaging is stunning and it made a really happy receiver. Will definitely repeat the purchase, and highly recommend as presents for your loved ones
October 16, 2023
Refreshing and local
Local British product, vegan and cruelty free, great value for money, friendly service and refreshing scented candles.
October 14, 2023
Amazing company to deal with
Amazing company to deal with.
Highly recommend them. David has gone out of his way to help us create a corporate candle for us.
October 5, 2023
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I do love the Smokey Mist product
I do love the Smokey Mist product. I first purchase this last year and last week I got the refill pack.
August 31, 2023
Highly recommend Homewick
Highly recommend Homewick. Excellent service, value for money and the scents iv purchased in the wax melts are devine..
August 29, 2023
I have purchased from them before and…
I have purchased from them before and just love the smells, the packaging and the service. Will be going back for more soon.
Regards Fiona
May 4, 2023
These candles smell amazing
These candles smell amazing! When you come down in the morning the lovely smell is still in the air.
Amazing value for money; they last ages too.
March 16, 2023
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5 stars every time
5 stars every time. Wonderful products, great company. Couldn’t ask for more.
February 9, 2023
I always go to homewick when I need a…
I always go to homewick when I need a present asap.
December 26, 2022
My favourite
Homewick is my favourite place for wax melts/candles/diffusers. The scents are heavenly - especially Bahama breeze/orange orchard and mango salsa. They are made with love and great turn around times for delivery. Would highly recommend.
December 12, 2022
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Great price and product
Great price, great product that smells incredible. What more could you want?!
December 5, 2022
Very lovely package and gentle.
Very lovely package and gentle.
I felt so good when I was opening them
December 5, 2022
Wonderful product
Wonderful product, great value, outstanding customer service! Overall the experience was superb!
November 26, 2022
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